I Tried To File A RYOBI Warranty Claim | My Experience

[@Miked1332]

Same here. The website NEVER works and tells me to sign in to message them even though I am signed in. Tried calling and they said to take it to a service center which is at least 50 miles away. I have had multiple tools go bad this year alone and all of them are less than a year old. Whisper series drum fan and my $900 whisper series AWD 40v mower. This whole experience has really turned me off of Ryobi. I am not buying anymore of their tools again since they offer a warranty, but make it extremely difficult to actually follow through with it.

[@AnilRamdeen76]

I’m currently going through the same thing right now with a trimmer. It has been 3 days now going back and forth from the service center and their chat people. I have almost all their tools and now I just returned a 40V lawnmower and a new trimmer/blower combo that I purchased less than 90 day. I’m slowly getting rid of my Ryobi tools and switching to Rigid

[@agentalexcamp]

I hear ya!

[@PolarizedOath]

Got a 40v self-propelled mower that the service center wants $75 to ship but mower is less than 90-days old and defective after 4 1/3ac mows. did they every cover the charge for you?

[@chrisc7516]

I got a return call from Ryobi in like 2 hours, and they sent me return label in about 24 hours and I printed it off and sent my recip saw into get fixed…no headaches at all.

[@agentalexcamp]

That’s good!

[@MoscowTrumpTheFentanylKiller]

How did u get return label?

[@WaterBearOfficial]

Great video. My Ryobi stick vacuums wheel just broke off. Ryobi doesnt sell replacements. Its still under warranty, but conveniently for them the warranty page says "page not working" when you click to submit the claim. Sent them an email with all pertinent information, so now we wait.

[@agentalexcamp]

Goodluck!

[@MoscowTrumpTheFentanylKiller]

Try closing the page, clearing the cookies for the page, then relaunching.

[@edfix]

I had a similar problem a few years back. A reciprocating saw (NOT a Sawzall (R)), part of a combination kit, failed. The motor would hum, but couldn't move anything. Broken transmission or something. I just went to the Home Depot where we bought it, and asked for an adjustment. They confirmed it was broken, and told me to just get another one off the shelf. It was a somewhat newer model, but the same tool. I let HD do the negotiating with Ryobi.

[@agentalexcamp]

Yea unfortunately Home Depot just recently stopped being a service center at all for Ryobi.

[@ILruffian]

100%. It used to be so convenient. But HD stopped providing Ryobi service in 2022. To make matters worse, the protection plans HD pushes on you mean nothing until the start of the 4th year after purchase. I was a Ryobi guy for lawn and garden. Probably not anymore, as a warranty repair is going to involve driving 3 hours in total (80 mile RT x 2). @@agentalexcamp

[@stinkycheese804]

You think you can ship that for $10? You have not experienced the increased cost of shipping in recent years. The way they do their warranty claims is similar to (almost) everyone else. I'm not defending that, just sayin' it's not really relevant except they need to put more pressure on Home Depots to service what they sell. This too, is not all that isolated to Ryobi. I believe ALL merchants with lots of physical B&M locations, should service products instead of society throwing everything into a landfill and suffering the pollution of making new replacements.

[@agentalexcamp]

I found out how much it would cost to ship it before making the video. It was $10. I have no problem taking it to a local service center, which is why I tried that first. The issue is for people, like me, that don’t have a local service center. Also, this is the first time I’ve ever had a company try to get me to pay to ship it to a service center. My Ring stopped working, they immediately sent me a new one, and had me send the broken one back to them. My Rheem water heater stopped working, Rheem gave me a warranty claim number within 5 minutes on the phone, took that claim number and the broken water heater to my local Home Depot, immediately switched out for a new one.

[@Toolspecs]

Where are you located? Ryobi warranty goes way easier than this usually.......exept if you do a tool review (no receipt, no warranty).

[@agentalexcamp]

I’m in Arkansas. Had the receipt and everything. Was very annoying process

[@ILruffian]

It used to be easy when Home Depot was still an authorized service center. HD and Ryobi knew or had to know that this change would screw consumers. There is *zero* legit reason for the only store in the country that sells these items no longer to be a service center.

[@marybracey6148]

You would think at least drop it at Home Depot and they send it to the next Home Depot store that does fix them instead of shipping it yourself.

[@agentalexcamp]

Home Depot no longer has a partnership with Ryobi as far as being a service center. That was the problem

[@jfc723]

Customer service at any US based company is a complete pile of crap.. most of them are just working from home and chatting with someone at a hub.

[@curtiswashington1498]

I took my weed eater to a service center it was a old house with the son there he did not know anything. He told me call back in two weeks it has been two and a half months they do not answer the phone never buy Ryobi customer service do not exist.

[@agentalexcamp]

@@curtiswashington1498 wow

[@timgeorge5983]

Ryobi is not responding to calls , requests for callbacks, or texts. Multiple days of attempted contact. They’re losing us as formerly loyal customers.

[@jasonfrazier7345]

I'm having the same issue with their customer service. I bought a 40v backpack blower about 4 months ago, it worked great until it stopped working. I maybe used it 3 times for a combined total of 20 minutes of run time. Battery was fine, the blower just doesn't work. I made several calls, emails, texts, basically every avenue to try and get ahold of Ryobi customer service. I was on hold one time for an hour and a half and no one picked up, so I hung up the phone. Super frustrating. I'm will definitely never buy a Ryobi product again. Its been about a month and still no response back.

[@judyhatton5798]

Lawnmower bought! Blades won't go on! Who owns this a Commie China group again?

[@judyhatton5798]

Time for a LAWSUIT! Get y'all together.

[@judyhatton5798]

Blades are on machine, won't go around after working fine for many mos

[@thesaint5663]

Glad you posted this, and to find out I'm not the only one that has dealt with this

[@agentalexcamp]

Seems to be a common thing!

[@rudymoreno3279]

Update to my Ryobi Mower "warranty" issue. As I described earlier, my home depot warranty I purchased along with my Ryobi mower, approximately a year ago required me to take the mower to the nearest service center, approximately an hour's drive away. I was to pay for all charges, up front, and after approximately 1-3 months later, I would get my mower back. I was then expected to submit my repair receipt back to the HD warranty people for reimbursement. I decided to look into Ryobi's warranty. Turns out, my mower is covered for 5 years. I did have to spend about 20 minutes "on hold" with Ryobi, until I finally spoke with a customer service representative. After giving her purchase dates and model/serial numbers, she then arranged for a prepaid shipping label to be emailed to me to use to mail my mower to the service center. Not sure on the wait time, but at least I didn't have to pay for anything out of pocket. I'll keep you updated on the repair wait time and the final outcome of the mower. Fingers crossed I get a new mower!....lol

[@rudymoreno3279]

Same problem here. Sort of. My Ryobi self-propelled mower stopped working 12 month after my purchase from Home Depot. Fortunately, I also purchased a 3 year warranty "all state protection" plan from Home Depot. When I went online to begin the warranty process, myh only option is to drive 50 miles to the nearest service center or have it shipped (who knows how much it costs to ship a mower). So far, my Ryobi experience is not starting off well. Oh, and the approximate wait time is a month to diagnose the problem and approximately 3 months if parts have to be ordered. That's a long time to be without my mower. Really considering going back to a gas mower.

[@agentalexcamp]

Ugh so frustrating.

[@jpconga5]

My ex girfriend works for HD customer service. Told me the same thing they never answer phone calls even when they call. Customers yell at her all the time but they won't answer. It's a joke the warranty

[@destinyreturns4885]

The squeaky wheel gets the grease. Glad you were able to get this resolved. I would think that Ryobi would be far more customer friendly in dealing with problems, as that's the correct way you build brand loyalty.

[@agentalexcamp]

@@destinyreturns4885 I agree!

[@EEShoeBox]

In the same boat. Impact driver P235avn may have bearing issue. 52mile away is my service center and they claim this model is not on the warranty replacement list. Shipping the package must include charger and battery which add to the shipping cost of $20 buck at usps. I’m on a crusade to migrate. Ryobi warranty sucks

[@agentalexcamp]

Mine was p235 and that’s what they replaced. Not sure why they won’t with you

[@zanderesp4295]

Slowly transition to Hercules, their new impact driver has been beating the top dogs.

[@agentalexcamp]

Nice!

[@DarthWoo]

I've been trying to find information to help me with a recently broken 40V mower. I do have a service center a little over half an hour away, but I can't seem to contact Ryobi by their own provided email support address. They just keep giving me an automated response that somebody will get back to me, and nobody ever does. As much as I dislike getting jerked around on the phone, I guess I'll have to go that route prior to actually hauling my mower half an hour away?

[@agentalexcamp]

I believe you can contact the service center first, and see what directions they give. I believe Ryobi will just tell you to go to the service center anyways.

[@ILruffian]

Agree, it's nonsense. At least your service center is only a half-hour away. Mine is 90 minutes. And another guy posted above that his is 5 hrs each way. Nonsense.

[@spearhrower]

Ryobi (UK) no longer reply to my Emails. The window to register expired whilst it was under my Christmas tree. I feel like throwing it through their window.

[@agentalexcamp]

Wow

[@GUIDE_Nico]

Seems like when you search they are 75 to 95 miles away. I'm in northern San Diego County. Like really? No service centers in San Diego ?

[@agentalexcamp]

That sucks!

[@Mike.D.843]

I just did a search for this because I just had a tool failure and had to warranty it. Nearest service center is 81 miles away. They offered me a replacement tool right away, they didn't even ask me to take it to a service center. In my case the tool is their 18v ez clean power cleaner. Maybe that is the difference? Maybe those aren't repairable? Either way, I'm happy. I have spent thousands on Ryobi power tools, lawn/garden tools, and batteries. I've been using them for years. This is the first time I have had a warranty claim.

[@agentalexcamp]

Yeah, I think certain tools they designate to try to repair first, and some they directly replace. I have a ton of their tools, and this was my first time needing to file a claim also. It was definitely a hassle.

[@joshymcdaniel9233]

Dang man lucky I’ll take 81 miles 😂 My closet is 2 states away 5 hr drive each way’ They told me to ship it if I wasn’t willing to drive shipping is half the cost of a new one to ship and gas would be 5x the cost of tool it’s a catch 22 If you provide legit receipts I wish they would allow a swap at a Home Depot that would be so much easier’ but I’m not stupid there’s a reason they do it this way’ It’s all set up so you just give up and buy a new one!

[@ILruffian]

Agreed. And lets not forget the expensive extended warranty that Home Depot pushes on you. What they don't make clear is the paid extended warranty only comes into effect at the start of the FOURTH year of ownership.@@joshymcdaniel9233

[@c28.]

Ryobi is absolute garbage. I had a battery come in dead. I filed a claim on 12/4/2023. I sent it out the next day and they didn’t open the claim until the 14th. Then it didnt make it to them until the 22nd. Then on 1/4/2024 they said that the battery will be replaced. The new battery didn’t get shipped until 8 days later on the 12th. I still haven’t recieved the replacement battery and it’s 2/3/2024. They need to change their warranty name to something other than Ryobi rapid. I should have just brought the battery kit back to the Home Depot and not even dealt with Ryobi. Don’t expect a quick turn around.

[@agentalexcamp]

That sucks. The entire brand isn’t garbage. This was just a bad experience.

[@projectmalus]

I've been waiting 5 months for a replacement DOA battery for the big tiller, sounds like I'm halfway there then. I wonder what Home Depot's insurance company thinks of possibly defective high power batteries sitting amongst their valuable inventory. And if I order a new battery thru the mail, is there also a 25 % chance of it being defective and no recourse? sounds like a crap shoot. Looks like a great tool (haven't tried it) shame about the batteries and quality control.

[@c28.]

@@projectmalus I had to send them an email that I hadn’t received the battery and they ended up sending another one.

[@JasonPeng2022]

The same experience. Only two service centers in our area. These two are very close to each other but it is 30 min driving from my aera. I have to deliver the power tool to their service locations or I pay the shipping to ship it there. It is only cost me less than $20 ( $45 for driver+drill + 2X 1.5 A battery+ charger). I think by dong so ryobi just push you gave up your warranty claim.

[@marthazuniga6629]

Lawnmower warranty Closest service center 110 miles away. Ridiculous since I live in a major city. Not purchasing any more ryobi tools

[@jeffyjeffy8200]

They suck with the warranty process they wanted me to take my $30 flash light to a service center and the nearest center is 3 states away and with the cost of shipping these days it would cost me $55 to ship it it’s stupid my opinion is if they don’t have a center near you it should be a automatic replacement

[@agentalexcamp]

I agree!

[@jeffyjeffy8200]

@@agentalexcamp exactly and not counting the cost of the packing material and the gas to go get the packing material and to go the post office or UPS or FedEx store I might as well go to Home Depot and get a new one because it be chepaer in the long run which is sad or even have a RYOBI tech specialist at Home Depot in like a Food Truck style one for RYOBI tools where they can work on it or tell you if it’s fixable or not

[@agentalexcamp]

@@jeffyjeffy8200 they used to have a partnership with Home Depot so Home Depot would be a service center you could take it to, but they stopped it

[@rastaricky9584]

Bottom line, don’t buy Ryobi tools

[@agentalexcamp]

Nothing wrong with Ryobi tools. One of the fastest growing tool brands, especially in the battery powered space.

[@rastaricky9584]

Glad things worked out for you…some of us have not been so lucky. I have a pressure washer and the wand mysteriously developed a puncture. Not sure if that’s a usual things, but given that I don’t have my receipt coupled with your experience, I’ll probably be better off springing for the new part. I also understand mileage may vary, but my other tools by dewalt, have proven far more reliable and durable.

[@agentalexcamp]

@@rastaricky9584 Tools like Dewalt are going to be better, but that’s expected because of the cost. I’m saying for the price of the Ryobi tools, they exceed expectations. I would create a free pro account at Home Depot, so it automatically saves all of your receipts and you never have to keep a paper receipt.

[@JamesHPreiss]

I bought a Ryobi Blower/Vacuum Kit on August 7th. The box had been resealed but everything was in order so I charged the batteries and the tool didn't work. Dropped it off at the service center on Aug. 15th for repair and on September 12th I was notified that Ryobi would be sending me a replacement. As of today still have not received the replacement. The short or it is that I will never buy another Ryobi tool, nor would I recommend them to anybody. With service like this I don't see how Home Depot has the conscience to sell them. I've always thought of them as second rate tools, was hoping for better this time. BEWARE!!! if you choose to buy Ryobi.

[@agentalexcamp]

I like the tools themselves. Have never had any issue besides this one impact driver, but the customer service side definitely needs some work.

[@PleakTCG]

Ryobi sucks big time, just for the peace of mind and warranty services I’m going to pay more upfront and go with Milwaukee. Both drill and 2 gallon sprayer died after a year and a half of just basic home use. I’ve dealt with Milwaukee services and they have a full repair center and will cover shipping costs deemed warranty is still within 5 year period of the manufacturer date.

[@agentalexcamp]

I have no problem with Ryobi products. This drill was the only tool I’ve ever had break, and they have repairs centers, like I said in the video, but I’m not shipping off a $40 drill

[@geraldfisk4132]

I just went through the exact same with my pressure washer. No repair shop close to me wanting me to pay shipping when under warranty for my 500 dollar washer and I got them to pay shipping but with research people are saying they get their stuff back not fixed and takes forever thinking what to do. Corporate greed is bull shit

[@agentalexcamp]

That’s tough! Hope you get it worked out!

[@joaquinmaciel4431]

So in my case I bought couple of ryobi tools about a week ago one of my tools stopped working within the second time I used it an inflator deflator compressor. My issue is I can’t find the receipt so does that mean I have no warranty since I can’t find my proof of purchase

[@agentalexcamp]

If you bought it in Home Depot, and remember what day and general time you bought it, they may be able to find it in the system.

[@fkarau]

Never had luck with Ryobi. Last product of theirs I bought was over twenty years ago. They must have had over a dozen battery styles. You see old Ryobi cordless tools at every garage sale. I have 20+ year Ridgid 18v cordless tools that originally came with Ni-Cad batteries which of course died but I can buy a new 18v Ridgid tool today and take it's li-Ion battery and it slide right into my old tool and it works. Lifetime warranty on new batteries too if you register them.

[@agentalexcamp]

Ryobi in the last 5 years is completely different than the stigma they used to have. All of my tools are Ryobi. My issue is with their customer service department

[@MoscowTrumpTheFentanylKiller]

@@agentalexcamp What difference does it make if they only have a 90 day warranty? The Home Depot return period. It beginning of summer and I have 3 service centers near by. The quickest I can get a repair is 3 months for Ryobi tools (they do other brands because Ryobi doesn't have single brand authorized service centers, and have quick turn around on those brands because they don't break down as often according to what 1 told me). The cheapest thing they have to ship back for repair is a battery for $22 via USPS (non-HP as the HP will cost more due to weight). Most high volume manufacturers I have seen with low quality product that require the victim pay shipping at least get a negotiated rate then charge the victim fixed rate (based on the item being returned) for a shipping label. They want their product to be THROW AWAY!!! AND THEY WANT A LOUSEY REPUTATION that comes from people SPREADING that it is a low quality THROW AWAY product among friends.

[@tomtillman]

Register your product, file a claim online, they send a pre-paid label. Drop it off at a Fedex location. Their website is a bit buggy, though. Tests your patience.

[@bobkucharski9425]

I recently tried to register for several days, the site doesn't work.

[@MoscowTrumpTheFentanylKiller]

why doesn't their warranty say that? It says register your product, when have claim call toll free number, i called toll free number it gave me choice of paying what tool worth to ship ($22 to ship the non-HP battery USPS is cheapest thing you can ship) or take to local service center, it start of summer local service centers (3 of them) said they a couple weeks behind on most brand tools, but 3 months behind on Ryobi, 1 recommended I get another brand (I was checking Ryobi warranty out before buying).

[@leighclark969]

It's nice to know this info. But if someone is using a power tool every day like a builder, I myself wouldn't get or really wouldn't recommend Ryobi (they are for small DIY jobs), better off with Milwaukee or Makita. I only use Ryobi because of their garden tools range, when I needed a battery line trimmer and mower there wasn't a lot of alternatives.

[@agentalexcamp]

I hear ya! They definitely started off as the weaker brand, but honestly everything I’ve researched has said that when it comes to battery powered tools, they’re very comparable with the higher brands now. They’ve stepped up their game! But I’m still not thrilled about their warranty process.

[@realJohnJohn]

my milwaukee drill sucks

[@MichaelGeiger-em3ut]

I had the same issue with a Lawn Mower. They told me I had to drive 140 miles to the nearest service lotion to drop it off. Finally, they agreed to allow me to ship it, and after a bit of fight, they said they would pay for the shipping. But I need to find a box to put the lawnmower in. Not sure how I am going to find a box that big, and not sure what kind of condition it will be in after the repair location gets it. I have to think Ryobi's actual cost for a machine is less than two shipping charges and someone's time to repair it. The warranty service is not well thought through.

[@agentalexcamp]

Yeah they make it a lot more complex than it needs to be!

[@48LongStemsFlowers]

Thanks for putting up the video. You make me feel like I am not crazy or along.@@agentalexcamp

[@agentalexcamp]

@@48LongStemsFlowers no problem!

[@m9ovich785]

I am going through that right now with Ryobi. The web site does not work right half the time. Get an error 431 or something like that when hitting the Submit button to file a claim The person on the phone can not find My completed claim UGG.. seeing the Tool mfg with these Warranties, You'd think the Selling store would just exchange the Tool ??? NOOO, Gotta make it a headache for the Consumer...

[@agentalexcamp]

Yea I was hoping to just be able to return it to Home Depot but nooo lol

[@BeaverStateMilling]

If you read the warranty paper work your tool came with, it is quite clear that tool must be sent back or taken to repair center. Furthermore all the manufacturers have the saw type of warranty that you need to ship it to them. You just bullied them until they caved in. If you don’t like their warranty policy don’t buy the tools from them. They have a name for you. Karen!

[@agentalexcamp]

You may want to watch the video, and actually pay attention, before commenting. The issue wasn’t that I needed to take it to a repair center. The issue was that they terminated their partnership with Home Depot as a repair center, and this particular tool was too low priced to be worth shipping it out and going through that whole process. If you go around calling people Karen for putting free information on the internet to help others, you got issues that you need to deal with😬

[@LLAMA-LLAMA]

Sounds like Chaka Gillis is right, Ryobi tools and now their customer service is trash.