How To Setup Dual Lens PTZ Camera V380 on smartphone

[@reggieregua9062]

do you have a video on how to reset it, my camera keeps blinking and rest button doesnt work

[@GenieSurveillance]

Hello, if the reset boutton exist inside the cover juste near the sim card slot, keep clicking for 10 seconde, if dosn't work try to do it on application V380

[@lizallen1842]

Hi.do the camera have to keep plug in at all times

[@mikhailhomeres9114]

How to monitor the camera if the phone use mobile internet? When I use wifi in my phone I can monitor the CCTV. If phone not connected to wifi the device is offline.

[@GenieSurveillance]

Hello, in this situation you are add it in hotspot mode! no you must add it in scan and wifi mode with qr code and front the phone with the camera in face to scan directly, good luck.

[@akbardesokor7310]

Paanu pag mag bownout sir matik din ba mag off?

[@arifmehmood9304]

firm ware ka masla aea hai mery pas usi camera ka koi solution hai tu please btaein

[@GenieSurveillance]

if your camera connect to phone you can flash firmware easly. but you must try by ethernet cable with local setup.

[@desnogun7445]

When i try to make the camera scan the code it doesn't do anything

[@GenieSurveillance]

if the scan code dosn't much, juste enter the numbers on the support wall in ticket manually.

[@javascripter9477]

Hello. I can't connect v380 pro. Probably, due to apn settings. How to fix it?

[@javascripter9477]

After qr code scanning, application shows "device offline".

[@GenieSurveillance]

hi, have you scanning the QR code over it. first you have to connect to his hotspot wifi without wifi code. after add your home wifi on application like on the video. good luck Any question iam here.

[@javascripter9477]

@@GenieSurveillance Yes, I scanned qr code on camera, and after device was still offline. I already solve the problem. I inserted the sim card to the phone and turn off pin code on it. Than, returned sim card to the camera and connected it again. It helped.

[@mrzombies1868]

​@@GenieSurveillance can i use it without sd card

[@GenieSurveillance]

@@mrzombies1868 yes why not, juste cable ethernet, or wifi hotspot. good luck.

[@emelitosm.cuadra3523]

How can I connect it on the second mobile phone?

[@GenieSurveillance]

Hello, juste go to settings profile an share it with email and receive the code security, put it on annother phone, good luck.

[@amjeda.a.7415]

Can i use it without internet?

[@ren9165]

Yes. As far as I know you just need to make sure u have sd card to continue recording even not connected to internet

[@genietechnicien]

Yes you can with 4G SIM CARD

[@bloop4571]

Why does mines dont speak anymore when i plug it in

[@GenieSurveillance]

Hello, just make sure you have doing reset in boutton on the third cable cover.

[@aniszahin2964]

hi, mine is 2 wire cable only . how it is 😥😥

[@aniszahin2964]

hi how to reset the device???

[@KeishaDealovaneng]

I didnt find reset

[@GenieSurveillance]

the boutton reset its in one of the cable, Open the lock and you find it.

[@ivanradosevic1]

Cameea offline how successful that?

[@GenieSurveillance]

hello, i want know if you set it with cable or 4G simcard?

[@ivanradosevic1]

@@GenieSurveillance i can't setup, that is probl.... Wen try conect, cam is offline in app. I have wfi.

[@GenieSurveillance]

@@ivanradosevic1 hello, first click on add and enter the code number splached on the camera support. after connect it with your home wifi good luck.

[@ivanradosevic1]

@@GenieSurveillance Yes, wen i do that, say ,,sim card don't recognize"....

[@javascripter9477]

Take sim card wich you will use in camera. Insert in a phone and turn off pin code on this sim card. Than return sim card to your camera and connect it by manual. I had problem "device offline" and turning pin code off helped to solve.

[@mrzombies1868]

Can i use it without an sd card?

[@GenieSurveillance]

yes of course. but you have to record on your smartphone.

[@jennybogoya2358]

Como la puedo usar con wifi

[@GenieSurveillance]

@@jennybogoya2358 para utilizar la con wifi tienes smplemente connectar su hotspot con vuestro telephono y agragar la in application V380. atras va a las herramientos y sacar wifi optiones para cambiar el hotspote con vuestro wifi local.

[@techsupportag5093]

Will this work on google home app?

[@pali6289]

Hi how can I put a cctv at home and from office I want see the cctv thru my phone ? It’s show not connecting while I far from the cctv

[@GenieSurveillance]

Hello! first your quation is not clear. you must tell what a model of your cctv and must you have a wifi at office. connect your device to ethernet and download an apk on your mobile.like the steps on this video. good luck.