How To Use Wise Cards On Your Travels And Save Money - The Ultimate Guide

[@Wise]

Get your Wise cards - wi.se/nh7nmi 💚

[@aon2780]

Honestly this video should pop up/be sent to our email when we create a new account. Its wayyyyyyyyyyy too helpful

[@Wise]

Hey Áon, this is what we're here for, to help our customers 💚 We're glad that you enjoyed the video.

[@Angel_62215]

100% agree!!!!

[@Whistledown1]

I have had a Wise card for about 3 yrs and have been slowly loading it for a UK/European holiday. I became concerned when I saw Facebook pages where some people have had issues with their accounts. I have to say that the card worked flawlessly for the 2 months I was traveling. Thanks, Wise, highly recommended.

[@Wise]

Hey there! It's messages like yours that give us the motivation to keep pushing forward, so thanks for that, and we hope you had an amazing trip, of course 💚 Also, feel free to send us a PM, in case you have a question about any of our platform's services, we'd be happy to help.

[@DJ-hf3qq]

@@Whistledown1 i must admit it’s been perfect for me too. I have ordered a physical card to use in ATMs abroad. Apparently you can use digital in some ATMs in the US but I’ve never heard of one in Europe

[@farshidnaji]

I love Wise, it has a minimal design and it is very fast in sending money

[@Wise]

We have the best customers, too 💚

[@nadiabaumann4745]

Great job, thanks to the whole team for the information available! ❤

[@Wise]

You're very welcome, Nadia. We're glad we could help!

[@HonestLe]

This has been so helpful as I'm about to go overseas today! , thankfully the card arrived a day before too!

[@Wise]

Hi. That's so great to hear, hope you have an amazing adventure ahead of you! Feel free to reach out via our social private messages if you have any questions in the future (Facebook, Instagram and X).

[@angelicatrish26ezquivel88]

hi wise team.. I make my account here in Malaysia. and I am going back this January 2025 for vacation. so as what I understand in your video, you said that I open the app, and click the add more button and press Philippines.and put how much money I want, and widraw it whenever I need, and it's automatically there? so how much is the minimum amount that can widraw in one day? or I one shot ? so no need to widraw four couple times. this is my first doing it, scared the atm machines charge so much..maybe you have J.p Morgan bank there in Philippines. so easier for us. Filipinos... thanks for your reply, merry Christmas and advance happy New year to everyone..

[@Wise]

Hey there. We're glad to see you're interested in learning more about us, and happy holidays to you too, of course 🎆 So after opening an account with us, you'd indeed have the option to add funds to one of your balances. Keep in mind however that you can only directly add PHP to a balance if you're based in the Philippines yourself, and the same goes for customers in Malaysia but with MYR. For more info on how you can top up a balance, go here: wi.se/addmoneytoyourbalances - and to learn more about which currencies you can add, hold, and receive into your account with us, click here: wi.se/balancecurrencies From there on out, you'd indeed have the possibility to withdraw funds from ATMs in the Philippines by using the debit card. The applicable withdrawal limits depend on your registered address, and the monthly withdrawal limit for customers based in Malaysia is 23,000 MYR, and in case you're situated in the Philippines then it's 275,000 PHP. When it comes to the fees you pay when withdrawing money, then please note that you get a free withdrawal allowance along with 2 free withdrawals each calendar month. After that you'll pay a fixed fee per withdrawal. When it comes to the minimum amount you'd be able to withdraw, then please bear in mind that this would depend on the ATM provider. To learn more about withdrawal limits, go here: wi.se/wisedebitcardlimits - and we elaborate on withdrawal fees on our other page here: wi.se/withdrawalfees We hope this explains matters to an extent, but please feel free to PM or DM us on Facebook, Instagram, or X, if you have any other questions. We'd be happy to assist you.

[@juloliveirab]

I love Wise cards! The easier way to travel in peace! 😌

[@Wise]

Hi, Juliana. Thanks for the feedback. This is music to our ears 🎶 If you ever have any questions about the Wise card or anything related to your account, feel free to reach out to us on our verified social media platforms, such as Twitter (X), Facebook, or Instagram. We're always here and happy to help with what we can.

[@mr.yalauz1497]

The UI design of wise app is the best I’ve ever seen !

[@Wise]

Hi there! We're thrilled to hear that you like the design 😍 Thanks a bunch for sharing this with us!

[@louisto6607]

I will be travelling in 4 Asia countries this September and I have a Wise card coming in two weeks. While travelling, I will be using an eSIM on my iPhone and not use my home country (Canada) SIM card cell network. How do I receive text messages from Wise about authorizing transactions when I am on a foreign country eSIM when I use the Wise APP?

[@Wise]

Hey, Louis! We recommend you use the app or an authenticator app for 2-step verification. They only need an internet connection, so they’ll work even if you’re abroad or changed your SIM. For more info, check here: wi.se/two-step-verification If you have any other questions, feel free to DM us on Instagram, Twitter or Facebook or you can contact us via email/phone call here: wi.se/contactus

[@vinayaktiwari4383]

Mate, what a nice video that was! Concise and crisp!

[@Wise]

We're so glad you think so, Vinayak! This means a lot, thanks for the love 😍

[@moderick]

Thank you very much. A couple of friends put me onto Wise and I am building a balance in prep of travelling overseas in a week. Looking forward to the whole experience of using Wise.

[@Wise]

You're most welcome, Morrie! We hope you found this video helpful, we can't wait to see where you'll be taking your Wise card 🤩 We'll be here if you need help.

[@armanozzorluoglu6922]

Thank you for this video. Just one question: If I am in Mexico and want to use my physical or digital card at a shop, how do I specify to use Mexican Peso? Thank you.

[@Wise]

You're welcome, Arman 🙂You don't need to specify anything with your card. Our Smart conversion system will do it for you. Just make sure that you have enough money in your balance account. If you have enough MXN in your account when you're in Mexico, we'll use it free of charge, but if you don't have it there, we'll automatically convert the money you have in your balance that has the lowest conversion fee. Check out this page for more info: wi.se/smartconversions

[@livegreatalways]

How do we use a digital card? Is it scan to pay like an e-wallet app? What do you recommend for Japan and Australia? Do these countries widely accept digital scan pay from Wise or having a card is easier?

[@Wise]

Hello there. You can connect our digital card with Google wallet or Apple pay. You can use the card in Japan and Australia. Most countries accept debit cards and have terminals that can be used to pay with contactless, so should be all good. If you have any doubt, feel free to call the merchant ahead of time to ask if contactless payments are possible. We do recommend having the physical card as well, this way if the merchant doesn't accept contactless you can always use our physical card. You can learn more about digital cards here: wi.se/wisedigitalcard And more about our physical card here: wi.se/debitcardfaq Feel free to reach out via our social media private messages (Facebook, Instagram or X).

[@joycewong7062]

great video but wanted to confirm if i need to use the physical atm card prior to using it overseas. I had troubles using it in canada and i dont want that to happen again . my card is already activated

[@Wise]

If your address is in Canada you're not able to withdraw from ATMs within the country - it's something specific to Canada. But your card will work internationally just like any other debit card: wi.se/whereyoucanuseyourcard If you got any more questions, feel free to contact us here: wi.se/contactus or via FB, IG or X/Twitter.

[@gerardacronin334]

This is a very helpful video, thank you! I am Canadian and recently set up a digital Wise card and installed Wise on Apple Pay prior to a trip to Japan. Most convenience stores I visited in Japan accepted Wise and the expenses were deducted from my balance in CAD. It was very……convenient! Now my question: in 2024 I will be visiting the US, New Zealand, French Polynesia and Australia (all in one trip). I don’t think you cover French Polynesia but I presume I should set up balances for Australian dollars, New Zealand dollars and US dollars, and that it would be wise (pun intended) to transfer some money from my Canadian bank account into each of them before I leave home. But what if I overestimate what I expect to spend? After my trip, can I transfer surplus foreign currency back into Canadian dollars? In my Wise account, or in my bank account? Thank you in advance for your help. (In 2023 I converted a lot of cash to Icelandic krona, only to find that nobody in Iceland wanted cash!) in 2024 I will be Wiser!!! 😅

[@Wise]

Hi there, Gerarda, it sounds like you have an amazing 2024 planned, already! Just like your physical card, the digital card lets you spend money around the world with low conversion fees, securely. You can pay with your Wise card in most places where debit cards are accepted: wi.se/whereyoucanuseyourcard and our card allows you to keep and spend multiple currencies. Simply use the card, and we’ll convert the amount automatically for you, from any currency you hold in your balances, for a low fee: wi.se/smartconversiontech So in this case, it would be wise to create balances for the available currencies, as this ensure you're using the appropriate balances when using your card. If you find that you have surplus foreign currency, you can certainly convert this back to CAD balance on your Wise account, once you return home. Here's a little more info on how to convert between balances: wi.se/moneyconversion You can also send this to your external bank account if you'd prefer. Here's some info on that: wi.se/sendfrombalance Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚

[@gerardacronin334]

@@Wise Thank you soooo much, this is awesome!

[@veerasekaran818]

Great Video! Very Helpful.. Thank you!

[@wyliehorn1568]

Thank you Missy. This is very helpful. I think it would be helpful if the Eco card was cheaper than the plastic one. It would assist take up.

[@Wise]

Hey there! At the moment the cards cost the same, but we think that could be a great idea. We're constantly gathering ideas for improvement, and you can add your idea and see the projects that we're already working on our roadmap here: wi.se/missionroadmapideas Let us know if you have any questions. We're here to help.

[@wyliehorn1568]

@@Wise Thanks for responding so positively to my suggestion. FYI, I was offered a standard plastic card for £2.50 and a non-plastic 'Eco' card for £4.50 in the Wise iOS app earlier today. Is there somewhere else I can get the latter for £2.50 if 'the cards cost the same'?

[@wyliehorn1568]

Also, I don't see where I can add this idea on the page you linked to. Can you send me a direct link to it please?

[@paulkellahan6807]

I’ve been using my WISE card for quite sometime and I love it… but have a question. When I travel overseas, I’ve already converted my at home funds into the currency of my destination. When I use my WISE card in restaurants and grocery stores to either ‘tap and go’ or by inserting the card and using my PIN, which method is best to ensure the least amount of fees? Or… is this situation dependent on the stores fee policy? When WISE says.. ‘spend like a local’ which use of the WISE card in general spending like food and In store shopping ensures the least amount of fees charged by the store?

[@Wise]

Hi there! 😊 Thanks for the love! To answer your question, each merchant can have their own fees, which Wise doesn’t control, so you're completely correct about this. However, converting money beforehand into your destination's currency often ensures fewer fees, especially when the mid-market rate is favorable. We also have a smart conversion system that automatically converts your money at the real exchange rate, so you’re always getting the best deal, even if you don't pre-convert. You can learn more about this here: wi.se/moneyconversion Hope that helps, and happy spending like a local. If you have any questions, feel free to reach out via our social private messages (Facebook, X, Instagram) or directly here: wi.se/contactus

[@carlospagaza]

So if I’m travelling to an other country and I open a local balance I can start spending as a local or I need to set up in the app to spend in the local currency if I have multiple currencies? Or with location will be automatically charged in the local currency if I have this balance available? Thank you!

[@Wise]

Carlos, you can always spend like a local using Wise - You don't necessarily need to open a balance in the local currency for that, but if you do, we'll charge the amount from there. If you don't open a balance, we'll convert the amount from the balance with the best conversion fee. You can read more about this here: wi.se/smartconversiontech If you have any other questions, feel free to reach out to us in our other social media channels (KZbin, Instagram, or Twitter). We'll be happy to help you over there 😊

[@keithtaylor4425]

I have a Wise Card issued in the US (love it!!). I have read everything available about Wise Digital Cards (and understand how they work). As best I can determine from the Wise website, they are not available in the US. Does Wise plan on making them available in the US?? Thanks…

[@Wise]

That's correct Keith, the Wise Digital card isn't available in the US just yet. We currently don't have a timeline for when this will be available, but we're always working to make more of our products available in more place. Keep an eye on our social media channels for the latest updates 👍

[@garys2187]

@@Wise I am also in the US. I also love Wise!! I also can't wait to get a digital card.

[@Wise]

Hey, Gary. It's heartwarming to hear that! We cherish our wonderful customers like you. We hope to make the digital card available as soon as possible 🙂

[@keithtaylor4425]

@@Wise Thanks!! I’ve flown over 2 Million miles and traveled to many countries. I remember well how currency exchange used to work, especially before the Euro was introduced. The ability to hold multiple currencies in a Wise Account and get fair/good exchange rates is AWESOME. Right now, IMHO, the main “missing feature” is Digital Cards, for US Accounts.

[@Wise]

We definitely hear you on that one, Keith! We're always looking to expand our services to as many regions as possible, so keep an eye out on our website and social media, as we'll be sure to let everyone know when this becomes available 😊

[@horizonara]

i would like to know how i can set my wise card to deduct payments from a specific currency balance, for example, eur or sgd, when i have multiple balances available, could u please guide me

[@Wise]

Hey Jason 👋 Currently, it's not possible to set a default currency for conversion. Our smart conversion feature automatically chooses the currency with the lowest conversion fee for the transaction: wi.se/smartconversiontech If all currencies have the same fee, it will select the one with the best exchange rate at the time. If you wish to prevent a currency from being used, you can place the funds in a Jar. Money in Jars won't be used by the Wise card: wi.se/wisejars Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/help- we're there to help 💚

[@wbev_thai1666]

I have a wise card but have never used it in about 4 years , am i paying a annual fee still for it ???

[@Wise]

Hello there. No, we don't charge any fees for the card except for the ordering part. Feel free to reach out via our social media private messages (X, Facebook or Instagram) if you have any more questions.

[@tombonehill1576]

If I have put foreign exchange into my account for eg Japanese Yen when I am in Japan will the card automatically use this currency from the amount held in the Japanese yen account or do I need to select the currency ?

[@Wise]

Hi, Tom. To answer your question, Wise has this technology that checks whether you have the currency you need to avoid fees. So for example, if you have a JPY currency on your account, and you're using your Wise card in Japan, then our system will automatically deduct it from your JPY balance, no need to manually select the currency. In addition, even if you don’t have it in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. We've covered this here: wi.se/smartconversiontech But if travelling abroad, it's indeed recommended converting to the currencies you need within Wise before spending. We hope this helps, and let us know if you have clarifications 😊

[@lyndaclements6655]

If we are travelling as a couple and sharing the costs what is the best way to set up a Wise card/s so we are using the same money.

[@Wise]

Hey, Lynda. At the moment, we don't yet support card/account sharing. So, it won't be possible to have two Wise cards under different names, linked to one balance. It's also not possible to share your card with your partner. As a workaround, both you and your partner can create your own Wise account and order your own card. Here's how: wi.se/getthedebitcard Afterwards, you can always send money to each other's Wise account. Learn more at: wi.se/sendmoneywisetowise 🙂

[@judychan9757]

I have different currency balance on my WISE card. How can I choose which one to pay from my digital card?

[@Wise]

Hey judy! Our card uses a Smart Conversion technology, how this works is that if you have multiple currencies in your account, the card will take the same currency of the transaction, for example if you have USD and EUR, and you're paying for something in a place that takes EUR, that's the balance where it'll take the money from. If you don't have the currency in your account, it automatically converts the balance for you that has the lowest conversion fee. In case the currencies that you hold in your account have the same conversion fees, we'll use the one with the best exchange rate, so you get the most for your money. Learn more about this here: wi.se/smartconversiontech If you have any questions, feel free to reach out with a DM to any of our social media channels Facebook, Instagram or Twitter (X), we'll be happy to help.

[@zel_prentz]

Im a first timer with wise. I dont have card yet as i will start travelling 2026, at the moment im just saving money to my wise account until i start travelling, but my concern is do i need to activate my card when i get it? How can i activate it as im planning to use it when i get to the country of destination. I saw some review that it wouldnt work in other country unless you use it in your country before travelling.

[@Wise]

Hey there. It gladdens us to see that you've joined our platform, and that you'll be travelling using the debit card! With that said, we can see where it is you're coming from, and that his may indeed seem concerning. So please take note that for the majority of our customers, that there are no separate steps that need to be taken, in order to activate the card, and that by simply making your first payment using Chip and PIN will do the trick. However, depending on the customer's region there are some important things to keep in mind when activating your card. So to learn more about this, and activating the debit card overall, please have a look at our page here: wi.se/activate Furthermore, you'd be able to activate the card in a different country as well, meaning that it's not a requirement to activate the card in your own country. Do keep in mind however that our debit card isn't usable in all countries and places around the world just yet, and you can learn more about this on our other page here: wi.se/whereyoucanuseyourcard We hope this explains matters to a degree, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions, as we'd be more than glad to provide you with further assistance.

[@zel_prentz]

@@Wise thank you 😊 for the information 🙏

[@BillMedder]

Have a wise card never been able to activate it. It keeps asking for a six PIN number beneath the card . And there are more than six. Regards. Ngaire medder

[@Wise]

Hey, Bill. There should be a physical sticker on the card that shows a 6 digit PIN. If you don't see that, please reach out at wi.se/contactus, or send us a private message on Twitter, Facebook or Instagram. Our agents will help you out there.

[@gerard_anderson]

If I have funds in GBP, Euro & AUD. Then when in London will money come out of GBP balance?

[@Wise]

Hi, Gerard 👋 When you spend money in a currency you already have in your balances, we'll deduct the amount from there, for free. For your information, if you don't have the currency in your account, we'll automatically convert the amount for you. And money will be taken from whichever available balance has the cheapest conversion. You can see more details here: wi.se/gettingstartwiththecard We hope that helps, but if you need more assistance, feel free to reach out to us via PM/DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

[@gerard_anderson]

@@Wise thanks, when using card do I use credit or debit on atm?

[@Wise]

You'll want to choose the debit option at an ATM, Gerard 😊 Let us know if you have other questions. We're here for you!

[@gerard_anderson]

@@Wise thanks

[@neolaygeat5598]

@@Wise so i dont need do any setting, it will automatic use the available destination currency when i spend at destination if i have balances in destination currency ?

[@MrNeilmalkin]

How about making a withdrawal from a local bank at the teller window with the wise card loaded with local currency and a passport? I'm thinking Thailand specifically.

[@Wise]

Hi Neil! You won't be able to withdraw from a local bank or a teller window using your Wise card. However, you can withdraw cash from almost any ATM that accepts international cards, including those in Thailand. Here's where you can find an ATM close to you: www.visa.com/atmlocator/ If you need any help with that, you can contact us via DM on Instagram, Facebook, or Twitter, and we'll be right there for you 🙂

[@jacquelineharris6580]

I do not have a physical card only digital card, I feel there is not enough info or step by step instructions on how to make a purchase for the layman

[@Wise]

If you don't have a physical card, the two different numbers you see, might be from the digital cards you might have. You can have more general info on that here: wi.se/debitcardfaq In order to make any purchases, you just need to have money on your balances. In case there are any further doubts, please send us a private message on Facebook, Instagram or X/Twitter, as we'll be able to help you further from there 💚

[@tombonehill1576]

Do I need a digital card on my phone when the physical card is also on my phone or can I just use the physical card by adding to Apple Pay on my iPhone wallet and Apple Watch ?

[@Wise]

Hey, Tom 👋 You only need one card to link it to your Apple Pay and Apple Watch. So if you've already added your physical card to Apple Pay, you won't need the digital card there as well. Check out this page to find out more about adding your card to Apple Pay and any common issues: wi.se/addingcardtoapplepay

[@jade17l]

Such a great video just a question when withdrawing out money from atm 🏧 are we selecting savings or credit . What would it be classed as

[@Wise]

Hi there! We're happy you liked the video! When it comes to ATMs, they usually ask if it's debit or credit. For Brazil. if the card was issued before the 3rd of May 2022 you should choose credit. If the card was issued after that date, you can choose either credit or debit. For Singapore, Australia and New Zealand, if debit isn’t an option in the ATM, you'll need to choose credit. For all other cards, you can choose debit. Feel free to contact us at wi.se/contactus, or send us a DM on X, Instagram or Facebook if you have any further questions. We'll be happy to help.

[@sunkun983]

Honest question, If I add the physical card to my google wallet, will it display like the digital card as advertised on the website or as the simple green card?

[@Wise]

Hey there! If you add the physical card to a digital wallet, it should display as the green card you know and love. We have a guide on adding the card to your Google Pay here: wi.se/linkingcardtogooglepay and if you have any other questions, please feel free to DM any of our social media pages. We're here to help.

[@moiraforbes3773]

I live in New Zealand and have just sent for a Wise card. I plan to visit the UK (London) next year. Is it more cost effective to use the NZ$ amount for spending or load GBP before I go?

[@Wise]

Hey, there! If you're planning to go to the UK, you can convert your AUD to GBP to spend there. In case you don't wish to do that, the Wise card has the Smart Conversion technology that will automatically convert the balance for you that has the lowest conversion fee. You can check more info here: wi.se/smartconversiontech It'll all depends on the exchange rate of the day, so we won't be able to advise you on what's better in that case. However, you can always send us as message on Facebook, Twitter or Instagram if you need anything else 🙂

[@mohammedosman88]

If Wise will convert my home currency to any destination currency when buying items or withdrawing cash abroad, what is the point of opening foreign currency balances?

[@Wise]

Aside from using our smart conversion technology to automatically convert the balance for you that has the lowest conversion fee for your Wise card purchases, you can also get banking details to receive money directly into your balances in more than 9 currencies, depending on your region: wi.se/getbankdetails You can hold money in 40+ currencies, and convert between them at the real exchange rate whenever you need. We have a really good overview on how the Wise account works here: wi.se/borderlessfaq.

[@ugimomogun]

Same question..thanks wise. So i just add money into my wise card and spending it like normal card debit.

[@wt849]

Please advise step by step how to use Wise Digital Card to withdraw foreign currency at overseas ATM.

[@Wise]

Hey there. We're excited to see you're ready to get started with our digital debit card. But with that said, please take note that it's not always possible to withdraw funds from an ATM without a physical card. Be that as it may, there has been a steady increase in the amount of cardless ATMs in countries such as the United States, United Kingdom, Australia, Canada, and Singapore. To read more about cardless ATMs, and where you may find them, please have a look at our blog here: wi.se/blog-cardless-atm And when it comes to actually using a contactless ATM abroad, please use the following steps: 1. Make sure you have a balance in the relevant country's currency topped up in your account with us, in order to pay (possibly high) conversion fees: wi.se/addmoneytoyourbalances 2. Activate your digital card, and link it to a mobile wallet like Apple Pay: wi.se/linkingcardtoapplepay - or Google Pay: wi.se/linkingcardtogooglepay 3. Use the QR code that the contactless ATM will provide via its screen, and scan this with your mobile device, and follow the prompts. 4. If needed, download the relevant bank's app before using the contactless ATM, in order to request the withdrawal. Furthermore, it may also be worthwhile having a look at our page here: wi.se/applepayatm - as it contains some useful info when it comes to withdrawing funds using Apple Pay. We hope this explains things to some extent, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions or concerns. We'd naturally be happy to provide you with further assistance.

[@KosmoNavigator]

Hello Wise Team, I would like to know whether Wise, like banks, passes on account data and account details of Wise customers to other countries (for example Thailand) for tax audit reasons (data comparison). Thank you

[@Wise]

Hey, Michael 👋 We store your information securely, as it needs to be recorded in compliance with our regulators. This data is not passed on to third parties unless it is vital to your use of Wise (for example passing on information to our partner bank in order to complete a transfer), as required by law, or consented to as outlined in our privacy policy. Also, please note that we can’t give you advice on your personal tax situation, and if you have any questions about it, please speak to a qualified professional. Although, if you're looking for general information on how tax work with your Wise account, please check the help page here: wi.se/borderlessandtax

[@justicetrucking8444]

I love the wise card but I have a question can you use the wise Visa card and the wise master card.

[@Wise]

Hey there, thanks for reaching out. Yes, you can use both the Wise Visa card and Wise Mastercard almost anywhere in the world. Check out some exceptions here: wi.se/whereyoucanuseyourcard If you have other questions about this, feel free to send us a DM on Facebook, Instagram, or X. We'll be happy to discuss it further with you 😊

[@Quwoosh]

hi, do I have to call wise notifying them about traveling abroad to avoid transaction problems, like with regular banks? or no? and when should I notify wise , if for anything when I go travel in general? thanks

[@Wise]

Hi there. You don't have to call us when you go travelling abroad. If you own a Wise card, you can take a look at where you can use them: wi.se/whereyoucanuseyourcard 🙂

[@3939889ISME]

So when you going overseas and want to use the wise card to pay instore, do you select CREDIT CARD to pay? Or what do I select? As I just used it, but been rejected when I selected credit card😢

[@Wise]

Hey, there 👋 You can select debit card to make payment with your card. However, if this isn't an option, then usually credit card would work. Please take a look at some common issues and solutions when paying with card: wi.se/declinedtransaction If it doesn't work, please share the error screenshot along with your membership number on one of our private platforms, such as Facebook, Twitter or Instagram. Alternatively, you can also email us via wi.se/contactus We'll take a closer look.

[@pilotmyway]

Can you add digital wise card to Samsung Pay? Thanks

[@Wise]

Hey, Rodney. You can use your card with Samsung Pay in the US, and if you have a Mastercard issued from the US or Japan, you can use it in the UK. We explain more at wi.se/linkingcardtosamsungpay

[@tinaheath991]

Question! If I have a digital wise card, can I order one or two physical cards (for husband and son) which are attached to the same account?

[@Wise]

Hey, Tina 👋 You can only have one physical card at any time. Due to privacy and security reasons, if you order a Wise card - Both physical or digital, it can only be used by you. If your husband or son wants to get a card, they'll need to create their own Wise account. But note that the card will be linked to their respective balances only.

[@prutai7274]

Hi, I am from Malaysia and will be travelling to Korea soon. I have wise card with me and also have my local currency account and also, KRW account. When I want to purchase things in Korea, how it works to charge from my local currency or KRW? Any special setting required or it will auto deduct from KRW account? To withdraw the money from Korea atm, preferably from my local currency or KRW currency?

[@Wise]

Hey there, thanks for reaching out. Great questions! As for your first one, when you swipe your card in Korea, and the merchant charges you in KRW, the money will be automatically taken from your KRW balance. If you don't have KRW in your account at the time, though, our Smart Conversion Tech will automatically convert the currency with the best rate at the time for you. More here: wi.se/smartconversiontech As for withdrawing money from the ATM, the best thing to do is to withdraw KRW if you're at an ATM in Korea, as this will keep you from being charged any extra conversion fees from the ATM itself. It's also best to choose to be charged in KRW if a merchant asks you while you're there, if you'd like to pay using your KRW balance 😊 We hope this helps, but if you have other questions, please feel free to reach us via DM on Facebook, Instagram, or X. We're happy to answer any other questions that come up.

[@LukeCTFD]

Great video, really clear and helpful 🔥

[@Wise]

Why, thank you! We have an amazing team behind our content that would be happy to hear this 💚

[@musicentertainer7991]

How do I put money inside wise? I’m new to this

[@Wise]

Hey, there! If you wish to add money into your Wise account, you'll need to be living in a region where we offer balances. Check the list here: wi.se/balanceavailability In case you're in a region where we offer this feature, you'll be able to open balances and add money. Learn more info on this link: wi.se/addmoneytoyourbalances Feel free to send us a private message on Facebook, Twitter (X) or Instagram in case you need further assistance, and we'll be happy to help 🙂

[@thaaaatplace]

For a family that is traveling, can the digital card be shared with one account?

[@Wise]

Hey there, Leigh. No, each Wise card is completely personal and individual. Other family members would need to sign up for a Wise account of their own, and request the card. More about this, here: wi.se/debitcardfaq They can sign up, here: wi.se/wisepage Everything you need to know about our digital card: wi.se/wisedigitalcard

[@JusticeTrucking-5364]

Can you still use the wise Mastercard if you have the wise visa.

[@Wise]

Hi, Justice 👋 We issue either the Mastercard or Visa card depending on where you're located in. So, if you've already gotten our Visa card, you won't be able to get another Mastercard. Rather, you can one physical card, and up to 3 digital cards with us issued by only one of the networks above. Learn more about our physical cards here: wi.se/getting_started, and our digital cards here: wi.se/wisedigitalcard.

[@kvncrw]

Is there also a mid-market exchange charge and fee change for conversion back to local currency? Is keeping a local account less expensive than incurring those fees only on international transactions?

[@Wise]

Hey, Kevin. We'll only charge you with the conversion fee for converting your money. Take a look at our calculator here to check the fee: wi.se/conversioncalculator Not sure if we understood your second question, but basically if you have a balance account with us, you can keep over 40 currencies, all in one place without any fee. You can send, convert, and even receive in some currencies! You can read more about this account here: wi.se/wiseaccountfaq If it doesn't answer your question, or if you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

[@kvncrw]

@@Wise So, the answer is 'yes' for every time money is converted, so from CAD to EURs= one conversion, then EURs back to CAD= two conversions?

[@Wise]

That's right, we charge a conversion fee for each time you convert money between balances in your Wise account. Note that there are limits to how many times you can convert money between balances each day. We explain more here 👉 wi.se/moneyconversion

[@kvncrw]

@@Wise Thanks again...I appreciate your quick reply.

[@Wise]

Anytime, Kevin. Feel free to drop us a message on Facebook/Instagram/Twitter if you need more help. We're here for you.

[@neilsonabad7303]

Hello, I still haven’t received my card (it’s past the delivery timeframe) and I would be needing it as soon as possible

[@Wise]

Hey, Neilson! We can only estimate how long it will take for your card to be delivered, because we don't offer tracking numbers. We try to be as accurate as possible, but sometimes it can take longer than anticipated. If your card hasn't arrived, you can try these things: 👉 Double-check that the delivery address is correct 👉 Wait a few more days 👉 Order a new card - read more about it here: wi.se/mywisecardhasntarrived 👉 Depending on where you live, you can place your new order with expedited delivery: wi.se/dhl If you have more questions, feel free to reach out to our DMs via Instagram, X, or Facebook. We'll be more than happy to assist you over there.

[@lizcroak2899]

Hi Good video. I have used Wise for several years mainly setting up to to transfer to my bank or use it when on holiday I am in UK. Q/ I am looking to order something from a travel agent in USA. Can I use the card like a credit card? i.e Contact the seller and give them my card details? or do I need their bank details? I would prefer to talk to them and then pay by card at the same time..

[@Wise]

Hey, Liz. Our Wise card isn't a credit card, it's more similar to a debit card. With it, you can easily spend what you have in your balances held within your account at stores, restaurants, and much more. See more here:wi.se/debitcardfaq Please avoid sharing your card details with anyone as this could compromise the security of your account. As an alternative, you could get their bank details instead and send money from your balances instead: wi.se/sendfrombalance Send us a PM on Facebook, Instagram, or X, if you need further help - we'll be happy to assist 😉

[@nabimc9885]

Can you have 2 cards (like a joint account) - one for me and one for my spouse?

[@Wise]

Hi, there. If you have a personal account that's based in the EEA, Switzerland and the UK region, it's possible to order an Eco card as a second card: wi.se/wiseeco However, due to the way that we operate, cards (or accounts) can't be shared/joint. You can have your spouse create an account with us, and get a card instead. We don't encourage letting another person or third party use it as part of our customer agreement (under section 21): wi.se/customeragreement - what everyone needs to accept when they sign up to use our services. We hope this clarifies. If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

[@alexgeorgiades2310]

So easy to follow!

[@Wise]

Glad that you think so, Alex. If you have any questions, contact us here: wi.se/contactus or through our social media accounts via DM (IG, FB, TW)

[@MS-nr7ks]

Hello to all. I'm going to Florida US and I'll use my US$ balance on my Wise card. I go shopping and I pay by Wise card in the store. Can I ask the cashier for cash back toward my Wise US$ balance? Is this going to count as the regular spending transaction or goes toward my monthly ATM cash withdrawal limit? Thanks

[@Wise]

Hey there! We're not sure whether we understood your question correctly, could you please elaborate on this a little more? If the shop you're spending in offers a cashback to your card for a purchase, it would most likely be considered as a regular transaction, however, we'd like to understand your query more to make sure we advise you better. Due to this platform specifics, we're unable to DM you on KZbin, but you're more than welcome to contact us over other channels like Instagram, Facebook or X/Twitter. We'll be happy to help you over there 💚

[@JASEK4]

If I am traveling to Singapore, do I have to transfer funds to the SGD balance before withdrawing money in the ATM's? Or will it let me withdraw as long as I have my balance is USD? Thanks for the clarification.

[@Wise]

Hi, Jason! If you're looking to take your Wise Card abroad, you can convert your balances to any currencies you might need to use: wi.se/moneyconversion - by converting manually, you can choose to do so when the conversion rate is better for you. However, if you don't have the local currency in your account, our Smart Conversion tool will automatically convert the balance for you that has the lowest conversion fee. Learn more here: wi.se/smart-conversion So, if you don't have SGD in your balances when you try to withdraw, you'll still be able to do so - we'll convert it from USD for you!

[@Brad0133]

Can you use the debit card from the country you are in, to purchase online in another country in their local currency? E.g., can you be in the UK, and make a purchase (from the UK) on an Australian website with your Wise card in AUD (i.e., to avoid using an English card and being charged FX/other bank charges for spending online in AUD). Thanks.

[@Wise]

Hey there. We're happy to see you're ready to get started with our debit card in order to make online purchases. And yes, you'll be able to use the debit card in order to make purchases on foreign websites using the relevant currency in order to avoid (possibly high) conversion fees. For more info on how to use your debit card in order to shop online, please have a look at our page here: wi.se/shoppingonline Also note that even if you don't have the relevant currency topped up in a balance in your account with us, that our smart conversion technology would still be applied automatically, in order to keep the conversion fee as low as possible: wi.se/smartconversiontech And to see which currencies you'll be able to hold in your account with us in the first place, please check out our page here: wi.se/balancecurrencies Having said that, please note that some websites will only be able to accept cards that were issued locally. To learn more about this, and where you can use the debit card in general, please check out our other page here: wi.se/whereyoucanuseyourcard We hope this helps, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions for us. We'd be more than happy to help you, of course.

[@1life2liveADV]

Do I need to have money on the digital debit card or will it automatically deduct from my Wise account?

[@Wise]

Hey, there 👋 Your Wise cards, both digital and physical, are linked to your Wise account balance - this means to use them you'll need to have money in your Wise account. When spending with your digital card, If you don’t have the currency you need in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. If the currencies that you hold in your account have the same conversion fees, we'll use the one with the best exchange rate, so you get the most for your money. For more info, check here: wi.se/smartconversiontech Additionally, you can learn how to add money to your Wise account here: wi.se/addmoneytoyourbalances Should have any other questions, feel free to DM us on Instagram, Twitter (X), or Facebook. Alternatively, you can reach us via email/phone call here: wi.se/contactus

[@tadghg94]

Hello, if I have a wise account in the local currency, is there any transaction fee when using Apple Pay? Also, is it possible to put a second card on my partners phone connected to my account?

[@Wise]

Hi there! For some currencies, there's a 2% fee anytime you use your Wise card to transfer money to e-wallets or external accounts that can be converted to cash. We have more on that here: wi.se/fundingfee If you just meant adding your card to your e-wallet and paying from there, we only charge our normal card fee. For more info, check out: wi.se/debitcardfees At this time, it won't be possible to put a second card on your partner's phone. Only the account holder is allowed to make transactions from the account/with the card, as per our Terms of Service: wi.se/customeragreement Please feel free to DM any of our social media pages, or reach out here: wi.se/directcontactus and it'll be our pleasure to answer any more questions.

[@pervezkhurshid7231]

can i use Wise card to access the lounge at any Airport

[@Wise]

Hey, Pervez! While we don't have any direct promotional offers with airline services, if your card is a Visa Platinum one you can find more info here: wi.se/visaplatinumbenefits on potential additional benefits 👍 However, if the lounge requires a card payment to access, then the standard rules apply as with regular card payments: wi.se/whereyoucanuseyourcard

[@swedendive]

So if I have Euro in my home country… and travel to Thailand… I need to change to Thai Bath in the app?

[@Wise]

Hey, there, it's really simple! 🙂 To pay with your card, you only need to add money in your Wise account. If you spend money in a currency you already have in your balances, we won't charge you any fees. If you don’t have the currency in your account, we’ll convert the amount for you, taking it from whichever available balance has the cheapest conversion fee. Please check all details here: wi.se/gettingstartwiththecard If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram. We'll be happy to help.

[@davidhersh7263]

I ordered a wise card and will be visiting thailand in December. Unfortunately my wise card will not be here on time. Is it possible to use the digital card in band machines to withdraw cash?

[@Wise]

Hi David. Depending on where your card was issues, you should be able to withdraw cash with your digital card if you use your mobile wallet at an ATM that supports contactless. More info how here: wi.se/blog-cardless-atm Feel free to contact us here: wi.se/directcontactus or DM us on Instagram, Facebook, or X if you need further assistance.

[@wbev_thai1666]

In Thailand my Thailand bank uses cardless atms so you might be lucky and do it that way

[@nickmondo222]

i have added my physical card and my digital card to Google Pay, but you dont explain how we actually use these cards. I have no idea how to use them. Please advise. How do I pay for something< how do i actually do it? I want to pay contactless if possible

[@Wise]

Hey Nick! So, from Wise side, you'd need to add money to your balance, and it's ready to be spent with your Wise card. And now if you've added the card into your Google Pay, then at a payment terminal that supports contactless payments you can just tap your phone on the contactless symbol and pay for the goods. But before paying, you might need to enter your PIN or use your fingerprint (or similar) it depends on your phone. You can search for "How to pay with Google Pay" and Google itself will give you their guide for it. If you got any questions, feel free to send us a PM on Facebook, Instagram or X/Twitter. Or contact us via phone/email: wi.se/contactus

[@DJ-hf3qq]

The only thing is that a virtual card cannot be used at an ATM it seems. I guess you could go into the bank with it. But thats a disadvantage. The rest is perfect!

[@Wise]

Hi there, DJ. You can still use the digital card in an cardless ATM. We explain more about this, here: wi.se/blog-cardless-atm 💚 More about the digital card, here: wi.se/wisedigitalcard If you need more help, you can contact us, here: wi.se/help

[@cjg1973]

Hi there, are both the physical and digital card linked together. I’m planning on depositing some money into the wise card from my local account and wanted to make sure that both physical and digital is able to access the money. If they are not linked how would I know Which account to deposit into since I only have one bsb and account number. Hope this makes sense.

[@Wise]

Hey, Carol. Both physical and digital card are linked together with your Wise balance account. So as long as you have money in your account, you'd be able to use both your physical and digital card to spend money 🙂 If you're holding the local currency of where you're traveling, our system will use that currency to make payment. But if you don't have the local currency, our system will automatically convert the available balance that has the lowest conversion fee to make payment. Check out this page for more info: wi.se/smartconversiontech

[@louisemorresey7867]

Thank you for your video which I have just watched. I'm in Australia travelling to New Zealand, I have the physical and digital card. I want to hire a rental car in NZ, can you please advise how I should pay for this, prior to Wise I used my bank credit card as security.

[@Wise]

Hi, and thanks for watching! 👋 You should be able to use our card to pay for the rental car - wi.se/whereyoucanuseyourcard, but this also depends on the company, so we also suggest you to double-check this with them. If something comes up, do let us know.

[@lukasvandijk6796]

Do you need a physical card to withdraw money from an atm in Brazil?

[@Wise]

Hey, Lukas. If you have your physical/digital card added into a supported mobile wallet and if the ATM supports contactless feature, you can withdraw money from an ATM. Please note that if your card is issued in Brazil, you can't withdraw non-BRL currencies in Brazil, but you can withdraw those in other countries. Here's more information on where you can use your Wise card: wi.se/whereyoucanuseyourcard And, you can check here for more information on how to use cardless ATMs: wi.se/cardless-atm Please feel free to contact us at wi.se/contactus or DM us on X, Instagram and Facebook if you have further questions, we'll be here to help.

[@sfaznpinoy]

I plan to use Wise for the first time when I go to Thailand and Philippines this October. Can you please clarify this part for me? So if I put a balance for either country...I can use the Wise debit card to pay for purchases. Does it know automatically to take it out of the currency in the country I'm currently in? For example, if I'm in Thailand and use the debit card...does it automatically take the funds out of Thai (as long as I have a balance in it)? Same thing with atm withdrawal...does it automatically know to take out of the currency of the country I'm in? Thanks!

[@Wise]

Hi Andy. As long as you've sufficient money in the currency you want to spend, your card will automatically deduct from the local currency. So if you're in Thailand, your card will deduct from your THB balance when you spend in stores. For ATM withdrawals, make sure to select the local currency if the ATM asks for it. Read more on our card fees here: wi.se/debitcardfees Just a reminder, remember to activate your card by following these steps: wi.se/activate Happy travelling! 😄

[@simondodd5751]

Is it possible to add a physical or digital Wise card to WeChat pay or Alipay so I can use it whilst in China ?

[@Wise]

Hi 👋 Yes, that's certainly possible. We explain how it works here: wi.se/addcard.

[@sitisifir1273]

Hi! I have ordered my physical card with top-up amount inside the card. Is it possible to use the amount for purchasing? In my account, there is a page showed I need to transfer MYR 101 for my account to work. Is it necessary?

[@Wise]

Hey Siti. If you're asking about account details, then that will need to be transferred for your details to work. This amount is just to verify your account and once you've been verified with account details, you can use the amount how you'd like. You can find more information on this here: wi.se/getbankdetails If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram.

[@lou4314]

Hi, question: I am from Australia traveling to Japan. Is the aud350 limit converted to yen? So I can only withdraw the same equivalent yen for free? For the 3rd withdrawal- is the 1.75% fee charge just for above aud350 or for whatever amount of cash I’m withdrawing? Eg if I’m withdrawing aud 500, I’ll get charged 8.50? If I use the card to tap for any purchases and selecting local currency - are there other fees involved?

[@Wise]

Great questions, Lou. To start, let’s make sure you have the local currency in your Wise balance. If you plan to travel to Japan, it's best to convert your AUD to JPY (Yen) beforehand to avoid the smart conversion from happening at the time of your withdrawal. This'll help avoid a conversion fee at the time of purchase. You get 2 free withdrawals per calendar month, regardless of the amounts. For the third withdrawal and onward, it will have a fixed fee, and if any withdrawal goes over your monthly free limit, there will be a variable fee. All the details you need can be found here: wi.se/withdrawalfees There are no extra fees when shopping with your Wise Card. If you don’t have JPY at the time of purchase, then the card will automatically convert the money for you from any of your open balances with the lowest exchange rate. Learn more: wi.se/smartconversiontech

[@jackiel288]

I plan to take my 17 year old grandson on a European vacation. Can I get a second card and load it for him to use?

[@Wise]

Hey, Jackie! We're afraid it wouldn't be possible, as we don't offer our services for the individuals below 18 years old. Also, please note that your own Wise card is only for personal use, which means that only you can use it. You can read about it in our Customer Agreement, section 19. Card Transactions: wi.se/customeragreement Feel free to reach out to our other social media channels like Instagram, X, Facebook, if you need more assistance. We'll be happy to help you there 💚

[@brianco8228]

Hi Wise, great video!. I'm planning to travel to 3 different countries and convert money to local currency. If I do need to withdraw cash, do the card automatically withdraw from my local currency account I've pre loaded with? or how does it work with multiple pre loaded country currency. thanks

[@Wise]

Hey there, great question! When you use your Wise card to withdraw money, you'll want to do so in the local currency. If at the time of withdrawing, you don't have any local currency in your account, our smart conversion technology will go ahead and take money from the balance with the best conversion rate at the time. Check out more about that here: wi.se/smartconversiontech We hope this helps, but let us know if you have questions about anything else. We're here for you!

[@faridahwahab7726]

To apply how much fees or charges does it incur

[@Wise]

Hi there 👋 To set up a personal account with us, it's free! More information on fees here: wi.se/feesforbalances Hope this helps!

[@fpplim]

Can I use the wise card as a credit card to hold for hotel reservations?

[@Wise]

Hi, Poh. The Wise card is a debit card. If the hotel accepts cards as a payment method, then you should be able to use it to book a hotel room. If you ever run into trouble using the card to purchase an item, feel free to reach out to us on Twitter, Instagram, or Facebook. We'd be more than happy to help 🙂

[@fpplim]

@@Wise thx for the prompt response

[@Wise]

You're very welcome! If you need anything else, please let us know. We're here for you.

[@sonnyday6830]

do you press Credit or Savings when using your pin

[@Wise]

Great question! Since the Wise card functions as a debit card, you'll typically want to use the "Debit" option when spending, or in your case, "Savings". In most cases, either should work, but it's best to start with this option 👍

[@jayliao7480]

Love this video!!!

[@Wise]

We're glad you like it, Jay 🤩

[@kengallagher1055]

What is the cheapest way to add to my balance from a Canadian bank account?

[@Wise]

Hey, Ken. Here's all the info you need about adding money 👉 wi.se/addmoneytoyourbalances Generally, adding money using Interac e-transfer is the cheapest option for CAD. Have a look at our price calculator for all the payment options we support along with the associated fees 👉 wi.se/ourfees

[@rickvine6199]

I'm trying to add the digital card to my google wallet, the video says tap the wise card to add BUT IT DOESN'T WORK!

[@Wise]

Hey, Rick. Could you try reinstalling the app and restarting your device? Sometimes that does the trick. But if it's still not working, please send us a private message on Facebook, Twitter or Instagram if possible. Alternatively, you can give us a ring at wi.se/contactus

[@nickwynjones]

Great video. Just to confirm. I live in the UK. Im going on holiday to Turkey , so its best for me to open a Balance on Turkish Lira & then on the website transfer an amount from my GBP acc into the Turkish Lira acc & then I can use my wise card in Turkey for the minimum charges? If I understood any of that incorrectly then please reply with best way if you were in my shoes, thanks

[@Wise]

Hey, there! Thanks for getting in touch. It’s completely up to you, since you have two options: Just keep the money in the currency you have, and we’ll convert the money for you automatically using the real mid-market rate, which includes a small conversion fee. Or, you can convert a bigger sum to beforehand, if you see a desirable rate: wi.se/ratetracker, so you could pay like a local. Both options are convenient 🙂 You can always double-check our fees upfront from here: wi.se/ourfees, as well. We hope this helps, but if you have further questions, be sure to contact us in one of our social media channels, or via email/phone: wi.se/contactus

[@nickwynjones]

Awesome, thanks for your quick reply. I do have one more Q. As I mentioned I am in the UK so my personal banking is GBP. But I work for companies who pay me in USD. Some of the companies have offered to convert from USD to my GBP wise acc, but my guess is that would be more expensive if they do it ? so am I better off just getting the company to pay me the USD currency & then I can make the conversion from wise to my UK personal acc if need be? or does it not matter which method I use? new to this, apologies for silly questions... @@Wise

[@Wise]

Not silly at all, we're always happy to help! But this is another thing that is mainly your preference. If you have any concerns about any fees and rate that your employer is going to use to convert USD to GBP, it may be best to receive the payment in USD. You can then convert to GBP at your convenience, and at a preferred exchange rate.

[@nickwynjones]

Perfect, thankyou @@Wise

[@Wise]

Anytime 😇 Let us know if you think of anything else.

[@tristanpaenga7702]

How do I gain access to dragon pass airport lounges

[@Wise]

Hi there - thanks for reaching out. Depending on the region your Wise account is registered in and where you ordered your card from, there are a certain number of perks to having a Wise card. Visa Infinite cards are only available in in the EEA and the UK, and have the minor perks listed here: wi.se/visainfinitebenifits. For details on card benefits, select your relevant country in the Redemption countries dropdown. Likewise, Visa Platinum cards are only available in Singapore, Australia, Malaysia, Brazil and Canada, and they have some minor perks as well: wi.se/visaplatinumbenefits. You can use the steps above to view these. we hope this helps! Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're there to help 💚

[@TheMoonmoonmoon]

When you use the card abroad, will there be a choice of which currency balance you debit from?

[@Wise]

Hi, Frank. When using the card abroad, we'll always pull from the local currency. If you don't have the currency available, you can use our smart conversion tool, our technology will automatically convert from the currency with the lowest conversion fee. Learn more 👉 wi.se/smartconversiontech

[@TheMoonmoonmoon]

Great, thanks!

[@ruthgwyther5933]

If you loose / stolen your wise card and then use the digital one , how can you get cash out?

[@Wise]

Hi, Ruth! Most cash machines are accepting only the physical card. There are a few machines with technology to accept mobile wallet cards, but we can't track them. Due to it, we recommend to use the digital card for purchase, because it is well accepted like our physical card. If you want to travel and have a plan B in case you lose the physical card, withdraw with the card at first place and keep the cash just for emergency, then you can use the physical card and if something happens, you can freeze it in the app and keep using the digital one. Let us know if you need any other information 🙂

[@tokyoDpinks]

It would have been helpful to know that in some regions adding a card to Apple Pay is unavailable.

[@Wise]

Hey there. If you've checked the availability on your account, and you're unable to use the mobile wallet, this means at the moment it's not available for your region, but we’re always working on improving our services. If you have more questions, feel free to reach out to us on Instagram, X, or Facebook and PM us; we can take a closer look at your case and share more info about our services in your region.

[@mandar998]

Hi I have a question. Does wise only work when you are PHYSICALLY at the new place? For example you are traveling from usa to uk. While planning your trip for pre booking hotels, tickets, etc. can you pay for it with preloaded currency (pounds) while in US or will it charge usd with conversion fees? Thanks

[@Wise]

Hey, there! If you have the Wise debit card, and you have money on your balances, you can easily use it to pay for hotels or tickets as any other debit card. Check: wi.se/wise-card For your situation, in case you have money on your USD balance, you can convert to a GBP balance and use it to pay in the local currency and buy your tickets in advance. Learn more from this link: wi.se/moneyconversion Any further questions can be solved via PM on Facebook, Instagram or Twitter/X. You can also easily get in touch with us through here: wi.se/contactus We'll be happy to help you there in case anything remains unclear 🙂

[@mandar998]

Great. Thank you! I’ll give it a shot

[@Wise]

Deal! We're here for any questions!

[@erinmullen876]

Hello, I will be traveling in a few days and will be using my Wise card for the first time. I'm a bit confused about the daily limits that day they reset every 15hours. My chip-pin/digital wallet says $2000 in one go and then says daily limit $2000 to reset after 15hours, but then under a different tab it says the same thing about the one go but then has $7500 as the daily limit ? Which is correct? I plan on making a few luxury purchases and don't want to be embarrassed by my card declining, thanks!

[@Wise]

Hi Erin! Your spending limits will depend on your region and currency. Also, keep in mind that there are different types of limits, a monthly and a daily limit, as well as spending limits and how much you can withdraw at an ATM, which may all differ from each other. Learn more here: wi.se/wisedebitcardlimits If you'd like for our support team to look into this closely for you, please feel free to contact us here: wi.se/contactus Or DM us on X, Instagram, or Facebook. We'll be happy to help. Thanks.

[@loripaulus566]

Do you have service in the Czech Republic? Going to Prague later this year.

[@Wise]

Hey, Lori. If you want to know if you can use your Wise card when you're traveling to the Czech Republic, you can use it there 🙂 It should normally work in every place where debit cards are accepted. Depending on where your card was issued, there might be some countries where it won't work. So if you're planning to travel anywhere else, make sure to check this page: wi.se/whereyoucanuseyourcard We hope that helps, but feel free to reach out via PM/DM on our other social media channels (X, Facebook, Instagram) if you have any other questions.

[@sanchita2475]

Hi, Wise Digital card is amazing! I have one added to my google pay in GBP but how can I have another euro card added to my google wallet to use in Europe?

[@Wise]

Hey, Sanchita 👋 Thanks for your kind words. Actually, to spend in another currency, you don't need to have a different card. You can open an EUR balance, add money to it and use the same card. And that's how it works: when you spend money in a currency you already have in your balances, we’ll deduct the amount for free. If you don’t have the currency in your account, we’ll automatically convert the amount for you. We’ll take it from whichever available balance has the cheapest conversion fee. So there’s no need to worry about converting money before travelling. You can also check this page for more info: wi.se/gettingstartwiththecard We hope that helps, but please let us know if you have any other questions.

[@MichaelScofield-v7f]

Is business card available in USA at the moment?

[@Wise]

Hi 👋 It's not yet available, but we'll make sure to let everyone know once it's possible to order one again. Keep an eye here for that: wi.se/wisecardforbusiness. Let us know if anything else comes up.

[@MichaelScofield-v7f]

@Wise What is your suggestion for those who have sole LLC in US. What are ulternative options for Wise Business card?

[@Wise]

The physical card isn't available, but digital cards for US businesses are available for sole traders/sole proprietorships, with no shareholders/Ultimate Business Owners (UBOs), and for any business with only 1 shareholder, where the owner of the profile is the UBO. You can check this info on the link above. For any other questions, feel free to DM us on any other of our communication channels (Facebook, X, Twitter).

[@MichaelScofield-v7f]

@@Wise Could you please guide me I want to get my business card for sole member business.

[@Wise]

Hi again, Michael! We're sorry for any confusion with our last reply. We meant to say, typically we allow digital cards for these sorts of businesses based in the US. However, while we're still having to pause card issuance for US based businesses, these cards aren't available either. Our team is working hard to bring the feature back. If you've signed up for the waitlist, we will let you know over email when you can go ahead and order your card. If you have questions, please bear in mind, KZbin isn't one of our primary support channels. Feel free to reach us over Instagram, X, or Facebook private message for quicker assistance. Or, we can be reached here: wi.se/contactus

[@Realtalk276]

I‘m from Germany, paying €, do you recommend it for Thailand 🇹🇭?

[@Wise]

Hey, there. We definitely recommend it! Our card is available in Germany. You might need to pay a small order fee or add money to your account, and verify it to order one. We explain more here: wi.se/getthedebitcard You can add EUR to your account and spend in THB. With our card, you'll be able to spend in over 175 countries at the live mid-market exchange rate. There's also no monthly fees. Learn more about the supported currencies and conversion fees here: wi.se/card-fees 🙂

[@Realtalk276]

@@Wise thanks 🙏

[@poletatojempoledancer1162]

SUPER HELPFUL!

[@Wise]

We're glad to hear that! 😍

[@zeitgeist888]

Can I set up a virtual card and reoccurring payment with Wise? If so how?

[@Wise]

Hi there. It depends on where you're residing in, as we offer different services to customers based on their country of residence. Can you share where you're residing in? You can check if you're eligible for our digital card: wi.se/cardavailability and more info on whether you can get our balance feature: wi.se/balanceavailability Feel free to contact us here if you need more help: wi.se/contactus 🙂

[@zeitgeist888]

@@Wise US based.

[@Wise]

Thanks for clarifying that. In that case, note your Wise card is a debit card, and it should work in most places where debit cards are accepted. If you're referring to using it for subscriptions, It should work. You can find more info on about virtual card here: wi.se/wisedigitalcard. However, if you're referring to making regular payments, you also read more about our scheduling payment feature here: wi.se/schedule-transfers - since the Wise card is linked to your balances. Should have any questions on this, send us a DM on Instagram, Twitter (X), or Facebook. Alternatively, you can reach out to us via email/phone call here: wi.se/contactus.

[@StevenBerry-s8z]

Why can I only withdraw at an ATM in Australia and not use to shop in stores?

[@Wise]

Hi 👋 You should certainly be able to pay in the stores as well: wi.se/whereyoucanuseyourcard. If you see the declined payment in your activities page, then by clicking on it, you should see the reason why the card didn't work. You can also check if all payments are enabled from under your card settings. If anything still comes up, we'd gladly look into this. You can email/call us: wi.se/contactus, or DM us on X/Facebook/Instagram as well with your membership number.

[@traceyhuseinovic260]

I tried to use my card before we travel tomorrow.. for payment in a venue it wouldn’t work why?

[@Wise]

Hi Tracey, thanks for reaching out 👋 Was the payment made via Chip and PIN? You can also use your card at an ATM for cash withdrawal or do a balance enquiry, and subsequent payments should go through. However, if your card was issued in the US or Japan, check here: wi.se/activate If you still run into issues, please get in touch via: wi.se/contactus - and we'll be able to have a closer look.

[@traceyhuseinovic260]

I think it’s working now.. paid $5 at supermarket via Apple Pay card. In my wallet.

[@Wise]

Thanks for keeping us updated, Tracey. For future reference, here are common reasons why Wise cards payments get declined: wi.se/declinedtransaction Should you need help with future transactions, let us know 😊

[@abderrzakbahaloul5853]

Can I use it in France?

[@Wise]

Hey there. The Wise card will work in most places debit cards are accepted. So, you can use it in France 😁 But, keep in mind there are places where your Wise card won't work, and we share more info on that here: wi.se/where-wisecard-works We hope this helps! And, if you have any other questions, feel free to reach out to us via one of our private channels on Facebook, Instagram, or X (previously Twitter), and we'll get back to you there with more info. You're also welcome to email our team here: wi.se/contactus We're here to help.

[@musicentertainer7991]

How do I put money to the card?

[@Wise]

Hi there 👋 You can't directly add money to your Wise card. However, if you want to your Wise card for payments, you need to add money to your Wise balance. Add money by opening the Wise app, choosing the currency you'd like to add money to, and how much you'd like to add. Then, choose to pay using different payment methods like bank transfer or card. You can find more about it here: wi.se/addmoneytoyourbalances If anything remains unclear, feel free to reach out to us via Facebook, Instagram or X. Alternatively, you can email/call us using this link: wi.se/contactus

[@IanPrice-fd8tr]

If I use my card and I have no money in my wise account , will you draw directly from my linked bank account or would the transaction decline ?

[@Wise]

Great questions, Ian! Our digital card can be used for either a single transaction, or multiple! You can have up to 3 digital cards at once, all with different details, and replace them as you'd like. Just keep in mind - you can only get 3 new cards per day. You can find some info here 👉 wi.se/replacedeletedigitalcard Also, the Wise card, both physical and digital, will only work with the money you have in your balances. We won't draw from your local or linked bank accounts, so you'll want to add money first. More on that here 👉 wi.se/addmoneytoyourbalances

[@ItxFlux]

I Add £200 GBP On My Wise Account Then Order A Digital Card Then It Will Don't Ask For £20?

[@Wise]

Hey there, we're not sure if we understand what you mean here 🤔 If you've already ordered a physical card, getting a digital one should be free of charge. You can read more about card orders and fees here: wi.se/getthedebitcard and wi.se/digital_card If you have any issues with your order, let us know.

[@lmarcelletti]

Hello! In my account, I have an account with Dollars, Euro and Reais (account opened in Brazil). I am in United States. If I use my card, with take the dollars I already have in an account? Is the PIN number the one we use in the payments and gotten from the app of a specific card? Since I have the three currencies in my account, not sure from where the card will take the money from. I thank you for any advice and information!

[@Wise]

Hi, Lanfranco. We'll be glad to answer all your questions. Firstly, about the PIN, you mentioned that your account was opened in Brazil, we can confirm that it's definitely the one you use for payments, and is shown in your app from the 'Card' tab > Show PIN. Now, we understand your concern about having multiple currencies in your account, and how they're used for transactions. For context, Wise has this technology that checks whether you have the currency you need to avoid fees. So for example, if you have a USD currency on your account, and you're using your Wise card within the US, then our system will automatically deduct it from your USD balance. And even if you don’t have it in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. We've covered this here: wi.se/smartconversiontech If travelling abroad, we'd suggest converting to the currencies you need within Wise before spending. We have some tips outlined: wi.se/aux1za We hope this helps, and let us know if you have clarifications 😊

[@joyenergytarot1615]

Im also travelling in Asia this month ayam setting up currency in each bucket for the different countries. How does my card know which currency to use?

[@Wise]

Hey there! Our card uses a Smart Conversion technology, this means it will take the money out of the balance that has the same currency. If you don't have the currency in your account, it automatically converts the balance for you that has the lowest conversion fee 😎 If the currencies that you hold in your account have the same conversion fees, we'll use the one with the best exchange rate, so you get the most for your money. Learn more about this here: wi.se/smartconversiontech

[@Kikaidamashou]

@Wise when I use an ATM using wise what do I select? Checking or savings?

[@Wise]

Hey there! If you're checking your balances, please choose "Checking". For withdrawals, you can choose "Savings" 🙂 Let us know if you have any questions, we're always happy to help.

[@Not_A_Tourist]

@@Wise that's not accurate