Introducing: UniFi Access Intercom

In today’s world, buildings are evolving rapidly - traditional intercom systems often lead to frustrations like lost deliveries and missed visitors, and more critically, pose security challenges. Ubiquiti set out to solve these problems by reimagining the intercom system from the ground up.
Introducing the UniFi Access Intercom: A ruggedized, all-weather intercom system designed for the unique demands of today’s residential and commercial buildings. Featuring an ultra-bright 7” touch display, crystal clear two-way audio, and an integrated floodlight, Intercom revolutionizes entry management and seamlessly integrates with any existing UniFi Access system by connecting to a UniFi Access Hub with PoE.
For visitors, Intercom offers an intuitive directory that can be fully customized within UniFi Access. Building occupants can see visitors through Viewers installed in each unit, ensuring secure and convenient access - even in large-scale deployments. For added flexibility, authorized building occupants can remotely unlock doors for visitors with the UniFi Access web and mobile apps, and grant access to visitors via QR or PIN codes. Building occupants enjoy seamless access using a PIN code, NFC card or fob, or the UniFi Identity mobile app.
Intercom also reinforces your building’s security infrastructure with video recording capabilities that provide a comprehensive view of visitors.
Engineered for durability, Intercom operates flawlessly in a wide range of temperatures and is designed for versatile installation to a wall or pedestal. Additional mounting accessories enable recessed and angled installation, and offer enhanced sun protection.
Intercom is more than just a building communications system; it's a step towards a more connected, secure, and efficient future for building management.
Ubiquiti. Rethinking IT.
Learn more at ui.com/us/en/d...

[@MactelecomNetworks]

This is what we’ve been waiting for! Good job

[@JasonsLabVideos]

FULLY AGREE !!!

[@TempelM]

YES !

[@ayodejiTAIWO]

We are tenants be able to use this on mobile devices to unlock doors?

[@JabbaDuhNutt]

I need access to work with deadbols on my home doors TBH

[@patti4832]

Would be nice if there was a "mini access hub" for this

[@TempelM]

Finally! The Intercom Viewer was even more important than the Intercom itself. For many home users and businesses, it was uncomfortable to only see the doorbell video on the phone.

[@nndjeff]

Does the Intercom Viewer work with Ubiquiti's range of doorbells?

[@jhkim8972]

Finally!!! The 'Unifi Intercom Viewer' is something we've been eagerly anticipating, and likely others have been as well. However, our office is too small to utilize 'Unifi Intercom'. Therefore, it would be beneficial if the Intercom Viewer could be compatible with existing Unifi Access devices like 'G2 Reader Professional' or other devices such as 'G4 Doorbell Pro PoE', enabling us to use them together.

[@user-gk2un2ov7v]

It would be fantastic to have a Unifi intercom system for schools!

[@pabloescobar9337]

Bought a set for my school district!

[@user-gk2un2ov7v]

@@pabloescobar9337 I would love to learn more about your deployment, if you would be willing to share.

[@user-gk2un2ov7v]

@@pabloescobar9337 I would truly enjoy learning more about your deployment, if you would be willing to share. Thank you in advance!

[@pabloescobar9337]

@@user-gk2un2ov7v We run Access at our school district for 12 doors so far. What questions do you have?

[@soy_terrible]

I would love to see a whole-house intercom system that integrates with my DB4 Pro, allowing occupants to view who's at the door and talk with them.

[@portmanteau.]

I will be doing this with one of their talk phones. I don't think the user experience will be all that great though from my testing.

[@portmanteau.]

Can the viewer be used with the G4 Doorbell instead of the intercom?

[@arthure5147]

Yes

[@ApexOneTech]

1:30 sounds like it’ll integrate with Protect? That would cool. Straight to the NVR.

[@Heraiz]

I have the same Question too

[@marioumazul]

+1 with same question, would love to have this too

[@tothemoon8465]

I have a dream machine router, 1 person company, working from home, no visitors... Why am I enjoying watching this?

[@samphire]

If the viewer doesn't work with the G4 Doorbell Pro I'm going to be really disappointed

[@Vanleben]

Always new products, but the old ones such as the doorbell 4g pro poe are not fully integrated. Please finally get the fingerprint out there with integration into the access hub.

[@warelott]

Can the intercom call also be displayed on Unifi Talk phones? and unlock the door from it?

[@UbiquitiInc]

Yes, Intercom doorbell calls will ring on Talk phones so Door Attendants can communicate with visitors and remotely unlock doors.

[@sigp229is]

Seems viewer wont work with G2 Reader Pro? If so, why not. Been waiting for this, for so long@@UbiquitiInc

[@dannyb2951]

Just in time! Great addition to the Unifi Eco-System.

[@SenorRobinHood]

Can the 4k video and audio feed be captured 24/7 via onvif to feed into an existing CCTV system?

[@brandonreidy6989]

Let's not get crazy here. They don't even tell us where it's stored within their own ecosystem "it stores Audio and video" but neglect to give us the details of how or where

[@SenorRobinHood]

It would be so silly not to allow this, as otherwise it will completely take it out of the running when replacing existing units and only make it worth considering in new builds. It needs to be compatible with other IP camera systems, otherwise you're just locking people out of the unifi ecosystem, instead of welcoming them into it.@@brandonreidy6989

[@SenorRobinHood]

This unit will be useless for retrofitting and replacing old incumbent units if they don't allow this. I hope they do, and hope this reply isn't removed like it seems my last one was, for which I have no idea why.@@brandonreidy6989

[@AdrianSandu_d]

Can the directory be disabled? I doubt the residents in some buildings would want their names showing up for anybody to see...

[@peterrothe2154]

Wow, we've been waiting for this for a long time! Now please offer sets of 3 door stations and an app that can be used as a door station for existing tablets and we can finally make our huge property with over 100 tenants happy! Please keep it up!

[@stephenkiser8243]

FINALLY an UA device with a physical button for the doorbell. I've been trying to use UA Door Control for my homes front door since they first announced it, but the lack of a physical button meant people rarely "rang" the doorbell, they'd just knock. The UA Reader Pro had a "button" but it was still touch, had no haptics, and didn't work with gloves. Between this and the new ability to use Unifi Access chimes with UA doors, I think it's finally viable for a residential front door.

[@hrvojekusulja]

Is it possible to add a 3 apartments to a directory? So visitor for (single door), can choose to ring which apartment to ring, or to ring them all? Each room, should have several users paired each one with its own mobile app I did not find any specification for hardware or software for this scenario on official site

[@taylorlightfoot]

I think this is the most frustrating thing about Ubiquiti, you cannot get answers to basic use cases like this unless you buy the product and test it out yourself or wait for a KZbinr to hopefully test out the same use cases for you.

[@SargeOrona]

Can't wait for LinusTechTips to install it ...

[@travelchoice89]

🎉 Exciting news! The UniFi Access Intercom is here to revolutionize security systems! 🔒 Get ready to upgrade your access control game with this innovative solution! 🚪

[@Mo-Moto]

Please Open the nfc on the doorbell g4 .. better the fingerprint. And After that all. Pleas geht Apple Homekey on every nfc Device. Maybe in bundle with your App.

[@tabGeeks]

Can this do 24/7 video recording via Protect and be added to a Viewport for live viewing like the Doorbell Pro? 🙏

[@UbiquitiInc]

Currently, Intercom's integrated camera will record video for access events.

[@tabGeeks]

@@UbiquitiInc So same as the G2 Doorbell Pro?

[@MELL09494]

Wow, I see why the G4 doorbell pro is being delayed with updates. What is the update on adding custom GIF and using thumbprint reader along with deadbolt. Don’t leave us dry.

[@AdrianSandu_d]

yeah... 😞

[@nordic-chan]

iirc they removed the fingerprint reader from new G4 Pros, so I have a feeling that is just soft cancelled

[@Ekremgashi]

Amazing. Ad a sip feature and this floods the market

[@honaker326]

FINALLY, my reception lady will stop nagging me for a 2 way intercom system to let people in the building.

[@6Wojcieech]

the buttons don't look very robust... Is there a chance for larger metal ones? especially is there a chance for a larger door bell button?

[@taylorlightfoot]

Right? They look cheap, metal would be preferred when exposed to the sun for years on end it needs to be robust. I also feel they're too small and the round look doesn't match the rest of the rectilinear design aesthetic.

[@84swoodworth]

Where is the thermostats at man?

[@Reedith]

Or just integrate with nest although I don't think they really integrate with any other people other than themselves and they don't even integrate with themselves that great I would love the talk phones to be full access controllable as well

[@toddrpease]

Love it! And apparently so does everyone else. Sold Out (sigh). Hopefully restock is right around the corner. Keep up the good work team!

[@s31teg]

Homekey support?

[@Heraiz]

I currently have an intercomm system from HikVision, 1 door bell with camera and key pad, linked to 5 screens across the house and app...works ok but software updates are weak, had to warranty the screens 3 times after power outage....I almost give up on unifi to bring out a usable intercoom....Can't wait to try out their new offering and see if it will fit my needs since the whole house is running security cameras and Wifi on Unifi already!

[@BlackBagData]

HIKVision was banned by the U.S. In my experience working with HIKVision equipment / software, it’s junk put together and developed by kids.

[@coolandamazingchicken6165]

Finally our whole neighborhood is run off ubiquity and we wanted an intercom

[@LordSaliss]

Now you need to finally release the Protect Lock so home users can replace their deadbolt, and use this as a really advanced "doorbell" that can unlock the front door for you.

[@Marco911]

Finally something we can use in a house with more than one flat!

[@uniteddrones7626]

So with access being on the Unvr line, can this intercoms camera record to protect 24/7 or motion events now?

[@gigabit9823]

Ubiquiti truly is the Apple of Networking.

[@taylorlightfoot]

it's almost like the founder worked at Apple on wifi or something

[@YaGr-ip3ub]

Wow that Intro

[@bartosz_nowak]

I just wondering If you have installed there a build-in battery, which dies after 2-3 years of service as you did in both doorbell variants? Big plus for extended temp. range!

[@davidthompson9359]

Great video thanks. It looks too much for home use. What does Ubiquiti have for home use to talk to people upstairs. In older whole home entertainment systems there was built in intercoms. What scaled down version is available to add to a Ubiquiti network so that instead of yelling upstairs or using your cellphone a simple intercom system can be installed?

[@tomgosy]

Definitely been waiting for something like this for an automated gate entry system. If this could be linked to an AI camera for ANPR automation that would be incredible

[@dasugepikcom6682]

This is great! I was able to purchase one and 2 viewers before they sold out. Can’t wait to test and implement. It appears to be managed through the Access app.

[@jadan2000]

does this only work with unifi Door locks?

[@flok6232]

yeah! I like it! "Sadly" we life "alone" with our family in our house. We have G4 doorbell pro PoE - will it be possible to use the Intercom "inside flat" display in "single use" with G4 Doorbell? So we have a Display next to the door that will be activated when someone rings the bell? best regard from germany

[@Traumatree]

Please, don't forget to "rethink" the Dream Machine Pro into and Enterprise version - we need something with more 'horse power' and and a true firewall rules interface.

[@nibras-manna]

What happened to the accessory that paired with the doorbell to lock/unlock a standard residential door? Was that canceled?

[@NateAsOfLate]

The deadbolt lock never made it out of EA

[@nibras-manna]

@@NateAsOfLate so the people that have the doorbell pro, is there a path for them to use it to lock/unlock the door? It does have a fingerprint sensor etc.

[@NateAsOfLate]

@@nibras-manna fingerprint sensor was never activated, to my knowledge... I'm guessing the only way to unlock a door with the G4 Doorbell Pro is with a NFC and a HA integration with the doorbell and a separate integrated lock.

[@T-I-M-A-K-E-R]

Can the intercom viewer work with the G4 doorbell PoE? That would be great!

[@GROWtoLEARN-sl6jl]

Hello 👋 ! First of all, I love your products. Just 👏 amazing. I do have a question on the intercom access controller. I'm using it for a main gate, I have one on the entrance and one on the exit. The one on the entry is fine with the pre-recorded voice welcome message but I want to change the Exit one to say something else or at least nothing at all. Is there an option to change that on the intercom reader?

[@Kevin-mb9hi]

Cool intercom. My question is what kind door lock we need to buy so it can integrate with the intercom?

[@williamcrow_e]

it works with existing unifi access hubs, so a mag lock or a door strike lock will work.

[@crabkilla]

You guys do amazing product work there. Carry on!

[@jetblast1212]

Finally! I can't wait to try one out.

[@AvrahamRaskin]

It'd be great to have the Emergency Lockdown and Evacuation buttons accessible on the Intercom Viewer

[@Reedith]

Cool idea Good thing that can be added with software updates

[@SenorRobinHood]

The PoE socket positioning on the intercom viewer seems odd. Especially the huge air gap around it. Comparing it to my existing viewers from another company I'm not sure how I'd be able to mount them to internal brick walls that I have. My existing unit allows me to wire PoE with each individual wire, so I don't have to have an RJ45 connector on the end of the wire, making it easier to run cable and wire up in this scenario. Edit: Just looked at your install guide and it kind of acknowledges this, showing you either need a large recess behind the viewer, or use an ugly backbox pushing it even further off the wall. That would be a step back for me, shame that.

[@LuizEduardoLaurentinodeC-zg1ei]

no biometric option?

[@jodycwilliams]

Does this require the Unifi Access device, or can I use it purely as a doorbell/intercom system? Very interested if so.

[@MattElsberry]

Well Done!

[@xserv4real]

@Ubiquiti Why is the Ethernet port pointing straight out the back? Why could it not be angled upwards, so I don't need a whole in the wall for the Plug to fit into! same thing goes for G4 Doorbell

[@user-qt9fb2lu9w]

Loved what you shared. Made me learn a lot. I am factory of industrial smart management POE switch. Can I establish supply relationship with you?

[@dagweedo17]

Really impressive design! Can it be used with third-party ACS systems other than Ubiquiti's? Would love to offer this to our customers.

[@techtalkandtechunboxed]

This is huge

[@CaptainDickei]

Installed one yesterday. Works, but the Video Quality ist very bad for an 4k-camera... Is that normal?

[@vwestTube]

Please ca you make a Doorbell with all metal body and no display at all, because vandals can break that glass very easily, I think many people would appreciate it if there was just a 360 fisheye lens camera, and an intercom with one call button, and all this would be vandal-proof, designed for home use

[@Reedith]

Can we get a black viewer?

[@timlasson4093]

This would be great if you had a condo or cabin you use occasionally, and wanted to give a friend access remotely with the QR code.

[@nw6gmp]

If only the fingerprint reader would work on the current DB4 Pro too ;)

[@held_der_welt]

Hi. Is there any possibility to get rid of the directory button and show 2 names direct at front screen to tap on and call?

[@kensingh9527]

Perrrrfect I was just looking at jigging up the regular access reader for my driveway gate!

[@sirfranchan]

This is actually making me wanting to have a physical office

[@SenorRobinHood]

It doesn't look like there's any built in relays on the unit itself. Does this mean if I wanted to replace an existing access intercom in a brick pillar to the entrance to a residential property with a pedestrian gate and electric vehicle gate I would somehow need to get the relay lines that currently terminate in the pillar, all the way back to the house to connect to a unifi access hub?

[@UbiquitiInc]

A Gate Access Starter Kit will be available soon and will include an Intercom, Gate Hub, PoE++ Adapter, and PoE to Twisted Pair Extender for gate entry use cases. While each installation may vary, a common deployment would consist of UniFi Access running on a UniFi Console at a central building with data distributed to the remote gate using the PoE to Twisted Pair Extender. The Gate Hub plus PoE devices such as the Intercom for vehicle entry, an access reader for person entry, and security cameras would be installed at the remote gate.

[@SenorRobinHood]

Thanks, look forward to seeing it. Already running a UDM Pro for the home network, and existing outdoor keypad station and indoor monitors are running via PoE to a UniFi switch, so would be great to be able to upgrade the pedestrian and vehicle access control. I really hope you'll make the video feed available via ONVIF though, as I will need to pipe 24/7 video from the intercom into an existing mixed brand IP camera system consolidated in dedicated IP cam software.@tiInc

[@AKTechIT]

Can this work for childcare centers with say 15 rooms and outdoor areas??

[@tramcrazy]

Very cool! Would love to use on of these one day, definitely adds more features compared to a standard reader

[@PsyBoots]

Rly nice! But misses the Facial recognition system which has already become an industry standard

[@davidweeks6425]

Don't want that crap

[@davidweeks6425]

And you mean really*, quit being a lazy shit

[@robtaylor1424]

Can the intercom viewer work with G2P pro reader?

[@robtaylor1424]

Support says no. Only with Intercom Reader

[@n9wox]

How is the intercom different than the G2 Reader Pro? The intercom has a keypad. Is the intercom primary for multi-dwelling buildings?

[@LobusFoE]

I wish my building had this.

[@SarcSaus]

What’s the accessibility like on this because a touchscreen is not accessible for the vision impaired.

[@aaronness6802]

Is there a stand to put the Intercom Viewer on a desk?

[@kubo73]

While there is no indication that the Intercom Viewer works with their other door products or not, it would be a shame if they didn't as this product fills a gaping hole they have in those other door products. Can you clarify Ubiquiti?

[@shwndh]

I wonder if this will integrate with other VOIP systems. Unfortunately, we have Ring Central using Yealink Phones and can't get out. This looks great!

[@michaelh5722]

Can we see our Protect cameras on the Viewer?

[@rye2]

can this be used with an existing unifi doorbell?

[@traveller_andrew]

Missing third party integration with say Microsoft Teams SIP GW. No one wants another app on their phone, another place to answer calls, etc etc. UX is always the most important aspect.

[@finki007]

Why no face recognition?

[@debarghayamitra9680]

hey Ubiquiti, by the love your products but one question when will the ubiquiti launch its pro max switch lineup especially the 24 port poe ones in India? I can't find it Ubiquiti's India store?? Please help me 😭😭

[@Georgie2hotty]

That is so cool!!! I wish I could win the lottery, buy a large condo building and install all of these myself!!! 😆 Or I guess just find a contract somewhere and "recommend" this system for them hahah.

[@resipsaloquitur_esq]

Does this interface with the UI phones? Could it be used instead of the G4 Reader Pro?

[@haagfamily4919]

Yay! A new way to reach more clients! A nice step up for Access.

[@oddholstensson212]

Still no LDAP/Radius authentication >for administrators< on Unifi controllers?

[@wstrzalka]

We do miss mix of Intercom & doorbell being doorbell with lock control

[@stevenrburgoyne]

Unfortunately for me, unless this has the ability to hook into a SIP connection to do voice calls to cell phones, I won't be able to install it in almost every location I manage. Most condo building users don't want another app on their phone.

[@mncam_com]

Bingo -- that and this is just another beta device that will be unsupported in another... 3 years? With no roadmap by UBNT to be held accountable, I'd probably just stick with well tested formats.

[@davidzee3755]

Properties I install at all have upgraded to phone apps

[@stevenrburgoyne]

@@davidzee3755 what do you do with the people who don't have a smartphone? I mainly install in 55+ buildings and some of those people don't have smart phones.

[@taylorlightfoot]

@@stevenrburgoyne Not to mention that a push notification on an app is a poor way to get the timely attention of an occupant while a visitor or delivery person is at the door. Unless Ubiquiti integrates into Apple CallKit, I don't see how using their app is going to be a proper user experience even for those with smart phones and the identity/access app installed.

[@harriska]

Where was the ucg ultra intro?

[@theSoz]

I hope your other access controls will start having the same IP65/temperature ratings (or better) so people in colder climates can make use them. The current IP55 with a -10° C is just not sufficient for areas that regularly see negative temperatures.

[@NateAsOfLate]

This goes down to -30°C/-22°F...

[@AvrahamRaskin]

Looking to confirm if we can connect the Intercom Viewer with the G2 Reader Pro?

[@robtaylor1424]

Nope

[@The_Tech_Ninja]

Great tool!

[@omerbc]

Lookin solid, great work!

[@chrisracer2007]

Does this support knx? Would be very nice to make the sound system automatically mute in my child’s room or me the lights flash to alarm…. Loxone is too a nice ecosystem

[@keymonne]

I love you guys

[@richardbeach2004]

So phone paging? Eta

[@xames81]

Fantastic

[@daytekone]

YESSS !!!!

[@leonk75]

WOW awesome

[@vincentquest]

the store support sucks. Buyer beware: if you order with the ubiquity store you cant cancel online and there is no customer support phone number.

[@jodp]

What a sexy device