Introduction to Users, Groups, and Roles | ServiceNow Tutorials

In this ServiceNow Tutorial, Lorena Villanueva gives an introduction to users, groups, and roles in ServiceNow.
Manage the individuals who can access your instance by defining them as users in the system. Create user groups, and assign users to them. Use roles to specify what different users and user groups can see and do. Learn more: docs.serviceno...
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[@maxc7198]

By FAR one of the best videos that I have seen for SN.

[@croftonparty8695]

Agreed! Keep 'em coming, please.

[@croftonparty8695]

Fantastic video and delivery. Well articulated and presented. Thank you! (Add another satisfied subscriber to your list!)

[@LuigiZambetti]

A video that shows how to solve a ticket, is available?

[@basiliobastardo255]

question: when having so many user in the group , some user in the group have not adopted the newly added role , validating from sys_user_has_role -inherited, is there any explicit trigger for the role to cascade to them ?

[@maxc7198]

What is a Persona then?