How To Use WhatsApp Business

Today, I dive into an updated WhatsApp business tutorial for beginners and share how you can take advantage of all the extensive free business features that this business app offers.
WhatsApp Business is a separate BUT similar application to WhatsApp.
WhatsApp Business is compatible with IOS and Android and allows you to communicate, sell and streamline the way that you deal with your audience, prospects and customers.
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You can link up to four different devices. It’s also important to note that you can use both WhatsApp and WhatsApp business on one phone if you have dual sims (personal and business numbers are ideal).
► Check out the full article over on our website here:
stewartgauld.com/whatsapp-for...
WhatsApp business also seamlessly connects with your Facebook business page and Instagram business account.
► These are the videos I mentioned in this WhatsApp tutorial:
Learn how to create a Facebook business page:
• How To Create A Facebo...
Learn how to create an Instagram business account:
• How To Create A Instag...
► Today we navigate through the below chapters for this WhatsApp tutorial:
0:00 Intro
01:05 Download WhatsApp
01:51 WhatsApp vs WhatsApp business
02:24 WhatsApp business
02:34 WhatsApp chat options
03:26 Status
04:20 Business tools
04:28 Business profile
06:09 How to create a catalogue
08:46 Messaging options
11:54 In-chat feature
12:56 Outro
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Let me know if you found this WhatsApp business tutorial helpful. Also, if you require any help or support, make sure to get in touch with us today.
Thanks for watching and enjoy!
#whatsapp #whatsappbusiness

[@freelancemohammad]

Hi Steward, I usually don't reach out to People like this but I just want to say Thank You, You are helping a lot of people like me. I have seen Your Tutorial Videos, and I really liked them. I really appreciate Your work. Thanks a lot from a "Virtual Assistant".

[@StewartGauld]

Thanks Mohammad, I appreciate that.

[@freelancemohammad]

@@StewartGauld Hoping to see more from You. Have a Nice Weekend!

[@MMm-ik1zb]

Namubiru Rashida send me Kodi

[@MMm-ik1zb]

Please send me code

[@MMm-ik1zb]

Please send me on my code WhatsApp

[@mikkio5371]

Your presentation was straight to the point . Thank you

[@StewartGauld]

Welcome.

[@SalimEttani]

Brief and complete. Excellent tutorial. Many thanks

[@StewartGauld]

Glad it was helpful!

[@digitalthrivespot]

This was unnoticed! No idea about WhatsApp business. Thanks for everything.

[@StewartGauld]

Welcome!

[@teddyw.charawa8989]

What a piece of Human resource in the earth you are!!!

[@StewartGauld]

Thanks!

[@mahsa7722]

Thank you so much, it was amazing, and can't wait for more information. It was one of the best tutorials about WhatsApp business.

[@StewartGauld]

Glad it was helpful!

[@asteroidea.technophile]

Thank you Stewart your content is always valuable and simple to grasp. I have made many small business set up primarily by your videos. I honestly can't thank you enough! I really hope your subscribers number will be on par with your great content! Best of luck for you.

[@StewartGauld]

Very welcome! I really appreciate that comment. Thank you.

[@aviassistfoundation9219]

Very helpful in convincing us to work on putting Whatsapp for business into our portfolio - thanks!

[@StewartGauld]

Our pleasure!

[@adeayoadedoyin2167]

Thank you for this very informative and def connects to the older video

[@StewartGauld]

Glad it was helpful!

[@OkusComedySkitsAndMovies]

Thank you so much for this awareness, deserves my sub. Kudos.

[@StewartGauld]

Welcome!

[@philipmulindwa9722]

Thank you for your wonderful insights . Hope to use these futures in my startup.

[@StewartGauld]

Welcome mate. All the best!

[@nokubongwadumisa7356]

Thank you this is so helpfully.. God bless you to share your knowledge with other people..

[@StewartGauld]

Glad it was helpful!

[@aparnaratan7373]

This was so detailed and helpful. Glad I found it! Thank you😊

[@StewartGauld]

Welcome!

[@nigelclark5503]

Great tutorial , thanks

[@StewartGauld]

Glad you liked it

[@patrickzupanc1795]

Thank you very much👍

[@StewartGauld]

You are welcome

[@joellunger543]

Great video. Thank you!

[@StewartGauld]

You are welcome!

[@StudentLankaTube]

Very Helpful tutorial. Thank you very much.

[@StewartGauld]

Glad it was helpful!

[@reuvenlavie]

Hi Stewart and thanks for your video. it is very helpful. My question is whether I can use my desktop whatsapp business for video or audio calls?

[@StewartGauld]

Hey Reuven, You cannot unfortunately.

[@TonyMontana-bg6hm]

Thank you very much from sunny Geneva with a nice cocktail in my hand. Cheers mate

[@StewartGauld]

You are very welcome! Enjoy mate!

[@TonyMontana-bg6hm]

@@StewartGauld Also whenever you can do a video on Google Ads tracking with a Wix website would be greatly appreciated mate. Thanks for all your great work.

[@StewartGauld]

@@TonyMontana-bg6hm Hey mate, will be out next week 😊

[@TonyMontana-bg6hm]

@@StewartGauld Thanks a lot

[@mechailreydon3784]

Thank you so much!

[@StewartGauld]

Glad it helped!

[@user-mr7ks1uy6d]

so cool a boy you are! keep on updating! i will follow you!

[@StewartGauld]

Thanks!

[@-pagebooklipraly8352]

Thank you ❤

[@StewartGauld]

You're welcome 😊

[@makampavankumar-rc1il]

Great work man❤️

[@StewartGauld]

Thank you so much 😀

[@Read4More]

Lovely... Many thanks

[@StewartGauld]

Welcome 🤗

[@diymaster101]

Thank you very much bro I appreciate it 🙏

[@StewartGauld]

Welcome!

[@athush-hush1184]

Thank you dear Love from Curaçao You are a diamond 🔹

[@StewartGauld]

You are so welcome!

[@TheoneandonlyViz]

Nice! Great Video and very helpful explanation.. I can use this for my business

[@StewartGauld]

You sure can. Thanks mate

[@bizpronetworks7265]

Great Video Thank you

[@StewartGauld]

Welcome 🤗

[@tommytaylor6998]

Hi Stewart, thank you for the information. extremely useful and you explain it well. I hope you can answer my question. We are looking to use WhatsApp to communicate with our staff. How do we protect their ID when sending out a bulk message. Do we Status?

[@StewartGauld]

Welcome. I suggest using a free communication tool like Slack for internal coms. WhatsApp isn't really good for bulk messages. Unless, you have everyone in one a closed WhatsApp group.

[@tommytaylor6998]

Thank you for coming back to me. It is very much appreciated

[@donovansalvage4919]

​@@tommytaylor6998 use the broadcast feature

[@InFocus_app]

Great! In my country WhatsApp Business is very popular.

[@StewartGauld]

Thanks! Some countries have fully adopted it like in Asia. New Zealand for one is still not using WhatsApp for business.

[@1-eight]

Hi Steward, Thank you for this video. It was really helpful. I’d like to ask though, does the catalog disappear? And if so, when does it disappear?

[@StewartGauld]

Hey Peter, No it does not disappear. What do you mean though? When you send to a contact?

[@1-eight]

@@StewartGauld Apparently, I had instances where it disappeared and I had to redo it all over again. It hasn’t been doing that recently tho…for like a month and a half straight

[@paulmandiomaii2449]

Awesome tutorial as always...

[@StewartGauld]

Welcome 🤗

[@shatrughnanimbalkar241]

Thanks for best video brother

[@StewartGauld]

Thanks for watching

[@arhon888]

Great video. Thanks for sharing. Can you set it so that contact can only be made during user defined business hours, and an automated message is sent outside these hours?

[@StewartGauld]

Hey mate, Yes your sure can! I share how to do this in this video.

[@arhon888]

@@StewartGauld Thanks for getting back. It wasn't specifically covered in the video (9:42) which was why I thought perhaps the feature did not exist. Thanks again, keep sharing.

[@TheMessanger]

@@StewartGauld man your top notch don't know why a second version but I watching both jaja.

[@user-ox5cl3qj4d]

It was indeed helpful ❤️

[@StewartGauld]

Welcome!

[@aliyayamani3273]

Great Video really helpfull

[@StewartGauld]

Welcome!

[@valentynakehoe5633]

Thenk you very mach

[@StewartGauld]

Always welcome!

[@JerryKochanski]

Hi Stewart, great video. Want to ask a question that I can't find an answer to ANYWHERE. How can I send a message to a filtered group from my customer list? I own a restaurant and if I want to send a message to all customers who are labelled NEW + those also with a label of DELIVERY? I can only find how to use ONE label at a time! Can this be real - that you can only use one table to make a selection at at time?

[@StewartGauld]

Hey Jerry, Yes that is correct. This prevents spamming etc.

[@jacquielinehallinan-fatani1731]

Hi Stewart, thanks very much for the tutorial. How do I link my take away business to my bank account, where does the customers money go to? I have a Beiw spreadsheet with my content, not sure how to get the payment bit linked up?

[@StewartGauld]

Hey Jacquieline, I would use a payment processing software like PayPal or Stripe.

[@jingshi3649]

Hi Stewart, just wondering that are we able to add new contacts on WhatsApp business desktop? Thank you.

[@StewartGauld]

Hey mate! Not on the desktop version.

[@faraichatindo3104]

Thank you

[@StewartGauld]

You're welcome

[@annyrodriguez3069]

Thank you so much for the video, but what is a dual sim? And do i need another phone number to get the business app? Thanks

[@StewartGauld]

Dual sim is when your phone allows you to have two phone numbers.

[@jessepadilla5919]

Thakns for the toutorial. Do customers have to subscribe to what's app for marketing in the same way SMS works? If I have a cohort of 800, can I send a message about an sale in progress or new arrivals?

[@StewartGauld]

Hey! Unfortunately not.

[@Pratik-rh3rz]

Nice video thanks. Possible you can make one for BSP setting up a clients whatsapp on their end to be able to manage it?

[@StewartGauld]

Great suggestion!

[@movieassay]

Very helpful

[@StewartGauld]

I’m glad!

[@gemmaadaway]

Hi Stewart, in our business we have 4 staff members who would want to have access to messages coming into the business app so that the customers enquiries can be dealt with by whom ever is available. Is this possible? TIA Gemma

[@StewartGauld]

Yes this is possible. I believe any more than four and you will need to use the API.

[@AbdulMatovu-zp9gv]

Thanks 😊😊😊

[@StewartGauld]

Thank you too

[@wolmaister]

can you do a guide on how to emplement the cloud api. All the videos online is difficult to understand

[@StewartGauld]

Hey mate, Yes we are looking into creating something soon!

[@MacherlaPrabhakar]

Thanks for the video on WhatsApp business from India 🇮🇳🙏

[@StewartGauld]

Welcome!

[@mahmoodsanglay]

Great content, Stewart. Thanks! I just subscribed. Do you have any custom tutorials for a small community newspaper? (We're a small local news organisation.) Our aim is to use WhatsApp as an easy and powerful means of distributing news and feature content to our audience. The content sits on our website, so the primary objective is to use WhatsApp to drive traffic to our website.

[@StewartGauld]

Hey! I'm glad! Are you currently engaging in email marketing to get your newsletters out?

[@1393jack]

Nice Video, By the way How many Phones can be installed with the WA Business account, other than the wA web, can the app be installed across multiple Phone,the app itself ?

[@StewartGauld]

Hey Joel, Yes it can, however, you will need to use the WhatsApp API.

[@brahimsaoudi9946]

Thanks you

[@StewartGauld]

Thank you

[@peterblack1712]

Hey, I've added items to my catalogue and set a price. How do I set up a payment process/proof of purchase for when someone places an order? Thanks

[@StewartGauld]

Good question, I will look into this.

[@Breathtaking.Timers]

@stewart gauld, I appreciate your explanation, but, how can I accept or link payments option to whatsapp? What payment option would you suggest if I have no website? Thanks

[@StewartGauld]

Hey, You sure can. You can create a payment link through PayPal or Stripe. We have tutorials on both. The Payment link feature in Stripe we prefer.

[@FabianPrado-mm7gu]

Hi Stewart, is there any chance to share someone's catalog and business information to a partner so they can have it as their own? for example, we have a little business with my cousin, and he doesn't want to spend an afternoon creating the catalogue and profile, possibly tiping something wrong. Is it possible to share it? Thanks a lot!

[@StewartGauld]

Hey Fabian, Unfortunately he will need to create it himself.

[@user-oe8fv2ln4k]

Really useful. Question - If i have whatsapp business on my phone and a number of my employees also have it on their phone. If the buisness account is called does it ring on all 4 phones or how does that work? Thanks for any guidance

[@StewartGauld]

Welcome! Yes correct.

[@lawrencekeat]

Do WhatsApp Business have a feature that on FB ads messenger where customer can select question with auto reply ? Or this feature need to be set fb ad level ?. Thank you 🙏

[@StewartGauld]

Hey mate, This can be achieved with the ad goal that you want to achieve.

[@bashiirabdalla3421]

Thanks

[@StewartGauld]

Welcome

[@marienvanraan760]

Hi Stewart, can i use excell clientlist and uploading to whatsapp biz.

[@StewartGauld]

I will have to look into this.

[@swetha2244]

Thank you for sharing this video, I already have a Facebook business page, so how do I connect with what’s app?

[@StewartGauld]

Hey mate, On your page you should see the option to connect or you can head over to your Meta Suite and connect WhatsApp.

[@aroracars7525]

Hi thanks for this video. Can whats app Business account be shared between different employees. So that all the employees be able to see whats going on with specific customers and if one employee is off then another employee can answer the query for the customer. If yes then how many employees at the same time can stay online.

[@StewartGauld]

Welcome! You can use up to 4 devices. However, if you want more control you will need to set up the API.

[@wafiulhaque6923]

Hi Stewart, is there any way we can remove the option for customers to call us and just have the chat functionality?

[@StewartGauld]

Hey mate, I don't this there is mate.

[@wafiulhaque6923]

@@StewartGauld Yeah I thought so. I think only the WA Business Platform can do that.

[@Nursultan_karazhigit]

dude for whatsapp company registration how long do i have to wait for Meta confirmation ? I just want to use chat bot

[@StewartGauld]

You should be able to use this right away.

[@lreismann9180]

Can I use WhatsApp Business for my regular chatting as well? I really like the extra features and would like a more unique experience than the normal WhatsApp.

[@StewartGauld]

Hey! Yes you sure can.

[@Priscilla258000]

Hello, please is it possible to send mass message ? Without creating a group of contacts? I dont want that the contacts in the group see other contacts. Thank you very much for the video!

[@StewartGauld]

Hey mate, I will look into creating a tutorial for this. There are tools you can use for this.

[@SMExpressionsworld]

Great question I would use that too

[@nilsdecker1795]

I would love if you could cover on how to link my Whatsapp business account to the desktop app. I do have my personal phone number linked to the desktop app currently, and am trying to find a way to also/ separately link the whatsapp business account/phone number to the desktop app

[@StewartGauld]

I would try with a congnito browser. Then scan the QR code.

[@nilsdecker1795]

@@StewartGauld that won't work for the Desktop App I'm afraid. It's easy to run whatsapp in your browser window, but in the proper desktop app I'm not sure how you can run two instances simultaneously or run two phone numbers in the same instance 🤷🏼‍♂

[@carol1918]

Hi Stewart, thank you for this info. Since I started the whatsapp catalogue it decides on its own to fall out of the individual categories. Is this a Whatsapp glitch or am I doing something wrong? It WAS linked to Facebook but due to this problem I have unlinked them. THe change has not helped. TIA

[@StewartGauld]

Hey Carol, Welcome! That is odd. I will have to look into this.

[@carol1918]

@@StewartGauld thank you

[@nicleuroo1020]

Do you also have a tutorial for creating newsletters/courses on WhatsApp Business?

[@StewartGauld]

We do not. I will look into this.

[@kunalzshah]

I have a dual sim Android mobile. I use the Google contacts app, and I have friends and family on my personal gmail account, and business contacts in a separate Google for business account. How do I prevent my friends and family contacting me on my WhatsApp for business? Some family people have my business number too

[@StewartGauld]

Hey mate, Do you have WhatsApp and WhatsApp business on your phone? Each with the different numbers?

[@missguccichick]

Thank you great help,when I try and share my Setmore app with my customers appointments it’s saying “please lunch WattsApp from the Home Screen before continuing,can anyone help please..I have the app it’s on my home screen how do I launch ?

[@StewartGauld]

Hey! I'm not quite sure what you mean. Have you tried from the web version?

[@Salriaraj20]

Hi Stewart, how do I add 2nd business location in the WhatsApp Business?Thanks

[@StewartGauld]

Hey mate, I will have to look into that.

[@mgl_rosls]

Very informative video. Is it possible to integrate WhatApp with an existing website? Also, will my personal # show if a customer is looking to reach out to me when I add the business facebook & instagram profile. Thanks.

[@StewartGauld]

Hey, Yes you sure can. Not if you are connecting your business only assets.

[@mgl_rosls]

Thank you@@StewartGauld very helpful.

[@starimporters]

Your video was very informative. Want to start using it for our business, but can you send a message to a group of people, but the contacts the message was sent to should not see other peoples details in that group message. Is that how it works ?

[@StewartGauld]

Thanks! You cannot hide other peoples details in a group.

[@SKYB-Administraties]

Hi, is it possible to send automated messages (welcome/ out of office) to a labeled chats?

[@StewartGauld]

Hey mate, Yes you can do all this. I share how you can do this in the tutorial.

[@SKYB-Administraties]

@@StewartGauld thanks for your reply and video. But I can't find the possibility to send the automaten to be used only on a apecific group/person labeled as for example prospect or cliënt

[@StewartGauld]

@@SKYB-Administraties Hey, Oh sorry for specific labeled contacts. I don’t think you can. You can’t setup automated rules like that.

[@dariovalsagna4356]

Hey how do you use 4 phones with the same account? This is stated on their website. Care to explain a little about this?

[@StewartGauld]

Yes so four seperate business apps can access the one WhatsApp business account. We have a tutorial coming soon on how to set this as well as with the API.

[@dariovalsagna4356]

Oh so that means that an additional service must be bought for it to work. Right? It doesn’t just work directly with just using WhatsApp business…

[@Keyashh]

What happens when we migrate from the regular WhatsApp to the the business version? Do we lose our message and media history? Is it possible to migrate back to the personal version?

[@StewartGauld]

Hey mate, You will keep all contacts. I suggest using both but with different numbers.

[@camerachica73]

Is there any way to view your own profile to see how potential clients might view it?

[@StewartGauld]

I suggest using another device/number to view and navigate though your profile to see exactly how it looks from the contacts perspective.

[@djcharlie4564]

Thank you 🙏 how can I use WhatsApp for delivery business

[@StewartGauld]

Welcome!

[@michaelsingh843]

Hi, can i use 1 business account but share it so that more people have access to read / reply to the message?

[@StewartGauld]

Hey Michael, Yes you can have up to 3 before needing to use an API.

[@penelopepitstop7748]

Having labelled categories, is there a database in the App that would be created to harvest more data?

[@StewartGauld]

Unfortunately not unless you bring them into a CRM or another database.

[@penelopepitstop7748]

@@StewartGauld Wow thanks and I didn’t even think I’d get an answer... I must remind myself to have more faith in mankind 😍

[@StewartGauld]

@@penelopepitstop7748 you really should 🤗

[@nicktrainor7833]

Hello! Is it possible to disable the call function on the WhatsApp business? I prefer to work with texting only, not calls.

[@StewartGauld]

Hey mate, No unfortunately.

[@elizabethmunoz9502]

@@StewartGauld Thank you for all this wonderful information. Can the desktop version be used the same as the phone version? If you add hours available can people still call you after hours?

[@lishvin]

Can you hide your number from contacting by the new numbers? Like who can contact you? Except your contact! Something like that?

[@StewartGauld]

Anyone that has your number can contact you.

[@yaelleifergan]

Hi! can i use WhatsApp business to ask my customers who are not on social media to share UGC content ? thanks

[@StewartGauld]

To share what?

[@yaelleifergan]

@@StewartGauld Thank you so much for answering. I work for a non-profit and I would like to encourage our volunteers to take pictures of themselves while volunteering and send them to us on Whatsapp so I can post them on social media. The reason why I prefer another method instead of hashtags is because some volunteers don't have social media

[@francesosei-akuamoah9352]

I am not able to see the price (Optional) in my catalog. how do i make it visible

[@StewartGauld]

Hey mate, Are you sure?

[@San-qy1lj]

I can't see the archive icon anymore in WhatsApp business. So, I can't access the archived chats! The fix about setting the archived notifications off is not working. Any help, please?

[@StewartGauld]

I will have to look into this.

[@shulammiterobson]

Pls can youake a video on how to create invite links to a what's app group on business whatsapp

[@StewartGauld]

I can look into this for you.

[@erictsang789]

Stewart is the service free?

[@StewartGauld]

Yes correct ✅

[@user-ny1yf4bv7d]

Can u increase vid quality on WhatsApp business

[@StewartGauld]

Hey! Yes you can do this in settings.

[@smooth111012]

But how do people find your services on here

[@StewartGauld]

Sorry?

[@shuang1088]

Hi there, we are a small team of 3, can we use the free Whatsapp business simultaneously on three different laptops? Also we are trying to reach hundreds of students. Can we add bulk contacts into Whatsapp business? Is it pretty easy to set up a group message for hundreds of recipients? One concern about privacy - can people in the same group see eacother's phone numbers and names?

[@StewartGauld]

Hey Monica, Yes you can, anymore you will need to use the API. However, you can not bulk send messages.

[@tylermiller513]

Can multiple people use the same number and get the notification?

[@StewartGauld]

Hey Tyler, Yes they can. Check out our description for information around this.

[@Carrie_Dandelion]

Stewart: I have whats app for personal and business and it appears you can only use one or the other, is that correct? Thank-you for your help!

[@StewartGauld]

Hey Carrie, If you have two sims in your phone, you can use both. One sim for each account (personal and business sim)

[@CarrieByTheBeach]

@@StewartGauld that’s good to know. I have the iPhone 12 Pro Max.

[@michellklopper4747]

Hi again...when i select connect fb ( in the reach more customers section of whatsapp business) it ask if i want to log onto fb, i then press "yes" and i get to a screen that says "Create a facebook page from your whatsapp profile" and it gives me two options 1- use whatsapp profile and 2- enter different info. i don't understand...i already created my fb page why is it asking me to create it again....am i doing something wrong...please help. thanx

[@StewartGauld]

Hey Michell, Try connect your WA from the FB business page backend.

[@michellklopper4747]

@@StewartGauld wow thanx your a life saver. where on fb do i go to create a shop to add products and can these products integrate with the whatsapp account? thanx again

[@1990galaxi]

Hi . Why I can’t add item price

[@StewartGauld]

Are you sure?

[@asthagupta3355]

where can we see how many groups r there in which we r added.

[@StewartGauld]

I'm glad!

[@naufilbhatti1254]

Hi , after adding item in catalog error shows " catlog not saved because item was not found "

[@StewartGauld]

Hey, That is odd!

[@KiamQuest]

Hi, please I want to join a group chat but it keeps showing an error message "failed to get group info" on my WhatsApp business. How do I fix it?

[@StewartGauld]

Hey! I'll have to look into this.

[@zaafirahsuwannaror3537]

1 acc like this,how many devices can login andddddd. Can we invite other other personal accounts be admin same Facebook page??

[@bipkeyz7574]

Hi I have been trying to send photos from my WhatsApp business but it keeps telling me to launch WhatsApp from my Home Screen before continuing I really don’t understand what this means

[@StewartGauld]

Did you try update the app? Or restart? Try from the web version too.

[@iamtruthseeker1950]

I'm watching this at the beginning of 2024! VERY helpful! Thank you so much!

[@StewartGauld]

You're so welcome!