Intro to The Joint Commission - Inside the Survey and Beyond the Standards

A narrated video that explores the concepts guiding healthcare survey and surveying. It includes discussion regarding where to find non-compliance, what promotes non-compliance, process variation, patient safety concepts, and applications. Brought to you by HealthcareInfoSources.com. Click on the arrow box to start the presentation, and enjoy!

[@dennismcleod7391]

The patients think we've forgotten them, and I guess it's sort of true. But between them and joint commission, we don't know quite what to do. They mandate we are to document on everything we've done, but if we chart just like they say, we have time for only one. So when their pain has gone untreated and become too much to bear. They can take comfort that on their record, it will at least look like we care.

[@richz650]

amazing, please tell me you wrote that

[@yukuzin]

Surveyors are looking in the wrong places. All great services are customer-oriented. In this case, it should be patient-oriented. A significant part of the JC survey needs to be dedicated for patient ratings and reviews over what THEY went through.