How To Setup HyperX Cloud 2 WIRED (NOT WIRELESS)

[@WickedCushions]

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[@Chesscovery]

Does it work on mobile phones??

[@WickedCushions]

Only with the 3.5

[@WickedCushions]

@Sir Monkee Unplug it and plug it, make sure its not muted on soundcard

[@lordsajaran1617]

the mic won't work for me(the bar won't move), i'm lost man. can anyone help me.

[@kfir-ll1sg]

where the link to the hyperx cluod 2

[@crazynuria81]

Thanks for the review, I bought these headphones and I was about to return them. Because I couldn't control the sound of the microphone and the audio. Thanks to you I discovered that I had a firmware update to be able to use the usb controller card. And now it works perfectly on my PlayStation 4 slim. I can control the sound and microphone volume without having to use the PS menu, thank you.

[@WickedCushions]

You're welcome! Really happy we could help! enjoy :)

[@x.04]

@@WickedCushions dude i need version 0030

[@MoneyMikeXIII]

Are you have any problems with it be static I jsit got a pair could really some1hel with thise

[@Casevaiandando]

i updated mine and i still cant use the slider? if anyone can help me it would be nice

[@nexo9023]

Thanks you, I had a hard time doing the 7.1 on my Alpha S and now I did the setup it works again. Keep up the work, and thanks you again :)

[@WickedCushions]

Glad I could help!

[@ajcolocho4314]

Did u hook it up to ur ps4?

[@nexo9023]

@@ajcolocho4314 No I didn’t because I don’t have onr

[@RoddPH]

@@WickedCushions If I mainly play on pc do I need the driver download?

[@tbuenavis]

BRO what ever you did , I LOVE YOU. Ive been trying to get this headphones mic to work on my laptop.

[@WickedCushions]

Hey you are welcome! I am happy I could help

[@Fernando-sr3he]

THANK YOU SOOOO MUCH MAN! I always thought my headset was always quiet but when I found your video, my headset sound so much nicer.

[@WickedCushions]

Glad I could help!

[@AlZoez]

Great video man thank you for getting straight to the point and keeping it clear but I have one question, can I plug the headset directly in to my pc or do I need to connect it to the adapter and then in to the pc?

[@WickedCushions]

You can plug it directly, but in order to update it you must use the card

[@AlZoez]

@@WickedCushions I just completed the setup and it works great, thanks man

[@yiban4419]

Thank you so much,however when i go to the microphone properties its on 0 and i cannot change it but i still can hear myself.Do you know how to fix it?

[@WickedCushions]

Most of the issues I noticed that people had was: 1) The mic was muted through the soundcard 2) You did not update the firmware on the soundcard 3) You might need to unplug and plug your mic back 4) Resetting computer 5) Not having the headset chosen as the actual default device

[@koriqo1]

@@WickedCushions the same thing is happening to me, after updating and restarting, i cant change the mic level from 0

[@MishanurKhan]

@@koriqo1 have you able to fix it?

[@x.04]

@@WickedCushions Hi there, I recently bought a Cloud II headset, is was the default version 0030 for the firmware, but i have update my headset to 0010 .then i got proplems I have some sound related issues I think may be related to the firmware. becuse that i need older link 0030

[@EphideII]

For anyone who can't raise their microphone level from zero and have tried the fixes offered in the comments make sure that in your "Microphone Privacy Settings" you have "Allow apps to access your microphone" & "Allow desktop apps to access your microphone" set to on. Mine was disabled.

[@cooperlittle3]

it still wont let me slide it

[@EphideII]

@@cooperlittle3 Damn sorry comrade. Wishing you luck finding another solution :(

[@cooperlittle3]

@@EphideII thanks for that effort but i Fixed it

[@WickedCushions]

Nice!

[@EmiliaTanWho]

@@cooperlittle3 How did you fix it?

[@pacolopez7294]

I was following your steps on the pc part until the headset microphone level. Mine is at zero and won't move at all, any ideas on would it could be?

[@WickedCushions]

Most of the issues I noticed that people had was: 1) The mic was muted through the soundcard 2) You did not update the firmware on the soundcard 3) You might need to unplug and plug your mic back 4) Restarting your computer 5) Not having the headset chosen as the actual default device

[@gemibaby]

@pacolopez did you ever figure this out?

[@bloodykey6547]

@@gemibaby Did you figure it out?

[@rzrz5127]

Did u ever figure it out cause I’m having the same issue

[@rzrz5127]

@@gemibaby have u figured it out? Having the same issue

[@liamholness5581]

thank you very much, i plugged it into the playstation and it seemed to freeze alot, had to unplug and plug back in, hopefully this works.

[@WickedCushions]

Glad I could help!

[@Diogo79]

How did you install the firmware on ps4?

[@augustamore8987]

So just to be clear. The mic works on ps4 without plugging the usb in right? but only the jack

[@WickedCushions]

Yes, just no option to mute it with the button

[@TheMichaeldude1998]

Lol got it done under 1 min and didn’t even need to watch the whole vid you the best bro keep doing your thing 💯

[@WickedCushions]

Good job! Thank you!

[@lello9203]

@@WickedCushions SE NN VA NN VA

[@ocean5978]

yo man the problem with me is that i cant change the volume its standard 0 and cant change it, its locked

[@WickedCushions]

Did you update the firmware?

[@ocean5978]

@@WickedCushions yep 010 010

[@cld9355]

@@WickedCushions i have the same problem ...

[@WickedCushions]

@@cld9355 Push the microphone in more, make sure you are connected with the soundcard

[@jxp11_]

Same with me, did you fix it?

[@zaidmalik4767]

Hey on sound settings, my microphone has that red arrow going downwards and stating not plugged in but in your case its there. Could you please tell me how to fix that. I am using cloud II and I have updated the firmware and restarted as well. nothing worked yet

[@WickedCushions]

Most of the issues I noticed that people had was: 1) The mic was muted through the soundcard 2) You did not update the firmware on the soundcard 3) You might need to unplug and plug your mic back 4) Restarting your computer 5) Not having the headset chosen as the actual default device

[@123midnite]

At 2:30 of your video, when I double clicked the headphones to check the levels for the headset, they were at zero and I cannot move or change it. It also says it in db, not % - I'm trying to get my mic so I can hear myself talk in my headset - is that even possible with this headset? I have done the firmware update from 0030 to 0010

[@WickedCushions]

Most of the issues I noticed that people had was: 1) The mic was muted through the soundcard 2) You did not update the firmware on the soundcard 3) You might need to unplug and plug your mic back 4) Restarting your computer 5) Not having the headset chosen as the actual default device

[@sebasfuturo]

My headphone version is 0030 i must update for the 0010?

[@WickedCushions]

If you want to adjust mic sounds & have the soundcard work on PS4- Then yes

[@infekkk]

@@WickedCushions How can i back to 0030 version on PC? I update from 0030 to 0010 nad now my sound is horrible!

[@WickedCushions]

@@infekkk Really? this is odd, it did not affect the sound of mine at all. I would ask hyperX directly if I were you, there must be a way

[@infekkk]

@@yavuzsaroglu1 i have to reinstall win10, now i have good sound.

[@kakaomilch5905]

@@infekkk Its kinda odd bc the updater even says the 0030 is the newer version and he claims that 0010 is newer, really confusing

[@FrooGeyMan]

Do you have to use the sound cart always because I don’t have an extra usb space on my laptop

[@WickedCushions]

Not really, you just cant update them without it

[@djdaddyp]

I'm starting to question your authority with the sound quality present on your video.

[@WickedCushions]

I would too, you are right. I have changed studio and microphones since then, new videos that are about to come out have much better audio :) The video is still valid however

[@sponken6670]

ik im kinda late, but some assistance would be great. Does the mic work on Xbox One, when I just connect the aux cord into the controller.

[@WickedCushions]

I don't have an xbox on so I can't really help with that

[@AddressUnknown666]

Downloaded the update, but it fails to find my headset

[@WickedCushions]

Has to be connected with soundcard

[@AddressUnknown666]

@@WickedCushions how do i do that?

[@ziks8501]

@@WickedCushionsSame with me btw. Please help me, it doesnt recognize my headset. The soundboard hyperx logo is supposed to glow but doesnt, therefore it cant recognize it. Please help

[@JoyBoy_i]

Did you find the solution?

[@Ig1d0]

Same problem

[@mooncake7647]

Does the USB dongle need to be plugged into the computer in order for the mic to work? Or can I just plug the aux cable in?

[@WickedCushions]

Both ways the mic will work

[@speedy3x534]

When i try to increase microphone volume it doesnt work, it doesnt let me adjust it and its at 0.0 dB

[@dutu2777]

same did you manage to do it?

[@speedy3x534]

@@dutu2777 I fixed it so now it is at max but my mic still is low, this is gonna sound weird. But some how when i talk into my headset earcuff my mic works, but when i talk into the actual mic it doesnt Edit: On xbox it works perfectly fine

[@lucashafjall926]

i have same problem ;-;

[@WickedCushions]

Your mic might be muted on the soundcard, there is a button on the side

[@speedy3x534]

@@WickedCushions My headset jack wasn't plugged in all the way. Now its working perfectly

[@Lucifer-jd5ov]

Hallo. Does this software has options to change my voice? I mean can I make my voice deeper or do different adjustment on mic?

[@WickedCushions]

It might, I don't use it anymore

[@nightwulftv9219]

When i wat to Up my Headset Microphone in Levels i cant Turn IT Up, its on Zero and i cant move IT, can anyone Help me please

[@WickedCushions]

Can you send me a screenshot of where you are stuck to [e-mail]?

[@renneeia]

Same

[@WickedCushions]

@@renneeia Can you send me a screenshot of where you are stuck to [e-mail]?

[@NovaXGamingtm]

@@WickedCushions it also does that to me i cant turn it up Past 0

[@WickedCushions]

@@NovaXGamingtmDid you update your firmware?

[@dylano2796]

Got to 2:38 in the vid and im trying to adjust the level of the microphone but its not letting me move it from 0 and obviously the mic isnt picking up my voice as a result, any idea why that might be? Thanks

[@dylano2796]

Using it for PC also

[@WickedCushions]

Unplug the mic and plug it back Check the soundcard - it might be muted

[@spcfizzy3005]

everytime i press the download it just opens a page for a split second and disapears and i get no download

[@WickedCushions]

HyperX has an issue with their website. I would contact their support and ask for the firmware download directly if I were you

[@varixerr]

same. did you have to contact them for it to work?

[@AimoneSy]

Got the same issue, all you have to do is to right clik on the link, then open in a new page and this should work.

[@RapidTD]

i just copied the link and put it into internet explorer and it worked. but im still having a problem with the microphone. the levels are at 100, the soundcard is working and the mic is not muted and it STILL wont talk. i really need help cause i really love the rest of this headset

[@RapidTD]

i have also reset my PC, unplugged and replugged both the headset and soundcard and i updated it and still nothing

[@nxnverba]

Boss do you have idea why my audio on HyperX Cloud 2 (HP's version) is a lil bit distorsionated? Per example, watching your video I hear your voice distorsionated sometimes. I was listening you with a little crispy sound when high tones came. I already updated the firmware (thanks to you) and didn't fix it. On my games does not happen. On series in amazon and another things does not happen. Only happen with some streams at Twitch and KZbin. Do you have idea what is going on with me? I need help I dont know if return it

[@nxnverba]

Could be that some retransmissions/videos has poor audio quality and Im getting that result? Because this headsets has "more spectrum" than a cheap one and I never noticed on my old ones?? Maybe im getting crazy. Idk man.

[@WickedCushions]

I am not sure anymore, this video is quite old at this point

[@emmanguyen8095]

Hyperx update thing isn’t even showing up in my files😐 pls help

[@WickedCushions]

Even after downloading? I am not sure how is that possible

[@bradgreen9936]

I'm having issues to did you work it out

[@flickszps4149]

If I use a separate standing mic, should I select my standing mic as the default recording device instead of the headphones?

[@WickedCushions]

This video is quite old, and a lot has changed since then, so I cannot be certain why this issue is happening for you. There might be some people in the comments who have figured it out-see if you can find their solutions.

[@flickszps4149]

@ I don’t think you read my comment properly? I’m not having the microphone level problem like everyone else. Can you re read pls?

[@WickedCushions]

My apologies, I misunderstood your question. We haven’t tried that ourselves, so we’re not entirely sure. Perhaps someone in the comments section might have the answer you’re looking for.

[@VipasMine]

why cant i make my mic higher in the ,,levels" tab? it doesnt move.

[@yesyoujustdied]

Same problem here

[@danteniveyro8067]

ward

[@WickedCushions]

There are a bunch of answers in the comments, I can't know exactly why but alot of people tried different stuff which worked

[@VipasMine]

@@WickedCushions i fixed it. So you have to download firmware and update the heaphones. Then rr pc and it will workkk:)

[@HuTilt]

ive done everything you showed us (pc) but the mic is not working and i cant turn up the mic level

[@WickedCushions]

Your mic might be muted on your soundcard

[@mocha5567]

Same hers

[@mocha5567]

It doesnt let me higher sound levels ? On settings

[@brokengears2916]

Do i need a 3.5mm audio adapter to use mic and audio or usb should be fine ? Cuz my current headset i have to plug it to the audio jack for audio but mic doesn’t work and pc won’t recognise it as microphone only audio and if i wanted to use the mic i have to plug it to the microphone jack but audio won’t work is it the same with this headset ?

[@WickedCushions]

Huh that is weird, this should work 3.5 directly with both audio and mic

[@RobbyOdom]

My headset microphone is staying at 0 and i cant move it.

[@WickedCushions]

You either did not update your firmware / you are not connected with the soundcard. This video needs to be watched fully, if you skipped or fast forwarded, chances are you missed a step. If none of what I said worked, unplug and replug your mic.

[@hilaris8604]

@@WickedCushions i tried that, but mine is still stuck on 0. How can i fix it?

[@WickedCushions]

@@hilaris8604 unplug replug mic, restart pc. unplug and plug the soundcard

[@yunix9269]

@@hilaris8604 you also need to uninstall the hyperx audio virtual sound on device manager

[@10961polo]

@@hilaris8604 restart your pc that works for me

[@Gangnp]

Hey, how do I make it work with my PS5? Looked if there is a new update but my headphone has the latest firmware.

[@WickedCushions]

It does not work on ps5 with the soundcard

[@heyrichiyt822]

Im having some trouble with the mic but when I want to upload the firmware i realised that I have a newer version of it. Should I upload it anyways?

[@WickedCushions]

Yep

[@shockzhdo2912]

Can you plug these in straight into the computer or do I need an amp or dac?

[@WickedCushions]

This video is a bit old, and a lot has changed since then. I recommend checking out other comments to see if you can find the answer you're looking for.

[@liamclark4870]

This video saved my fucking life, cuz I had no idea I needed and update. Thank you so much

[@WickedCushions]

You are welcome!

[@chadbear8759]

My mic didn’t come with that attachment and it’s the same model, so.....?

[@WickedCushions]

@@chadbear8759 You might be talking about the WIRELESS HyperX Cloud 2, this video is not for that. If you are talking about the regular cloud 2, than it should have come with that and you might want to contact whoever you bought it from

[@chadbear8759]

@@WickedCushions thank you! You were right!

[@twoguyspluscamera]

We can do that with hyperx stinger wireless? With microusb to jack 3.5 mm, it is possible to work?

[@WickedCushions]

I did not try so I do not know

[@twoguyspluscamera]

@@WickedCushions Oh, ok. Thank you.

[@hopps1292]

dudde my levels in the recording tab wont go up or down

[@Brandon-dy7lc]

same, I cant move the level either

[@Brandon-dy7lc]

if you find something on how to do it pls tell me

[@WickedCushions]

There are multiple things people in the comments sections here tried, just take a quick look, some of them are bound to work.

[@anthonycinelli4589]

Whenever I go to the Headset Microphone Properties, it says 0.0db and I cant control it like you did.

[@WickedCushions]

Most of the issues I noticed that people had was: 1) The mic was muted through the soundcard 2) You did not update the firmware on the soundcard 3) You might need to unplug and plug your mic back 4) Restarting your computer 5) Not having the headset chosen as the actual default device

[@spinarakfan137]

I literally followed your exact instructions and the mic does not pick up, i don't know what i did wrong it's infuriating

[@kelly3475]

yep my mic doesnt work it only picks up my laptops mic thing not the mic on the headset

[@WickedCushions]

Your mic might be muted on your soundcard as a default, there is a mute button. This is why the slider is locked

[@spinarakfan137]

@@WickedCushions i just fixed it thanks

[@WickedCushions]

@@spinarakfan137 You are welcome!

[@thynkGaming939]

I have same issue my mic is not muted I moved switch several times and updated restart pc idk 🤷🏻‍♂️ what to do I hear audio of game fine my mic jus don’t work?

[@gaborszeles6387]

Hi! Thx for video. Is the volume level get higher after this update?

[@WickedCushions]

No but we have a different video for that kzbin.info/www/bejne/gH3UZqiIpMSbnsU

[@cav5853]

Mine didn't come with a sound card, do I need the soundcard to have my mic and gamesound both work? (PC)

[@kylefanjoy4966]

same, that’s what i’m trying to figure out

[@WickedCushions]

Everything will still work, but you won't be able to update nor adjust the mic settings as I show without the soundcard

[@kylefanjoy4966]

Wicked Cushions i can’t use the microphone, i can only hear game audio

[@MTNtf2]

@@kylefanjoy4966 you can get a concerter for cheap from amazon that will convert the one jack to two.

[@kylefanjoy4966]

ArrayL yeah that’s what i plan on getting

[@michal7767]

Hey guys if driver doesn´t start downloading use MOZILA FIREFOX .It worked for me.

[@WickedCushions]

Thank you for sharing.

[@anelmavric9735]

i love you for this

[@Y0kaLoL]

you can right click and open in new window too (Chrome)

[@B.C.101]

Would the surround sound work for xbox if I used a usb 2.0 female to male audio jack to plug into the controller?

[@WickedCushions]

It will not, the soundcard does not work on xbox

[@dennistran3504]

Do I just need the new update for the headset then I can just plug in ps4 and play?

[@WickedCushions]

For the soundcard to work, yes. For plugging them straight to the controller, no.

[@pyrotheflamesaint]

Hey, im having some problems with the headphones. I bought these for my pc and the issues are that the only way that I can use the mike is to just barely connect the addabtor with the head sets wire. Yall got any ideas of what to do? Its been hard playing games with friends because of this.

[@WickedCushions]

I am not sure exactly how to fix that

[@pyrotheflamesaint]

@@WickedCushions Turns out, one of the pieces were missing.

[@pyrotheflamesaint]

@@WickedCushions Damn still replying after so long?

[@fnfortnitechallenges2950]

you fixed my headset it was making weird sounds thx's so much

[@WickedCushions]

You're welcome! Really happy we could help! enjoy :)

[@iBe_Vybin]

Any help? When trying to set it up, the sound panel with the 7.1 doesn’t seem to be turning on. The headset right now since low because I haven’t set it up, but I can’t even adjust the volume either

[@WickedCushions]

This video is quite old, and a lot has changed since then, so I can’t be certain why this issue is happening for you. There might be some people in the comments who figured it out, so see if you can find their input.

[@iBe_Vybin]

@@WickedCushions All I had to do was update the firmware for the HP headset from the HyperX page and the sound panel was able to work. The volume is perfect now.

[@WickedCushions]

Thanks for sharing that tip! We're glad to hear updating the firmware solved the issue and improved your sound! 🎧

[@lilcurry4633]

Why won't my mic work on discord ?

[@tm-vb8uj]

did u ever figure out how to fix it on discord

[@WickedCushions]

You need to choose you mic as the default device on your pc

[@justinwtolbert]

HOw do you deal with this with the astro c40 controller for pc

[@WickedCushions]

I am not sure

[@justinwtolbert]

@@WickedCushions may be a good updated video idea 👀. No pressure but could be cool.

[@froxy6431]

i cant download the frimware what do i do

[@WickedCushions]

Open in another tab, worked for some here

[@issac951]

idk how to work the controller does red mean 7.1 active or off?

[@WickedCushions]

Yes, red is active

[@strno_life4759]

Used the headphones whitoout sound card for 3 years... and i feel like a scrub great guide tho

[@WickedCushions]

I still use it without the card you aint no scrub lol

[@tmac1032]

For it to work on the ps4 did you have to make sure that the headset was set as the main recording device for that to

[@WickedCushions]

You don't have to set it as default on PC for it to work on PS4, you do have to update it though

[@xsquillyx]

I bought hyper x cloud 2 a while back and trying to replace the mic but don't know if it is a straight or slanted aux

[@WickedCushions]

Slanted

[@joshenglehart4619]

For xbox, would it work if I got a USB to 3.5 mm adapter ? I mainly care for the mic and headset volume.

[@WickedCushions]

The soundcard is the only thing that will help to adjust the mic volume and headset volume mid game

[@joshenglehart4619]

But if I got a USB female the sound card can plug in to, then on the other side is a 3.5mm jack to plug into the controller? I'm wondering if that might work.

[@mahim2009]

can i disable the surround sound on the headset?If i can,how?And if this software can cause problems to my audio in general on my pc if i download it,like in some way broke the sound in my pc or broke the hardwares in my pc for audio?

[@WickedCushions]

There is a button called 7.1, you just click it and it disables it

[@k1das]

Its says that the 0030 is newer then 0010 and ask if u want to update? idk what to press

[@DRENOX.]

same question

[@WickedCushions]

Yes, 0010 is the one you need to make it work

[@amxranthine96]

I am on the step where I would have to go to Levels under Headset Microphone Properties, (I had made sure to set the headset as the default device but, when I go to Levels and try to move the scrubber to adjust the volume; it doesn't want to move...Why is this doing this? Any advice/suggestions would be appreciated!

[@WickedCushions]

Most of the issues I noticed that people had was: 1) The mic was muted through the soundcard 2) You did not update the firmware on the soundcard 3) You might need to unplug and plug your mic back 4) Restarting your computer 5) Not having the headset chosen as the actual default device

[@amxranthine96]

I had attempted steps 2 through 5 and it still has not worked...Which is weird, because I was able to get the headset to work via Discord's settings but, all of a sudden has stopped working again...Would you suggest, that I should unmute the mic through the headset's soundcard and how would I be able to do that?

[@qmaroz5292]

Hey, so I recently bought these headphones, but I got two jack opens on my computer and my headphones got only one. So that means that I can use only audio, or only microphone. Is there something I can fix it with?

[@WickedCushions]

Just connect it to the audio one, it will work for both

[@JakubPErsek]

Thank you! It worked just perfect on my PC

[@WickedCushions]

You're welcome!

[@kennydedios5839]

For PC where do you connect wire to controller or pc?

[@myst1schyt]

Hello i would like to know if you have a solution to the following problem: I got the headphones today plugged in and started using them mic and sound works( I didnt update or anything just made it default device and used) problem is my footsteps in games and stuff is reversed but on a yt video which is a test to hear left and right they are normal???

[@WickedCushions]

This is odd... are you sure your game settings are not reversed

[@myst1schyt]

@@WickedCushions This happens in every game, i just got a new pair of the same headphones still no luck . i think im gonna factory reset pc

[@myst1schyt]

@@WickedCushions I saw that you also had Equalizer apo in your downloads. I seen alot of people telling me to use that to reverse for games than reverse again for outside games. I would like to know if you know anything about this problem

[@worldisfun1]

mine are on 0030 and when I click update, it says the current version is the newer version. Do you still want to upgrade? what should I do?

[@WickedCushions]

Yes, revert it back to 0010 and it will fix some of its issues

[@prelude6985]

Can you just connect to a splitter into a desktop gaming pc? (Obviously not getting the 7.1)

[@WickedCushions]

You probably can

[@hunterrocksyoursocks2509]

When I am trying to use them and I can hear threw them but the mic doesn't work do you know why that is?

[@WickedCushions]

Make sure the soundcard mute button is not on

[@ryshi5576]

Hello, are this will fix the surround sound? I just got my unit yesterday playing valorant and the surround sound is awfull, it's better when i turn off the 7.1 button on aoundcard soo do you have fix for this?

[@WickedCushions]

There is no fix for that, most people think they sound better without the 7.1

[@kaydenthomas1124]

My audio mixer dosent light up or get recognized does that matter at all for this like should i get a new headset and return this one

[@WickedCushions]

not sure why

[@danielmiuran]

In the microphone, I don't have the option to set default device and communication device. They won't let me press it.

[@WickedCushions]

Could be that you did not update firmware

[@mrzrrixgaming2738]

Hey man do I need to buy Xbox stereo adapter to make it louder coz I feel my hyper X cloud 2 is a little bit quiet

[@WickedCushions]

They are not really meant for xbox, that is probably why

[@mrzrrixgaming2738]

@@WickedCushions damn it

[@MestyO_O]

I can use the microfone adjustment but i cant hear any difference if i use the volume one. Could u help me? Thanks for reading btw

[@WickedCushions]

Most of the issues I noticed that people had was: 1) The mic was muted through the soundcard 2) You did not update the firmware on the soundcard 3) You might need to unplug and plug your mic back 4) Restarting your computer 5) Not having the headset chosen as the actual default device

[@oliviacruz1441]

Hello I have a quick question for some reason when I got to the headset microphone properties and to the level section to adjust the volume of the mic it wont let me change the volume and it remains at zero. What would you suggest?

[@WickedCushions]

Most of the issues I noticed that people had was: 1) The mic was muted through the soundcard 2) You did not update the firmware on the soundcard 3) You might need to unplug and plug your mic back 4) Resetting computer 5) Not having the headset chosen as the actual default device

[@rania653]

@@WickedCushions it didn't work

[@Hugobtw]

I'm not lucky and i don't know why but when you show on 2:43, me, is on 0 by default but when i'm selection it i can't moove it, why ?

[@WickedCushions]

Most of the issues I noticed that people had was: 1) The mic was muted through the soundcard 2) You did not update the firmware on the soundcard 3) You might need to unplug and plug your mic back 4) Restarting your computer 5) Not having the headset chosen as the actual default device

[@I_Snook]

My (Hyperx cloud stinger S) is not working in game voice chat.. Is this setup gonna work for my headset?

[@WickedCushions]

I am not sure at all, I do not own a pair of stinger s

[@tonganspanish9062]

Could you use the 7.1 surround sond on a phone device . And if you can how can i do it . Lols I need help because i literally on have a phone

[@WickedCushions]

You cannot

[@beronono]

Hey bud, so I tried everything and even the steps you are commenting under these newer comments but I still can't move the dB for the mic. Pls help.

[@WickedCushions]

Even this? Most of the issues I noticed that people had was: 1) The mic was muted through the soundcard 2) You did not update the firmware on the soundcard 3) You might need to unplug and plug your mic back 4) Restarting your computer 5) Not having the headset chosen as the actual default device

[@zaimchin]

thanks man. now i can thrash talk to my teammate clearly

[@WickedCushions]

Glad I could help the friendly trash talk

[@joao.osorio10]

I have a problem and I don't know what to do ... I connect the USB cable to the computer and then the banana input of the headphones to the 7.1 sound thing or I connect the USB cable to the computer and then the banana input to the computer too, like seperated? It's just that if I do it the first way I hear the sound of youtube well on the headphones, but when I play a game, in my case Fortnite, the sound goes abroad or outside, although I can hear the sound of my friends and speak normally. In the second way, I don't hear the sound of youtube but the sound of the game is already heard on the headphones and not outside, although I can't hear my friends or talk to them. Please, help me.

[@WickedCushions]

You are suppose to connect the usb to the computer and the 3.5 to the card (usb)

[@intoxicationLalala]

Where can I download the firmware update on/for a Mac? Please help! :/

[@WickedCushions]

i do not think they have one

[@lucasvieria8102]

I think i have th hyper x cloud alpha but it donsn't com with the usb thing or the sound card

[@WickedCushions]

I don't have the Alpha so I do not really know what to tell you about setting them up

[@guernersucho5555]

I mostly use my iMac for gaming, do you know if the 7.1 works with mac? Or only in PC

[@WickedCushions]

It should work with Mac I personally did not try it though..

[@marcosguerrero9432]

same here, i have a mac pro and i can easily hear with them, i just can’t talk

[@stinkychroma]

The microphone part isn't working for me. It says it isn't plugged in yet it is. I'm using a built PC but theres 2 outlets. Is there something I need for that to work?

[@WickedCushions]

Most of the issues I noticed that people had was: 1) The mic was muted through the soundcard 2) You did not update the firmware on the soundcard 3) You might need to unplug and plug your mic back 4) Resetting computer 5) Not having the headset chosen as the actual default device

[@stinkychroma]

@@WickedCushions I think it was the 2nd choice. I have mine working now but thanks at least.

[@DownieBrownie999]

wich updater? illusion, Genuitit, omen lightstudios?

[@WickedCushions]

Google hyperx cloud firmware updater

[@DownieBrownie999]

@@WickedCushions ok thank you very much

[@Sparxxk]

It is not letting me raise my Mic Volume. I have downloaded Firmware and updated it to 010 for both and it's not currently letting me raise it. It is stuck at 0 and not taking input sound at all. @Wicked Cushions, I am using a PC Windows 10. I have gone over the video 10 times and it's not working.

[@WickedCushions]

There are a bunch of answers in the comments Some tried: Replugging the mic Restarting the computer Unplugging the headphones and then replugging One of these should work

[@carlhyllen147]

did you fix it? got the same issue

[@agusfoglia]

THANK U MAN, I LOVE U

[@WickedCushions]

You're welcome!

[@fancylegend1503]

After doing all this I will automatically get virtual sound?

[@WickedCushions]

You can turn it on and off via the soundcard

[@RealButcher]

It was weird, I did this but it said "you are going to an older version. 30 to 10". Lucky you showed this , that's it is going from 30 to 10. Pff, thanks man.

[@WickedCushions]

Yea its an odd fix, but that's what hyperx shows to do on their website

[@RealButcher]

@@WickedCushions Yep, thanks, It works :-)

[@mariusbernard2424]

can you help me please, at the video 2:23 i have 0 not 75 .... pls help

[@WickedCushions]

Most of the issues I noticed that people had was: 1) The mic was muted through the soundcard 2) You did not update the firmware on the soundcard 3) You might need to unplug and plug your mic back 4) Restarting your computer 5) Not having the headset chosen as the actual default device

[@Stayturki]

is this video works for hyperx cloud 3? if it's not please make a new video for it🙏🏻🙏🏻

[@WickedCushions]

I have not tried it, we might do a video but not soon

[@Stayturki]

I feel bad for that , i ordered the new hyperx cloud 3 and i don't feel good about the sound and i don't know why , i feel it's far from my ear and not that good and i'm dissapointed

[@777JayWill]

I just order the pink and white ones man but will they not work for my Xbox series X ?

[@WickedCushions]

If its the wired old ones, i think the soundcard will not work on XBOX x, but I think they also have a new wired version which I am not sure about

[@Fsknzo]

Thanks man. That really helped me keep up the great work

[@WickedCushions]

Glad it helped!

[@gray6201]

I tried updating the firmware and it stayed at 4103 for me idk what to do

[@WickedCushions]

Im not sure at this point, this video is very old

[@gray6201]

@@WickedCushions it’s the only good one I could find

[@YaDeath]

Hey I followed everything you showed but I cant change my mic volume it says it on 0 and I cant change it

[@WickedCushions]

Hey, try unplugging your mic and replugging it & also unplugging your soundcard

[@fernsy4534]

@@WickedCushions it still doesnt work

[@WickedCushions]

@@fernsy4534 All I can say is rewatch the video, you might have missed a step and it is impossible for me to know which step you might have missed since this worked for so many people..

[@10961polo]

@@fernsy4534 same problem, i did everthing like the video but i cant change the mic level

[@gamba.2044]

Hi I've 2 quest, 1st one: when I download firmware It didn't pop off and I didn't find it anywhere, 2nd :downloading this will I get bass boost settings in audio panel?

[@WickedCushions]

You won't get bass boost. Do you mean it did not start the download? if so, try in an other tab or other browser

[@alexm3970]

Hey man how do I make it surround sound.. It’s. Not surround sound when in warzone

[@WickedCushions]

I am not sure, there must be some add ons for that, none that I would recommend

[@karolis1397]

I have a static noise on my headphones but only on pc, when I plug it into my phone it's fine, when I use the usb thing, static, when I plug it in normally, static.

[@WickedCushions]

I would contact hyperx if I were you

[@karolis1397]

@@WickedCushionsI did go to the store I got it from and they gave me a new pair and it has same problem so it's just something wrong with my pc

[@yabasic919]

Bro I have the same issue as you, just exchanged mine and about to see if it works

[@karolis1397]

@@yabasic919 I used an old spliter thing that conects audio and mic from an old headset I had before and now I only have static at 100 volume and the mic sounds a lot better

[@aj21809]

When I press download firmware and right click to open in a new tab it downloads but it bring me to a zip file and wont let me press it what do I need to do differently? Also my mic wont work at all what do I have to do differently?

[@melonman6568]

just unzip the file and extract it, you should find the .exe file inside of the folder that you end up with, if that doesnt work idk

[@WickedCushions]

The bar is not moving because your mic is muted on the soundcard

[@novzyt7895]

im having trouble with my headset its only letting me hear from my left side and i cant hear anything from my right i tried to connect it to my brothers ps4 and it works from both sides but for my pc it doesn't work please help

[@WickedCushions]

Might need to go into sound setting on your PC and see if it is set only for one side.

[@novzyt7895]

@@WickedCushions how do you check that I’ve been trying a lot of things but I can’t figure it out

[@novzyt7895]

@@WickedCushions ?

[@Creamy_Cappuccino]

Fix your pc audio sound

[@CousinRoysCorner]

I dont understand the part it says "It may say your version is newer than the upgrade." So do we still upgrade it or leave it as is?

[@WickedCushions]

To use it on PS4, follow the update

[@CousinRoysCorner]

@@WickedCushions It works on PS4 without me updating. Can only work when its plugged into the controller tho. Will the sound get better if I do this update and can the sound card come into play? Could use the insight thank u.

[@boohoo34]

when i plug the headset in, windows doesn't register the microphone and it doesn't show up in the sound ctrl panel recording tab

[@WickedCushions]

Most of the issues I noticed that people had was: 1) The mic was muted through the soundcard 2) You did not update the firmware on the soundcard 3) You might need to unplug and plug your mic back 4) Restarting your computer 5) Not having the headset chosen as the actual default device