Inside the 911 Call Centre | Waterloo Regional Police Vlog Ep. 3

Waterloo Regional Police Communicators serve as a critical link between the public and emergency services in Waterloo Region. They handle all incoming 911 calls and non-emergency police calls, ensuring that each one is answered promptly and efficiently. Their role is essential in maintaining public safety as they are often the first point of contact for individuals in distress, needing immediate assistance.
The communicators work in a high-stress environment where every second counts, and their ability to make swift decisions can have a significant impact on the outcome of emergencies. They are an indispensable part of the emergency response system, working tirelessly behind the scenes to ensure the safety and security of the community.
For those interested in joining the team, the Waterloo Regional Police Service offers a range of civilian positions, including that of a communicator. Visit wrps.info/civilian to learn about civilian career opportunities at WRPS.

[@rwatts3659]

I called them several months ago at 4 am due to a terrifying experience while at work and the dispatcher was great while listening to me hysterically crying. Love our police service and all the professional positions associated with it. WE VALUE YOU!!!!

[@jenncampbell2817]

This was a great video. I was a trainee communicator with WRPS Bravo platoon in the winter ‘23 class - I met so many fabulous humans during my time in comms. Unfortunately, I personally couldn’t manage the effects of the stress on my body - like Russ said, you have to have a great level of self awareness and knowing your body. It’s such a difficult job and often goes unrecognized in the community - thank you for shedding a light on these awesome professionals!

[@lyllol491]

Working in a shelter, I call these people several times a week. I finally got to see the people I spoke to and I talked to. Just know that you guys are the best at responding to any emergency and handling the call with sensitivity, awareness and patience. How they channel and connect other people to get the right people to the right place for the right cause is so impressive. It's lovely seeing you all. You guys are the unsung heroes. Thanks for throwing light on these fighters off from the ground.

[@JanetRose-Abbott]

This video is amazing. As a former Communicator, I can honestly say this is such a rewarding experience. Well done friends from COMMS

[@HISHAM931]

Our Rogers Lawful Access Team routinely work with WRPS 911 dispatchers. These guys are very professional and kind.

[@noshjo]

This was really great. I wish I was younger...this would have been my dream job. Thanks & hugs to everyone at WRPS 911 services....GREATLY APPRECIATE ALL YOU PEOPLE DO.♥

[@GenericIOS]

Great video, cool cinematography too.

[@Amanda-vf3ee]

Now I want to be a 911 Dispatcher lol 😂