I paid Amazon to upgrade my computer (IT'S. A. SCAM.)

[@fremendune]

These guys are charging 150-220 or so for an install and here I am upgrading my neighbor's pc for a couple of beers. Man I've been cheated my whole life

[@Safetytrousers]

It's taken your whole life to upgrade your neighbour's PC?

[@Dracossaint]

Being cheated and being a friend is two different things

[@kesha4380]

Tbh I upgrade my friends up for free. The experience is what matters to me, I love my friends reactions after they see an extremely clean build that they love to see :)

[@fremendune]

@@kesha4380 heh, I agree with that. It was a funny comment no need for ppl to take it serious. The beers we usually shared after while we were watching some YT videos or something.

[@copy.4123]

Dude I'd do it for travel cost and a pizza/soda

[@joelptay]

Imagine ordering a service like this and the Verge guy shows up to install your motherboard.

[@asian2843]

i would alt + f4 him from my house

[@narwhal4304]

I'd show that he blocked both of my Twitter accounts, and tell him that unless he will admit a mistake, I want him out of my house.

[@psun256]

Ill pay him double to go away.

[@GewelReal]

With a bag of "tweezers"

[@Darkness-ie2yl]

ups told me my pc was delivered today. IT WASNT. i called to complain they said complain online. i tried to complain online it says item is both delivered *AND* not delivered yet!

[@NOWrunAMOK]

For $200+ dollars, Bezos himself better be coming with his tool kit and thermal paste

[@fasttechvideo]

HAHAHAHA

[@SangheiliSpecOp]

Brooo 😂 it's true though

[@brasiliano117]

hahaha

[@Capo711]

This!! 🤣🤣🤣

[@SangheiliSpecOp]

@@JustMe-po5sf P E R S P E C T I V E

[@troemich]

Imagine The Verge PC guy knocking on your door with a bag of tweezers in his left hand, a bucket of thermal paste in his right hand, a swiss army knife in his pocket and a table in the back of his van in case you don't have one.

[@aujasavasharma7304]

Dude you're the definition of absolute comedy.

[@TheOscarsolis89]

i died lol

[@artificialbtr]

best comment on youtube

[@4this510]

This is the best

[@EperkeDashh]

The Verge guy whould not go to Kyle, he whould go to Lyle

[@JohnTCampbell1986]

So nice to see The Verge still getting memed after god knows how many years for that absolute slow-mo dumpster fire.

[@Skewrz]

Slightly over a year I believe...

[@sahpi0175]

Legend has it he still thinks he didnt use enough paste

[@CarNewb]

Its actually a 1 year and couple of months

[@danielcastaneda742]

Don't forget your Swiss army knife

[@suntzu6468]

Alex Warren he’s from the future.

[@CHICKENmcNUGGIESMydude]

Imagine the technician shows up and he's the exact guy from The Verge

[@kevinedward6132]

Well at least he'd screw in with confidence... :D

[@someguy4915]

@@kevinedward6132 With a swiss army pocket knife...

[@ocenzx9302]

Some Guy 😂

[@rotatekarki3543]

don t forget the tweezers

[@muslih2964]

Now that, gotta find the place to bury the body in

[@jeromevuarand3768]

I'm most impressed by the MSI warning about the memory sticks. There's so much room for improvement in the BIOS level stuff, it's nice to see some vendor making an effort.

[@HappyBeezerStudios]

Indeed, especially since the slots aren't color coded anymore. Back then you could say "put it in the same color and it'll be fine" but today, how to know what are slots A2 and B2... Maybe also throw a message when you swap RAM or CPU: _"your configuration has changed!_ _ It is suggested to enter BIOS to check if the new hardware is running to specifications."_ I actually got an old board (Asus CUSL2) that has a hint in the bios when overclocking, it tells to maybe reduce the memory multiplier because with higher clocks the RAM might not be stable.

[@aaron41]

@@HappyBeezerStudios He also got lucky that one of the two he chose at first was A2. My board gives a warning message if it's not optimal, but there must be something in the A2 slot to get any output at all (beyond a ram error led). It would seem A2 is where the cpu expects the beginning of the memory space, and post can't happen from cache alone.

[@RandomZeroGravity]

I'm impressed too. Now, I wonder if the rest of the Mobo vendor do the same or will follow the same footsteps. This does not include the need to check the manual, and for some people to check manual is too much hassle. Especially when they need to use the computer ASAP.

[@mastersergant1287]

sadly my z270 gaming mobo doesnt have anymore bios updates, considering on making a password and not having my ssds spanned and not have my os on a spindle drive :/

[@baqcasanke]

MSI does it right i have a msi board and the utilities and bios are awesome and it even has tiny label next to RAM slots to let you know which ones to use first for dual channel 👌

[@decus9544]

Amazon was probably ecstatic that someone finally used their 'With installation' option. The employees in that department must've gotten mightily bored waiting for this moment the past few years.

[@orenmauritzen8674]

From what I know, they actually outsource their work, in other words, they basically hire somebody near you to do it, paying them like 30/40% or what you pay them

[@tribopower]

@@orenmauritzen8674 The dude know that, that's why he went with the 200, give 80+ to Amazon, get less than half of that + de other 120 quite smart honestly, tough a little bit to high

[@ShawnKavanagh]

A true sleeper agent

[@colinjava8447]

When I was buying ram there was an option for "expert installation", I don't remember the cost, something like £50 or more... All you gotta do is push it into the right slots, jeeze.

[@parasitelights3158]

@Hawky2k21 Can I ask you - what you smoking? Thank you for the understanding.

[@colossalbreacker]

Normal people: dot of thermal paste This guy: So anyway, I started Painting

[@Caronte686]

This guy thinked was Bob Ross with the thermal paste. 🤣

[@daddytachanka8076]

colossalbreacker hahaha this gave me a good chuckle

[@GoEvenHarder]

lol 😂😂

[@hereticzengaming6838]

Look... happy clouds and happy trees! just alittle more thermal grease! ( wonder if he ever had to deal with the nightmare of cleaning it off the pins.... lol

[@kingjames104]

colossalbreacker dime of paste you want even spread for good connection a dot or glob won’t cut it.

[@Britec09]

Scammers everywhere, especially in the pc repair industry

[@gabrieltorres6633]

Definitely in the PC industry

[@gamerdweebentertainment1616]

@@gabrieltorres6633 In US :) my shop does assembly or reassembly for like 25€ -.-', then again we don't send anyone to do the job, but still.

[@raulbos2296]

Guess I'm going to move to the US and start working for Amazon if I can charge anything I want

[@gamerdweebentertainment1616]

@@raulbos2296 but the price is probably normal in US :) Assembly in one store was 150$ video that Jayz two cents did.

[@busteraycan]

@@gamerdweebentertainment1616 Assembly is free where I live and we have the most overpriced hardware in the world. Edit: Well, that may be the reason it's free.

[@puretrack06]

Time for me to sign up to be a Amazon home install tech. I am definitely in the wrong industry

[@vpLuBu]

you must have liability insurance up to $1000000

[@canesman1337]

@@vpLuBu I have a 1 million liability insurance in NY, it's cheap I pay 650 dollars a year from Progressive.

[@vpLuBu]

@SonnieSlim1 idk

[@Mungadungalis]

SonnieSlim1 or just one install, if you find a rich enough rube. 🤣👍

[@crazzywolfie]

@@vpLuBu i really don't see that being a big deal if you are charging $100+/h. heck if i could do 3-4 jobs like that in 1 day i would only have to be working 1 day a week to get by lol. could probably get rich doing this full time.

[@Brubear]

No joke, that Amazon rep was outstanding. Empathetic, helpful, did everything in his power to help you out. That dude deserves a raise.

[@S82izkw]

Yeah true

[@EpilepticSnail]

Amazon has the best customer service, hands down. In every other department but this computer repair stuff at least.

[@NJFREEDOMFIGHTERR]

Yep and all this 🐱 did was complain cuz some guy said he’s gonna charge a couple hundred bucks to install a motherboard which you never mentioned gpu cpu ram or other shxt which nobody would do for $81 and you’re complaining whether it is for a video or not it’s very reasonable

[@CoolJoshido212]

@@NJFREEDOMFIGHTERR ?

[@lama8984]

@@NJFREEDOMFIGHTERR Most hardware and computer store literally build your entire setup for about 30 bucks

[@deadcell1]

This is why it's important to learn how to do things yourself.

[@yod2189]

@samuel and you can do it to

[@brb4691]

@samuel bruh don't you understand?

[@ConeJellos]

Yup that's why I learned how to do surgery on myself and I can fix transmissions. Also I make my own jeans.

[@Lucalegenda]

Or u can go to a professional store that is used to work with gaming pc, as i did

[@Koushikdbrp]

Like release exclusive games that other console or pc owners can't access?

[@damienwho3945]

I’m just glad he pointed out and stressed the point that it wasn’t the technicians fault for price or service. I hate it when people don’t work hard enough to properly define the problem and those to blame.

[@idontevenknow9758]

I totally agree, Amazon needs to be more upfront with costs and this is another example of Amazon starting a program that's not flushed out. It makes the technician look bad like he's trying to scam customers when its Amazon that's giving false promises.

[@chenglu9876]

@EramSemperRecta why communism is good in a nutshell

[@Chance57]

@EramSemperRecta it's good in some ways, but a unrealistic pipe dream in many others. There's no unfettered purist economic system that works today. Staying within the strict outlines of ideologies made decades and centuries ago is a recipe for failure in a modern world that couldn't have been imagined by the progenitors of the ideologies.

[@TJHooper123]

Even the Amazon call agent was like, "damn bro...you getting scammed for this one. $220 for a mobo install? pfft here's $50. I hope your day gets better my guy"

[@WolfGamer2468]

Right!?🤣

[@chunchunmaru5128]

he was like: "oh man, you are so obviously getting scammed... wait a minute and i will scam you in a less obvious mode"

[@Kurt_52]

@@chunchunmaru5128 What, the customer support was not scamming him all but his hands are kind of tied and the $50 was the best he could do.

[@chunchunmaru5128]

@@Kurt_52 they actually asked for double the price :\ As a customer i've never had to pay more (sorry for my bad english)

[@MaksKCS]

@@chunchunmaru5128 The tech support agent was quoting a technician. He didn't make up the price himself. And the most he could give in Amazon credit was 50 dollars. He's a really good agent tbh.

[@alericjohansen6775]

I'm glad to see the technician himself was as good as he is. He seems like a cool dude. Sucks that the company he works for is so crazy/bad to show a really low price on their site like that. I wish people like him could work at better companies. Sadly, amazon is taking over

[@H0DLTHED0R]

You came to this conclusion from watching a stranger with his face digitally erased? Lolololololololololokokololololoo I ololokoolololl

[@alericjohansen6775]

@@H0DLTHED0R I may not know the guy 100%, but given the nature of how the video was contructed, and how the video maker actually told us that he said (which yes I know is secondhand info, so not as reliable), we can conclude he is a good guy working for a crappy company. I see that ALL OVER in my real life, so why can't that be accurate for this video too? Sure, we don't KNOW, since a lot of the info was given by the video maker, but it's a VERY reasonable video and info. So, if the video maker was lying, he made it a VERY believable lie.

[@alanrodriguez7988]

WTH. No kidding, at that price, at least he must know to build a fkn gaming PC perfectly!

[@aebalc]

The guy did not work FOR Amazon. He worked for a 3rd party contractor who Amazon used to do the installs. The 3rd party company would get only a portion of that $81 - Amazon would get a piece of the $81 too. Factor in drive times and high cost of living and doing business in the Los Angeles area and the charge does not seem so unreasonable. How much is a professionals time worth? As a reference an auto mechanic charges $80 - $100 dollars an hour for labor. It seems from the video that the technician knew his job and that has value. All of that makes me think $200 was not so far out of line. The problem only lay in that Amazon advertised the price as $81.

[@muhammadkhairulafiq2917]

@@aebalc 200usd is out of line. Most people charge anywhere from min of 50 and 150usd max

[@p.k.r8741]

He's changing motherboards for 220 bucks while my friend is building computers for a glass of water.

[@Agret]

Haha I was once like your friend, I am guessing he is not confident in his ability. Once you learn what your skills are worth you can quickly find out who doesn't value you.

[@albertchen2020]

@@Agret Or they are just really good friends who are helping out each other...?

[@Agret]

@@albertchen2020 I wouldn't let my good friends do stuff for me without some kind of payment, even if it's like a 6 pack or something you gotta give them something for their time. A glass of water is a joke of a friendship

[@markostridge8881]

yeah people get a good kick out of doing it too..

[@routermen]

haha I was better paid. 2 crackers and a glass of water.

[@leofangd8501]

He used a table? For $200, I thought he was going to build it in mid air!

[@panzer064]

verge time

[@Nocturnal2010]

🤣🤣🤣🤣🤣🤣🤣🤣

[@tonton9598]

good thing he brought his own tweezers

[@carljohnson6183]

honestly, still not worth 200 bucks

[@marianarzoiu8958]

Hahahahahah

[@marcg210]

The technician is like "Damn, I should have said $500."

[@whatevernamegoeshere3644]

@@UnordinaryCarl can you please help me out with what the actual fuck I just read?

[@angelmartinez1431]

@@UnordinaryCarl tf you just said to me?!

[@HardGuess]

@@whatevernamegoeshere3644 Ay, wtf did he say? He deleted it

[@EventuallyTM]

@@HardGuess keep me updated

[@adrianhayden7430]

@@HardGuess I'm interested

[@nevillebartos3197]

Surely everyone has a mate, or a brother, that does this stuff for a couple of pints and half a pizza? I know I do.

[@user-cu1uj6bl3r]

if a buddy buys me some weeed, i'll setup any hardware they want.

[@rrivera497]

My 12 yr old brother build his own gaming pc, my parents bough him all the expensive parts and case and he did all by himself…yeah the putting everything together is time consuming but it’s not a $220 job

[@mascrath]

Correct, good beer and food are all the payment I need.

[@kimsmither8820]

@@rrivera497 especially if you’re young/it’s your first pc I also can see the opposite where the person might even be excited to spend all of that time to build something for themselves. I know when I was 12 I would have been off the walls with the opportunity to put a machine like that together.

[@lemagreengreen]

I don't think I've ever charged anything lol, I remember building entire PCs for people and just told them what parts to buy. I enjoyed it, I'd still fix or upgrade anyone's PC who asked.

[@brycethebucket3241]

You willing got scammed so we don’t have to. That’s dedication right there folks.

[@RUmlas]

Expose those those crooks. Amazon and the "providers."

[@someguynamedblake]

Well, corsair got scammed *sponsor* ehe

[@kongxiong6005]

totally agreed...i wonder how amazon will react to this. going to put this on FB now so the word gets out faster. thanks!

[@JackSuperFly]

Upgrading a computer can easily be done by yourself. For the price, it's not worth it and you learning is easy.

[@ploperdung]

It ain't dedication cuz kyle made way more than $170 from this video

[@solinymm]

*Buys Ram With "Professional Install"* Technician: That will be $300

[@Noadvantage246]

Ram would be cheap to install bc it literally takes minutes but swapping motherboards is for all intents and purposes rebuilding the entire computer which takes 2 hours or more.

[@IronSlasher84]

@@Noadvantage246 That was the joke OP was making, they would charge 300 for a simple plug n play job.

[@Noadvantage246]

@@IronSlasher84 I got the joke, I just disagree with the premise bc the joke implies the installer over charges ppl for the work which isn't the case.

[@xempt3826]

@@Noadvantage246 but... they would though... thats the whole point of this video. Are you dense?

[@RAM0EP]

@@Noadvantage246 Building a pc takes about 45 mins to an hour.. what kind of Giga pc's do you build...

[@legolandmafia]

As a repair-person myself, I appreciate how honest and respectful you were of this guy. Nice Vid

[@gwot]

he wasn't honest at all!! he literally lied about his knowledge and experience. But respectful, yes.

[@mxkhxi]

DAndy he didn't say TO this guy, he said OF this guy.

[@tristanpyle9951]

@@gwot That was the whole point, he is trying to test the service from the point of an average consumer with no knowledge of PC building. You have to think of the type of consumer who would be paying for installation. People like Bitwit with extensive knowledge wouldn't be paying for this type of service thus it makes sense in this test.

[@simonphoenix3789]

All in all, seems like he did a pretty decent job. As for the pricing, that is definitely dishonest to advertise an estimate less than half what it actually costs, but I don't think this guy is to blame for that.

[@daredeflon662]

"Your dad's old Dell system" *Looks at PC* Me : Hush my child, they don't know any better

[@BlazeProductionzOfficial]

daredeflon lol I have a Dell too but im getting a new graphics card a PSU for it so it runs a bit better.

[@mohassan9149]

@@BlazeProductionzOfficial Why bother? the money invested, you might as well invest into an entirely new computer.

[@Shredwizard445]

@@mohassan9149 exactly, with that much money, time,and effort into an old gray box you could just use Affirm/another finance service to buy each part individually and slap em together with a tutorial and pay it off in between hardware generations

[@Coty8194]

Sometimes the old cases are fun to work with, i scooped an old lenovo think centre with the flip open case, gonna strip everything out and build a gaming pc into it.

[@tsp7017]

@@Shredwizard445 if its a optiplex, get the upgrades with a better case i would say. *if that works*

[@yanniey3888]

I actually felt bad for the customer service guy. He was just doing his job but imagine having customer that don't do well with reasoning. That will go out badly.

[@doalwa]

Yanniey exactly...don’t hate the player, hate the game...I feel sorry for the guy

[@macechettiyadan5625]

@@doalwa same

[@hgtxfcthxf6246]

Or a customer that can't afford it and gets pissed

[@IIRojakII]

i dunno man what was the final charge? $180 something for 1h45 ? i wonder how much he keeps

[@cybersphere]

He sounded Filipino. He's probably making about $5 an hour to apologize to customers all day.

[@Elgattou]

technician:$220 me (who never assembled a pc) : imma do it myself then.

[@aahz3787]

Owais Abbasi Same 😂

[@johnykouba8cz407]

But better to make it yourself, lol i was 11 when i started to change the psu, it was easiest thing, just know where were cables connected and connect the PSU right, now im on secondary school on Information Technology, where you teach about Software, Hardware and PCB things like Resistors, Inductors, AC, DC and lot more

[@Elgattou]

@@johnykouba8cz407 it was a joke .

[@Wysdiff]

Ján Sobín I want to build a pc but Im confused with small things. I don’t know how to cable manage and don’t know what a makes a good mother board

[@jrojas961]

wys yea lol same don’t know what goes with what what mother board can handle all that

[@daniel-san836]

man. back when i was into buying parts all the time i could barely wait to get the products home from the shop because i was just so excited to get em in.

[@andybothne5013]

he say's "it'll need a bios update assuming that this board doesn't already ship with one" while staring at a box that says " AMD RYZEN 3000 DESKTOP READY"

[@ThePeaOfSea]

Yea i thought the point of the tomahawk max was you didnt need a bios update for 3000 series.

[@dorientjewoller113]

Yeah, noticed it too.

[@MaybeSomeDayX]

Lol yeah. When he said that I was like Kyle. Read the box. It already has the bios update. Lmao

[@competetodefeat4610]

Yeah that was one of the factors in me picking that board when I built my system back in December. All of the Tomahawk MAX B450's work with 3000 series out of the box.

[@snowhawk4049]

By now most B450 boards on the shelves are Ryzen 3000 ready, the MSI "max" series got released after the Ryzen 3000 launch and has guaranteed support. I ordered a new X370 board 2 months ago and the retailer even asked before shipping if they should perform a bios update, so the chance to get something new with a not Ryzen 3000 supported bios is pretty low.

[@alexandersimpson8586]

Technician: Hey how are you? Kyle: Karl, thanks for coming by

[@Ineedcoffee-n4j]

Did mention my name was karl?

[@windshearahead7012]

Alexander Simpson the technician shook hands with him that’s why he said Karl 🤦🏻‍♂️

[@rageagainstthetoymachine2410]

facepalm....he said karl because they shook hands and it's good manners to introduce yourself when shaking hands.

[@vivavideo-videofilmer]

His name is Karl.... And he is an expert

[@MrMartinSchou]

@@rageagainstthetoymachine2410 More than that - Kyle opened the door @9:50 and asked "hey, [muted]?" to which the technician answered "hey, yes, how are you?" At that point it's incredibly rude not to mention your own name.

[@isaacludwig2568]

It’d be funny if the guy installing it looked up a pc building video to follow along and it was Kyle

[@KandiKlover]

Or better yet, Lyle!

[@RetroSmiles]

Or the Verge.

[@ryanhall8770]

Duchenne Hed have to use his Swiss Army knife that hopefully has a Phillips head screwdriver

[@gamer_kn1ght6]

Don’t change the like amount, 666 likes is the perfect amount

[@ryanhall8770]

Rik Huibers it has 665 though

[@Leoppassion]

you can literally upgrade a piece of your gear with that kind of scam pricing.. that is ridiculous

[@Quantris]

- Most of the clientele are Apple users - Charges an arm and a leg This all checks out.

[@globinbloobin8573]

facts

[@Sly1020]

??

[@crashyyy4116]

Really more Amazon's fault. You can't even begin to imagine the variety of PCs a technician might have to deal with. As an enthusiast, I can help a friend install a mobo or build a PC, but working on a 15 year old Dell or a Mac is not up my alley. I bet Amazon gives the technicians few details about the new PC the mobo has to be installed in, if at all.

[@elongated_musket6353]

Oh yeah its all coming together

[@samba9450]

crashyyy the price is still extremely overly exaggerated, for a job like this in a store in my area it would cost around 40-60 dollars, his price is more than 100 dollars over that

[@danielbranc854]

Imagine paying 200$ for something that you can figure out by watching like a 15 min video

[@vandal.e6541]

Fr

[@Yasser4Fun]

not even a video just find a hole where the cable fits lol

[@mrducky179]

its for people who dont know what theyre doing and they dont care how much money they spend, i think

[@gonfreecs1335]

@@Yasser4Fun Lmaoo yea you can mostly figure it out by trial error

[@jcbtc]

People get paid a whole lot more to do a lot less. Used to be $150 to install windows.

[@bongobrandy6297]

That poor "Verge" guy. This will follow him for the rest of his life.

[@niina83]

Don't worry, he was very agressive on Twitter after the video and acted like he did nothing wrong and everyone else was full of ****. After that.. i feel like he fully deserves to be outed as he wasnt even humble about his own mistakes.

[@jakubp.6987]

@@niina83 Wow, i dont know that. Can you post here link to that Twitter post? Thx.

[@nosdog2461]

@@niina83 yes plss can you post the link?

[@SolarPhoenix61]

I got blocked by him on Twitter. Wear it as a badge of honor now

[@addicted.spirit5305]

@@jakubp.6987 kzbin.info/www/bejne/bXOqZGWEoMqLr5Y This clip should say enough. More information in the description

[@KeenZorse]

Imagine paying 2 times the price of a motherboard to install it lmao

[@WaterspoutsOfTheDeep]

If they had some cheap Chinese labor they could bring that cost right down! Bezos will call them Amazon minions lol. They'll have cute little uniforms and be shuttled around in their own personal automated gps pod from the warehouse to your home.

[@MannyFresh1x]

It's basically what we do when you need a vehicle repaired. Parts are usually cheap- but labor is expensive

[@Yaboidavey]

Somebody drove to your house, performed labor, warranties that work, it costs insurance to operate a business, and all the other fun things. Then they get recorded and attacked by computer Karen's who SUPPOSEDLY know better but decided "I'd rather pay somebody else because my time is more important" and what's more, how much do you think buddy gets paid? Probably a skip above min wage. Do you think that's worth putting up with your bs?

[@UmamiPapi]

@@Yaboidavey He order the service not because he was lazy, but to review it. He blurred his face and warped his voice, so no harm done on that front. You're awfully whiny.

[@Ozymandias828]

@@Yaboidavey 🤡🤡🤡

[@ayedhanpharmr11]

Bro amazon be charging $200+ to change a couple components and I’d literally be fine with building someone’s system for like $25

[@rsnordhagen]

I just built a friends gaming system for free although i suppose thats a little different.

[@commondirtbagz7130]

RyanTheReptile it still gets the point across. The fact you see it as an equivalent to a common favor as most people would for their friends, shows how easy it is and why it’s overpriced.

[@oguztanatar2138]

Bro forget 20 dollars to build, I would pick pc parts, teach them the ins and outs of their pc, teach them how to install drivers and how they work, and teach him to benchmark for like 5 bucks

[@dannuman6510]

Most of the time it's cheaper to learn it yourself or going to a good friend.

[@ruipana]

tbh Id do it for free its a lot of fun but I dont have the money to be changing up my pc

[@FunielAudio]

9:53 Technician: "Hey yes how are you?" Fake Karl: "Karl!" Technician: ???

[@Mishh2EZ]

Hahah yes

[@death-by-ego]

Im glad i saw your comment. My brain didnt even register it the first time. A good laugh was had.

[@llvmpipe]

Lol

[@reavl6494]

hes a pokemon that only knows how to say his own name

[@dkt6408]

@@reavl6494 (っ˘̩╭╮˘̩)っ

[@MrCrisp110]

Fair play to the amazon support dude tho, he handled that like a champ and didn't hide that it was unfair

[@steviejandjoseline776]

That's true that guys sounded legitimately sorry and tbh it wasn't really his fault

[@mikkihintikka7273]

yep. thats how you win customers. Being honest

[@maverikk521]

Sounds like they've heard it before, or even trained and will just say "ok here's $50 back that you can spend with us"

[@mr.beatnskeet6876]

@Joan Mirabal Yeah it's a bit scummy. In general people tend to undervalue the labor of themselves or others, but $100/hr. just straight labor, no tools or materials save a screwdriver and some zip ties is pretty bad, even for LA's cost of living. Thing is dude probably gets enough elderly or otherwise technologically illiterate people-- especially after COVID-- where he can pretty much tell folks to take it or leave it.

[@ElderonAnalas]

@@maverikk521 yeah, i mean i will say, as a former amazon CSA, he did the best he could, giving the return credit back. Putting the money back in Kyle's bank isn't something that (at least from my experience, i know Home Services, can have separate policies and capabilities) they are able to do, at least in the entry level capacity. But, on the subject of that training you mention, there are specific policies in place in order. Like, understand the customers situation, figure out what's wrong, if there's an issue where giving a credit is the only thing you're capable of doing, then do so with XYZ dollar limit to the account. If you feel you need to do more, speak with your supervisor to have them authorize a larger credit. etc. I don't remember the exact wording, or how it works for what is most definitely an out-of-US call center he contacted. But, the policies are still all the same company wide in those regards. I know in the basic CSA department I was with that XYZ dollar limit was only like $10 or something low, and my manager was only capable of authorizing up to like the $50 or something like that after voicing my opinion and giving valid reasoning. As well as that reasoning and authorization all being marked and recirded on the customers account for when, why, and by whom, that credit, refund, replacment, etc was issued. not sure how much I can really share, it was years back i worked with them, and I'm also not sure what i am probably still under NDA about even after leaving, but that's the best i can do... at least to speak on behalf of the side of Customer Service, not the technician himself. Who, are techincally they themselves 3rd party, independent contractors hired under Amazon, to give one more level of seperation of responsibility on their actions or whatever in relation to Amazon as the contractor to contractee relationship. As far as I can see it, Amazon is more of a broker between the contractor and the customer, just setting up the matches for the people doing the work and the people ordering it. Tho, I do know there are certain standards, codes of conduct, and rules that Amazon enforces on their contractors. ok, i think i've rambled enough

[@roflstompkillr]

I love the honesty about the service you got and even though the price was a rip off you gave credit to the tech where it was earned

[@Yevgen4000]

"NEVER buy pre-builts, they are a scam" "Now buy our sponsor's pre-builts"

[@pauldog]

To be fair, some add 50%on to the pricetag equalling hundreds, for the sake of plugging in some cables. Others might only charge 30-40 dollars for the same thing, which for someone not in the know is a decent deal as it stops them potentially doing something wrong that fries their several hundred dollar machine. It's like an insurance policy

[@xanthangum1217]

LOL, so true though

[@jenniferhartley5057]

@@pauldog A prebuilt desktop is like a glorified raspberry pi of Intel nuc with the main difference is that you pay more money and it might impress a 5 year old for 5 minutes until the cheap plastic melts in the afternoon sun and then you have a gaming themed spider hotel .

[@gamefreak173]

honestly if you have a micro center nearby its about 80 to 100$ more if you pay for a prebuilt not a bad tradeoff to have a ready to go pc

[@jenniferhartley5057]

@@gamefreak173 No you need a landfill to Chuck that pc aka piece/crap

[@brandonsmith6400]

9:53 Bitwit: "Hey" Guy: "Hey how are you?" Bitwit: "Carl" ... wut

[@HitsquadTTV]

Lmao u should have more likes on this comment

[@moiz3184]

he felt carl?? whats wrong with that

[@dafreakscope7342]

He probably said that because he went to shake the guys hand

[@camrentavares6468]

Maybe he meant to say coral like spongebob

[@sushii4225]

@@fluffntough issa joke

[@JayZC96]

I was hoping when he said, "I'm going to be using my alter ego....." that he was going to flip the camera around and say, "RYLE!"

[@Miles300s]

Ryle?

[@AngelicHunk]

​@@Miles300s Kyle sometimes plays an obnoxious, slightly obscene (we love him though) character called Lyle in his videos.

[@StephenFasciani]

So a typo or a third ego?

[@sebastiaomendonca1477]

@@StephenFasciani Ryle and Lyle are the same, i assume it was writen Ryle since he pronounces the Rs as Ls

[@captainfuture5984]

Ryle would only freak the technician out

[@charlesk8864]

You made it really easy for the repair guy. I've never seen such a clean tidy pc with perfect cable management. The avg PC I had to repair was with 2 kg of dust and 50 cables going everywhere. I wish we ever had to install PCs like yours.

[@splittedspark1675]

As I wanna start to do that for idk a summer job or besides uni. Where do you look for such jobs?

[@NGNetwork1]

Amazon: the Verge edition

[@scottorgan2255]

Dont forget the tweezers lol

[@TerryHitsThings]

I mean hes doing jobs in beverly hills, he probably easily gets away with 150% price hikes lol

[@Saronite]

yea because who tf would pay more than 50$ for assembly other than the rich and the old

[@TerryHitsThings]

@@Saronite Haha exactly man

[@alexanderpopik6780]

To be fair he drove out there worked for over 2 hours and drove back using more money and gaas

[@TerryHitsThings]

@@alexanderpopik6780 Yeah i dont blame him lol

[@kaarelk274]

Oh you cheapasses. You're paying for comfort. You can always take it to the PC repair by yourself and pay about the same amount Amazon said. If we had anything like that, it would have higher price than 220$. It's about 100€/h and i guess they wont come to your home.

[@MustyMike]

"Some zipties" I'm sorry, I don't know what those are. "Some tweezers" Ah, now I understand, thanks.

[@zahrans]

@Vanilla Bumblebee He probably touched em components for the very first time....

[@romeoneverdies]

you do know "tweezers" are actually a tool right ?

[@FluffMongo]

@@romeoneverdies I'd recommend popping some popcorn and watching the Verge PC build guide

[@DTorto]

bruh moment

[@maxonator8245]

romeoneverdies r/woooosh

[@williammay2332]

The tech should have report to Amazon what each repair price was. The estimate window would say "$81" but then say, "previous installs have ranged from $X to $Y."

[@LezzaD]

"this motherboard already shipped with the BIOS required to run our Zen2 processor" That's the whole point of the MAX series @Bitwit. MSI themselves even state this in their marketing.....

[@KDub57]

THANK YOU. I was hoping someone in the comments would point this out.

[@roddybrod]

yea srsly; i think at that point even the nonmax version would have been updated

[@Minirow]

Here... Take my blue thumb

[@lesliesavege1206]

@@KDub57 Bitwit is right, there was a problem with it.

[@F4LLEND4RK]

Well, technically, no. Not the whole point, anyway. The primary reason for the MAX version is to include a bigger BIOS, that'll be able to support future BIOS updates. Not strictly for Zen2 out of the box compatibility. As the BIOS in the original board was lacking and MSI doubted whether it'd be able to support these upcoming updates.

[@zenithchan1646]

Me who build pc for my friends: *You guys are getting paid?*

[@ZiGamez]

lol right

[@chumbo2196]

I built for a friend but he didn’t pay me a thank you 😮

[@owen723]

@@chumbo2196 Remove the graphics card by telling him that it is corrupted be a malware, Tell him " It'll run fine without it", and tell him thank you for giving you a brand new oven. Thats fair exchange for something like that in my book.

[@zenithchan1646]

@Random Roll no

[@meenahh]

what a good guy

[@btarg1]

I love how right away the Amazon guy says, "that's just excessive"... even they know its a scam.

[@xeldinn86]

The installer is lying and taking money off the top to make more money

[@Schiudkrot]

Its the opposite... Amazon shows wrong prices. Thats a normal price for a technician. He has to drive from one to an other customer. Expenses like food and fuel add up. Unproductive travel time.

[@richardommundsen2417]

@@Schiudkrot And I would like to say, the "Case by case pricing" and "The price is by category, but when we see the actual PC the price might be higher" is how most Contractor work is priced out. Me, as a Contractor, might tell you "Expect about 1000 dollars to replace a window, This includes purchase of the new window" Then roll around to your house to find out the window is actually on the second floor, up a SUPER tiny rickety staircase so I need extra help to do it, then go to inspect the old window and see the framework is rotted to fuck and needs replacing. At which point I might say "Yeah it's gunna be 2000 dollars" HOWEVER! The difference between Contractors and this Technician is that I would call you up, confirm that this is the case, inspect the window, then give you a price before I ever ordered the new window. I wouldn't tell you this when I'm at your door with the window on my truck. Nor would I charge you 1000 dollars up front (Kyle said they charged him the initial 81 dollars insta) then tell you about the possible extra

[@johncrowerdoe5527]

@@richardommundsen2417 Well the contractor stated his price days in advance solely from the detailed job spec, not knowing it's a decorative glass case with water cooling etc. Yet he apparently kept to his own stated price, which just wasn't Amazon's made up estimate.

[@richardommundsen2417]

@@johncrowerdoe5527 oh sure. But when you look at the job he did and the time he took, 200 dollars isn't unfair. He had to drive up there. It took 2 and half hours. Working on a type of PC hes not comfortable with. And Kyle says he was a great guy. Polite, professional, willing to teach. The 220 estimate knocked down a bit is 100% fair imo. The problem is fully with Amazon estimating it to 81

[@Mike-om4tv]

Amazon is acting like locksmiths on this one.

[@iTrustStream]

Very good video man. You handled this situation very well .

[@stormtmad9865]

Your verified, and that means I have to reply to your comment... That's how it works right?

[@connortheduke8132]

@@stormtmad9865 yeah, yeah sounds right

[@ryugaforever7713]

Lmaooo

[@landont.5400]

100th like.

[@chillvi_beez939]

Hello

[@uss_04]

In terms of the actual technician’s visit, he looked like a guy who was perpetually late cause he took more time with his customers

[@chubbysumo2230]

honestly, at least he knew a bit about what he was doing, and made sure to take his time to do it right. credit where credit is due.

[@amineouachani4552]

Technician : Hey, how are you ? Bitwit : *Carl*

[@wasupman2284]

ahaha.. Duno why tf this made me laugh so much.

[@AdamKrueger_]

Read this as he said it in the video lmaooo

[@rxswipes289]

@@AdamKrueger_ i also did this tf

[@RP123lolololol]

@@AdamKrueger_ me too

[@fatsceptre6313]

Amino there’s nothing weird about that?

[@ashtonjacques138]

Bitwit : He just sent me this text * Flashes Phone Screen * Me : * Pauses *

[@criminalcuteness3952]

"Expert Installation" probably meant to hook the clueless people. In reality all you need is that one kid down the street with those Lego City sets everywhere.

[@bepbep7418]

Lol I was that kid, we just had simple Lego blocks back then though. Now you can teach a kid how to program with Lego's.

[@andgooable]

"Hand picked Pros" "UP FRONT PRICING" "Happiness Guarantee" Seriously what a joke

[@dawn-blade]

Seriously, why are predatory services like this allowed to be offered? Aren't there laws against this?

[@draggy76]

@@dawn-blade Not really. However some people are also stupid and lazy.... and not willing to spend a good maybe 40mins to find a local PC shop, take it in, and actually have them install everything fuck i can get a computer here put together for 200-300 flat. and that's from bringing everything in raw and having them actually build the damn thing

[@donkeysunited]

PC installer: 7/10. Amazon: 3/10.

[@gamingtech972]

@@Devined more like 5/10 overall

[@jonmayer]

Good TL;DW

[@pttthhh]

@@gamingtech972 ½

[@diego30s]

A perfect 5/7.

[@strohhuttv8848]

@@Devined I would say 6/10

[@LucasWillson2008]

Bro for 200$+ The CEO of amazon should be coming out and doing it

[@robertguy23]

i actually wondered if anybody has ever opted for this service lol

[@atnfn]

Why would anyone pay $80 to have a motherboard installed? I think it costs less to have a new PC assembled. Oh WOW it actually cost $200.

[@djsubliminalreeve]

I just played just £10 to have a new power supply installed as I'm to lazy for it even though I know how. he also repaired some impossible bugs that I was dealing with for just a little bit more. the guy I go to would do a full PC build for not even half of what this guy charges.

[@volundrfrey896]

Some people are absolutely hardware illiterate and unfortunately some people take advantage of that. They they know they need to upgrade their some parts and are happy to pay someone else to do it.

[@Eazy_Bruh]

@@djsubliminalreeve WHAT BUGS?

[@darthrex354]

Im sure people with no frame of reference for what these things take or should cost do it all the time. "Oh installing a motherboard sounds terribly complicated, I better have a professional do it".

[@whitneyhi1003]

Tip: If you ever see a "+" beside the price, never believe it's the actual price.

[@starbeekbeek3179]

Thanks mr.obvious

[@shinsosenpai9097]

@@starbeekbeek3179 the negotiator

[@noahhkun5097]

Blind Assassin that’s an even bigger no shit

[@unstableclone9784]

That bruh moment when the install price is more than the product

[@No-Space99]

And here I was thinking “$81?? That’s rediculous” only to find out they charged 3x as much later on. At that point you might as well just learn how to install yourself

[@erikgustafsson9918]

Pretty sure LTT has some nice tutorials on how to install a motherboard, Maybe kristofer yee aswell. Worst case you'll have to checkout bitwits tutorials.

[@arcikbal]

Im building my pc from scratch buy each component 1 by 1 and watching youtube tutorial for it, well its not realy a smooth one at first but im kinda persistent and found the way finally and done with it 😅

[@shauvs8792]

hell if i am getting paid even 81 dollars I'll do the job

[@CoolJoshido212]

@@erikgustafsson9918 why’d you say that

[@jamedlock83]

I did! It's not hard. . .Took me a day and a couple KZbin videos, now i've been doing this for 15 years.

[@BasicCoverMan]

This comment section was absolutely full of people asking what case is used here but with no answer. I also thought it looked great and went on the hunt last night to identify it. I've replied to a load of people but not going to go through 12.5k comments so anyone curious and sees this give it an upvote. Case is from ibuypower, who I think make their own systems and therefore it would appear to be their own case rather than third party. It appears to be called ibuypower Snowblind Element or Snowblind S

[@SpejderIdioterne]

It looks a lot like an nzxt 510i if anybody is looking for a similar case

[@hellobye3894]

K

[@randomindividual769]

what a fucking hero. round of applause for this gent. 👏

[@sammer28]

Its an nzxt case

[@sammer28]

@@Tyler-Bravo they put there own logo on it. Pretty fucking obvious, if you actually stopped to think about it. Rather then acting like a snarky prick

[@zec4367]

Is no one going to talk about how nice the amazon call guy was?

[@NovusNiveus]

That guy was a true professional.

[@squigglyjeffdude]

EramSemperRecta my god. He had hair on his arms, that must mean he has a dirty job

[@attsu.9344]

EramSemperRecta he was talking about the guy on the call

[@emilianobustamante5013]

@@NovusNiveus yeah I really thought he was really nice.

[@Alex-px9oy]

They usually are. It’s sort of their job too though

[@joelovell7991]

Great job! The look on your face when the tech booted up the PC knowing he installed the RAM incorrectly!

[@Recon9143]

I wish this was a new series... "Amazon installs ___" I would love to see them install a TV etc.

[@pollorojo]

It's all subcontracted. It would just be some dude that usually does installs all the time anyway.

[@desiredditor]

@@pollorojo its exactly that you singup with them

[@lesliesavege1206]

They wanted to sell me data recovery service for my DDR memory.

[@Oscar4u69]

@@lesliesavege1206 I heard that business is growing exponentially

[@AVENSTIN]

We all know Lyle was dying to come out would've roasted the whole situation and technician into bits

[@Apollo-Computers]

I was actually expecting Lyle at first, sad days :(

[@wadewilson5712]

could always do a lyle reacts

[@Autobot032]

I don't think so. Kyle knows this guy is one cog in a massive machine and he has bosses to answer to. He even said the guy was polite and professional. Why tear him down? He's just trying to make a buck and live his life. It's not The Verge...

[@robertt9342]

Autobot032 . The Internet has made people expect that treating eachother in public like a-holes is acceptable.

[@Michael18751]

Nobody: Amazon: "104 Dollars for the installation for this one stick of ram"

[@EdgarHernandez-xj5mx]

Michael18751 well they do have to drive there and do it. It’s not as simple as you think. The miles the gas the time and the distance all matter when pricing.

[@stanlee5465]

@@EdgarHernandez-xj5mx EXACTLY! Just TRAVEL TIME would put this up to at least 2 hours, with a MINIMUM of 1 hour to completely extract all of the hardware, swap everything onto the new MB and then put the new MB back into the chasis and do all of the cable management again... I'd say the real problem here is that AMAZON is completely screwing over their third party technical 'partners'... This job should have been quoted at LEAST $150, but AMAZON leaves it up to the technician to either take a bath on the job, or risk not getting any future business from Amazon...

[@Michael18751]

@@EdgarHernandez-xj5mx I know. On paper it still sounds nuts

[@umaroxp5207]

I'm looking forward to the days when teenagers will regain the ability to make comments without the irrational "Nobody:" preface.

[@YoXtruh]

Why pay that much when you can download it

[@jeremybossio8393]

"I don't think he's very well versed or has a lot of experience servicing..... cats"

[@MaskOfCinder]

The technician was wondering why he heard boss music throughout the installation.

[@KTSpeedruns]

Everyone: send this to Amazon. Hire a friend who has built PCs, not Amazon.

[@itskoby]

i would dare to say most people who opt to have "expert installation" don't have a friend who can do it.... that's kind of the point of it being an option...

[@ToeCutter454]

@@itskoby but still... you must know someone that KNOWS someone that can do it... we live in a tech driven society... are you meaning to tell me there's seriously THAT many incapable people out there still?

[@MaxXxoUh]

But every motherboards I bought had really good installation instructions so how about just read the (f) manual ? I mean everyone does it to build legos or ikea furniture, so why would someone ever need this service in the first place :/

[@murdoch9106]

@@MaxXxoUh I upgraded my PC a week ago and I have not built a PC in like forever, sure, I'm a tech... enthusiast I guess... but hell, it was so easy. Biggest problem was my physical state wich is so sorry right now my back was screwed up for 4 days after I did the install. Just mobo, cpu and ram. I had changed the PSU last year to be safe since the original Computer is from 2011. The part that always worry me is the damn front panel connectors but that was pretty stright forward too. I did forget the CPU power cable at first so it wouldnt run but I figured that out. I got a 212 Evo black edition cooler for the 3600X and that was a little bit scary cuz its so many parts but its not hard either. But people just keep telling them selfs they cant do it so they never try. I get told I'm some kind of PC expert professional genius if I plug in a USB cable.... lol

[@someguy4915]

@@ToeCutter454 It's not a point of being 'incapable', people just have other interests, your comment shows exactly the type of person that typically bothers me calling me late for free labor on their computer while I don't even know them but they're a friend of a friend of my neighbor or something... You expect computers to be upgraded, maintained and serviced for free, instead of putting in the effort to do it yourself or pay someone to do it for you. Seriously, the amount of people telling me it's "a learning experience" for me to clean their crappy laptop or install some gpu in their desktop is just amazing, most of them expect you to do it for free, as if travelling there for two hours didn't cost $20 in public transport (or fuel and parking)... This is why only my best friends and immediate family can ask my help with that and know that I will help whenever I can, any other person that asks me to spend my free time saving them money without even thanking me or offering coffee while I'm working just gets to hear my price per hour.

[@zabuza_zen7217]

I have always wondered about the "amazon professional installation"! I'm really glad to see that you did this video! I turnout was not what I was expecting.

[@ccricers]

Yeah, when I browse computer parts on Amazon and see the optional installation prices on them, I think "how many people out there are actually paying that service".

[@bygoneegowaitingremoval]

@@ccricers yeah, in the case the technician did a better job than I would have expected, but the amazon price it´s an awful hook.

[@zabuza_zen7217]

@@ccricers same

[@bygoneegowaitingremoval]

@FuckBadCops agree, that´s why I said "better than expected", I honestly thought that he won´t get the computer even to boot, or the cable management to be a complete disaster.

[@bygoneegowaitingremoval]

@FuckBadCops whoa, I don't live in the States, but if I go there I already now what my first job will be haha. My clients will tip me haha. Here in Mexico as far as I've seen Amazon doesn't offer that service.

[@OnceIWasBooker]

That is SO much money, here in the UK i payed a local guy £50 ($70) to do the same job, replaced my old clapped out AMD 1100T with an 8600k, so he replaced mobo, cooler, RAM and he handled the clean install of windows, which was the main reason I payed someone to do it.

[@a.v.d.s.2216]

I once had an amazon tech to come replace my psu, ssd and do a clean install of windows 10. I payed 80 $ when prompted on the site, and wasn't asked to pay more. Your experience was just.. weird

[@Anonymous-jc5iz]

Maybe cos he asked how much as he wasn’t supposed because the technician also gets given the ‘estimate’

[@jazzysk8rgirl]

@TheCeilingFanCollectorHD the whole point of the video was to see how legit Amazon technicians were 🤦‍♀️ did you even watch the video?

[@bananabames8184]

Did you read the original comment? Wtf

[@drewjackson6403]

probably entirely fake like the rest of youtube

[@iknowyouseeme3233]

@@drewjackson6403 do you really believe this is fake?

[@sneebiesman9888]

9:50 Technician: How are you Kyle: Carl

[@υηιν_313]

😂 yeah, I heard that too.

[@auv8118]

Omfg i just realized he said that, he was so eager to say his agent undercover name that he said carl before saying im good or anything else

[@kevinguo1480]

lol underrated comment

[@moshi5613]

It's because he called him yannis at first so he corrected him🤣🤣

[@huseyinkadioglu]

lmao

[@AddlerMartin]

Did they bring a table and a swiss army knife that HOPEFULLY has a phillips head screw driver on it?

[@medardd]

And of course the extra thermal paste (it’s good essentially pc building practice to have a little bit extra layered on top of the cpu)

[@GlockkeyVL]

But he DID install fans on the radiator lmao

[@jc-px8ox]

nah, first you need a table.

[@joshua4859]

What about the anti static band?

[@e.tsonev]

Did he make sure to cap the fps when you were testing it?

[@ramshacks9493]

Im 21 years old and ive done so many jobs that i always get loved by customers because of the drivers i always do and the cable management, and im always making sure that they dont get scammed by any other technician.

[@Bitwit]

If you're new here, welcome! Subscribe for more content like this coming soon. Btw, I missed the label on the motherboard packaging that lists support for Ryzen 3000 out of the box 😅 For years I've completely tuned out marketing hype badges on motherboard boxes. Turns out they can still contain useful information once in a blue moon. Part of me still thinks the tech wouldn't have asked me about BIOS updates had it been a non-MAX board though.

[@_ryukora]

Lol no way

[@chakraSUPREME]

This had me fuming at Amazon from the get go

[@uuubs]

Seems like amazon customer support is not assessing your situation properly

[@josethemacho]

Well he fixed the computer. I think the scammer is that title for click bait.

[@JuuMAN52]

Excellent deep dive Carl!

[@iRubarB]

Bitwit: IT'S. A. SCAM. Also bitwit: "Its almost in scam territory"

[@Cordtus]

I would say charging almost 3 times your quote is definitely in scam territory.

[@Remert467]

that was after nice guy came. maybe after some second thoughts he was feeling ripped off xd

[@Kidkosmos]

@@Cordtus Not really. No one forced them to pay. No one mislead or lied. They knew the price upfront. If Amazon feels their services are worth that much then they're within their right to charge what they see fit just like you're within your right to decline their services.

[@AlecMuellerMusic]

@@Kidkosmos What? He literally had to pay the $80 upfront then was quoted $220 by the technician.. How is that not being mislead/lied to? Get your head out of your ass

[@jarron5780]

its a click bait its almost in click bait territory

[@whyamihere5111]

I was looking for an SSD one day and found that "expert Installation" option for an 860 evo being $151 as an estimate

[@wendellsawyer4386]

I'll do for $100 for you. :D

[@user-zu6ts5fb6g]

ill do it for 1 cent

[@ernestocastellanos6446]

Id do it for a grilled cheese sandwhich

[@rebornjoker359]

I'll do it for some Pizza Rolls

[@tannerteddo]

Ernesto Castellanos same here.

[@kevinhorn4219]

As someone who does not have quite the tech savvy to build or work on their own computer, this was a fantastic video. Your assessment was completely fair to both the technician and Amazon. Great transparency for a service someone would have no way of knowing about until they try it, and maybe waste a good amount of money on finding that it was worthless to do so, in the process.

[@zachwilcock6199]

That customer support was pretty impressive though, ngl.

[@LukasHauf]

100%. He was so friendly and understanding.

[@Whitey23]

Amazon customer support is actually pretty good

[@cw7746]

Lol basically their last resort is to hand you $50 if your pissed right before refund or replacement

[@Ograws]

Amazon has amazing customer service compared to other companies. They've usually always resolved problems for me

[@sweeches]

cute pfp!!!

[@Lemonzify]

I'd rather buy more parts than paying $81 to a random to put my lego together lmao

[@bradleywalton970]

Right? You could get 16 GB of ram for that price

[@russkijnemez5911]

@@bradleywalton970 or 1/10 of a new GPU 😢

[@amvywavy]

I'd actually like to put them together instead of someone putting it together

[@kreciorek2349]

@@amvywavy free and fun

[@amvywavy]

@@kreciorek2349 yes

[@willn8664]

There's a small local company in my town made up of military veterans coming from the communications field and they only charge $50 for average service. If they can't fix it, they don't charge. They also have this special plan though that is similar to Build A Bear where they assist the customer in picking out the parts as well as watch over you while they teach you how to build a PC from scratch with your parts for only $25.

[@Kidkosmos]

How are they even profitable?

[@DecibelAlex]

sounds like they earn just enough to get food on the table. it's called rehabilitative work. for people who don't have anything else to do during the days.

[@roamingwaters8876]

Can I order from them??? I’d love to support them and get a decent PC that’s not gonna drain my pocket

[@jlueb]

Military vets working on computers is not something I would expect but sounds awesome

[@MaoThe1st]

This is genuinely cool. Also the price is somewhat comparable what I'd pay here in East Europe. When we were buying my PC for the office a couple of years back, I suggested I just get the parts I liked from wherever they sold them cheapest, but my boss wanted things done asap, so she went to a local store, ordered everything from the list I gave her, and I think she paid somewhere between 50 and 70 Euro for the assembly.

[@jonathansantana6239]

So glad u put Amazon on blast. I hope you do a video on their customer service or some other policies. Im a prime member with a lot of problems with Amazon and their services

[@BandtheHoorse]

Jeff Bezos hearing "it's not a sustainable business" *Laughs in Billions*

[@bobisadrummer]

Trillion now :|

[@whomdisboyis4818]

@@bobisadrummer a trillion is 1000 billion... just like 1 billion is 1000 million. He needs 10x more the money to get to a trillion

[@cancerishere.3362]

@@whomdisboyis4818 He would've seen the headlines all over facebook a while ago about how Bezos will be the first trillionaire, as they made it sound like he was at around 900 billion already.

[@jonasps9769]

@@bobisadrummer he has about 100 billion not a trillion

[@silasbarran4263]

people need to fact check how much money Amazon has...

[@SavagedSushi]

Someone needs to do this but with a Hardline tube waterloop and get a motherboard replaced! Haha that would be gold to see reactions.

[@Samiuddin98]

Nah they finna charge you fucking 500-600$ for that🤣

[@devilmikey00]

@@Samiuddin98 Honestly, If I was the technician and came into that situation I'd just apologize and nope out of there. Not worth the time or the effort and if I fuck up anything I could easily destroy the system.

[@shawn1869]

That would be a great video

[@SavagedSushi]

@@tresloco3875 Or ask them to just upgrade the cpu. haha

[@Gorilazz.]

oh man if i was a tech for amazon do stuff like that id be freaking down! id be like lets go to microcenter by some more petg tubing and lets get this b running! hahaha

[@Davis38]

2:12 the box literally says "Amd Ryzen 3000 Desktop Ready" on the bottom left lmao

[@EvilTurkeySlices]

beat me to it

[@backupplan6058]

Would have also thought someone of his calibre knew off the bat that MSI Max was released to make it clear it was 3000 series compatible.

[@ayyytony]

In his defense, some say that but for some reason aren't actually flashed. Worked at Fry's for several years and had customers coming back saying it wasn't flashed. Upon some research, it turns out that some boards, flashed and un-flashed are sent out in "Desktop Ready" boxes.

[@imapirateyarrr4508]

@@ayyytony MSI's Max version of thier boards were specifically made to increase the BIOS chip capacity to accommodate for the Ryzen 3000 BIOS. All of them 100% are ready when assembled. So unless they really screw the pooch and put a non-max version in a max edition box, there's no issue.

[@Jaymobe07]

Some people have complained that their MB wasnt flashed despite saying that. Probably a small small percentage, but it still has happened.

[@mihajlocolic01]

That's why it's always good to know how to put everything together yourself or have someone close to you (friend, relative or neigbour) to do it for you for free or for very less amount.

[@RashaKahn]

I'd be funnier if the guy pulled out one of Kyle's videos to reference while working on it.

[@thatdude034]

Yeah and while doing that not even realising Kyle was right next to him lol

[@dmarksvr]

Ya, but It'd be even funnier if he pulled up the Verge video as reference ;)

[@kaekayyy2554]

i just wanted lyle to handle this one but i guess that's asking too much.

[@Konvinced89]

If he could stay in character the entire time without cracking, so much respect. I'd be done on the way to answer the door.

[@shaunh1820]

that would be fkn gold bud

[@DarthEradicus5908]

Lyle looks a lot like Tim Pool.......

[@andrewszerbiak7330]

Omg yes! That would have been hilarious 😂😂😂

[@jgvillan01]

I feel Lyle would have been a dead give away that this wasn't a "legit" service call.

[@casedistorted]

“Wow” Was the best line in this video. That amazon guy on the phone seemed genuine, if you’re nice you’ll get nice people in return. I’ve actually thought about doing installation and stuff for kids or older people in my local area since I know how to do a lot but don’t work in computers, wonder if it would be feasible to charge a small amount on Craigslist and see if I’d get any buyers. Just been trying to think of ideas to help me so I can stop driving a cab third shift and help others at the same time One more note, I wish all motherboards had that RAM in the wrong slot message.. I built my first Pc a few years ago and didn’t realize for almost a year that my RAM was in the wrong slots so I had 16gb’s of 2866mhz ram for a long time because I couldn’t get it up to 3200mhz speed until I changed the slots one day on a friends suggestion, and having them in the correct slots worked. Go figure.

[@someguy4915]

I mean, you could've just checked the Quick install guide (delivered with your motherboard) or manual (also delivered with motherboard) which would've told you that ;) There are plenty people offering 'pc service @ home' style work, typically it is not a fun (side)job, the pay is bad, the hours are worse and the customers typically range from normal to damn awful (highly entitled etc.) I'd only consider it if you have no other options for making cash, delivering papers will pay more for instance.

[@gharretje]

I wouldn't do that bro. Think of it, who is in need of such a service? It's people who have basically 0 computer knowledge. Let's say you say "I only install windows and make sure the drivers are installed" if they know what exactly 'just windows and drivers' means they probably wouldn't need you in the first place. So what is a very likely result? "but my mail isn't working, my x isn't working, my z isn't working" and expecting you to fix/configure all that. Since they lack the understanding of it being something they have to do themselves. And if you do decide you are gonna configure those things, it's gonna take way too much of your time to be worth the effort.

[@someguy4915]

@@gharretje Exactly that!

[@someguy4915]

@Silver Skateboarder Nope, have had systems where it's 1st and 2nd slot and have a board here right now where it's slot 1, 4 and 7 for tripple channel and a second board which wants slot 1, 4, 7 and 10 for quad channel on 1 cpu and a mirrored order for dual cpu so nope, definitely not always slot 1 and 3...

[@littlered6340]

Thanks for this video, it was enlightening. I've never needed to pay for a technician as such and never would have known how scammy it is.

[@icrafterchips]

I think that Amazon is run by The Verge

[@J_lil_Bat]

😂😂😂😂👌🏻

[@nevergone3424]

Holy shit, Im DED

[@bolenjames21]

ran

[@newfrontierwolf]

Amazon: " $81 please" Tech: "uhhhhhhhh 220 please,and would you like a protection plan with this for another $100"

[@HappyBeezerStudios]

To be fair, he did a fine job. It's more a communications issue than some shoddy overpriced tech.

[@fernandomendez-beltran9917]

"A fairly high-end build..." I'd have to sell a kidney to afford this lmao.

[@HaitiSpaceAgency]

Fernando Mendez-Beltrán aio are cheap as fuck mate. In price and quality.

[@robertboudrie2234]

There are plenty of people who would even throw in a nice gaming chair if you coughed up an organ. Type O is a bit more valuable - back when BEK transplant sold them on the web there was a $5K surcharge for O's (you had to go to Shanghai for the install)

[@bluflame5381]

I'd have to sell an arm and leg

[@jawad9757]

You guys have kidneys?

[@TripleE15214]

Jawad you must of got a killer pc if you have no kidneys

[@bobdole8830]

in the EU it's illegal to deviate more than 20% of an estimate...

[@i-is-charles8225]

Pc parts in the EU also cost a fortune compared to the US

[@iddan1205]

Kyle: Let's see if it's a scam Amazon, Verge: Prepare for the content and privacy strikes are coming.