How to use LAMZU firmware tools to do updates and pairing for 4K mouse?

Some users feedback that they have difficulty to do update by LAMZU software/driver/app, and some feedback that their mice got bricked during update, and some met the un-recognized device notification, some cannot use the mouse even they finished mouse pairing, so it looks like our software/driver/app is not convenient to do update, we prepare the firmware tools to fix the hassles, and this firmware tool perform much better than our current software/driver/app from LAMZU download page.

[@joesr31]

Mine does not flash yellow when I press the Left right and center button, what do I do now?

[@lamzugear4403]

power button is on or off? still got enough battery?

[@aypi2080]

I have an issue where I plugged in my 4k dongle with the USB-C and to my computer so I can upgrade it. When I click on the software, it doesn't let me click upgrade.

[@annika6847]

i have this too, do u know how to fix it?

[@OnlyMiish]

Me 2 😢​@@annika6847

[@Raiidmusic]

@@annika6847 same problem here :(

[@dfleague6734]

make sure to run it as administrator

[@ja1nam431]

upgrade button is grey and i cannot click it any fixes?

[@Syron21]

Click the 3 mouse buttons after "pairing" and hold the mouse close to the dongle. (And don´t put the extra pads on the existing ones...it will be to high, the sensor can´t read it.)

[@AyoSenpaii]

soo i have a problem ive got a 4k mini when i put it on 1k hz you can select a sensor mode HP or LP (HighPower and LowPower) but when i switch the mouse over to 2k or 4k it says corded does this mean the 2k and 4k only works while playing corded?

[@lamzugear4403]

it's not suitable name in the software, actually it just mean that 2k and 4k mode have no more power saving, same like corded mode

[@AyoSenpaii]

@@lamzugear4403 Thank you for letting me know

[@tpsynft]

I got an issue with the driver software, every time I open it after a couple of minutes of not using it or minimizing it it completely disappears and if I then try to open it again it just says ''The program is running'' and I can't open it anymore

[@Strker-kv6ns]

same you find any fix??

[@tpsynft]

@@Strker-kv6ns not a real fix, but if you task manager close it you can reopen it, still kind of annoying but that's the only way I found to ''fix'' it

[@Strker-kv6ns]

@@tpsynft i find another fix. Because for some reason the name of the software is "mouse driver beta" you can find the folder that you installed it and pin it to the taskbar so whenever you want to open it it will be on the task bar.

[@Strker-kv6ns]

@@tpsynft mine for some reason it dosent tell my that "the program is running" it just disappear so try the fix with the pin on thw taskbar.

[@vin2404]

i lost my og atlantis mini wireless dongle. can i use the new 4k dongle to replace it?

[@lamzugear4403]

when did u buy it? need to check whether MCU is compatible with 4K dongle

[@Icyql]

​@@lamzugear4403 Does Classic Lamzu Atlantis support this new dongle? I bought mine in February last year

[@slffur2283]

I can’t get the Atlantis og & mini v1.23 Nordic software to be successful

[@Blaizebackatit]

Either can I and my mouse keeps freezing every 2 seconds

[@sakalito]

dont think i needed second mouse, just used enter or spacebar to make it work. but if i am mistaken, this is the way it should be done :D

[@Christophilosophy]

You're correct.

[@Stxrmfv]

is this a virus?

[@sxlky524]

hello i wasnt listening for a bit and i installed it wrong how can i reverse my actions ???

[@lamzugear4403]

best way is to send message to 'chat" in our website, help desk there will support you

[@edwin6915]

It took help when I update my 4K Dongle it stays at 5% from there it doesn't happen and I can't put the mouse at 2KHz or 4KHz and I already tried another way which is from the software with the space bar and it doesn't work either.

[@lamzugear4403]

you can send message to "chat" in our website, to get support there

[@fretes2751]

Why do I get an error in the first step and I can't use the wireless mouse? aid

[@lamzugear4403]

best way is to send message to 'chat" in our website, help desk there will support you

[@757mg]

needed this vid like 2 weeks ago lol

[@Stxrmfv]

is this a virus?

[@GoToSleep-i4z]

Thank you this video helped alot.

[@Lyrad213]

it keeps saying fail whenever i try to do the first step

[@o89ss]

Why is there so many issues why does it fail when upgrading the mouse instead of being successful pretty bad tech

[@kr8m_]

what happens if i lost my dongle

[@phyzz6091]

Buy a new one it’s like 15 bucks

[@terenui2047]

Doest work i contact the chat no answer, it failed when i do the second step

[@lamzugear4403]

there's time zone difference, you can send message again

[@Exkstcy]

this video is completed outdated this steps arent what i had to do whatsoever, yet my mouse is jittering around and not picking up the ground below it 80% of the time

[@lamzugear4403]

if your mouse has problem, you can contact the seller for service

[@GiGi-zs5cc]

bruh ty for the video, I forgot that it could be a button take it on/off

[@y0Vurs]

it wont let me upgrade my 4k

[@terenui2047]

Same thing

[@ItsPerennial]

Same its just a button I cant press

[@NightcoreAIgen]

how to back on 1k dongl?

[@lamzugear4403]

just re-do pairing for the 1K dongle with mouse

[@MadoaSAN]

I was like f this I wanna refund then you mention the power switch ohhh .....

[@liampihl5546]

IT DOESNT PAIR!

[@lamzugear4403]

you can send message to "chat” in our website, help desk there will support you

[@liampihl5546]

@@lamzugear4403 I figured it out but it was very hard.

[@steamproduction919]

vid doesn't work

[@lamzugear4403]

you can contact "chat" in lamzu.com for further assistance

[@WashFortnite]

this company is a scam. my mouse is fully charged and i tried it with both off and on. I was able to use it wirless for a week before it broke.

[@OstrichTheOrange]

U have to charge it bro

[@WashFortnite]

@@OstrichTheOrange I did

[@WashFortnite]

@@OstrichTheOrange read the comment

[@jaroniltz4710]

This happened to me, it was just because the battery inside became disconnected. If you take off the bottom glide pads and undo the screws in each corner, you will be able to pop the black part off the bottom and open it. From there just plug the batter back in