Installing the Sonos Era 100 Height-Adjustable Speaker Stand by SANUS

[@jordanmaiden0073]

I have purchased this product twice and both times it was missing the brackets. Awful quality control.

[@sanussystems]

Hi Jordan, We are happy to send a replacement if the bracket did not ship with your purchase! Because of the way it is packed the bracket can be easily missed. The "Top Bracket" (part #10) ships inside the "Speaker Bracket" (part #12) to prevent rattling. If you have any other questions please reach out to us at [e-mail] or call 1-800-359-5520. Thanks, SANUS Support