How to set up your Blue by ADT Door & Window Sensors

[@15thwardadrian]

There is a notable mistake in this video. Around 1:43, a spacing of "less than half an inch or 55 mm" is mentioned. Half an inch is roughly 13mm if memory serves, meaning 55 mm would be a distance of over two inches.

[@fe4rgames486]

How do I use the magnet??

[@Edwin777-z9x]

Just made $100 installing this system!

[@dan-tv6mh]

Do you need the base to set up?

[@nishagilmore86]

These directions need drastic updates

[@danderson2400]

This is fairly useless information. It tells you all the obvious and intuitive stuff but leaves out the most critical part: how to align the sensor and magnet so the unit actually works.

[@marcelapatton2958]

And how you do it? I can get it yo work

[@traceyL-r4q]

@@marcelapatton2958 It doesnt say in this video but you have to make sure that the sensor side with 3 faint lines on it is next to the magnet.

[@domodreadhead32]

What if I missed the pair time with no slip to pull out the second time

[@BluebyADT]

Hello. Thank you so much for reaching out to us. Please give our technical support team a call at 1-877-632-7657 as they would be more than happy to further assist you.

[@Licha001]

No damn tape only screw with no damn hole to place the sensor HATE THIS SYSTEM

[@cinnamongurlcinnamongurl1464]

Blue by ADT is not a real service. I removed a few of my sensors and all I received were emails that my sensors were removed. Where as when I had ADT if any of my sensors were moved I received a call and the Police were at my door. Pay a little more and get a real alarm system. I’m very dissatisfied with their customer support and that ADT has an agreement with them. Who in ADT thought this was a credible idea? SMH

[@BluebyADT]

We're so terribly sorry to learn of this experience you've had as a member of the ADT family! We would love to address these issues with you further. If you could please email our team directly at [e-mail] with the full address in which the services are located and the account details along with your post for further assistance.

[@patrickcherry448]

This is a total garbage security system and a complete con

[@tinalong4640]

Need better pictures

[@mlbm13]

I’ve reset these piece of crap magnets 5 times and press down the sensor reset near the battery . Put battery back in repaired it to hub .. it’s set to online status. It went off and defaulted to open half way through the night and set off the bulgarly alarm. I have the magnets really close together . They have shit signal . Come on now. Customer service will tell you to come to KZbin. Why do I pay then ? The sensors like to default to open and they don’t notify their customers of this? They don’t monitor correctly .

[@esmeraldasalgado8390]

Worst security system

[@BluebyADT]

Hello Esmeralda. We are sorry to learn how you feel. If we may assist you with anything further, please private message us with the full address and telephone number associated with your account. Thank you!

[@JoelJackson_]

Useless customer service

[@BluebyADT]

Good evening, Sam- This does not sound quite right, we're so sorry for the experience. May we have your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? [e-mail]. Thank you, -Mazen

[@theresamoore2500]

Absolutely true Sam. Useless customer service.

[@BluebyADT]

Hey there, Theresa-- Thank you for choosing ADT's Do It Yourself system, Blue. We're here to help. Please connect when you have a moment: spr.ly/6051yzdbZ - Mazen

[@stumpy7777]

55 mm. Huhhhhh?