Introduction to the National Flood Insurance Program -- a Customer Experience Toolkit video

Flooding can happen anywhere, and in Houston in 2017, it didn’t just happen in high-risk areas, it happened in a lot of lower-risk areas too. FEMA programs like the NFIP help communities and property owners better understand their flood risk and how risk can change. Using flood risk data and maps, communities can decide how to reduce their risk in ways that work best for them.