IENA MM "REPAIR"

[@lightwithin5511]

So very sorry this has happened. I really hope LV makes this up to you by fixing your bag properly and replacing your lock. I have the Iena MM in DE and your definitely right about the lock...no tarnish. Again, I'm really sorry this has happened. It shouldn't even be an issue with the amount we pay for these items. I don't know if you've ever considered this or are open to another brand but I'll put ut out there incase you are....Coach sells an all leather bag that looks exactly like the Iena and it's beautiful. I'm seriously considering ordering one to look at and compare. Again, just putting it out there for your consideration. Sending positive vibes your way for a better day Tiff.💞

[@LVCoffeeLVer]

Justina Grady it’s crazy isn’t it. They use to last forever as a bag to pass down. Now we check constantly to see if there are issues 🤦🏻‍♀️

[@lightwithin5511]

@@LVCoffeeLVer absolutely!

[@amandafasciana7918]

i noticed the same thing with my ienas lock! its beautiful

[@LVCoffeeLVer]

Crazy right? THey don't ever seem to tarnish where as the speedy lock tarnishes soooo quick

[@amandafasciana7918]

LouisVuittonCoffeeLver my keepalls lock came tarnished 🤦🏼‍♀️

[@LVCoffeeLVer]

They came that way??? WOw, now i'd ask for another. It's one thing for them to tarnish later but not when you get it...

[@frederickthomas_]

So sorry you’re experiencing this! Thank you for your transparency about this problem, I think it’s important for all of us who love LV to be mindful of what we’re buying, new or preloved. Like you, I would have been livid when you bag came back with some of the old vachetta AND the poor workmanship.

[@LVCoffeeLVer]

Frederick Thomas I mean I can get over the patina I really can but the straps have me annoyed. They said they would send it off again but it just don’t want that. I don’t know what to do or think

[@lxJennyangelxl]

Oh Girl!! Let me tell you! I got the same problem with my brand new toiletry 19 pouch. The red varnishing on the leather tap had start to peel and split. Like no dude. I only had that pouch for like 3 days and I am not rough on my item at all. I took it in and ask for a refund and they’re like oh that’s just normal wear and tear. No!! It’s freaken defective. I have the delightful pochette (if anyone remember that item from like 10 years ago) that has the same red varnishing and it still look great. Don’t be making excuses and not refunding us for a defective products that your company puts out. Anyways they did refunded me in the end. Tips: make sure to inspect your items very thoroughly before actually paying for the item. Even if it takes an hour or two! Not only are the items expensive for canvas (which is just woven cotton). Repairing something that you have is even more expensive! Humph! Lv have been my favorite brand in the past for me. Now it’s all disappointment!

[@lxJennyangelxl]

Just want to add that I got the palm spring too and it went back to the store within a week. The zipper was not smooth and it had put some pressure on the canvas that is attached, which can lead to peeling. The glazing on the straps are not glazed equally. Some of the spots were thin and some were thick. The little holes that u use to shorten the strap started to split etc. $2k bag that comes with so much problem. I don’t absolutely need this bag in a life and it totally not worth it for me to stress about it. Sorry for the ranting post 😂 I just couldn’t stop after watching this video!

[@LVCoffeeLVer]

Well it's crazy because I heard that they were told to tell people it's normal wear and tear rather than the truth...I don't know if that is true but that is what I have been told...if it is true, it's fucked up!

[@LVCoffeeLVer]

Yeah tht is totally insane!!

[@ArabellaCharm]

After more than a few mishaps in repairs, I've decided that the quality and craftsmanship has went down. My mother has Louis Vuitton bags from the 80's and 90's that have not required as many repairs as mine from the 2000's. She's carried her Trocadero since the 90's and only needed a zipper repaired. I now only buy vintage pre-loved. So glad your shop did the right thing 👏.

[@LVCoffeeLVer]

yeah it can be such a toss up lately. You either get a great bag or a major lemon. I’ve had both. I hate it that quality has gone down so much

[@TabbyViolet]

Gosh, that sucks.... I wonder who is repairing their bags now? It’s confusing as to how this would even be allowed. I’m glad they were very understanding and sweet, but I’m sorry that you have to go through this. Thanks for updating us. ❤️

[@LVCoffeeLVer]

Tabby Violet yes it’s crazy. I’m glad your mom hasn’t had any issues! Tell her to check it after she uses it

[@fatihi2615]

I can totally understand your frustration....this is not right.... these bags are so expensive....

[@LVCoffeeLVer]

Yeah it is super frustrating. :( But I love the bag

[@jfallon2406]

Honestly I would just get rid of this bag completely! I did that with my Pochette Metis. They recalled it and I already had it reglazed once so I decided its going to continually be a problem so I am done! You will continue to have a problem and eventually they will not fix it anymore for free so I would just get store credit and get something else. I traded my Pochette Metis for the marignan and am so glad I did. Will never look back and don't miss that bag.

[@LVCoffeeLVer]

J Fallon I considered it but it’s the sentimental thing. 😫

[@janinedzanko2449]

What was wrong with the pochette?

[@laurena5070]

Wow, I don't blame you one bit! I would also be pissed! Can't they make anything right any more? Sheesh. I hope you can get it back repaired properly!

[@LVCoffeeLVer]

I'm just tired of having to inspect stuff. For these prices they should last and have amazing wear and tear

[@AutumnBeckman]

So sorry you've had even more problems with LV. I hope it all works out without more hassle.

[@LVCoffeeLVer]

Autumn Beckman it really has been my luck lately. It sucks

[@brigittehaf1]

Hello. Too bad for you. They changed the straps of my bucket, but I have to check if there's the same issue. Thanks for all this information. On the French LV site, you can still find them but not the monogram. Probably this bag has been replaced by the Rivoli .. Thanks for the vlog

[@LVCoffeeLVer]

brigittehaf1 yeah the DA and DE Are on the American site but call for availability so I wonder if they are done too. I think the mono was discontinued for this issue bc I’ve heard it from others

[@susanlabarca171]

Wow that really sucks! So sorry such an annoying situation! They should just give u a store credit! Well fingers crossed everything gets resolved soon and you are happy!

[@LVCoffeeLVer]

Susan LaBarca they did offer credit I said no. I’m so torn

[@susanlabarca171]

LouisVuittonCoffeeLver I know especially when u love the bag so much! When I had to give them my Pochette Metis up for the 2nd time I was devastated lol! Hope it gets resolved soon! Good luck!

[@acorvini]

I keep hearing more and more stories like this. I sent out my Totally MM out 5 weeks ago. I'm pretty nervous since its the chap that broke. I hope you can still use the bag you hold close to your heart.

[@LVCoffeeLVer]

Amanda Corvini oh no!!!! Please tell me how it turns out when you get it back

[@acorvini]

@@LVCoffeeLVer Funny enough they called this afternoon. Hoping I can run there after work tomorrow.

[@peaceamongtrees4965]

I totally agree with you. The patina doesn't look that bad. But the other 2 issues = really sloppy work. I'm not one to think that not even a single stitch can be out of place, but that is unbelievable. I can't believe that they allowed that to leave their facility.

[@LVCoffeeLVer]

PeaceAmongTrees I mean I too can accept quite a bit. More than people realize but come on. How can they do a hole that way and not pay attention to the straps. I’ve had it 2 days...used it both days to the gym where it is put away then home and the strap is fraying by the zipper again

[@novaheart7325]

I’ve had many issues with my Iena as well and all LV could offer was to replace the straps. I refused because at the time my bag was still new and it didn’t make sense. I don’t really use my bag that much but I know how frustrating it is to spend $$$ on a poor quality bag.

[@LVCoffeeLVer]

Yeah, it's so frustrating to spend so much and have so many issues. I miss the days of LV lasting forever.

[@messylazysundays]

After my pochette metis and josephine wallet were deemed defective and replaced, I have decided that LV is just not up there for quality anymore (sadly). So now I'm just taking a break from LV and jumping on the Coach bandwagon =D positive experience so far with my 1941 pieces. BTW, if you want to color match the new vachetta, you could try neatsfoot oil. I did it for my Noe and it worked perfectly (see my Noe repair tips video). I say if LV wants our money, then they better step up their game! Good luck, Tiff!

[@LVCoffeeLVer]

messylazysundays oooooo id never use oil! They can start to smell bad. I like the patina process so I don’t mind waiting. I’ve heard so much positive about coach lately!!

[@vl5562]

I had a problem with my speedy 30 when I first bought years ago after I used the bag for few months the piping around the bag was rubbed so bad and wire came out hanging. I was very gentle with my bag , I later realized the pipe was kinda outward that prone to easier rubbed onto the surface, I went to store in LA where I purchased they didn’t want to fix it so I bought my bag along to my trip to Vegas. SA was nice she shipped to San Francisco to replace piping around the bag and bag was still under warranty so it was free but it took about over a month.

[@LVCoffeeLVer]

V L holy cow that’s insane but I’m so glad that someone was finally nice enough to make that right!!!

[@toni_lvoe119]

I think you should send it back now vs waiting for it to mess up. I get you want your bag and don’t want to wait again but wouldn’t it upset you to wear it knowing it’s not perfect? Especially since it’s a special bag for you. I don’t think I’d wait. What if that manager leaves and in a year when it messes up the new manager doesn’t do anything for you. But ultimately it’s what you decide and makes you happy.

[@LVCoffeeLVer]

Toni V they said they documented it in detail in my profile. I have worn it yesterday and today to the gym and the front strap Is slightly fraying again. 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

[@patcannedy6355]

Oh my goodness 😭. Take it in personally!!!!!!

[@LVCoffeeLVer]

The closest store to me is an hour and a half away and both have treated me like garbage. I'm just going to keep it and deal with it If something worse goes on, I will talk to my SA in austin who has dealt with me on this. I just don't want to deal with those other stores again. They were too rude.

[@sarahcovitt]

I’d take them both back. Personally that repair is unacceptable. It looks like they rushed it. And for the backpack, I wouldn’t want it to get any worse before I took it in. Then they might say it’s user error or too much wear and tear. That’s just me though.

[@LVCoffeeLVer]

Sarah Covitt I know you’re right. I don’t want you to be lol but you are

[@sarahcovitt]

LouisVuittonCoffeeLver I know how much you love the bags. I wouldn’t want them to be gone for that long either, but since they mean that much to you I’d send them back for a proper job. I’m the same way, if you spend that much money on something, they need to be loved/ used/ enjoyed. I feel how much you are bummed out :( I hope they do the right thing for you.

[@luvinlvbags4636]

I’m so sorry that you have too go through this SHAME on LV something needs to be done.

[@LVCoffeeLVer]

LuvinLV Bags yeah it sucks. The bag design is clearly flawed. I hate that it’s a fact

[@angeleyn]

That is terrible! The fix wasn't even that good. I know how it feels to have to wait so long for something. I recently got a Dior bag and had to send it in for repair (for the first time) due to some color transfers. They were really nice about it and shipped it to fix. However, I sent it in end of May and am still waiting to hear back today (Aug 1st!). I just want my bag back and fixed. I've only used it for 1 day! Anyway, hope you find a good solution to yours as I will with mine.

[@LVCoffeeLVer]

angeleyn omg one day?! That’s terrible and sad. Why do they do this to us?! Lol first world problems but awful

[@lenoremurovic1248]

Unacceptable. I would definitely have them send it back and fix it. End of story. Terrible they did this terrible job on a high end bag! And your lock-oh I would be beyond pissed. Hope you do get it all resolved.

[@LVCoffeeLVer]

I know you are right. I just feel like if they send it off, it's going to come back the same. I don't see it coming back with better handles.

[@rosali9843]

Hi hi.. So SORRY to know all this. LV Quality.. so sad. Nowadays I prefer to get their SLG only. THANK YOU for the vids.!! 😍💖

[@LVCoffeeLVer]

Yeah I have to agree, their SLG's are far better.

[@CJinSoCal]

oh no i so sorry you had to go through all that 🤦🏻‍♀️ but happy to read that they were so nice and understanding. i have a key holder in planning on bringing to our LV to fix the glazing on the button.. a little scared after watching this vid 😓 lol i hope the SA i see is as nice as yours

[@LVCoffeeLVer]

Yeah it does suck. I have heard that fixing SLG"s tends to go way better than bags!

[@Tarababe1000]

This is so sad to see the quality of LV go down so much. You have had too many issues with new bags that in my opinion, maybe stick to vintage ones. I know, some styles you can't get but at the same time, what's the point of buying new if so many of them end up with problems. I only buy Prada and Mulberry now but only directly from the stores so I can check the quality, or MK really cheap on Ebay where if it's not great it doesn't matter and if you chose right, the leather and quality is amazing. I'm so over the drop in quality from so many top end designers. Good luck, I hope you get it sorted satisfactorily.

[@LVCoffeeLVer]

Tarababe1000 i don’t want vintage. I want new and I want the damn quality. I hate this. I’ve been buying since 2004 and until recently had zero issues. It’s crazy

[@agentbagreviews]

They honestly just need to completely replace your bag with a brand new one! That would make it right!

[@LVCoffeeLVer]

Julie Blaufuss they don’t make it any more or I’d ask for that

[@catherineduarte4824]

Sorry your going through this hopefully they can make it right

[@LVCoffeeLVer]

Catherine Duarte to be honest, I don’t think much can be done

[@JaneAnne0723]

Ughhh. I’m so bummed for you! And them replacing with a credit is not the same. Like the sentimental value is way too high. I hope they make it right.

[@LVCoffeeLVer]

Jane Anne it really is. I don’t know what I should do anymore to be honest. Maybe return it with my husband and get something else? But I loved it

[@JaneAnne0723]

LouisVuittonCoffeeLver Maybe? I’m sure he just wants you to be happy. I’m glad that they are at least standing my their product. But the next bag will always be “the replacement for the Iena”.

[@Mrsprice220]

I had the Iena mm damier ebene and I sent it back twice to Louis Vuitton for my straps to be repaired. Then I recently noticed that the bottom of my bag was wearing which is unusual for a bag that Is only two years old. Long story short they gave me the option to trade in my bag for a brand new one. I wanted to love this bag but two many problems

[@LVCoffeeLVer]

Wow, I never knew the DE had so many issues also. I'm sorry. That sucks. This bag is such a good one. I hate that they had so many flaws

[@CapeCodBelle]

That's super frustrating! I really hope they make things right with you. The two repairs I had done at LV came back with new damage caused by the repair people!! I was upset that they were so careless and returned my items damaged as if I wouldn't notice. My SA was very nice about it and sent the items back to be repaired again. It took a very long time to repair the damage they caused. I lost a lot of confidence in buying from Louis Vuitton after that.

[@LVCoffeeLVer]

WOW, now that's terrible!!! UGH. Hate that that happened to you

[@kristak1102]

So frustrating! 😬 I think theres batches of canvas bags that have issues. My PM is much older than yours and is fine. I’d try to get a new one.

[@LVCoffeeLVer]

Krista K you think so? Do you use it often? I wonder if using it too much is the issue. They seem to make bags to look at

[@kristak1102]

LouisVuittonCoffeeLver I use it for a week or two then go to another bag. I’m pretty easy on my bags though. But there’s so many people that have issues with the PM and others that don’t. I think it’s worth trying another one. I’ve heard people having issues with bags after 2/3 uses so I do believe there could be problems with different lots.

[@SuzWhat]

Oh no, that is so unacceptable. I’m so sorry. I can only imagine how you are feeling. I hope they make it right some way. Thanks for sharing! Peace and love...Suz What 🌻🌼🌻🌼

[@LVCoffeeLVer]

Suz What we all know I’m super dramatic lol and this came when I was already having an AWFUL day. Guess what, used it twice and the strap is already doing the fray thing

[@khrs1]

That’s the first thing I was gonna say.. the straps look way thicker than the ones before..

[@LVCoffeeLVer]

K Harris I’m totally all for that lol but the front is fraying again....I’ve used it twice, yesterday and today to the gym...

[@bunnybaby8228]

It's sad and so frustrating that an luxury brand repair service don't work carefully enough. Is their no quality control anymore? If you want the complete vachetta replaced why don't they do it? You will pay for it! Unfortunately, their quality demands on themselves seem to have completely disappeared. I am also unhappy with their repair and customer service. Before I send them my bag, I will think twice,even If I should buy something new from LV.

[@LVCoffeeLVer]

Yeah it's SO hard. I know that I shouldn't buy LV anymore but I keep doing it. It's like a bad boyfriend LOL

[@anndemoor1469]

I’m so sorry to hear this happened to you hun! They should redo it to your wishes point! A bag that has meaning to it deserves that! Xoxo

[@LVCoffeeLVer]

Ann De Moor but to be honest I don’t think much can be done. The bag design is such a flaw

[@lindashaffer9998]

Unreal!!! I’m sorry this happened. I hope you get your lock soon & can they put it in writing that if you have strap issues, they can repair it at no cost to you?

[@LVCoffeeLVer]

Linda Shaffer they did say they added it to my profile in great detail just in case

[@adriannafreeman4724]

What is going on with LV quality?!? Supply and demand is causing them to just bypass things that should be addressed. I'm drawn to the new coach bags that are coming out and they seem to last longer. 😑 I have a cluny bb and hoping I dont run into any issues.

[@LVCoffeeLVer]

Yeah I def think it's the supply and demand. Everyone wants these new bags and then tries to get the classics. THey take them off the site to change them to "call for availability" to make us things its discontinued...example, the mini pochette...Still says it 2 years later yet you can still get it...

[@natasha83196]

I own several LVs and the reason I purchased them is because of the guaranty of quality. It concerns me that the newer designs seem to have so many problems. And that might be why it’s taking so long to get them back from repair - the high volume of repair requests due to faulty design or workmanship. They need to quality control those repairs. That’s ridiculous.

[@LVCoffeeLVer]

NatashaTashaTash it really is sad. None of my old bags ever had issues. Now we have inspect our bags...like what?

[@MyfavoritesWithMaggie]

I’m so upset for you! I can totally understand your frustration! They quality of LV is so disappointing.... I want to love this brand but it’s getting harder and harder to do so. :-(

[@LVCoffeeLVer]

Myfavoritethings I’m so so tired of having to check my damn bags. I want to freakin use them and not worry

[@TheLuxuryHybrid]

This is truly outrageous! Especially your missing lock . I hope they make it up to you somehow.

[@LVCoffeeLVer]

The Luxury Hybrid it does suck. They are replacing the lock and did offer to send it off but my opinion is that that’s all fine yeah but I know it would come back the same.

[@naomiyoshida7464]

Oh wow. Crappy job! Infuriating. Sorry you had to wait so long and then find they messed up. But glad you have a great team of client advisors behind you. I have many LV bags, but none of them needed repairs so far. Only XL bandouliere had a missing piece and I had to wait for a few months for replacement. I hope they send you the lock and keys sooner rather than later.

[@LVCoffeeLVer]

Naomi Yoshida it really is infuriating. This is the one bag that means a lot to me so for this to happen is insane. One plus is the straps feel like the good raw leather rather than the “treated” ones it previously had but they are sharp

[@jfallon2406]

Also I had my victorine wallet in for repair and took them 4 months when I went to pick it up the stitching was dirty and it had yellow stains. They had to give me a new one. So yeah repair people are not doing a great job

[@LVCoffeeLVer]

J Fallon that’s terrible!!!

[@Honeygold31]

Yeah, I would be totally annoyed too! Ugh 😑

[@LVCoffeeLVer]

Naturallyposh31 it’s so annoying

[@perfectlycoiffed05]

That my friend is a HAM!! The service should match the price tag! The tag on the end of the bag looks like they punched it with a household hole punch 😡. You have the right to be salty. They need to make it right!

[@LVCoffeeLVer]

DebDeb P you are right. It does look like that. Whyyyyy

[@vrmomoffour9446]

I’m pissed for you! These bags are freaking expensive & it needs to be up to par with the PRICE they charge! Sorry.

[@LVCoffeeLVer]

Yeah I agree. The repair people are AWFUL

[@lvlovermj]

I totaly Get that you are upset, this is not a good job at all, and I know that the Iena is spesial bag for you , im so sorry. Are you taking it in again? the handle will be messed up again over time. And the Lock , no words🥺Xoxo MJ

[@LVCoffeeLVer]

lvlovermj the handle is already doing the fray thing and I’ve used it TWICE. To the gym where it was put away then back home 🤦🏻‍♀️ How has yours held up?

[@loveandlightnj]

Tiff, this is so terrible. I understand the sentiment connect with the bag and hope LV makes it right. Good luck!!

[@LVCoffeeLVer]

loveandlightnj yeah sadly I just don’t think there is a way to truly fix it. It was discontinued for this reason I’m sure. I’ve heard others doing the same thing

[@indiboo5]

How have you got on with your luv Palm Springs backpack? They probably rushed the repair as the factory in France closes for the whole of August 😬

[@LVCoffeeLVer]

It was fixed in the US so i don't think that was the issue. I sent it out in may but it was fixed in CA i believe. My part did get shipped in from france though

[@indiboo5]

LouisVuittonCoffeeLver it took that long to fix in the USA 😮 omg that’s ridiculous

[@LVCoffeeLVer]

Yep!

[@gia9811]

What a shame. I have had to give up bags that they were no longer making after mine were deemed defective. I do love the Domain though. I'm from Houston bought my last bag when we were in Austin. My c a was Kelsey. Good luck with everything.

[@LVCoffeeLVer]

Gia it is a shame. I don’t want to have to give it up. I’d be so sad. It’s literally the only lv bag my husband has bought me. Kind of a big deal 😫 Yeah I love the domain too

[@birtejohnsen9804]

Ohhh Tif. It is NOT ok.It is so sloppy made, and they don't care. Where is there quality control????????You get to have a new Iena lock too.

[@LVCoffeeLVer]

Birte Johnsen yeah I truly can’t believe they sent it back to the store that way. And it was gone sooooo long

[@Antoinettescloset]

I'm curious as to why you had to send the lock in with the bag.

[@LVCoffeeLVer]

Elle S i didn’t, I forgot to take it off

[@Antoinettescloset]

@@LVCoffeeLVer ah. That sucks.

[@JoleeLovesIt]

Wow Tif, I am really disappointed in the workmanSHIT! Thanks for sharing

[@LVCoffeeLVer]

geneva_jo lol you’re so funny. I’m disappointed too

[@phildog30]

I sent my bolougne to get repaired and they tore the leather on the corners. I sent it back again and they replaced all the leather, and then ended up cracking the canvas. They had to give me credit because they don’t make it anymore either. And my hubby had bought it for me for Xmas and I loved that bag. I’m still bummed about it.

[@LVCoffeeLVer]

Elizabeth Martinez omg wow. That’s so awful! I hate that for you

[@corikay]

Tiffany, I am soooo sorry that LV has yet again failed to live up to their name! It's upsetting for you, and for us to see! Makes me seriously contemplate whether or not to purchase anything new, and stick to vintage and preloved!!! Sadly its the design house that I fell in love with years ago...and that hasn't faded. Hang in there...and please, keep us updated on your Iena and on your Palm Springs Backpack! 💜💜💜😥

[@LVCoffeeLVer]

corikay yeah you know how upset I am. It isn’t like the Clapton. I’m not willing to get a credit. It holds too much sentimental value to me. The whole thing just makes me sad

[@tamib846]

Maybe you could get a refund, and purchase it in a different canvas, or a new bag altogether? Or, if you really love it, send it back for repair, and then get the rest of the vachetta replaced. I have this bag, but I keep mine zipped close. Good Luck!

[@LVCoffeeLVer]

Tami B they did offer me a credit. I didn’t even ask they were just so nice about it all but to be honest I don’t want a refund or another bag. This is the one bag my husband bought me and it really holds a lot of sentimental value to me 😫😫😫

[@janinedzanko2449]

I am having same issue with straps and now it has holes in 3 corners. What was the outcome?

[@LVCoffeeLVer]

oh no. I’m sorry. mine is good now

[@19andiaz]

LV claims, as most luxury brands, that their prices are reflective to the bags being hand made and made of quality products, but yet here you are again with a crappy repair aside from having other bags being defective. Soooo unacceptable!

[@LVCoffeeLVer]

Yeah it really is upsetting. I wish they would take their time and fix/create things correctly

[@bangbeshyko]

LV needs to pirate the people who make coach. Been watching videos about the Cassie and owners are saying the craftmanship is impeccable. For how much you pay for a brandnew bag from LV, the least they could do is to be more mindful of their work.

[@LVCoffeeLVer]

bang g Hahahahah right!!!! So so true

[@GlamWithGab]

How much did they charge you? My Iena is looking beat up on the corners. The canvas is wearing badly.

[@LVCoffeeLVer]

They didn’t charge me to fix it as it was a defect The canvas is wearing beautifully. The handles are another story. What is happening to your canvas???

[@GlamWithGab]

@@LVCoffeeLVer I am tempted to ask about, but I live like 2 hours away from a LV store. Also....nervous based on yours and several other horror stories I have seen....I also don't want to spend a ton of money repairing an already expensive bag! Frustrating position to be in!

[@LVCoffeeLVer]

G&G I know. How long have you had it? It should def be under some sort of warranty because they should not fall apart so quickly

[@GlamWithGab]

@@LVCoffeeLVer I think it's a 2017

[@bamagirl2263]

Wow!!! Their customer service lately stinks! This is unacceptable.

[@LVCoffeeLVer]

Bamagirl 22 the customer service was actually great,...but the repair service was downright AWFUL!!!

[@bamagirl2263]

LouisVuittonCoffeeLver I guess it depends on location. I’ve seen so many quality issues in the fb groups here lately. I’m so glad they’re taking care of it for you but hate you have to wait for the lock. Maybe it won’t mess up again.

[@LVCoffeeLVer]

Bamagirl 22 oh yeah. I guess overall the customer service does suck. My SA is amazing but yeah, for sure that most seem terrible. I mean look how badly I was treated in Tennessee and from the Birmingham store. It’s sad

[@vrmomoffour9446]

Is it discontinued in Europe? I thought I saw it in Monogram in the LV in Europe or am I wrong?

[@LVCoffeeLVer]

I am honestly not sure...

[@patcannedy6355]

Ok

[@LVCoffeeLVer]

ok. LOL

[@waenettmyers1817]

Girl, your SA shouldn’t have called you to pick up that mess! 😡 She should have immediately sent it back. Thankfully, I haven’t had problems with any of my bags but it still annoys me that there are so many quality issues. Good luck. 😩

[@LVCoffeeLVer]

Waenett Myers they sent it to me from Texas. They wanted to just send it back but I didn’t want to wait longer. So they def wanted to do the right thing. I’m just sick of being without my stuff. The whole situation makes me so upset

[@yaleyale5933]

What happened LV? You charge to much,please don’t play with people money 🤷🏿‍♀️

[@LVCoffeeLVer]

guayabita madura I’m with you! It’s crazy

[@sandistroud7305]

I’m so sorry to hear about the crappy repair they did. I bought the Iena last September but got it in the DE pattern. I hope they get it fixed.

[@LVCoffeeLVer]

Sandi Stroud I wish I loved DE bc I bet it would have lasted way longer!

[@azlindaroth4114]

That is shit job, unbelievable. I would definitely sent it off again, I know it took really long time but it’s really bothering you

[@LVCoffeeLVer]

It really was bad...but I don't want to wait again. I'm honestly over it

[@leeleelv]

Tiff I am so sorry they did this to your Iena ,I know that bag is extremely special to you , your clearly not ranting , I thought you were almost going to cry at the end from being so upset . My Pochette Métis was in repair for almost 6 month total , I only had it for 4 months at the time it started having issues , my SA at the time sent me a photo of the replaced flap with a brand new white vachetta handle and I had asked the same thing you did , to have the other leather parts also replaced to match once I found out the flap was being replaced I immediately knew it was going to happen , I offered to pay for the other pArts since they weren’t the issue on the bag , she said it would all get replaced and match ,free of charge ! Well it didn’t and I made her send it back and it took another 3 months from the almost 3 months I had already waited for it ! As you know when I got it back I wound up selling it because I was oddly pissed off at the bag and Afraid all of the same issues would happen again. I saw the photos of your backpack and I agree yours is wearing rather fast , I am pretty sure I got mine before you got yours and mine doesn’t have that kind of wear at all , I even checked the bottom corners after seeing your picture . I have been seeing the Palm Springs pm in mono popping up on the site along with the pochette Métis in mono and the reverse pochette Métis also , so these bags are still being made , I don’t even know what advice to give you at this point because it’s just an ongoing issue with the brand , I think it’s sad where their quality control is today . Just makes me really want to steer clear from LV for awhile until they get their quality under control , if they ever do ! Good luck babes ! 🥰🥰

[@LVCoffeeLVer]

Lee Lee LV yeah it really bothers me. I don’t get why it’s happening. The straps are the raw leather this time! That’s one plus but man they are sharp lol. Yeah your Métis was bullshit. That shouldn’t have happened either. You def got your Palm Springs before me because you talked me into buying it 🤣 I did almost cry. I had such a bad day and that was icing on the cake right there.

[@SnapeHBP78]

Ugh I’m so sorry! You waited wayyyyy too long for this bag to be returned and have some of the repairs not fixed! Especially the ones you had requested. 3 months! And the lock!! 😳 yes half assed repair! I hope they expedite this second repair!

[@LVCoffeeLVer]

SnapeHBP yes I agree. WAY too long. I’m not sending it back again unless it does get issues. I’m too annoyed to be honest