How to Set Up Call Center / IVR in GoHighLevel | GHL IVR Tutorial | Call Center Go High Level

[@Sam-z3v1s]

Thank you! This has been a great help

[@judithAvery-o4c]

1.How can I add users to a sub-account where calls are received? 2.If we receive 10 calls simultaneously, how can we manage them effectively? For example, is there a way to create multiple users and distribute calls among them? 3.Is there an option in GoHighLevel to add hold music for customers during calls? If yes, could you guide me on how to set it up?

[@DallasBell-b5p]

THANK YOU!!!!!!!!!!!!!!

[@MuhammadSheheryar-cb7wv]

Hey can you tell me how can I change the language of the robot here in gather input on call

[@automatewithusama]

I think they have only rolled this out for English, but hopefully more language options will be available soon.

[@MuhammadSheheryar-cb7wv]

How to use GHL efficiently bro can you help me with it for an agency

[@faheemabbas4153]

Its really osam brother😍

[@navedahmedshaikh-rw9rd]

Thanks buddy could you please let me know how to interact the first step or how to call ? or add a contact in the ivr workflow so that its initiate a call

[@LessStressHS]

Thanks for this video! New to GHL and learning a lot. "Start IVR Trigger" is not available to me. Can you explain how to add the Beta options?

[@automatewithusama]

Hey! Thanks for reaching out and it's good to know that you have entering the GHL world. Can you shoot me an email at [e-mail] and I can look into it for you quick

[@BelieverStarcraft]

Hey there! I am trying to set up and IVR system but my OWN voicemail on my line that it redirects too seems to disrupt my work flow.

[@automatewithusama]

Hi! Thanks for reaching out. Are you forwarding the call to your personal number (which already has a voicemail)?

[@BelieverStarcraft]

Yes it's my main business phone number.. so basically when the client press 1 and connects the call say I don't answer it goes directly to my voice mail on my personal number. Because of this the call can't be see as Busy, canceled or no answer and it can't intiate the voicemail on the IVR and the missed text workflow i have if the call is missed after the voicemail on IVR@@automatewithusama

[@automatewithusama]

@@BelieverStarcraft Ah I see, I think we can raise this with GoHighLevel to see if there is any workaround, it must be holding you back a bit

[@BelieverStarcraft]

Yeah basically if you want to intiate any kind of text back into the IVR seems like you can't because if it redirects to the personal voice mail it thinks the call is complete. Do you know any other way to create a text back if the call is missed through the IVR?@@automatewithusama

[@stsmma4544]

Will they (your clients in the sub account that you have selected as a user) get a call to their phone or on the leadconnector app?

[@JackTheStrippa]

When calls are forwarded to another number are they still recorded?

[@automatewithusama]

Correct, as long as you have call recording enabled in Gohighlevel

[@JackTheStrippa]

@@automatewithusama thats amazing, thank you

[@luisostos9540]

Can I connect the call with an international phone number?

[@automatewithusama]

I think it should connect, I personally haven't tested it, but I don't see any reason why it should not connect

[@ayallagher]

This option works per subaccount or I can set to receive calls from all my subaccounts. Is there an option that allows me to do this? I have a person and I would like her to receive calls from all my clients.

[@automatewithusama]

Hey! Thanks for reaching out. This can be setup in each sub-account, in your use-case I am thinking that it might be possible if the same person is added as a user in all sub-accounts and the calls are forwarded to his/her personal number

[@OladapoTaofeeq-v1r]

Can I have the real video of how it works

[@automatewithusama]

Hey! Thanks for reaching out, this is the only video version I have as of yet, what challenges are you facing with implementing this feature?