I Received the Following Email from TIDRADIO and it's a Surprisingly Good Response to Jim Heath W6LG

[@KO4VNX]

They do this because they respect you and value your objectivity!!! Excellent!

[@nickl3872]

Thank you so much for being 100% honest Jim. So many of these channels are bought. I greatly appreciate honestly as im a new ham on a budget and can't afford to buy bad stuff.

[@ham-radio]

I appreciate that!

[@1337flite]

Wow that is an incredible response. Both admitting the issue and replacing bad ones.

[@UDX4570PalmSprings-yh1mv]

That email says ALOT, I bet you wouldn't get that sort of response from Baofeng . Thanks for sharing that with us Jim!

[@WECB640]

Jim, your channel is very powerful and has great influence. The letter from Tidradio is proof of that. Congratulations. 73 OM

[@ham-radio]

Thank you very much!

[@ka6psdrbeswick709]

Always unbiased and fair. By the way happy belated birthday. Take care of you and Mrs heath.

[@vk3hau]

Up until now I have never heard of TID radio, I’m gonna go and check them out now. Thanks Jim.

[@UDX4570PalmSprings-yh1mv]

Same here, something to look into.

[@abrahamnorthhampton3327]

It is fantastic to see you on here again!

[@lyfandeth]

Surprisingly responsible!

[@SilverBrass]

Wow! So refreshing to see this. I thought that level of support was extinct now. I'm impressed.

[@bruehlt]

I don't think I've EVER heard Bafoeng doing this - that's amazing!

[@robustreviews]

I hope you’re doing well Jim, a great result! Look after yourself sir.

[@LeeMcc_KI5YPR]

Other channels reviewed the H3 with similar results. First one failed, TID-provided replacements good. They want the serial number to track which batch your radio came from. They may have made improvements along the way and want to know if yours had the improvements.

[@DonDegidio]

Hi Jim, Hope you will have a great day. That's the way customer support should work. 73 WJ3U

[@machfive916]

Tidradio respects your knowledge, influence and objectivity. Can't wait to see your reply.

[@fonze1969]

sending love and prayers to you and your family from mine god bless and 73s

[@Rubedo777]

Bloody good show Jim. I’ll be watching your response.73 💎 💙

[@robertmeyer4744]

Very good ! when you do a honest review good company's watch video's and make changes. this is great for costumers . 73's keep up the good work ! A honest review is best !

[@48661]

thank you for sharing this and your thoughts, 73

[@theroguetomato5362]

My Tidradio TD-H3 wasn't tripping any repeaters. After some troubleshooting they concluded my unit is defective (not sending CTCSS). They're sending me a new one. I think Tidradio support is excellent.

[@Ka9radio_Mobile9]

I look forward to your up coming review!😀

[@paulyoungs7828]

I have several HTs, including Yaesu. The TD H3 has a lot of capabilities when it is unlocked. It is easy to program with Chirp and upgrade the firmware with USB C cable. I bought another one. I look forward to your next test.

[@codywrites]

Wow. That is an impressive email.

[@johnnorth9355]

Respect (to you).73

[@amateurshooter6054]

Thanks Jim

[@vkradio1656]

Great follow up Jim, keep going mate!

[@ham-radio]

Thanks, will do!

[@arekx]

What firmware version reviewed triradio had?

[@WilliamLaakkonen]

The response is nice to hear of- though I wonder if it is something of an AI coached response or if there is a real human behind it as the letter is not signed by a human. People make a difference after all, and there is no name on the image you posted here Jim. When I for example, contact Yaesu's repair staff, I always have a human I am in touch with- not an anonymous "team". If you want to build a relationship, you need to have a point of contact- that is after all, how our ham fraternity works. 73 OM and thanks for your work on showing us these units.

[@KB9VBRAntennas]

I made the decision several years ago to no longer review inexpensive Chinese handhelds. It's all the same radio with a different 'skin' and more often than not, it is going to be a hot mess. Why perpetuate this nonsense?

[@adcraziness1501]

Ask them to please resize the H3's display bezel. It is undersized to the screen below it and looks weird.

[@blugoose86]

Thanks Jim. I wonder if they will replace my HT I bought two years ago that I can't use. If you thought the H3 was bad, you should see my TD -H6. It transmits simultaneously on more frequencies than an old push button car radio. I can pop the circuit on my CGI outlets with it. It also killed one of my computers. Wasn't too happy about that, but I don't have enough knowledge to understand why. Praying you have more good days than not so good days, de James KA9TII

[@Rubedo777]

With respect… why not get in touch with TID radio… tell them the script what’s happened to you … if you don’t ask, you don’t get.73 Best wishes… 💙

[@blugoose86]

@@Rubedo777 Well, that sounds like a great idea until you look at it from their point of view. (I'm one of those considerate people) If they do it for one, the might put themselves in the position where they might get pressured to do it for all. Can you imagine how many radios they would be replacing? Even though I didn't start hearing about how bad they were until after the return window passed, it's my own fault for not testing it right after I got it. Lesson learned. 73 de KA9TII

[@TwiceFives]

Woah, pretty unusual for a company response, no?

[@ai5dd]

Tit Radio lol

[@raymondmartin6737]

They sound very responsive. Nice to hear about that service. 😊73 de W2CH Ray. Be Well, sorry to hear 😢 that you have those health problems. 😮