How to Setup Roland BN2-20A & Software (Works for BN2-20 Too!)

[@LVxryLif3]

Just got a BN2-20 unboxing as we speak... thanks Mel! You inspired me

[@SilhouetteSchool]

That's awesome!

[@alvarohernandezEVO]

What has been your experience with it, so far? And, have you had any issues with the white ink?

[@TheYouTubeUnderground]

I really like your videos but the audio made it unbearable, hope you can fix that

[@kelseas5180]

I agree, respectfully. When on that mic sounds like high pitch yelling, but when talking over explaining on computer, voice pitch mellows. With the mic you can talk normal and it picks it up fine. If not there’s all kinds of software to fix it. I know creative cloud you can. But really love these videos. Audio is just so hard on my central nervous system.

[@a.j.carrera7905]

Beautiful! The machine too!

[@Riot_Man]

This ladies energy is hilarious 😍

[@joeholiday8917]

Great video setting up BN2 20a and stuck at error (Roland bn2 print data is larger than the media width

[@SilhouetteSchool]

Sounds like the design you have is too wide to fit on the media

[@joeholiday8917]

I had the roller in wrong place Thanks

[@shadowmosesmusic]

Thank you for sharing these insightful videos. I was wondering if the BN-20 is also compatible with the FlexiDesigner software. I hear you talking about how great the program is in making it easy to add cut lines but the BN2 may be a little too much with regards to price while the BN is an easier buy. Thank you in advance.

[@SilhouetteSchool]

No, the BN-20 and BN-20A can not use Flexi Versaworks Edition. It does make a huge difference with the ease of use with the BN2

[@martind3587]

I've read that we need a separate cutter because this printer will not perf cut for very long. How true is this? I purchased this model because I did not want a separate cutting machine.

[@SilhouetteSchool]

That is not the case in my experience. It perf cuts just fine!

[@ThredZonePlus]

Hello, thank you so much for sharing your knowledge. I followed your video to the letter. The issue I’m having I had a BN-20 and upgraded to a BN2-20a this versaworks wont print my PDF designs I made when I was using the BN-20 I have a job I need to finish and I get as far as loading it but when it gets to loading it to print it stays on 0%. What am I doing wrong? Thank you.

[@SilhouetteSchool]

My guess is if there's a white layer in the BN-20 PDF it's throwing an error for the BN2

[@ThredZonePlus]

@@SilhouetteSchool Thank you I did figure out what it was. Did you ever have an issue with once it prints and goes to cut it off because the run was too long?

[@leviteapparel]

😮amazing machine 🎉🎉🎉

[@SilhouetteSchool]

It really is!

[@ZacharyDesigns]

Please help I installed everything as you showed in video. When it come to connect hub it dies not recognize the bn2-20a.

[@melvonmitchell]

If I want change my computer, can I reinstall the software on the new one?

[@SilhouetteSchool]

Yes

[@alvarohernandezEVO]

Hi, great video! Is there a reason why you're not using a BN2-20insteadcof this 20A?

[@SilhouetteSchool]

Yss, I don't find I need to print white (b/c the material is almost always white) nor do I want to deal with the increased maintenance that is required when printing with white ink.

[@alvarohernandezEVO]

@@SilhouetteSchool thanks for your reply. You're awesome

[@martinjackson9135]

Hi Melissa, I have the bn2-20 and I was wondering what would happen if I go on vacation and not use the machine for 2 weeks. With the machine become ruined because I didn’t print everyday?

[@phill0406]

No, just keep the machine on so the head can self clean and you will be fine.

[@grizzlyrc8973]

Melissa I love your videos! Can the BN2-20 hold a 20 x 150' roll of vinyl?

[@j.rabbitcrafts]

It can. Just be sure to check the weight of the media roll. The BN2-20A has a weight limit for media.

[@roxhansen]

I need help with the Initial setup, like on the video .. BN2 Utility Is gray and I cannot open it, and there is no way I can open it anywhere so I cannot continue.. anyone know what to do?

[@mamiii3141]

Hi, did you get it working?

[@valjoelial]

I'm stuck here too won't open

[@j.rabbitcrafts]

@@valjoelialDid you solve your problem yet?

[@decalsbycoy]

Hello quick question you had mention the softwares are PC.... do you know in the future if it will available for macs?

[@SilhouetteSchool]

I anticipate it will stay PC only

[@MsContreras95]

Do you need the cleaning cartridges? Im looking to get the bundle plus extra ink, media, blades etc & was wondering if i need to also get cleaning cartridges

[@SilhouetteSchool]

Eventually will need the cleaning cartridge for the BN2-20. but not immediately

[@user-pi7dh6ed4e]

Here in the UK we don't get flexi Designer, we have to buy it outright. so is there any chance you could do a video on contour cut using versa works please

[@SilhouetteSchool]

I have tutorials for all kinds of ways to add contour cut lines in VersaWorks mid way down the page here: www.silhouetteschoolblog.com/p/roland-bn-20a-and-versaworks-tutorials.html

[@racer_nick1647]

When I clicked software I can't find the place where you register the device

[@SkullyOfficial475]

Does this work with Mac?

[@SilhouetteSchool]

No the software is PC only. I use my Mac to do as much as I can then transfer to my PC via G Drive

[@alexcrl2687]

Hello, I've just installed my Bn2-20 printer, but when I start it up for the first time after filling, I don't get any yellow or magenta when testing the nozzles... do you have a solution please? Thank you

[@SilhouetteSchool]

I would try to do a really good manual cleaning. If that does not work to get them going then reach out to Roland since it's a brand new machine and they should have the exact steps.

[@martind3587]

Why does mine say setup incomplete if I followed all your steps?

[@SilhouetteSchool]

Sounds like you may have missed a step. Is the ink in? Machine connected? I would go back through the steps to confirm

[@bocahydro]

at 7:35 you show the blue travel piece, that has to be removed before use, and is not mentioned on any roland videos. It locks the print head in place for shipping. Also there is a piece of cardboard on the printhead that secures it as well. Roland had no idea about the clip, neither did tech support, and i had to open a ticket with their support contract company and they had to unpack a unit at the factory. We got our brand new BN2-20 and spent 2h trying to pass initial startup : ( PS Your videos are better then theirs.

[@SilhouetteSchool]

Thank you

[@angiequeenofarts9561]

do you know can you substitute the vinyl for cardstock Roll paper

[@SilhouetteSchool]

There is rolled paper you can use, yes. It's not cardstock, more more like hoto paper. You can see I used it here on the pink print.www.silhouetteschoolblog.com/p/what-can-you-do-with-bn-20a.html

[@tofuprod]

What version DG Connect Hub are you using? Their latest one v2.4.10 doesn't have FlexiDESIGNER VersaSTUDIO Edition.

[@SilhouetteSchool]

What machine are you using? Flexi is only available with the BN2 machines and will show up in DG Connect once you register at BN2.

[@MrBeadlock]

What are you converting Ethernet too.? USB?

[@SilhouetteSchool]

I'm just using an ethernet to USB adapter so that I can connect the Ethernet cable to my computer which has a USB port.

[@MrBeadlock]

@@SilhouetteSchool thank You. I think I’m going to buy one. 👍🏻

[@Hawkzzy]

I can’t open the utility, it is greyed out. Any suggestions?

[@mamiii3141]

Hi, do you get it working?

[@andyuxmal]

Is it worth it to get the 5 color setup? If so, why?

[@SilhouetteSchool]

I opted to get CMYK for both my BN-20A and BN2-20A for two reasons: 1) most material I print on is white so I can use that for any "spot white" 2) a whole lot less maintenance not dealing with white ink

[@matthewvaldez9673]

Can you cut the print to laminate and re load it for cutting like you can on the bn-20?

[@SilhouetteSchool]

Yes you can

[@Mr_Chuckles]

Far better to get a dedicated cutter like a Graphtec. Roland's are pretty crappy at die cutting, if thats what you're after. And for kiss cutting, its always better to let the print cure for a few hours which makes the print and cut feature pretty useless unless you are ok with leaving the print in machine. Also, I have found the accuracy is not the best if you remove the print and then reload it later - ARMS on Graphtec is phenomenal.

[@pixk]

este tipo de productos estan hechos para el primer mundo, costosos de mantener y les toca competir con productos que hacen los mismo con precios inferiores, aqui en el tercer mundo ya nos acostumbramos a trabajar con maquinas chinas, mas dificiles de manejar pero al final producen el mismo resultado, bonita maquina

[@pamelaredmon938]

Can you tell me where to find the FlexiDesign activation code? I dont see it anywhere and didnt see if while any software was being installed.😢

[@SilhouetteSchool]

You activate Flexi through DG Connect

[@pamelaredmon938]

Thanks for responding. I registered my unit under the Roland site, but never received a code nor an email with the code. May have to wait till Monday to speak to someone 😢

[@loricollazo-gomez1067]

I'm trying to add the Bn2-20 to another device but I'm unable to do so. Can someone help me please? I can download everything but the driver to the Bn2-20.

[@SilhouetteSchool]

If you mean you're trying to install on a new computer, there is a full package download on the Roland DGA site that should include everything you need to install.

[@awwcrap]

Dont have flexi designer activation code. They said after registering the printer it would be emailed. No email. Advice??

[@SilhouetteSchool]

Did you download DG Connect? I would reach out directly to Roland or the reseller where you purchased.

[@awwcrap]

@@SilhouetteSchool yes I did. Nothing

[@j.rabbitcrafts]

@@awwcrapCheck the big plastic cover your machine came in. There should have been a small plastic bag taped to it with some papers in it. Your activation code should be on one of those papers.

[@kennethramos5490]

Hi, how to start to print and cut?

[@SilhouetteSchool]

Hi, If you're new to the Roland BN2 would suggest starting here: kzbin.info/aero/PLT9hB3BOKb_gs15ao_MjcFtdIGGhHhwlX

[@gretchen0331]

Can one lease the machine?

[@SilhouetteSchool]

I'm not aware of a leasing program

[@alexherman1987]

Got the machine and installed the DG connect but for some reason can’t open BN2 Utility. It’s kind of faded and doesn’t let me press open.

[@SilhouetteSchool]

Did you download the full installation package from the Roland site?

[@alexherman1987]

@@SilhouetteSchool yes I did. Versa and Flexi had no issues downloading.

[@mamiii3141]

Hi, did you get it working?

[@alexherman1987]

@@mamiii3141 yes. Turns out my computer was the issue. Thanks

[@bigcat0012]

@@alexherman1987what was issue with your computer that caused?

[@DantePayne-j2u]

Its not letting me open utility. Everything else is installed.

[@j.rabbitcrafts]

Is the machine connected to your computer?

[@mikebrescio]

Hi, I purchased the BN2_20a. The software will not load on my Dell desktop computer. Bell & Howell and Roland "TECH" support cannot help me. They tried to add the software remotely, but I could not load it on my photobooth laptop. Basically, they gave up and told me to buy a new computer. So now I have a useless Roland BN2-2A. Did anyone else have an issue loading the software?

[@SilhouetteSchool]

I responded to you on FB and didn't see a follow up.

[@johnathanrivera9971]

Hi there we purchased one but cannot get the roller to move at all over to the 20inches.

[@corettablackmon7306]

Hello

[@impressiveprints5312]

Crazy how it doesn’t come with ink

[@scottkragerud]

Actually that’s very standard across the industry

[@kelseas5180]

Anyone know why the files come out spotted (like dots of ink, not smooth picture) after printing? This has happened with almost every file I’ve used.

[@SilhouetteSchool]

Hey there, it is hard to troubleshoot here, but that sounds like a printer setting. Please feel free to drop us an email: www.silhouetteschoolblog.com/p/blog-page_9.html Or! If you'd like extra help - like in-depth video tutorials or 1:1 help via email or chat for your projects - please consider joining Silhouette U (www.silhouetteu.com). We hope to see you soon!

[@j.rabbitcrafts]

Are you printing in “draft” quality? That might be the reason.