Is Tweeterhead A SCAM Company?

[@Ctpa1]

Horrible customer service, who cares about the personality traits of the owner. We aren’t looking for a friend. We are looking for a reliable company to do business with.

[@kinggrimlock35]

You damn right bro! 💪🏻👍🏻

[@henryyful]

Chad is a nice person. But, the company is a mess. We do not care about the person we care about the company.

[@BatmanStatueCollector]

I appreciate your perspective! It's important to focus on the company's practices and how they impact customers.

[@arkhamtalon]

I love what they produce but i now have over £1500 outstanding and its honestly reaching a point where I cannot be doing this anymore, the risk is to big now for any more pre-orders until I start receiving what I have paid for. There's more and more (great) products announced but I still don't have something i ordered over 18 months ago. I really hope they can turn it around and I want to continue to support them. But these are high end collectibles, its not pocket money - a lot of us spend a good percentage of our income on this stuff.

[@BatmanStatueCollector]

I completely understand your frustration. It’s tough when you invest in something you love and it takes so long to see the returns. Let’s hope Tweeterhead can get things sorted out soon!

[@L1Slayer]

Honestly, comments such as yours is what is needed. Constructive critisism that helps Tweeterhead to understand where you are coming from. So they have that well on their radar. Not a rant full of poor rethoric blaming and flaming about the situation. 👍

[@erics5198]

I’ve emailed them twice and still no reply Chris, I’ve have over 1800 dollars tied with two statues. I just want some updates of my products

[@ryanmaes9551]

Look it only takes a second to respond to customer emails. The fact that the communication is so bad tells me that he doesn’t want to be transparent. So he avoids communicating altogether.

[@Warrior_1313]

You sound like a Tweeterhead spokesperson. It's not a great look. Tweeterhead has serious issues with customer service and the recent actions by Chad may violate consumer laws. Take the emotions out of it. It's business and customers have the right to voice their concerns. I have experienced the delays and poor customer service from this company. I don't foresee purchasing anything else from them. I hope those customers who are waiting get their products soon.

[@leomanteca4685]

Chris, a company can have great products and great prices, but if their customer service is subpar or worse, I stay away from them. Just like I do with retail stores, bars and restaurants. In business, customer service is priority number one. Nothing is more important than how you treat, service and communicate with your customers.

[@craighay9086]

To be honest Chris, I don't think the many that are having issues are saying that Tweeterhead is a scam company, they are saying that their treatment as a customer is way below the standard it should be. Yes, of course people will be annoyed that you yourself used a term like keyboard warrior to describe members of the community. This was uncalled for, as the customers are just regular people with valid concerns. Not serial complainers as they were made out to be. However, at the same time I think people will appreciate it was a very awkward situation on the live show, and I'm sure very uncomfortable for you, and for others. Not a nice situation to be in, but everything can't be swayed to positivity, things have to be confronted sometimes. What hasn't helped is this constant white knighting of Chad, and calling him a great guy. Would a great guy ignore his customers for 9 months, and only react when he were forced to publicly?, I don't call holding refunds back to get your own business in order great.....I call it kind of selfish. The customers should come first. They helped build Tweeterhead, and at the very least, they need to be communicated with. Let's be very clear, this is not a customer service issue, this is a management issue. This is Chad telling his employees not to respond to refund requests, and anything other than purchases. Yes, Chad might be your friend, but to many, what he is to them, is a business owner, pure and simple. It's a transaction based relationship and nothing more. Has all the refunds caused him problems....sure it has. But, you shouldn't use pre order money to get your products made. That capital should come from elsewhere to avoid issues like this. Man, you and chad have really got to stop promoting this as just a customer staff issue too. This isn't a sudden lapse in customer service, it's been going on a very long time at Tweeterhead. It's a management issue pure and simple. Things are not being run properly. Staff at Tweeterhead are being instructed by your friend Chad, to hold off giving refunds, and even communicating with customers. That's just not right. I feel sorry for the staff working for him, that have to read all these incoming e-mails and complaints. I'm sure that they are likely good people, and have no real love avoiding customer e-mails. It can't make you feel good about yourself. Maybe that's why there is a constant turnover of staff on customer service. It's also a big kick in the teeth to collectors, and people that follow you, that despite these issues, you continue to promote Tweeterhead HARD. I'm not sure that is appropriate to be promoting new products, at least until they resolve their issues with customers, and start paying everybody back. I can't hear that they are "Just a small business" anymore. That just doesn't cut it. They need to start facing up to their responsibilities, their contracts, and put their customers first. They make some absolutely outstanding products, probably some of my favourites in this hobby, but they need to get their act together, especially in how they treat their customers. That's more important than the next product down the line.

[@Arynex]

Reading this brings me in disbelief, but moreover if they are purposely holding money and rely on purchases to commission new statues then it's not surprising no one is getting anything as they are unable to pay their artists to do them. Think they might be over if this is true. When the sales drop there will be no money for future commissions and what then..

[@craighay9086]

@@Arynex Oh it's true sadly, it took me months and the involvement of a payment company to get my money back. Sadly it appears that many others, are having the same or similar issues. Time to but bias aside for some of those championing Chad. They need to wake up to the reality of the problems presented by the community, and if they do see themselves as positive for the community, they need to start telling it like it really is.

[@maverickslb80]

At this point, I can't trust any company. XM is also a big disappointment. Sideshow seems to be the most trustful right now.

[@BatmanStatueCollector]

Sideshow for sure seems to be the most consistent in terms of quality and customer service. They've built a very good reputation for themselves without question!!

[@nolabrannen102]

Sideshow"s customer service has been frustrating of late especially if you live in Australia! I have bought their products from an Australian retailer with a light up feature that do not include an AU adapter but include adapters for US & UK. So I've had to wait months for an adapter to make the statue light up or ive had to buy an adapter separately! I've contacted Sideshow directly & they refer me back to the retailer, the retailer say they've contacted Sideshow & are waiting on a response that takes weeks! It shouldn't be this difficult for Australian collectors to get? We're Forgotten consumers!

[@gothamgoon4237]

@@nolabrannen102 I've always assumed any statue from overseas that has light up features will not have the right plug so I always factor in that I will have to go and buy an adaptor for it. I go to The Good Guys to get mine. You can pick them up at just about any electronic store and even Big W sometimes have them. They aren't expensive unless you go for the high end stuff which you don't need to. Last one cost me 4 bucks if memory serves.

[@cavernofcollectibles8939]

Sorry, but he has been saying that his customer service is trash for a while now.. and them needing to get caught up is a joke. I get that things happen, but not answering numerous emails for months? How long do we have to wait for them to get caught up? Sorry, if he wants to do right, he needs to at least respond to people who have paid for products. Very simple.

[@lucylu59]

Chad is "nice," perhaps, but he has been terrible at customer service for as long as he has been in business. It isn't new. Also, implementing a zero refund policy on cancelations is putting blame on customers, not the delays. No ones likes the idea of not getting their money back after a late product. Nice try. "He wants to make right by the customer." BS, he literally has been this way forever. How can you say he wants or is going to get better? My first product from them was the Julie Newmar catwoman, and it was a #$@%ing joke. All he did was lie to me for 2 months. The only reason I bought Teela from them was, obviously, a love of the character, but also that David Igo was working there. At this point, even my appreciation for other artists aren't going to get me to buy. Do you get free products or any kind of compensation from Tweeterhead?

[@Arynex]

May i ask what happened with Julie Newmar, i tried googleing it and found some pics of a statue that looked pretty bad.

[@NorthernLadMSP]

If you are ignoring customer emails and refusing to refund money for cancelled pieces that were cancelled PRIOR to the implementation of their new scummy policy, then the answer is yes. There is absolutely no excuse for this behavior. Their statues are really great, but if this awful reputation continues and they do nothing to turn it around, I don't see them lasting long term. And when I say that they need to do a lot to turn it around, I'm talking about more than just words and empty promises. There needs to be a lot of visible action that people can physically see. Plus, you need to look at the true reason that these cancellations are happening. We know it's mostly not due to bad QC. It's more than likely caused by extreme delays and the current state of the economy, neither of which is the customer's fault. Also, to the BSC, here's a word of advice. Don't fall in to the current trend of name calling with people that you don't agree with. Calling people trolls or keyboard warriors when they are expressing EXTREMELY valid concerns does absolutely nothing to help the situation, and I can guarantee you for a lot of people, it makes things worse.

[@BatmanStatueCollector]

They need to do better, and be more timely. I wonder if they are so backed up with emails that they are needing more time to get caught up? Time will indeed tell.

[@NorthernLadMSP]

@@BatmanStatueCollector I did edit my comment too, with quite a bit more, so maybe also refresh the page and take a peek at the additional comments, because I have something to say to you as well.

[@BatmanStatueCollector]

@@NorthernLadMSP Thank you. I've made it a point to not name call, but I do sometimes talk about what the issue is that the poster brings up. I'm not perfect, but I do try. I try to stay on the positive side of life, which some people hate, but I did want to address this issue in some way.

[@NorthernLadMSP]

@@BatmanStatueCollector I get it. We all appreciate the positivity. But, there needs to be a balance too, because if you're 100% positive about everything, even bad situations like this, and insulting people who have been affected by it, it can give people the impression that you're just shilling for the company. Thanks for being open minded in what I had to say. Have a great weekend! 😊

[@InfamyOrDeath-__-]

I’m going to have to listen to the video again because I don’t remember Chris calling anyone names, in fact I can never remember him doing anything like that.

[@vividcollectibles]

I can't entirely agree that Tweeterhead is a good company, they make great products but a good company makes their clients a priority.

[@BatmanStatueCollector]

I appreciate your perspective! It’s definitely important for companies to prioritize their clients, and feedback like yours can help them improve.

[@irishalucard8448]

The policy is very anti-consumer and the justification he gives does not make sense, it’s just placing the blame on the consumer when it’s his business decisions that got them to this point. Pull back on manufacturing if you need to do so, do whatever you need to do to make your business work. Telling us what we need to do and how we need to be more responsible isn’t the way though. Keeping our money (outside of the NRD) is also not the way. So much competition out there now that I can just go somewhere else where I feel more respected and where my money isn’t being held over my head.

[@BatmanStatueCollector]

Thank you for sharing your thoughts! It's always great to hear from viewers who are passionate about consumer rights. Your perspective really adds to the conversation!

[@exoticcarfactsofficialchan7050]

"Yes"...

[@generalszabo]

it's easy for you to support him when you're his friend, you're not the one he's keeping money from

[@pishposh4506]

All statue companies need to get better with communication and customer service. As expensive as this hobby is we deserve to know what’s going on at all times

[@BatmanStatueCollector]

I completely agree! Clear communication and good customer service are essential, especially when we're investing in our passion.

[@rohanj6362]

It’s a sticky situation. And bad PR. In the UK there’s better consumer protection laws under goods/services. There could be lawsuits coming. IF in the T&Cs hold true, he does have the right, BUT due to the amounts of moneys lost by people’s, AND profiting from this - if proven he is, then there’s a legal ground. Really, he should implemented at least a 15%-25% charge WHEN the item is in the country and ready to ship status. BUT for those cancelling before that or any sort of status - then that’s bad, and consumer should be given a full refund.

[@d-nice9212]

I purchased and paid in full for the Batman blue and gray edition in July 2023. Without question, this is the longest I have ever waited for a pre sale since I've been collecting, and yes, I am concerned. Seeing Chad on your channel has helped and given me hope, but I have three pre-sales with him(Batman bust and Catwoman) all paid in full. That's a very long time to have a customer money and then tell them to be patient

[@kinggrimlock35]

Same thing here bro, I preordered Batman gray/blue version fully paid… but I lost interest on them I’ve been waiting waiting so long… i finally I made a decision to dispute this order. He scammed… I just want my money back period.. I don’t give a shit his company.

[@af6258]

Understand your loyalty but disagree with you over this case. Order was cancelled for 3 months as per the post and no refund was given, worse the emails asking for the refund seemed to have been ignored. People shouldn’t have to take their issues to FB to get their money back, end of story

[@BatmanStatueCollector]

I agree with you 100%. Hoping this video brings things to light and will move things forward in a positive way.

[@wayne__noon]

I’ve messaged customer service two separate times now about Superman bust I still have yet to receive. And no response

[@MattMatt77]

I like you and i like Tweeterhead. But when it comes to problems i hate victim words. Small Business. Working by himself. I have Autism and how many people give aF 0. Now when it comes to running a company even a statue company. It's hard. But i feel these high price tags Fthings up in many ways. Less room for mistakes and unhappy customers will hurt you a lot more in many ways. Tweeterhead has been anything BUT A+. Like i still don't have my He-man Bust. Personally i don't mind but it was August and now it's heading to January

[@Arynex]

I would rather wait for 5 more months knowing that's the date it will ship then this, hoping every day for something that will arrive who knows when. Then again that PrimeOne 1/3 Harley Quinn was late by 3 years lol so there is that.

[@Mr49r1681]

All the Tweeterheads I bought were from Sideshow. Haven’t bought directly from Tweeterhead yet. Don’t know if their customer service is any good or better than Spec Fiction’s.

[@BatmanStatueCollector]

Thank you for your thoughts

[@jartober]

There's barely any decent customer service anymore in general. I rarely comment on your videos now but I will on this one. Popcultcha.. one of the worst.

[@BatmanStatueCollector]

It’s unfortunate to hear about your experience with customer service. It seems like many companies are struggling in that area lately. Thanks for sharing your thoughts!

[@jartober]

@BatmanStatueCollector and its all overseas. Amazon has no more US representatives now. Wal Mart? Nope. Paypal? Nada. KZbin? No. Can barely understand anyone 🤦‍♂️

[@stevenb3899]

I own 22 Tweeterhead statues and believe they make a good product. They make up about 75% of my 1/6 scale collection, with the other 25% coming from XM. I agree that Chad appears to be a good and likeable person. However, it takes much more than being a good person to be a good business person. Chad definitely appears to struggle with running an effective business. This does NOT make Tweeterhead a scam business, it just makes it a poorly run business. I used to consider XM as the elite statue company. Now, I would not purchase from XM. My hope is that Tweeterhead can turn things around and not head down the same road as XM. Selfishly, I would like to continue to add their statues to my collection. I also wish the best for Chad and the success of his company.

[@BatmanStatueCollector]

Thanks for sharing your thoughts! It's interesting to hear different perspectives on Tweeterhead and how it compares to other companies. Hopefully, they can improve and keep delivering the quality you love in your collection!

[@WitchKing73]

Been a customer for nearly a decade now. If I ever had an issue with an order in the past Debbie, then Gwendolyn always took care of the problem pretty quickly. Both of them are long gone now. Haven't ordered anything directly in several years but always liked Chad & his products. Seems his business is at another crossroads: Either improve Custom Service substantially & gradually win back community support, or bite the bullet & give up the independent distribution portion entirely. Seems like it can only be one or the other at this point. Wish him lots of luck.

[@DRAGO_BAKA]

I think the major issue is companies placing an expected production/ship date and not following through with meeting that timeline. If you’re a company, you can say it is this or that to justify delays. Lately “this or that” is not transparent. Sideshow settled the delay issue by automatically canceling customers orders who were going to be delayed. Unless, you responded that you accepted the order delay. I personally am a victim of XM with 4 PO’s that never went through and sacrificing NRDs just so I could continue collecting. Bottom line. Collectors invest in statues with their money. Companies that delay greater than 6 months should be held accountable. The only way to stop it, is to stop PO unless there is a legal agreement for the company to deliver in a specific timeframe or the customer is completely refunded. This issue with Tweeterhead should be noted and collectors should beware.

[@BatmanStatueCollector]

You make some excellent points about transparency and accountability in the collectibles industry. It's frustrating when companies don't meet their timelines, especially when collectors are investing their hard-earned money. I hope these issues get resolved soon!

[@CaBdosdos]

You come off as his friend more than you do caring about the people he hasnt provided for myself included. Radd Titan did a much better job putting his feet to the fire and Chad did indeed look better there so did RT for that matter. Glad you addressed this, also Chads new policies are much less collector friendly no refunds wow.

[@markherman1211]

Tweeterhead has some great pieces. They really do. Their Joker on Throne piece is, in my often cynical opinion; the best Joker piece out there. But I have personally had a negative experience with them(direct), so...I hear folks on this.

[@BatmanStatueCollector]

It's great to hear you appreciate their pieces! The Joker on Throne is definitely iconic. Your feedback is valuable, and it’s important to share experiences, both positive and negative, to help others make informed decisions.

[@StanleyJjo]

I think Chad is a fake good person, his actions clearly prove he's a bad person. Please don't support him anymore.

[@Cjacobs2783]

Tweeterhead still owes me for my Robin exclusive part. Until I receive my promised exclusive, I’ll never buy another piece from them again

[@Astral_Dusk]

The real scam is when companies charge some outrageous shipping for profit. In a sense, just adjusting the actual price for a reasonable shipping seems more honest.

[@L1Slayer]

Never have bought from Tweeterhead, since the stuff they do doesn't appeal to me, but even I have heared the good and bad stuff about them. With the economy being difficult and edition sizen most being down by quite a bit it is safe to say it's likely trying time for everyone, not just in "our" business. Personally, I would say Tweeterhead has to better themselves, but I also know it's gonna take time and ain't easy when orders/income have gone down by a lot. Anyway, I hope everyone involved comes out strong out of this. 💪

[@stationarywanderer7910]

I think Chad needs to reconsider selling direct. The abysmal customer service issues aren't going to be solved overnight, especially not by hiring just one guy. People love his products, but the horrible customer service has driven many customers away. Just sell through Sideshow. Because if things continue as they have been, Tweeterhead won't be around in a year, and that would be very sad. Also, the no return policy? Violates consumer protection laws. If his statues are one day late, he has to give full refunds. He just can't say he's not going to do that. People who are really his friends need to start being honest with him. That video attacking Tweeterhead customers cost him business. Remarks here right now attacking customers are costing him business. People need to stop. He needs to hear the truth. Because his business won't survive all these remarks. And they won't survive a continuation of the horrible customer service. I already see post commenting on the new guy not getting back to them. Geezus, just sell through Sideshow. It will circumvent all of this.

[@BatmanStatueCollector]

I think he's doing just that, reconsidering selling on his website.

[@stationarywanderer7910]

@@BatmanStatueCollector i hope so. Because, honestly, I think he's the sweetest guy, and I love Tweeterhead's products, and I do not want him to go under!

[@BatmanStatueCollector]

@@stationarywanderer7910 Same!!

[@Arynex]

Absolutely agree on this.

[@BradAnderson-b8o]

So . . when exactly is this big Tweeterhead announcement happening? The one that was planned for Thanksgiving

[@BatmanStatueCollector]

Got pushed back to December sometime...not sure when it will go live?

[@Kaitschi]

At least the are the worst, when it comes to Customer Service. If you treat your customers like that, don't be surprised you get Backlash. I personaly would never order from them and there is no Surprise, that People canceled their orders again, when Tweeterhead is not capable to communicate to their Customers. Especially in this Hobby, you won't get Trust again from Collectors, when you treat them like S?!t and ignore them.

[@Yeg-citycollectibles]

I appreciate you addressing this. I think the wait time between announcements and shipping needs to get shorter. Trailers for a movie, for example, don’t get released 2+ years before the movie comes out. I love the excitement from some of their reveals, but when communication lacks, pre-orders take months or years+, excitement can dwindle, and you’re stuck with pre-orders that you don’t love anymore, and want to cancel. If they can keep up their pace behind the scenes, but maybe be a little quieter regarding what’s coming down the pipes in the public.. maybe that’s a good idea for now 🤷‍♂️ Thoughts?

[@BatmanStatueCollector]

I totally understand your frustration with the wait times. It would definitely help if they could streamline their communication and shipping processes to keep the excitement alive!

[@Yeg-citycollectibles]

Absolutely. That’s something we’ve all experienced, most recently perhaps with the Eternal Enemies Sideshow piece. The longer things sit in pre-order status, the more tempted people are to cancel. I also think the XM drama has collectors more ‘on edge’ than normal too. Tweeterhead definitely isn’t a scam company.

[@patrickmcbride5206]

I paid for the O.G. grey and blue batman still friggin waiting!!!

[@Howton2k]

Personally, I think the art direction and products put out to be spectacular. Fantastic art. Business wise… ugh. They really need to work on updating shipping info on the newsletter sent via email and have costumer service respond in a timely matter.

[@BatmanStatueCollector]

I agree Jeff, communication can be better, and I personally think they are working on it, but might take longer than we are all hoping for.

[@stationarywanderer7910]

@@BatmanStatueCollector It's been going on for YEARS, Chris. Years. It's not like this just started happening. This goes back quite a ways. It's not going to be resolved now by hiring this one guy. He needs to rethink selling direct. Or his company will not make it. Not to mention this no refund policy, which potentially violates consumer protection laws. Chad has allowed this to go on for years, and that's inexplicable. If people really want to help him, then encourage him to sell through Sideshow. He cannot handle the customer service side of it.He can't.

[@thedarkknight_1983]

I have several Tweeterhead products, and their art direction is second to none in my opinion. Chad is really cool and I corresponded a lot with him in 2013-2014 during the initial release of the Batman ‘66 maquettes. I was a bit disappointed that he didn’t finish the line as I really wanted an Otto Preminger Mr. Freeze. However, I understand that as a business, you have to produce what is actually going to sell. I think one of the biggest issues is that they have so many ambitious ideas, but unfortunately many of them never come to fruition because they end up changing their focus too often only five or six statues in. As a collector of a particular line, I am a completest and want to see something through to the very end. Many of the lines had too many concepts that went unfinished making each line feel incomplete. The ‘66 line, the golden age classics, Super Powers, etc. etc. all sort of stopped abruptly without warning. I think the most valuable lesson they need to take is not to take on too much if they’re not yet in a position to deliver the goods. Again though, I really hate to say anything negative because my experiences with them in the past was mostly positive.

[@stationarywanderer7910]

Stopping all the old lines abruptly after making many promises that this would not happen cost him business and drove customers away. This idea that going upscale in price with a 2.0 line was the path to bigger bucks was a mistake, given that he cancelled everything else. Those lines were loved. There was great positive momentum for the Super Powers line. He promised lines would be finished. Had people voting on designs. The boon, finished. A big mistake. Now it seems that 2.0 is being made a Batman line. The market is awash with Bats statues, there's a glut of them. I don't get it. He needs to rethink it.

[@Bmanjones101]

I’ve only purchased the 1:10th scale Ivy and 1:4 scale two-face maquette and both were reasonably priced and im over the moon about both pieces. Got exactly what i paid for. I dont see how this is a scam. If anybody is a scam its prime one studios. Zero way of contacting them, if they speak english at all, and the items are on preorder for YEARS

[@Yosemite25]

Straight from Prime 1 for me. Sideshow use to be great for their products ….but… they charge tax and really raised their shipping prices. I don’t want to wait either… Spec Fiction is a good second. No , I do not pay custom fees.

[@Mclaren1976]

How is bad customer service a scam company? That’s not a good look to put on your banner is”Tweeterhead a Scam Company”? Poor choice of wording.

[@BatmanStatueCollector]

This is a direct quote that people are saying in the community. Just offering my thoughts on what they are saying.

[@bullseye8841]

All of my dealings with Chad and Tweeterhead have been largely positive. However, the problem is that there is no communication for long stretches of time, if at all. A simple confirmation would make a world of difference. You don't need an army of customer service reps to do that. 2-3 people working emails is more than enough to cover Tweeterhead's stock. As for you and the rest of the Rogues, I love you guys, but you are WAYYY to quick to jump on the studio's side, or to tell people to "Buy these items you have no interest in, in order to get that one you do want." It's not on us to buy things we neither need, nor want. Make a good product, sell it at a fair price, and I'll be there.

[@BatmanStatueCollector]

Totally agree! A "Customer Service Ninja" team of 2-3 could work wonders without needing to don capes or fight crime. Just a few emails could save the day!

[@peeps_chicken4702]

Yes.

[@mistwoodpublishing9963]

Never had an issue with Tweeterhead. I did have to return the 1/4th scale Harley cuz the portrait didn't match the photos, but my 1/4th Wonder Woman is great!

[@Ant_1776]

hey brother! sorry to bother ! i just wanted to ask a quick question , i had won a bid on the livestream the other day and sent payment over to the guy and emailed a couple of times but never got a response back , it was about a week ago now , it was for the batman metal print that was on actual metal sheet with a jim lee autograph .

[@BatmanStatueCollector]

I'm sending this message to him. What is your email address?

[@skelatonman]

He needs to stick to outsourcing

[@Alternerdative]

Thank God I got out of collecting statues 😂

[@madosa.customs]

What exactly is the issue with Tweeterhead? I collect the Master of the Universe statues and they are all amazing so far! The I only thing with Tweeterhead is the constant delay of the release/shipping date! But as a collector I’m kinda used to it because it’s the same with all other companies in the toy industry like Super7, Mezco, etc

[@peeps_chicken4702]

1. They have atrocious customer service. People try for months and months to reach them, get damaged products addressed, update addresses, update payment info, etc and get zero response. 2. They *especially* slow roll and refund/cancellation requests. Basically, the only way you can get them to refund your money is by publicly shaming them. Multiple people have had to file credit card disputes on them. 3. They engage in dishonest practices. I mentioned the Batman/Batgirl/Robin base they promised (where if you bought all three statues, you’d get a special base to display all three together). They just totally never delivered on that. They also released an extra run of their Batman statue as an announced exclusive to Chad’s friends, so people who thought they were buying a (IIRC) 250 edition size statue found another (again, IIRC) 125 were released. 4. They ship products *extraordinarily* late, which is why they’re having problems with cancellations. 5. Their new policy (no refunds, even if the statue is late or even damaged in shipping) is illegal. 6. Less discussed, even if your statue arrives completely destroyed: no refunds. You can get a replacement (if they have any) or store credit only. 7. Every few months, Chad comes out and declares he’s really fixing customer service this time. He never does, but we’re all like battered spouses who believe, “he’s really going to change this time.” 8. They claim they’re going to address this, but they have a habit of releasing a statue, getting everybody locked into preorders, and *then* announcing a variant. Which leaves a bad taste in the mouths of customers who might have liked to make an informed decision. 9. He stays friendly with KZbinrs (Secret Sanctuary/BSC/etc), so they run cover for him. They have good experiences, so they do damage control. The best option is for them to sell through Sideshow, and let Sideshow handle the customer service and hold Tweeterhead accountable.

[@sade281]

All these lil company’s I would never deal with !! Prime one is the best but they are in China!! Xm who knows if they ever going to answer u!! SS is the best bet to get something from but are they the best?? It’s all a risk

[@jimgalla540]

So much to comment on and so little time. It's hard to have good customer service, when there are no good answers to give. Design change: Chad needs to make the 1/3 legs to go with the 1/3 busts. He also needs to have a GPS added to his shipments, so they do not get lost in the pacific ocean somewhere. Price point is great, so not sure why some are cancelling. Being a nice guy will drive future sales, only when the price and delivery times are acceptable. Darkseid is coming...

[@UFCGodzilla556]

Why are you addressing this? Chad should have replied to the post trashing him. I like TH statues and have never had a problem. Some customers are a pain in the ass but he still needs to communicate better.

[@BatmanStatueCollector]

He told me this morning that he will be responding to the community further about Customer Service. I felt the need to talk about it today, because I understand the frusterations of the collectors that are not getting responded to, and hopefully this video will help get the message across to TH that they need to do better.

[@desertjane]

To me, a compnay arent scammers unless you don't get your product or your money back and just get the run around like tht resin company who owe mad people money. 75% of companies probably has bad customer service. By this logic sony is a scam company(theu have bad customer service) and anyone who has bad customer service. Tht dont equal a scammer to me and thts aslipper slop to me🤷‍♀️🤷‍♀️ The fact tht hes trying to work on it and even wants to talk about it shows there not scammer. In wht world would a scammer want to talk about how they scamming you or wants the fire put to him since he know there a problem 😂😂😂 Wuts the point in complaing about no refund when 75 of 3rd part seller say no refund. All my statue i bought were no refund. Thts the purpose of vetting who you are buying fr and thts why all my statue/figures ive bought 3rd part have been real amd basically bramd new🤷‍♀️🤷‍♀️

[@jakeel85]

Tweeterhead is not a scam company. That's stupid. Just buy their products from Sideshow or not at all.

[@BatmanStatueCollector]

My thoughts exactly.

[@InfamyOrDeath-__-]

Yea they’re a small company, stop expecting miracles, this hobby is full of nerds, and they can be some of the worst customers with lots of complaining. If everything isn’t absolutely perfect then you’ll never hear the end about it.

[@stationarywanderer7910]

People have legitimate complaints. It's outrageous to attack customers for expecting a company to have good customer service.

[@NotMorganFreeman.]

Truth

[@stationarywanderer7910]

You do realize that further insulting his customers only hurts his business? You are NOT helping. Those "nerds" are buying his products and keeping his company afloat. I just wonder how out of it you have to be to think that insulting the people buying his products is a good idea.

[@gerardoc06]

Thanks for standing by Chad. Whether good or bad, Chad has every right to change his policies at his own company. As a customer, you have every right to take your business elsewhere. As someone who owns 27 tweeterhead statues, I’ve never had an issue with customers service. Chad has now warned us of the new policy. We as the customers need to be more financially responsible and take accountability for our decisions.

[@BatmanStatueCollector]

Thank you for your thoughtful comment! It's great to hear your positive experience with customer service. Your support and understanding really help everyone navigate these changes.

[@peeps_chicken4702]

Sorry, but no. His new policy plainly violates the FTC’s Mail, Internet, or Telephone Order Merchandise Rule. Business have a wide range of policies they can set, but they can’t set policies which are in violation of law. And none of that addresses the fact that you can’t even get them to honor their own policies.

[@zeheero]

No, from the live chat with alex and geo, it look like they do not want people just changing their minds and expecting a refund. This kind of behavior will put a company in bankrupt. I do agree that Tweeterhead should implement this on future products but not on old products that have not deliver to the customer. Basically what I am trying to say is if you sign your name on the dotted line you should bear responsiblity on buying or losing your deposit afterall it is really you who enabled the company to make the products and if you decide on changing your mind you actually hurt the existing company. Of course, everyone is going to attack me now and say oh you are a boot licker for the statue companies but really think about this way if you are a statue company and everyone pulls out and doesn't buy at the last second before they are made, doesn't that put your company at risk of closing?

[@BatmanStatueCollector]

Thank you so much for sharing your thoughts on this topic. It's important that collectors look at all sides of this issue, and the consequences that may happen as a result from both sides.

[@JorgeTrujillo-hj8kd]

Good company

[@BatmanStatueCollector]

Appreciate your thoughts

[@Angel_girl_445]

So in My opinion, i get both sides of the argument. People get frustrated that their money is tied up for an x amount of time waiting on the product but at the same time you cant cry about the same thing every other day asking for an update. Chad says its on the water then its on the water just be patient. And i have alot of patience. Now if the product is never received thats a different story. But ill stand behind tweeterhead until proven otherwise. As far as the new policy goes i think its a smart move on his end. You will never make everyone happy no matter what you do. Dont like it, order elsewhere. Simple.

[@YankeeVigz]

Chad is a great guy and has taken care of issues with statues I have had in the past. Great company, quality work and really fair prices. To keep those prices low, I get he is trying to handle the customer service issues himself, or using a skeleton crew. This I think is starting to show issues. As far as the non-refundable policy - I get it, makes sense. I think the main frustration is the delay in products shipped, and that is something they can't control. Communication with us needs to be much better. The fact the product release schedule on their website is not updated is ridiculous. As for the community, if you want them to maintain the quality of work for fair prices then show some grace. If you don't like it don't buy. Pretty simple.

[@nyrmala7383]

I don't buy anything new unless it has a massive promo sale (got the Prime 1 Batman Dark Knight Returns, the OG, for 300$ brand new during Black Friday sales, which is amongst the best bang for my bucks ever and makes me enjoy the statue even more). Otherwise, I buy everything from the secondary market. It allows me to check the product, I don't have to worry about preordering and 99% of the time, I've got a better deal than if I had purchased it brand new. Only exception : custom pieces from reputable commissioners simply because they offer top notch statues for way less than licensed studios.