Iberostar Quetzal & Tucan Resort Review: Overview, Dining Options, & Room Tour!

If you’re traveling to Playa del Carmen, Mexico and are looking for a place to stay, consider this resort! Iberostar Quetzal & Tucan are located inside a gated community called Playacar. Despite the two names and separate reception areas, they are simply two sides of the same resort, another way of saying the left and right side. You’ll be sharing the same common areas: dining halls, theater, beach, and pool. The rooms look the same no matter which side you’re on.
In this video I’ll share a resort tour overview, show you the animals on the premises, explore the dining options, do a room tour, and view the nightly entertainment!
Iberostar Website: www.iberostar.com/en/hotels/r...
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[@Kuzo32]

The manager of quetzal, Jamie, is an amazing person. He’s very caring and kind. I got swimmers ear while I was down here and the first thing Jamie did when he saw me the next day was ask how I was feeling and offered to stop by the pharmacy the next morning. Just wanted to shout him out.

[@missannasadventures9958]

That's so nice! I'm happy to hear Jamie truly cares about his guests :)

[@Kuzo32]

@@missannasadventures9958 yeah he is great I hope you get to meet him one day

[@daniellockett9975]

I stayed here way back in 1999 and absolutely loved it. Glad to see it's still going strong and the standards haven't slipped. Would love to go back one day

[@missannasadventures9958]

I'm happy to hear you also had a good experience here and hope you get to go back :)

[@ProphetessLalla-RookhSky]

I've been wanting to go to this Tucan hotel for 10 years. Your tour made me want to go 100% more. It's so beautiful and amazing. THANK YOU

[@missannasadventures9958]

I hope you have the opportunity to experience it in person one day! 😀

[@cbarger4728]

We have been to the Tucan several times over the years. Haven't been there since 2013. Its so nice to see the resort as beautiful as always. We have visited other properties in the Playacar / Playa del Carmen area. But the layout of the Tucan with the jungle was very unique compared to other resorts. The " smaller" size of this resort was also a huge plus for us. The staff was also very friendly, which always makes it more enjoyable.

[@missannasadventures9958]

I completely agree! The jungle is one of my favorite parts :)

[@JD-en6ph]

Enjoyed all the very detailed information you provided. Helped make our decision an easy one for our next vacation.

[@missannasadventures9958]

Thank you so much!! I’m happy to hear that 😀

[@mariademedeiros9381]

Great video! Very informative. I love the Iberostar line of resorts. This may be where we go on our next vacation.

[@missannasadventures9958]

Thanks, I’m glad you enjoyed the video! You’ll have a great time on your vacation here 😀

[@davidhutton7709]

I stayed at the Tucan...truly loved it for the wildlife aspect alone!!

[@missannasadventures9958]

Yes the wildlife is amazing to see everyday!

[@cindy032143]

Fantastic vlog!!!

[@missannasadventures9958]

Thank you! I'm so glad you enjoyed it :)

[@mohaelahwal5406]

Amazing video. thank you for sharing

[@missannasadventures9958]

Thanks for watching :)

[@gabrielchiodo7454]

We are currently looking for a resort down there for next February I'm going to add this and one of the top picks I haven't decided yet but this place looks pretty good me and my wife and my 12 year old. The beach looks good and I want to do some snorkeling out by the beach.

[@missannasadventures9958]

The beach is great! That was one of the things that sold this resort for me. You'll definitely have a wonderful family vacation if you decide to come here :)

[@Antelopesheep]

Very informative video.

[@missannasadventures9958]

Thank you! I appreciate that 😀

[@butchmannyreiniche5382]

My favorite resort in the world ! I've been to the Caribbean 8 times while working with GWV vacations ( now apple vacations) been to the quetzal twice, and I'd go again in a heartbeat ! I really wish you would've also shown the night club they have right on the resort. Use to be right outside to the left of the main lobby. This place has everything. There's really no reason to leave unless you want to shop 5th avenue or the plaza up the road. Great review though. I really enjoyed it. Brought back some great memories!

[@missannasadventures9958]

Thank you, I'm glad you enjoyed it! I was excited about the club too (since I know they had it a few years back) but now the club no longer exists :( The space has transformed into the adult-only bar, which I showed at the end of the video.

[@butchmannyreiniche5382]

Wow no kidding really? Can't believe they got rid of it. Then again they're always updating the property So I really shouldn't be that surprised. It was an awesome little nightclub though kind of completed the whole package you know ? You really didn't have to leave the property if you didn't want to. Everything was right there. Just so you know. It's because of your video that I'll be booking this hotel for the third time in my life this year coming up. I showed my wife your video and told her this was my favorite place in the whole world and the two times I went prior were before we had met. She needs to experience this place as well so we'll be going this year. And it's all because of your video bring it back those memories of a great stay at a great place. Thank you keep up the good work.

[@missannasadventures9958]

@@butchmannyreiniche5382 You're right, this place has everything. I'm SO happy to hear that you'll be going back again this coming year! I hope you both have an amazing vacation! And thank you for the positive encouragement :D

[@alenaZ_losangeles]

Very nice video! Could you share info of there were any lines to go into buffet or restaurants?

[@missannasadventures9958]

Thank you! There were no lines for the speciality restaurants because all guests must make reservations in advance. As for the buffet, the only time I saw a line form was for dinner around 9pm. The dining hall closes at 10pm so many guests were trying to get in before the buffet closed.

[@Garrym88]

Hey, great review! Just wondering what the evening entertainment is like for those not wanting to see a show? Is there a bar by the beach that you can chill out with a drink etc.

[@missannasadventures9958]

Thank you! The adult-only sports bar is open late night. It's an indoor room with tv's and games. The lobby bars host karaoke or live music some nights. Not sure if the beach front bar is open late every night; I only saw it open when the fire show happened on the beach.

[@SaraMarleyPhotography-nh8hp]

We just booked our honeymoon here thanks to your review!! How was the weather in September?

[@missannasadventures9958]

Congratulations! I hope you have a wonderful honeymoon here :D The weather was hot in September, around 90F.

[@MarioPL.]

🖐️ magiczny hotel 🤪🌶️💥🇵🇱💪

[@allees6049]

Awesome video. Can you tell me approx. when you taped this video. Thanks

[@missannasadventures9958]

Thank you! I filmed it in September 2023

[@alexisaddicted]

Hey Anna, thanks for the great review. Do you have any comments on the room sound isolation ? I stayed at RIU Tequia and I could hear neighbor rooms talking a normal voice levels and immense noise from the corridors due to the design of the rooms (basically creating very loud echoes). Do you have any input on this ?

[@missannasadventures9958]

Hi, thanks for watching the video! I stayed in a corner room on the 2nd floor which connected to another room on the same floor by one wall. I couldn’t hear any guests speaking, the only sounds were high heels on the floor. If your room has a jungle view then you’ll hear the monkeys early in the morning!

[@alexisaddicted]

@@missannasadventures9958 Awesome appreciate the reply, me and my partner don't mind the wildlife :) Another question if you don't mind (mainly because we really liked this place because it's so different but are still a bit on the fence), we've read on TripAdvisor (multiple reviews actually) stating that peoples belongings got stolen. While I usually know that some rare occurrences can happen, we couldn't help but notice the amount of low 1-start reviews mentioning this specific issue, thus it got us a bit worried. How was the staff in general ? Have you noticed something odd ? We've read multiple times that people have walked in into their room, having 2-3 staff just doing nothing in the room and promptly leaving upon guests arrival.

[@nickywilliams1859]

What month did you go? Looks like hardly any sargassum which is my main worry when booking a Mexican all-inclusive. Thanks for the great video, we are considering booking the Tucan 🎉

[@missannasadventures9958]

I went in September 2023. There wasn't any sargassum. I think it's mostly prevalent in the Cancun area but it depends on the resort too and how well they clean it.

[@Upshall181]

Have you stayed at the Iberostar Paraiso resorts? Wondering which one has better the beach/water

[@missannasadventures9958]

Good question! Unfortunately I haven't stayed at the Paraiso resorts so I can't say.

[@mountainsidesoul3048]

is the citrus water and water refill spots filtered water? We are heading here in a couple weeks and am trying to figure out if I should take a water filter or not. (really bad experience last year in Costa Rica is making me nervous lol)

[@missannasadventures9958]

The refill spots are filtered water for sure! I drank a lot of water from both the refill stations and citrus water area and was completely fine!

[@Unravel_Travel]

Where did you get the outfit that you wore when showing the rooms? The green top with pink skirt?

[@missannasadventures9958]

The skirt is actually a sarong that I received many years ago as a gift! and the top is from a company called 'LUCA + GRAE'

[@vla179]

Thank you for your video. Are waitresses serving drinks at the beach and pool area or you have to go and get your own drink at the bar?

[@missannasadventures9958]

There are no servers at the beach or pool area. Everyone would go get their own drinks at the beach front bar.

[@TheCreazymufin]

Hello Anna, we are going to stay at the quetzal end of march. Do you know with rooms Number did you have ?

[@missannasadventures9958]

I don’t remember the room number. But on your reservation you can see what the room capacity is. I purchased a room which was “closer to the pool” so that my walk to the beach would be shorter. Hope you enjoy your vacation! 🏖️ 🌴

[@alimendezuruguay1976]

Hola cual de los 2 es más lindo para hospedarme?

[@missannasadventures9958]

Ambos son iguales. Lo más importante de este resort es qué tan lejos de la playa te gustaría estar. Es una caminata bastante larga si te alojas en una habitación cerca de la recepción.

[@russellmedina9447]

I noticed the restaurant and theater are not air conditioned. How hot was it and did you have issues with mosquitos.

[@missannasadventures9958]

There were no issues with mosquitos. They spray all the vegetation (actually saw this happening during the day). You’ll also find an anti-mosquito lotion in the bathroom. There are ceiling fans everywhere in the resort. How hot it gets depends on the month when you plan on visiting. Only the Mediterranean and Japanese restaurants had air conditioning. And of course you’ll find air conditioning in your room and the stores in the lobby area. Hope this helps and enjoy your trip!

[@luisaf426]

Hello, I'm would like to know if there is kids or teens entertainment? Thanks!!

[@missannasadventures9958]

Yes! There is a kids program with activities all throughout the day. It's called Star Camp. They do things like animal tours, talent shows, etc.

[@toolrocks10]

How close is that to 5th Ave? I don't want to stay all day everyday day in the hotel

[@missannasadventures9958]

@@toolrocks10 It’s about a 35min walk to 5th Ave

[@roses-blue2621]

What's the difference between Quetzal and Tucan? Are the same thing?

[@missannasadventures9958]

It's basically another way of saying "left side" and "right side". These different sides have separate reception areas but they connect in the middle. Everything else is the same.

[@Ozzydancee]

How is the food ?

[@missannasadventures9958]

The food is good in the buffet area, there's plenty of variety and it changes every day. Out of the restaurants, my favorite was the Mediterranean one.

[@Memesfromthecrias]

Hey are the parrots stuck on the tree or are they free?

[@caditech16]

They hang out in the loby

[@Memesfromthecrias]

@@caditech16 yeah but are they stuck to the tree or they like can move

[@Memesfromthecrias]

@@caditech16 like freely

[@Memesfromthecrias]

@@caditech16 ??

[@missannasadventures9958]

I'm sure they are free. I didn't see their legs attached to the tree with anything...

[@christinedavidson7844]

What room number is that?

[@missannasadventures9958]

I don't remember the room number :( But it was under the list of rooms called "close to the pool"

[@B_Thornsb5974]

Do they allow you to flush toilet paper there? Thanks

[@missannasadventures9958]

In all the resorts I’ve visited in Mexico, none of them told us to not flush toilet paper, including this one. The only thing is: don’t drink the tap water.

[@lisathaviu1154]

This was a good review. However, it is not advisable to feed the fish or any other wildlife at the resort. It may seem fun to attract a school of fish, but do you know what is attracted to schools of fish? Barracuda, which hunt in packs and can be more dangerous than sharks. So no, don’t feed the fish or anything else.

[@missannasadventures9958]

You’re absolutely right! It was so shocking to see that couple feeding an entire hotdog to those fish 😱 Larger fish can be attracted too.

[@caditech16]

Barracudas don’t attack people stop it ! Maybe by mistake hunting fish like you said but they don’t attack people!!