I MESSED UP ON A CUSTOM EMBROIDERY ORDER

[@Mericel1]

Everyone messes up ❤❤❤❤ love your transparency

[@mack_harris]

That feeling of your heart sinking when you hear there’s an issue with a job, is the sign of a good shop owner. You owned it and made it into a positive. You may have refunded the work but they’re going to share how well you handled the issue and the referrals will pour in. Thanks for sharing, glad I found your channel! 🙌🏻🙌🏻

[@KaylaKrische]

Thank you!

[@BradO-u9c]

As a new follower, I can only say, you are on target to be very successful. Keep that mind set and always be up front with your clients. Humans make mistakes. Own it, and 90% of the time your customers will be more then happy to work it out. I look forward to catching up on your feed and watching your journey.

[@LindaSergenese]

Aww such a bummer! I actually don’t embroider anything I don’t supply for that reason. I also have my customers approve a final colour mockup. Because I had the same thing happen. Ugh. Lesson learned lol! You’re amazing!! Hugs, Lin

[@Bikeson22]

It happens to all of us! So so easy to forget about those phone calls. Keep up the good work!

[@weikelmd]

Thank you for sharing this! I only make for my friends & family, but I am just sp hard on myself when I screw something up.😒

[@brians5104]

Even though it's a mistake it shows 2 great lessons.. 1 your human and 2 you did everything to make it right with the customer.. guess what? The customer will come back for more business because of the way you handled it.

[@ebbram9879]

Yes happens to us all - i try to get an email for the final order, but when they take so long to decide you are rushing to finish it for them,

[@SheWritesHerJourney_]

Thank you for sharing this experience, you’ll only get better.

[@charleneweege7149]

One of those things when there's too much going on and too much back and forth. I've messed up but my product is not that big and I can just send a replacement.

[@KaylaKrische]

Exactly! Too much communication isn't always a good thing lol

[@THATDUDE1984]

I just sent my 10 year work anniversary jacket back for the 4th time today. Names are tricky i guess. Lol Tough business.

[@KaylaKrische]

Oh man! I'm sorry you've had to send it back so many times. Once is more than enough!

[@RaeDanaeDesigns]

Such a sinking feeling I know! But above all she will remember how you treated her and made it right. In a case like that do you refund only for the embroidery service or both the service and the item supplied? Also another question I always wonder about-if we send out an item in plenty of time for it to arrive but the postal service doesn't live up to their 2-3 day delivery, would you refund for the items?

[@Theneedleartnook]

It happens to all of us, darling. Btw, how much do you charge for a stitch out like that?

[@KaylaKrische]

Depends on the job, quantity, and how big but I charged her $35 for the back and $15 for the front left chest logo. So $50 total. (Plus the setup/digitizing fee)

[@Theneedleartnook]

@@KaylaKrische Thank you so much. I need to make a Jean jacket for a customer but it will a big stitch on the back, name on the front, and stars all over including sleeves. 🫣 It will be a pretty penny just on the stars. Although I need to figure out how exactly to do the stars on the sleeves. 😬

[@KaylaKrische]

@@Theneedleartnook In all honesty, I probably should be charging more, but this is a special customer. If I were to get this order from someone else, I'd probably do $20 for the front left chest and $40-$50 for the back embroidery.

[@Theneedleartnook]

@@KaylaKrische Same is happening to me, because she has more work for me so I don’t want to be too rough on her pricing for this item. I rather keep the orders coming from her.