How to Set IP Address AP9617 APC Network Management Card

[@CollinaSilente]

Hi! I tried the arp technique, but did non get any reply to ping. Also the APC software "Device IP utility" found nothing. The cable is good, the connection is direct, without switches or other devices in the middle, the address I gave is in the same subnet of my pc, maybe the previous owner changed the mac address somehow? I also tried to sniff the ip traffic, but found no packets except those coming from my pc. What can I do next? Thanks!!

[@captainspock]

One thing I think should be clear on this video. He's not really setting the IP address on the APC. What he's doing (which is very clever) is he's configuring his computer to associate a selected IP address with the APC's MAC address. After that you can (apparently) web surf to the unit and complete the proper configuration. Again clever, but it's important to understand the trick here. He's modifying the ARP table on his computer temporarily to setup basic communications. Type arp -a to see all the computers you've recently contacted including the static entry for the APC. If the MAC address isn't printed somewhere you can look it up on your switch by listing out the ports (essentially the ARP table of your network switch).

[@PCRogerTV]

Kevin Kutzera That's correct. you have to login to the unit itself to actually change the IP on the card.

[@dynbych]

Try using the Serial connection cable, and something like PuTTy to connect login as apc and password apc and configure the TCP/IP settings that way. It even shows you on the screen the format for the command. Worked like a charm.

[@marktm200]

This method worked well for me on a SURT 6000 APC UPS. However, the user name was "device" rather than "apc". Has anyone been able to change battery management settings on the SURT UPSs? I understand it can be done using the serial port. Specifically, does the network card need to be removed AND is a "special" db9 cable required?

[@PCRogerTV]

Mark Claussen If a db9 is required I would suspect it would be the one provided?

[@marktm200]

PC Roger This is a used "IBM" branded SURT6000XLT that had no documentation nor accessories except the network card. Great unit that works well and batteries in fair condition, but I'd like to reprogram to a higher voltage for a few hours to potentially "wake up" the SLAs. Experience in such matter seems really spotty! I'm thinking to try a standard dp9 after removing the network card - hopefully will not mess up the network card configuration as it really works good and as you pointed out in the video allows access to many worthwhile features including ability to download operating data. Thanks, Mark

[@33ebland]

Greetings. What if the IP address has already been set on the NMC, how do you find it?

[@davestuart3754]

How do you configure the card when you dont have the MAC address?

[@PCRogerTV]

dave stuart Why would you not have the MAC address? It's printed on the card

[@davestuart3754]

Only because this means having to power down the ups in order yo remove the card.

[@PCRogerTV]

dave stuart I understand. Be nice to have it printed on the exposed plate

[@PCRogerTV]

If you know what the address is, and I always recommend marking with a label maker on the device, then manually set your IP/Mask/GW to something on the same network to access

[@Woodykrsk]

Hi! I set ip and gateway from different subnets by mistake. Card not respond now, can I do something with it without console cable?

[@PCRogerTV]

I guess I would try uninstalling the card and re-installing. I have, however, had these cards die and become unresponsive, hope that hasn't happened to you. One time it seemed to "brick" after updating some settings. For what they cost I have not been terribly impressed by APC's support on them.

[@Caterday1234]

When I do this it works but when I go to ping it it says request timed out. It's a brand new card. Help please

[@PCRogerTV]

+Tim Gomes Did you double check that you were on the same subnet after you were done? If it's new you can reach out to APC also

[@Caterday1234]

+PC Roger the card is brand new and the pc and the card are plugged into the same router

[@antreascurren]

I get the error The ARP entry addition failed: Access is denied any help?

[@PCRogerTV]

antreascurren I haven't done this for a long time, but my first guess would be to open a command prompt 'as administrator'

[@antreascurren]

Thanks Mr roger i try to do the arp command but is not responding the card is already assign to another ip i bought from ebay any help will be appreciate. I don't know what to do i read that i can use db9 to db9 cable but is hard to me

[@PCRogerTV]

antreascurren You can try contacting APC's support, they used to be pretty good. I have not had a need to contact them in quite a while

[@Woodykrsk]

I tried do that with notebook. It doesn't work :( Thanks for answer.