How to Refund Customer for Overpayment in Quickbooks Online

How to Refund Customer for Overpayment in Quickbooks Online
In this episode, we will go over how to record and account for a refund to a customer for an overpayment on an invoice. This tutorial is a step-by-step lesson.

[@Weeho_]

2 years later, helped solve me issue. Thanks brotha! Short, simple, to the point!

[@honestaccgroup]

Glad it helped!

[@Zero_Gravity87]

Excellent video. I wish all instructional videos were this clear and to the point. Thank you!

[@honestaccgroup]

Glad it was helpful!

[@mikemeador173]

Thanks. Short and sweet.

[@honestaccgroup]

You're welcome!

[@QinQld]

Thanks so much this was excellent. I accidentally put the bank account in the category field initially so of course it didn't work but once I corrected that to Trade Debtors (or AR) it matched perfectly. 🤩

[@honestaccgroup]

You're welcome! Glad it helped :)

[@jonalizapedro2748]

Wow this is very simple explanation. Thank you for creating this video!

[@honestaccgroup]

Glad it was helpful!

[@efservices4015]

Excellent video how about when is electronic payment?

[@cmkbookkeepinginc7772]

Thank you!

[@honestaccgroup]

No problem!

[@DeliaLeon-c2o]

Hi, how do I do this if I refunded via a wire, not a check.

[@shmuelrobinson3117]

I don't have the customer field on the category details. I only have Category and Description and Amount. It is not associating the check with the customer.

[@honestaccgroup]

Here are the instructions on how to turn it on kzbin.info/www/bejne/g5fanZqAit-hhpI

[@NCVA-Media]

Perfect! Thank you!

[@honestaccgroup]

Welcome!

[@carolinehynes-marino6914]

Very helpful, thank you so much

[@honestaccgroup]

You're very welcome!

[@user-nx8gt1mc6o]

What would do different if it was a credit card refund that was part of a batch you received from your card processor that's part of a deposit. This method won't show up in the deposit for you to reconcile.

[@user-pl6rt3bv3g]

So how did you refund the customer their overpayment? That wasn't in the video.

[@honestaccgroup]

If you watch the entire video you’ll see in the example there was $2,500 overpayment. It shows how to write a check for that amount.

[@mldamian4]

This was really helpfull. Thank you. Now how do I match the bank transactions so it's not another extra expense?

[@QinQld]

It should just match

[@ivonulloa7295]

Thank you so much. You saved me

[@honestaccgroup]

Glad I could help!

[@megandonohue7187]

The check I created is not showing up when I click back on the payment to apply it. Why would that be?

[@honestaccgroup]

Without looking at your books I’d say you didn’t select the payee correctly. I would search for the check and make sure you entered a payee.

[@normasabins1728]

HI, this is great but what I have is a customer paid an invoice on 6/2020 with a check. Then sent me another check for the same invoice. On 10/2020, I deposited the check, which is sitting on the customer's account as unapplied, showing a credit balance. he would rather now have a check back than apply to an outstanding invoice. I want to send a check out to the customer. How do I do this? What steps need to be taken in QB Pro online. Thanks

[@honestaccgroup]

Here is a video for you: kzbin.info/www/bejne/fnjJm36DqrJljbc

[@alisonshoobert6260]

Hi, I have a customer that overpaid by credit card on delivery and was reimbursed by petty cash by driver. How do I clear up the credit on her account? We have petty cash under bank accounts but need the procedure to record it and bring her account to zero. Thanks.