Hub C Webinar: How to Attract New Members Through Artificial Intelligence (AI) Solutions

This May 15, 2024 webinar focused on digital transformation strategies for your credit union and highlight the business case for AI-enabled member attraction. This session is aimed at credit union managers who are interested in cutting-edge technologies and solutions that improve their operational efficiency, member experience and overall competitiveness.
With an introduction from Thom Belekevich, WOCCU's Director of Member Services, the panel included:
Raúl Gómez-Velásquez, Digital Innovation Advisor, WOCCU. Mr. Gómez-Velásquez's vast experience includes defining and consolidating a digital vision for cooperative financial institutions, optimizing operational processes, and evaluating the performance of current and future digital solutions to facilitate alignment between digital strategy and business strategy, making the needs of credit union customers the central focus.
Nixon Basto Blanco, Business Consultant, Cari AI. Nixon stands out for his passionate interest in technology, especially in relation to Artificial Intelligence applied to customer service. His focus is on key areas such as Artificial Intelligence, chatbots, OCR, Business Intelligence (BI) and ERPs for financial institutions, BPOs, health sector and telecommunications.
Sr. Surya Prasad, Founder and Director of BankBuddy AI. A seasoned IT leader and entrepreneur with close to 30 years of experience in the financial services industry. He specializes in guiding financial institutions through their digital transformation journeys. Since 2017, he has led the development and global delivery of the BankBuddy AI platform, which enables financial institutions to streamline operations, improve customer experiences, and drive growth.