hp officejet pro 8600 missing or failed printhead

How to fix hp officejet pro 8600 missing or failed printhead.
hp officejet pro 8600 the printhead appears to be missing.
hp officejet pro 8600 missing or failed printhead
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[@greggybravo]

This worked for me !!! It took about 5 minutes. I gave it a try because a new replacement part costs more than I paid for the whole printer 5 years ago. It was either going to work, or I was going to be printer shopping tonight.

[@les13robinson]

Excellent! Seemed to work perfectly. The error is gone and printer is working fine. Thank you!

[@TheBoxfitter]

I followed the video but also added an extra step. Inside the printer body, where the printhead's 40 copper contact pads (2:00) make electrical contact with the printhead carriage (1:28 & 5:34), lightly sand those contact points as well with fine emery cloth. (It doesn't have to be a rubber eraser, just make those contacts shine). This resolved my problem of the printer not finding the printhead. Also, you'll need a set of Torx screwdrivers (#T6 and T9 orT10) to remove the printhead screws. Got mine at Walmart in the auto parts section. Better than scrapping the printer.

[@tonymontana897]

It's a shit design, one made to fail as the print head moves around it creates vibration and the contacts and pins get hammered. The hell with HP. I have used the same Canon MP490 for 15 years and never had one single issue, only ink replacement. HP, Go get stuffed.

[@AeroGraphica]

Thank you ! Worked fine. Clear and concise video, such a good job compared with all the other BS videos with lots of talking for nothing, or just for selling their cartridges that will still not work...

[@mbdangerboy]

What a racket that HP is running. I got the same error on a two-year-old printer. A new printhead would cast almost as much as a new printer. I will not be buying HP again.

[@markej4801]

@@jima3129 goto Amazon for replacement ink cartridges. Off brand is loads less expensive and might just fit the bill if you don't use that particular printer ALL the time. Hope you can find good replacements for the plotters!!!

[@alaskanprincess9386]

I am also DONE with HP. My last 3 printers have been HP - and they ALL just 'broke' --- no warning.

[@MonarchGuy974]

Will buying a new printhead fix the “Missing or Failed Printhead” Error for sure?

[@thegreatescape1971]

Thank you, you saved me $140 plus a trip to the store

[@aurora-rene4263]

Thank you! Never ever delete this video!

[@jomamo36]

Thanks, worked great for me.

[@princealilifestyles4307]

This video is very helpful for us. Thank you Technical IT solution

[@ginathomas3865]

We can not get the tiny screws off, what tool is that small

[@constancerice6029]

@@ginathomas3865 a glasses screwdriver maybe?

[@h3artenterprises309]

@@ginathomas3865Torx T6 Star precision screwdriver

[@brandonthomas9400]

Thank you! This is what I have been looking for!

[@20dimples91]

So far this is the most relevant video i’ve watch showing my printer’s problem. You did well. I will try it and write an update. Thanks!

[@eddiecuevas727071]

Update?

[@steffyjoxox]

Yes update please

[@jvanh8926]

Update?

[@salvicamacho]

Thanks for the help!

[@marketbuy]

Use sandpaper to lightly buff off the coppers. Then, use alcohol wipe to clean off.

[@juliafunarikerwood5640]

Thanks I’ll try it

[@magicmantis]

Dang, after reading the comments and having high hopes, I tried this. Just caution, those little springs fall out easily, and I almost lost one. Also the floodgates of reservoir ink came out once I unscrewed the back. Maybe I didn't have the correct eraser, I used a pink one, but when I plugged everything back in and screwed everything back together, I still got the error message. 😭

[@bluev3nom]

Me too. i THINK THE contact pads in the back of it has residue from the ink. Because it makes good enough contact that my Alexia knows im out of black. Going to try and sand those down with a find paper and see if that works. I will eventually work.

[@onelove5627]

Thanks 😊 Which screw drivers did you use please?

[@irwinmyles3640]

I did not go through the unscrewing of the printhead. I only erased the back of the printhead with an eraser from a stencil I had and the crazy message went away. Wow, I was on the phone with HP earlier today and the tech told me to just buy another printer. I paid over $100 for the 8710 that I didn't even have for 3 years. On top of that, I only printed about 500 copies. Never had an ink refill. This seems to be some type of racket by HP. But I'll never buy another one. For now, I have my handy eraser!!!

[@fdelahanty1]

I love this reply. I'm going to try that with a good eraser before I do some of the other things suggested! Thanks

[@torrisilvas909]

Where did you get the eraser from?

[@marketbuy]

Torri Silvas Go buy a pencil with an eraser head.

[@MrRustyB100]

@@torrisilvas909 surely you have a Dollar Tree, Dollar General, 99¢ Store or similar within driving distance?

[@taydilarel27]

Today I did have the same error on my officejet pro 8600. It is garbage now. Never HP again!!! Problem solved!

[@professional7963]

Me too

[@torbjornbernhardsson3779]

Thank you, that did it

[@meijames]

Thank you !

[@stevegruenwald3822]

Any thoughts on using a q tip with a little acetone to clean the contacts?

[@arodd2025]

Thanks a lot ! This helped me sooo much! Thank you !!! God bless you !!! Can’t believed this worked !!! ❤️🙏🏻 but it worked ! Thanks again!

[@summersifysummers4702]

what did you use to clean it with? Is that an eraser?

[@sheerasingh5961]

@@summersifysummers4702 I have the same problem with my hp printer and now I'm going to fix myself.

[@icequeen9]

I was so hopeful this would work. When I flipped the circuit board down, the little copper pads had circular divots in them from the springs. I did clear off some greenish residue, some looked and felt plastic and some was more like oxidation, but the circular marks would not budge. I think we've had it for about a decade so I guess we got a good run out of it, given how printers are made. Still, sad face.

[@bluev3nom]

USE a light sand paper. it will work. don't get a new one. you can fix it.

[@cindycarson6391]

Thanks. That worked.

[@smithderf]

So I have the 8620 with the same problem. No matter what I did I'd get the same error "not detected or faulty print head" This messege showed up when I bought and installed brand new OEM color and black cartridges from HP! Previous to the HP OEM cartridge purchase I used aftermarket Smart Ink cartridges that DID WORK but had quality issues. So after doing a little research on this error I unplugged the printer for ten minutes as recommended. This was suppose to clear the memory data of the ink cartridges. It didn't work. My printer is on my network so I found the printers I.P. address under Setup/Network Setup/Wireless settings/View Wireless Details. I then put the I.P. address into the browser on my computer. On that page click Settings/Preferences/Anonymous Usage Information Storage SET IT TO OFF ! ! ! I believe that solved the problem. The printer was evidently using online information from HP that would cause the Print Head/Cartridge error..... While you are on that page also turn off Preference/HP Cartridge Protection..... Additionally I believe to clear the Print Head or Cartridge data the line cord should be unplugged for hours. Not ten minutes. Hope this helps. It solved my problem.

[@stefanclevemalm1933]

Didn't help me unfortunately. As soon I take one ink cartridge the error disappear. It doesn't matter which colour I take out, but as soon as I put it in the error appears. Really strange.

[@ceecee4823]

Thank you for the advice. I've tried everything advised online except this. First time I've heard of this, but I'm definitely going to give this a try. I'm at my Witt's end. If this doesn't fix it I'm going with a brother or Epson tank printer. Will never buy another HP printer.

[@ceecee4823]

To be clear, my reply above was in reference to the advice given by @smithderf.

[@princealilifestyles4307]

Nice

[@bucky1160]

After taking the printhead apart, I could see that your method would not work because one of the contacts was rubbed down by the spring and I since I do not have the tools to repair the contact, I ordered a new printhead. Since I have one extra set of ink cartridge refills sitting around, it is cheaper to get the new printhead than buy a new printer.

[@lynniespringer1705]

The printhead I saw was $178. That is ridiculous for a lousy piece of plastic. I had issues with HPs and their printer going to sleep- That was horrible... could not get them out of the sleep mode. Now, this. I have an Epson w/ messed printheads, too. I guess I will be forced back to Brother- I had printhead issues with them 18 yrs ago when I used ink from Walmart that probably had been sitting there a few years. Too bad no one makes a better computer for the home market that will last 5 years. Now, with the pandemic, the cost of ink is through the roof. HP made their mistake by merging with Compaq. Compaq was shitty back then. I knew lots of people that worked at the Houston location. I do not they speaking highly of their products. Compaq sucked the life out of HP. Guess HP was too dumb to realize it

[@UniverseSinking2011]

That's what I ran into as well. The springs had left noticeable marks on the contacts and they could not be rubbed off. I also have a stock of cartridges for up to several refills -- a couple hundred bucks worth. And my printer, if I replaced the same one, would cost over a thousand bucks. So I ordered a new print head. Much cheaper than a new printer of the same quality if the new print head fixes things.

[@bluev3nom]

@@UniverseSinking2011 Why did you not try sand paper? Or electric spray to take that gunk off. I am about to do this.

[@ritamotz]

can you use alcohol to clean these contacts?

[@lawsofhumannature2049]

I think I buffed off one of the buses on accident, the dark green lines around the contacts. Mine had very hard residue stuck on each contact used sand paper and nothing. I think my printhead is done, not sure if there's other alternative solutions besides buying a new one.

[@educ8dmind]

I have owned and used my HP Officejet Pro 8620 for 4 years before experiencing this problem. I feel I got my money’s worth out of it. Most printers last just 2 years.

[@harrycrosbyTennisMan]

Mine lasted 6 years before I got the message. Tried everything but what I saw in the video.

[@rickarchambault4756]

@@harrycrosbyTennisMan My HP lasted almost ten years till I got this message.

[@alobpreis]

I tried all this but no luck. I went to the hidden system menu and did a soft reset (or something like this, less than the half hard reset), after that the message is still there but now with the 0xc19a0003 code. What I discovered is that the carrier itself has good contact, the printer can read the ink levels. So it seems it's something related specifically to the printhead or its flexible fat cable.

[@luistom7037]

Same but did u fix it?

[@alobpreis]

@@luistom7037 Not yet, my plan is to ask an HP non-official repair service nearby as a last resource.

[@bluev3nom]

@@alobpreis ANY WORD ON THIS?

[@pdbenne]

Same issue as well.. It can read the ink levels, but print head missing, not detected, or incorrectly installed error.

[@ashleyprather6300]

Mine was giving me the exact error. I just opened my printer door, then shut off printer. Removed cartridge case and put it back in. Turned printer back on and error went away. I think maybe someone bumped into my printer and it maybe came loose? Either way its fixed and worth a try before taking any parts off.

[@kenwillis9816]

was worth a try, but didnt work for me :( thanks anyway though

[@playerthree9875]

kzbin.info/www/bejne/jX-kqZmhrKt3pKM

[@holgerw.7730]

Hab es probiert, leider nicht funktioniert, aber danke fürs video

[@boetteegboet9124]

My printer is also only about 2 years old and keeps telling me error on new cartridges even though I bought 2 brand new sets thinking it was the first new set. I spent thousands on new cartridges which is literally the price of a new printer. I will never buy a HP or Cannon printer ever again. They want to dominate ink consumption usage by forcing people to only use original cartridges by way of being too smart for their pants. Soon they will be out of the market by trying to be too clever. Bad thinking on their part and time will tell and make the difference. Way to go now is ink tank Brother or Epson. You won't look back.

[@aurora-rene4263]

I tried to unscrew the small screws but even my small Husky screw is too big for me to unscrew the micro ones on the printer thing 😞

[@torrisilvas909]

Where do you get the eraser from? No shade please. Just trying to learn.

[@dgbjnrch]

It's an ink eraser. Probably Staples or a Boomer's desk office.

[@MrAtrice]

@@dgbjnrch shit lol I just used a standard eraser.... 😐😐

[@MrRustyB100]

Dollar store, etc

[@gulgul2006]

bummer. tried this. didn't work :/ Any other suggestions?

[@vonlucy]

What size star wrench is that smallest screw?

[@NIKKO847]

T7x50

[@jmoezzi]

T6

[@magicmantis]

@@jmoezzi , thank you. I tried my T6, perfect fit. 💯✨👌

[@aprilpeterson9105]

I can't get the top ribbon out (at 2:18 ). any tips?

[@victorial6314]

Nope! Didn't do a thing! It still had the same stupid notice

[@majarrah]

Rinse with thinner and dry with hot hair dryer

[@marketbuy]

Use sandpaper and lightly buff off the coppers.

[@Tessa670]

Doesn't work (for me)

[@ritamotz]

bummer. I tried it twice and cleaned all contacts. thanks anyway.

[@playerthree9875]

kzbin.info/www/bejne/jX-kqZmhrKt3pKM

[@haig1010]

This didn't work for me :(

[@ginathomas3865]

We can not get the tiny screws off, what tool is that small?

[@Alex-rq1eq]

Different type of screwdriver, usually used in cell phones

[@eduardotorres8546]

You need something like this: www.homedepot.com/p/Husky-8-in-1-Precision-Torx-Screwdriver-Set-70381H/302735271 I had the right tool but this didn't work for me. I think it's a loose ribbon connection behind the printer head but I have to disassemble most of the printer. There's another video for that. I'll give that a shot and report back.

[@debraflowers7926]

I used the screwdriver in a eyeglass repair kit.

[@inachu]

TO everyone this is a 50/50 chance it will work if you do this and for those who it does work just means the the reason why this fix worked for you is because different metal touching each other get corroded.

[@inachu]

Took all the steps in video and still does not work. grrr lol but it was a good attempt

[@playerthree9875]

@@inachu kzbin.info/www/bejne/jX-kqZmhrKt3pKM

[@mycreations4u157]

I don't have a eraser, what else can I use?

[@kathleenandersen6332]

Go to the dollar store and buy one?

[@mushu315]

spit and tissue

[@MonarchGuy974]

One question. Will buying a new printhead fix the “Missing or Failed Printhead” Error?

[@myriadtechrepair1191]

If the issue is with your print head, yes. If the issue is with the printer itself then no. You can buy a printer for the cost of that print head, so buy one you can return.

[@MonarchGuy974]

@@myriadtechrepair1191 A new 8160 Pro is about $800. A pirnthead is $170. I took the risk anyway and bought one.

[@myriadtechrepair1191]

@@MonarchGuy974 "a printer" not "this printer". But yeah, if you want a printer of the same spec it's worth it, but only if it works.

[@playerthree9875]

kzbin.info/www/bejne/jX-kqZmhrKt3pKM

[@LegerKathy]

I can't find a screw driver to fit in those holes.. I have tried 20 diff ones now!

[@nf2299]

It's not a screw, you need an allen wrench

[@charlesmoore1762]

@@nf2299 Neither! It is a small Torx and you can find sets of them a AutoZone type places, Lowe's, (Sears back in the day!) I believe it is a T6 --- not a bad idea to get a set of them because your car headlights and a bunch of other stuff use Torx. It's a way to keep "screwdriver-happy" people out of places they don't belong! That could be the printhead of your hp86xx but we won't go there! Look with magnifying glass or take picture with your phone and view it enlarged. You'll see six facets but they are not flat as is an Allen screw. They are sort-of star-shaped. Look it up: en.wikipedia.org/wiki/Torx

[@charlesmoore1762]

@@nf2299 I stand (or sit) corrected! Mine was neither Allen, Torx, Phillips or anything I know a name for. A thin-blade standard flat-blade screwdriver works, but the screw has a hole in the center of the head so I'm afraid they've come up with Yet Another Tamper-Resistant fastener! Be careful because you can easily slip and ruin it.

[@alexandrablaney630]

Did not work for me :(

[@Calipicker]

Didn't work

didnt seem to work for me!

[@Matunahelper]

I did this pretty faithfully and it did not reset the error message. Screen still has the same error and will not print or change. Any thoughts?

[@t.l.kornegay2400]

Clumbsy w/o any narration.

[@43loudman]

i bought a new print head, same fucking problem, really pissed, i am surprised no one hacked this system yet, please help,..new ink new print head not working at all.

[@drivenbydesign8028]

I tried but dont have the right screwdriver to open the back

[@GigiHudnall]

Try one from an eyeglass repair kit. They are pretty cheap and fairly available at most places.

[@christophtazreiter5794]

Did not worked for me...

[@pjmazar4533]

12/19/21

[@markmeister2444]

Did this didn't work for me, then I bought a rebuilt printhead this didn't work either. I guess I'm stuck with another junk HP printer, and I'll never buy another!!

[@dennisreid2816]

I lost one of the small springs. Any chance you have one-two you could send me?

[@tianamurff904]

If only I could find a weird tiny screwdriver

[@rosetyler8351]

Eye glass repair kits sometimes include a "weird tiny screwdriver" as well as the dollar store or walmart, or amazon, or even best buy, etc. If you can't find it, it's because you were not looking hard enough.

[@djones02180]

@@rosetyler8351 Or maybe she just didn't know. Why question her motivation? That seems odd to do in this context. You could have offered the advice without the snark.

[@rosetyler8351]

@@djones02180 You could have not commented yourself. :)

[@luistrevino9677]

a screwdriver is cheaper than a new Printer! you can find it in any hardware store or maybe even in one past IKEA furniture hardware! good luck!

[@tianamurff904]

Lol I’m so sad I’m 3 months behind on some printer shade comments. 😂 thank you @debra Jones for having my back.

[@adrianpl]

did not work

[@robwallace6185]

This did not help mine ... 11 years old, to the bin

[@twistedamerican3307]

HP they are not as good as they use to be they all end up having expensive ass issues.

[@Baxtie]

Didn’t worked…

[@wharrison7131]

Nope. Doesn’t work.

[@tonymontana897]

Goes to show how crook the people at HP. They charge $189 for the ink and over $200 for a new print head when all you need to do is clean the contacts with an eraser. I hate you HP !!! Don't buy one. I will never do again.

[@Jessesgirl0307]

This is the same as the How To Fix channel. Doesnt say a word and tell you what to look for, to do or anything. And it doesn't fix the problem.

[@MrRustyB100]

My first impression, too! I just came from the How To Fix channel, what a bloody joke. How do these num skulls get ranked so high in the SEO?

[@TheBoxfitter]

I followed the video but also added an extra step. Inside the printer body, where the printhead's 40 copper contact pads (2:00) make electrical contact with the printhead carriage (1:28 & 5:34), lightly sand those contact points as well with fine emery cloth. (It doesn't have to be a rubber eraser, just make those contacts shine). This resolved my problem of the printer not finding the printhead. Also, you'll need a set of Torx screwdrivers (#T6 and T9 orT10) to remove the printhead screws. Got mine at Walmart in the auto parts section. Better than scrapping the printer.

[@rickarchambault4756]

Too shy to give us a vocal narrative on this vid? And are ya sure this same problem could be remedied by blowing out the ink from the ink jets with a cleaning kit?

[@gacputech7719]

The producer probably does not speak English (which I also would have preferred), or wanted to make a video where people of any language could learn. I appreciate his efforts for trying to help others.

[@zeeeter]

Thank you - worked for me!