How to Send Email Notifications to Agents for New Tickets

This video demonstrates how to send email notifications to agents about new tickets. This ensures timely awareness, enabling quicker responses, proactive issue management, and improved customer satisfaction.
BOOKMARK DETAILS
-----------------------------------
[00:00] Introduction
[00:42] Use ticket auto-assignment
[01:11] Use create-ticket trigger
[01:53] Events to trigger notifications for new tickets
BOLDDESK
------------------
Product overview: www.bolddesk.com/features
How to notify an agent when a new ticket is created: support.bolddesk.com/kb/artic...
How to automatically assign tickets: support.bolddesk.com/kb/artic...
How to run automation when an event of a ticket occurs: support.bolddesk.com/kb/artic...
How to manage and personalize email notifications: support.bolddesk.com/kb/artic...
Blog: www.bolddesk.com/blogs
Get in Touch: www.bolddesk.com/contact-us
SUBSCRIBE
-------------------
BoldDesk on KZbin: / @bolddesk
SOCIAL COMMUNITIES
--------------------------------------
Facebook: / bolddeskapp
X: / bolddesk
LinkedIn: / bold-desk-app
#helpdesksoftware #sendnotifications #emailnotifications