Improvements to Create Curve One Edge and Curve All Edges

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[@mastercam]

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[@dfearnow1470]

Dear MASTERCAM, Myself, and my company have been loyal MC users. But as of lately, I’m starting to venture elsewhere. Your customer support videos and, in my case personal support, is a joke. I’ve self taught myself MC over a 11 year window. I feel I’m am effective at using your product. But that comes with learning everything the hard way, or waiting on my reseller to hopefully getting back with me. I usually don’t rant, comment, or even like a video. But after viewing a video made by a KZbinr named GiangTheTool. I found myself very displeased with you customer service. He taught me something today, that had been explained to me years ago. My company spends thousands of dollars with you annually. Due to the worthless service fee. And I feel myself, and everyone else throwing you their money, should get a return on it. You should take a page from the HAAS’s book. For the longest time their customer service was a piss poor as yours. But as of today, their DIY section on the website, and even their videos on KZbin, are very helpful, and explanatory. I have subscribed, like, and followed a number of people trying to explain how to use your product. But they are all personal individuals helping explain your product. Which half the time they are done in broken English, or not English at all. And I have, unfortunately had to watch some of them, not even knowing the language, just to get a pointer or 2. I really hope you guys get some sort of social media customer service team together. Because I have had it with learning the hard way. My next step is downloading Fusion 360. Their social support is amazing. New tips everyday. If not by them, then by a user. So this is my final reach out to you. And please do not re-direct me to my re-seller again. They are about as useless as tits on a nun. If this reaches someone that can help, thank you for taking the time to read this. But if it hasn’t, it’s been real, and it’s been fun. But it hasn’t been real fun. Sincerely,

[@mastercam]

We are constantly working to improve our technical support. If you would like to take this conversation offline please feel free to contact us www.mastercam.com/en-us/Company-Info/Contact-Us