I’m extremely upset because I tried very hard to be able to get this dream job which I wanted more than anything else due to how much I love trains but I didn’t get accepted and now I’ve given up hope of getting any job in the future because of how terribly difficult it is 😢
@TonysCorp-g7s Жыл бұрын
By far the best video I have come across on youtube!
@how2become Жыл бұрын
I hope it helps! Do you have an interview coming up? :)
@major_grl91004 ай бұрын
Hello
@mahibmiah23445 ай бұрын
So happy I came across this video - smashed my interview and now awaiting onboarding!! Thank you so much
@ellachuks965 ай бұрын
Congratulations! Please could you share more tips on passing successfully? I have an interview soon. Thanksss
@mahibmiah23445 ай бұрын
@@ellachuks96 have a look through the company ethos and refer to it when answering questions. Stay calm and composed for the role play scenario and always stay level headed. Continue to show sympathetic and empathetic behaviour. Always remember the key is to keep customer happy as well as carry out your duties.
@babatunde74785 ай бұрын
@@mahibmiah2344congratulations on passing, may I ask what they questioned you on for for the scenario based interview, have one coming up
@daddytheketchum4 ай бұрын
@@mahibmiah2344 Dude during the written assessment and data interpretation test that you probably had in the assessment centre, you were able to answer all the questions in time? The exercises were not that hard but the problem the time was really short and I think messed up for that part. I mean what kind of computer brain you need to have in order to get this damn job, or maybe I'm really slow.
@SinemZaynab3 ай бұрын
I have an interview for TFL for a recruitment control officer position, could you help me before my interview
@zarqali85064 ай бұрын
Hi can i get a little guidance on how to actually do the assessment of TFL customer service job please
@renajhade5147 Жыл бұрын
is it possible to get tips /examples of how to answer a Change and Innovation competency interview question please? I have an interview on Friday for said company and I am super stuck on this competency
@how2become Жыл бұрын
Sure! I highly recommend you give this video a watch: kzbin.info/www/bejne/eWbOqn13Yrqnd68 You've got this!
@selesxavier95808 ай бұрын
Hi. I got the mail for the interview of e-scooter trial analyst of TFL. Can you pls tell me how many stages and what all stages the interview will be ? Also will there be any assessment? Thanks
@how2become7 ай бұрын
The interview process for an e-scooter trial analyst position at Transport for London (TfL) typically involves multiple stages, including an initial screening or interview, potentially a skills assessment (such as data analysis or problem-solving exercises), followed by more in-depth interviews with senior team members or stakeholders. There might also be a final stage involving presentations or additional assessments, concluding with reference checks and a job offer. Candidates should prepare by understanding the job requirements, reflecting on relevant experiences, and familiarising themselves with TfL's e-scooter trials and related policies.
@cu64098 ай бұрын
Hello please i have just been sent an assessment for Customer service assistant 2 for TFL. These assessments are Mindgage + Dilemmas and so i dont know what to expect once i click the link, obviously not confident enough so im here to ask if someone can please give me an idea of what to expect in these both recent assessments. I would appreciate it if i have an idea and also a loads of practise before jumping on it. Any advise would be appreciated Thanks alot
@how2become7 ай бұрын
The TfL Customer Service Assistant assessment involving Mindgage and Dilemmas focuses on cognitive abilities, personality traits, and decision-making in hypothetical work-related situations. Prepare by practicing cognitive tests online, reflecting on past customer service experiences, understanding TfL's values, and responding thoughtfully to each scenario. The aim is to assess your problem-solving skills, behavioral tendencies, and ethical judgment in line with TfL's customer service standards. Approach the assessment calmly, read questions carefully, and answer honestly to best demonstrate your suitability for the role. I hope this helps!
@savagenepal5684 ай бұрын
@@how2becomeplease,help me I had done assessment but the last one is very hard how to open door by 2 key ?
@frytq2 жыл бұрын
I just had a role play assessment. The customer while waiting for the friends try to smoke vape and he had feet on seats and in the end he bought wrong ticket. Update Just passed role play :)
@how2become2 жыл бұрын
Thanks for sharing! How do you feel you did? How did you respond to the scenario?
@frytq2 жыл бұрын
@@how2become Of course In friendly way I told him that is not allowed to smoke vape and way, the same with that feet on the seats. Wasn’t easy because the customer was very stubborn :) I have to wait 10 days for feedback to I will let you know the final results.I think I done okay but let’s see
@mdibrahimali39 Жыл бұрын
How hard is the online assessment which one they send in email online link
@frytq Жыл бұрын
@@mdibrahimali39 One is judgmental situations so what would you do, so yes is quite tricky. So common sense, how would you react. I reapply (havent passed interview) and I received completely different questions(5 scenarios) and answers "informative, slightly agree etc
@alexismorgan4610 Жыл бұрын
@@frytqhow long do they’re get back to you after you done the assessment??
@jujumagibk8568 Жыл бұрын
Anyone know anything about operations officer assessment centre interview for TfL? Thank you 🙏🏽
@how2become Жыл бұрын
Navigating a TfL Operations Officer assessment centre requires showcasing aptitude in operational management, problem-solving, and customer service. Focus on exhibiting a deep understanding of London's transport network, demonstrating leadership in crisis management scenarios, and articulating data-driven decisions. Demonstrate clear, effective communication, teamwork, and adherence to TfL’s values and customer service standards. When's your interview? :)
@tochiokereke32347 ай бұрын
Hey got an assessment for this role coming up can I ask if you got the job ?hope you did …any tips will be greatly appreciated
@jayybguraaa82284 ай бұрын
Anywhere I can get access for on site assessment?
@shittabeykemi5279 ай бұрын
I'm preparing for the role play stage, please I need all the help I can get here...
@how2become9 ай бұрын
For the role play stage in a TfL customer service role, it's crucial to exhibit excellent communication skills, empathy, and the ability to handle various customer scenarios with patience and understanding. Prepare by familiarising yourself with common customer issues in public transport, TfL policies, and problem-solving techniques, and practice staying calm and solution-oriented under potentially stressful role-play situations. I hope this helps! :) Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Joshua 🙏
@gabrielifeanyi56938 ай бұрын
How long did it take before you saw your result after the assessment centre
@motunrayojacob-dagunduro81388 ай бұрын
Hello, i am also preparing for the role play and interview. How did yours go? any tip you can share on how you passed?
@adeshinasamson8 ай бұрын
how can I contact you please? @shittabeykemi527
@motunrayojacob-dagunduro81387 ай бұрын
How was the interview?
@hali70666 ай бұрын
Does anyone know the sort of questions they ask on the scenario based interview! For CSA
@how2become6 ай бұрын
In a scenario-based interview for a CSA position, expect to tackle questions on managing challenging customers, prioritising tasks during peak hours, and resolving unexpected issues. These questions assess your problem-solving abilities and your approach to delivering excellent customer service under pressure. Be prepared to illustrate your communication skills and patience, demonstrating a clear, customer-focused resolution strategy. I hope this helps!
@savagenepal5684 ай бұрын
It’s hard to do online assessments please help me😢how to work on it?
@stephenokpekpe18373 ай бұрын
@@how2become
@DaveStar-j5f7 ай бұрын
Hi! I have in 10 days the first assesment in Ashfield, about written communication test and data interpretation test. Do you have some advices? Thank You!
@mahmud6447 ай бұрын
I have my assessment coming up in 3 days
@how2become7 ай бұрын
How did it go? :)
@mahmud6447 ай бұрын
@@how2become it was good now onto next stage of assessment
@boneyantony86177 ай бұрын
Hi any tips for the assessment in Ashfield?
@Jibi_vlogs7 ай бұрын
@@mahmud644what are they asking ?
@mrsali591210 ай бұрын
Hi, I did applied for customer service and done my online assessment but now I need to go in the main assessment centre for next part which is You will complete the following: • Work based written test* Staff Interactive role play exercise* • Scenario based interview and report writing* Can you please help me for this.
@how2become10 ай бұрын
For your TfL customer service assessment, prepare by understanding the role's key responsibilities. Practice writing clear, concise responses and anticipate common customer service scenarios for the role play exercise, focusing on effective communication and TfL's policies. For the scenario-based interview and report writing, use the STAR method for behavioral questions and practice summarizing information coherently. Research TfL's mission and values to align your responses with their standards. Stay calm and confident. Good luck!
@abdulwaseem900710 ай бұрын
I have completed my online assessment but I didn't got any update from them actually how many days we need to wait for an update ?
@affianlaetitia858710 ай бұрын
@@abdulwaseem9007 hi, i had the feedback the next day
@affianlaetitia858710 ай бұрын
Hello, did you finish the interview already? Can i have some tips please 🙏🏿
@barbiejoanne_jojo7 ай бұрын
Hey did you pass hows the process @abdulwaseem9007
@sterlingls71122 ай бұрын
Just been offered a job, they have changed the format of the questioning now
@Tanvir-wn9pe2 ай бұрын
What type of questions do they ask? Can you please help thanks
@sterlingls7112Ай бұрын
@@Tanvir-wn9pe so with the questions they’ll give you a scenario, mine was there’s an argument between two groups of people and then one of the guys decides to sit on the ground and start hurling abuse. They’ll ask you what would you do in that scenario. My response was to to 1-keep everyone safe without putting myself at harm 2- report to manager 3- record it in an incident book 4- calmly ask the person to stop what he’s doing to de escalate 5- tell the person he can’t sit on the floor because we need to keep traffic as smooth as possible 5- switch on my body worn camera
@SHAH-pr7ds9 ай бұрын
Hi, I applied for the CSA2 role, passed the online assessment, got invited, and completed the assessment center test. However, there were no role-play exercises or interviews conducted on that day. What's the next step if I pass?
@how2become9 ай бұрын
After receiving the results of your assessment center test for the CSA2 role at Transport for London, the next steps typically involve further assessments or interviews if required, followed by a conditional job offer contingent on pre-employment checks. Upon successfully completing these checks, you will receive an induction and specific training for the role. I hope this helps! :) Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Joshua 🙏
@tahirvz9 ай бұрын
Hi what’s the assessment centre test I’m going on Monday?
@how2become9 ай бұрын
Here it is: www.how2become.com/tfl-recruitment-process-tfl-assessment/ Best of luck for Monday! :)
@SHAH-pr7ds9 ай бұрын
@@how2become Hi, Thanks for replying. I passed the assessment center test. and got an invitation to book another assessment center appointment. The email did not give any info about the day. Any idea what is it for?
@CM23.009 ай бұрын
@@SHAH-pr7ds What was the assessment centre test like got my test coming up in a few days ?
@romone93 Жыл бұрын
Hi i have a interview soon and my competency questions are Communications and inluence, results focused and safety awareness any advice or examples would be great
@romone93 Жыл бұрын
I forgot to add the interview is for Skilled Track Operative TFL/London Underground
@how2become Жыл бұрын
Thanks for your comment! When's your interview? :)
@romone93 Жыл бұрын
@@how2become it’s on Wednesday !
@Babesdon Жыл бұрын
How was the interview? i also have one that is literally based on these. what type of questions did they ask?
@romone93 Жыл бұрын
My interview was good I got the job I had 3 competencies Safety awareness - tell us a time where you had to explain a new safety rule to someone Results focus- tell us a time where I used my own initiative to do something to make the job better it was something like that Communication/Influence - tell us about a time when you had to explain something complicated in person or over the phone then I had some technical questions that they asked me and I SMASHED IT!!!
@abdulwaseem900710 ай бұрын
I have completed online assessment. How much time it will take to get Assessment update?
@TUTENSKENGS10 ай бұрын
Like 3 days bro
@how2become10 ай бұрын
Generally, it can take anywhere from a few days to several weeks to hear back. If TfL provided any information about the timeline during the application process, it's best to refer to that. Otherwise, if you haven't heard back within a few weeks, it's reasonable to follow up with their recruitment team for an update. Remember, patience is key during such processes, as they often involve numerous steps and evaluations. I hope this helps :)
@MA-ho4vm10 ай бұрын
got a feedback yet?
@thatkosovan356710 ай бұрын
pfft, took me like 3 or 4 weeks man.
@samcrenjith91999 ай бұрын
Can you tell me about the online assessment
@NellyP19896 ай бұрын
I went yesterday and passed the role play but failed the interview 😭😭😭
@how2become6 ай бұрын
I am sorry to hear you didn't pass the interview, did they give you feedback? Really good to hear that you passed the role play, that can be a struggle for many! Keep going, you've got this!
@NellyP19896 ай бұрын
@@how2become No feedback he just said I didn't get enough points and tbh I probably could of pin pointed a few more things properly. Funnily enough I work for London overground but as agency if I do apply again I will just have to make sure I pin point things better and I use a better scenario of when I gave good customer service. He also told me well done for passing the role play as most people doesn't. Bur Thank you for your kind words.
@babatunde74786 ай бұрын
@NellyP1989 sorry to hear about the interview, may I ask what was the role play scenario you were given
@NellyP19896 ай бұрын
@@babatunde7478 Hi Baba thank you Erm I had a passenger who was playing music and had a cup to collect money Then she pulled out a vape and was smoking.
@olaajo80126 ай бұрын
@@NellyP1989 hello, so sorry to hear about the interview, I have been scheduled for the role play and interview later this week, could you please tell me what was asked during the role play and interview, would really appreciate the help as I am a bit confused on how to prepare.
@nahtesteven6117 Жыл бұрын
these questions on this video had nothing to do with the actual test question lol
@browniemushtaq123 Жыл бұрын
what came up for you and what role
@how2become Жыл бұрын
Thanks for your comment! This video is not made to help with the test, have you gone through the TfL interview process yourself? :)
@affianlaetitia858710 ай бұрын
Hi did you do an actual interview for tfl?
@mohammedkarim5513 Жыл бұрын
If you would be so kind I could do with some help for my interview/ assessment for TFL network traffic controller please
@how2become Жыл бұрын
Sure! When's the interview? :)
@AbenaKyeiwaa-et6sl Жыл бұрын
Hey I’ve applied for the tfl network traffic controller role, would you mind telling me how the online assessment and interview was please
@yo-ku9qk Жыл бұрын
@@AbenaKyeiwaa-et6sl Did you get through to the interview stage?
@ymormizz7917 Жыл бұрын
I have a call centre dilemmas test and factors + I need some help got 5days to do it
@kameko839 Жыл бұрын
me too
@nivethasr8108 Жыл бұрын
Hi I just did mine, it wasn't that difficult to begin with. It's all scenario based questions and how well you respond to them. I'm not sure if i did well but i tried my best to.
@how2become Жыл бұрын
Best of luck! I recommend you give this video a watch: kzbin.info/www/bejne/fmfRmWB_a5aLl9E
@SaSa-fs8sb Жыл бұрын
These interviews will allow the hispters , punks and bad people of society to get a job. The unfriendly, cold , unapproachble , devoid of personality get ahead