How we calculate your charges

We hope this video helps you understand how we calculate your charges.
Here's a list of helpful pages on our website:
We follow guidance from our regulator Ofwat to set fair charges for you.
Learn more at thameswater.co...
Apply for a free water meter at www.thameswate...
If you’re on our assessed household charge (AHC) tariff you can find out more at www.thameswate...
If you’re struggling to pay, head to www.thameswate... to see how we can help you.
Manage your account online at www.thameswate...
Find out more about our charges at thameswater.co...