Is your Disney vacation ruined?

[@Wheelsnoheels]

Talking about my injury nearly 31 years ago is still painful, and grief can just creep up on you very unexpectedly, hence why I got emotional. Disney holds a very special place in my heart and carries a lot of emotions for me. SCI story here: kzbin.info/www/bejne/gHW7ZqCaZtaVmpYsi=V1SjYaHBDSJeVlZG Please note, my Disney vacation when I was 9 was not a “Make a Wish.” I love making Disability News for you, however April has been a MONTH, personally, professionally, and there has been a lot of disability news. I sometimes get messages saying my Disability News is too “fluffy” and why am I not talking about “XYZ.” But please remember I am a human with a lot of emotion, and some topics can be a little too close to home and too difficult for me to talk about. I also don’t want to trigger you too much either. Because there has been so much news that has affected me personally, I decided to do a Disability News special. Roll on May….

[@ivansmith654]

All by best wishes to you PEACE!

[@katewalsh3786]

Love the title of the video my Disney holiday was ruined but I was meant to be going to Paris and it wasn't just the priority pass that was a problem it was the whole holiday.

[@lovedfriend2020]

I'm sure Disney will change as soon as people who can't tolerate the Sun faint left and right, and then they have to call emt.

[@lovedfriend2020]

Sadly, this needs doing. You know this is just for Disney to make more money with Genie Plus, and they don't care about the harm it is going to do to the disabled people who need it. I am sure they are breaking the ADA law.

[@mmh290]

I know it’s difficult to ignore the haters, but you do you. Your followers watch you for a reason. Thank you for sharing your story. 💕

[@nyves104]

even IF people were abusing the system, the solution should never be to make it harder for disabled people to access the accommodations they need. shame on disney

[@JustCliff]

Yes, yes, yes. All disabled people should have accommodation

[@yesterdaydream]

This. Err on the side of kindness!

[@JustCliff]

@@yesterdaydream exactly, it can lead to people judging based on looks which isn't what determines someone's disability

[@kpwxx]

I mentioned this on another post but even if it wasn't ethicallly awful, like Gem said, people who are going to be arseholes will continue to find a way. If they lie anyway, they'll adjust their lies. It will literally only hurt people who genuinely need the accomodations.

[@CharityAngelSpectrum]

You know, you could exchange "Disney" for "the DWP" and it would still make sense, what with all the nonsense they have been spouting recently. Shame on ANYONE who makes life harder for people with disabilities. But especially an organisation that can most definitely afford to swallow the extra costs, like Disney.

[@millie-jayne7676]

Is this every disney park or just America?

[@Wheelsnoheels]

Just the American ones, but I’ve heard rumours (and only rumours,) DLP may adopt the same policy. 😕

[@millie-jayne7676]

@@Wheelsnoheels this sad I'm blind do I use dsa and fast track at places cause I can't see when the lines are moving where I need to go in the queues and so I don't hit people's feet when sweeping with my white cane

[@disneyenchantedyt]

@@millie-jayne7676 so you didn’t see this coming then 😅 im just messing with you i have cp and terrible humour

[@LovelyLawla]

@@millie-jayne7676 Your disability would actually be perfect for helping to demonstrate to disney how daft this idea actually is. How many people do you think you'd have to hit with your cane causing them to complain to cast members before you would be allowed to get a pass? I mean that sarcastically, but a tiny bit serious! If people with physical disabilties start having to deal with various complications while in regular queues, then Disney will have to realise how silly this is. People with blood pressure issues having to lie down on the ground in the middle of a queue to prevent them passing out. Someone with visual issues bumping into people or hitting them with their cane, or just not moving forward for ages. Someone having to stop and take medication and causing the queue to not be able to move forward. Or more serious issues of people passing out or having seizures, etc and needing medical attention in the middle of a full queuing area. Imagine how much hassle it would be to have to clear out 100s of people from the queue to get someone out on a stretcher or get their wheelchair back out.

[@chrispy1982]

When did Rishi take over Disney? It is huge discrimination

[@GamerGrrls]

As an insulin dependent diabetic, I struggle with loads of exercise (25,000+ steps or more at WDW a day) in warm weather. I'm going to go low. There's no ifs, ands or buts about it AND I can't lower my basal insulin anymore to counter act it or I'll go into DKA. What people don't realize is standing is activity. You're engaging very large, very glucose hungry muscles. Add to that shuffling along in line and you're low. DAS allowed me to rest and get my blood sugar up (without having to eat tons of sugar) and prepare for line because even the DAS lines sometimes have 20-30 minute waits. Sitting and being pushed around in a wheelchair also isn't an answer because the lack of activity would make my blood sugar go in the other direction which can also be dangerous (my vision gets affected big time for example). So yea, I think my days at Disney are done. I'll go to local parks on off days where I can rest, wait and pretty much walk on.

[@AmberZak83]

I’m also a type one diabetic and I have the problem of hot weather dropping my sugars.

[@dirtxpert9930]

Bring some snacks. I'm diabetic and live and work outside all my life. Your not disabled sorry to break it to you stop trying to be a victim and entitled.

[@JennaGetsCreative]

This feels gross. I find it strange that I would qualify for DAS pass but you wouldn't. I'm autistic but I was never accommodated early in life and I've only sought out accommodation as an adult when travelling solo by air. I never use accommodations in a group setting. I have no physical conditions that would make line waiting accommodations necessary. Why can I qualify when people with physical conditions can't?

[@maddycorper4893]

This is awful! Thank you so much for telling us. I use a wheelchair due to an energy limiting illness. I have dysautonomia too. If I have to be in the sun for 2 hours, I will probably die! There’s no way I can do it. I just really hope that they reverse it.

[@Bethxxx-py9hm]

That was why I got it-Dysautonomia but I guess that wouldn’t count anymore 😢

[@trinidadchapa4287]

It's The Governor of Florida, Does Not! Care . And Been Trying to get rid of the park.

[@sammyjugheadsumpter7343]

Yea I know how you feel I have POTs syndrome I would pass out in the heat. I can't regulate my body temperature either so even in really cold I could pass out also. It's sad that they think they will get away with it but if I ever get back to Disneyland I live in los angeles so I will go through the ADA because legally under federal laws they can't stop someone with disabilities to use the Das pass that really need it like we do and it's illegal to ask for proof of disabilities! Hints my service dog cards there is only 2 questions that can be asked now.

[@kathy3178]

Since when is a Disney cast member qualified make these kinds of decisions!

[@110311DONTWANTCHANNE]

all employees are cast members, even medical staff

[@pjaypender1009]

Some of them absolutely are qualified. Every Disney employee is called a cast member, including doctors.

[@lovedfriend2020]

@@110311DONTWANTCHANNE The medical staff and a lot of CM got their smarts from a cracker jack box!!!!!!

[@wellhellothere6347]

@@110311DONTWANTCHANNE Even an RN is not qualified to make that kind of decision. So the question stands.

[@wellhellothere6347]

@@pjaypender1009 Doctors are not making these decision. People with zero qualifications are.

[@jworth7203]

This sounds like a major HIPAA violation! According to the ADA, a business cannot ask for or require a diagnosis. My son has a service dog and used to qualify for a DAS. I think we’re just done with Disney completely.

[@pjaypender1009]

This has nothing to do with HIIPA. I think you're looking for the ADA, as Gem notes.

[@Reed-2big]

@@pjaypender1009 Many people misunderstand what HIPAA covers -- it’s not the general public it addresses but what the health system must do and not do.

[@hannahk1306]

Honestly, I don't know why they don't just do timed ticketing for the big rides for everyone. Where would they rather their customers spend their time: stood in a queue getting bored and restless or getting refreshments, riding the smaller rides and buying things from the gift shop? I do wonder what evidence they actually have for fraudulent use of the current pass. I truly hope it's not just some people don't "look disabled" to them. Hopefully Disney get their act together soon and ensure their pass is inclusive of everyone who needs it. Personally, Disneyland / World sounds like my idea of hell, but those who enjoy it should be able to go and enjoy it!

[@mr.fredrickson7064]

I truly believe that Disney could have handled this DAS pass abuse differently. This new system discriminates against guest ho have a Legitimate disability under the ADA. i also believe that involving a third party company is a HIPAA violation. Lawsuits have already been filed against Six Flags and Universal Studios for the same thing. This issue of abusing the DAS pass system has been going on for years, but Disney made ir WORSE when they took the FREE fast pass system away and introduced Gennie+ to forced guest to pay for it as another way to make guests pay more for their Disney experience.

[@amielawson8344]

Six flags already won their case. There is a list of accommodations available for a variety of conditions. DAS pass is only one option and it is for specific conditions. Physical disabilities are assisted by mobility devices which fit in the queues. Conditions like diabetes they allow you to eat and drink in the queue line. Something that pops up and you need to leave the line, speak to a cast member and they will also accommodate you. These are all accommodations. Everyone wants the DAS, but not everyone needs a DAS.

[@wellhellothere6347]

@@amielawson8344 How much does Disney pay you to write such ableist comments?

[@amielawson8344]

@@wellhellothere6347 Well that’s funny considering I have been permanently disabled for 16 years and myself require a mobility device and I also have a child who disabilities who requires the DAS pass. But by all means make all kinds of accusations and assumptions simply because you don’t like the truth. That speaks to your character, not mine. Oh and I’d love Disney to pay me, but sadly, they don’t. Likely because my opinion stands strong whether the opinion and topic benefits them or criticizes them.

[@jordangriffin3785]

We literally leave in a few weeks and have been saving for our short, 'economy' Disney trip for over a year to celebrate my 5 year old's birthday. I am devastated to think that my husband who has MS and a page of conditions that come with that may not be able to enjoy ANY of it if our DAS pass interview doesn't go according to plan. I've already started listing "problems with queueing" and "problems with rider swap and/or line return" in preparation. To think our family's COSTLY trip may be ruined over a last minute policy change is keeping me up at night. :(

[@justjake9469]

I had 12 years an invisible illness, before I used my wheelchair. Take care!

[@evelynkrull5268]

I used DAS in 2021 and it was wonderful. Idk why they would have a problem with it because its not like we get to the front of the line without a wait time and most of us who have used it are spending money while were waiting for DAS.... wouldnt they like that yhey are making more money during the time that people would be waiting?

[@MilouLois]

I have autism and adhd but i also have scoliosis wich makes it hard for me to stand for longer than 15 minutes, so in my case the scoliosis is the biggest reason for needing a pass.

[@amielawson8344]

If the autism doesn’t stop you from being able to wait then a wheelchair or ECV are the accommodation you need.

[@wellhellothere6347]

@@amielawson8344 Tell me, where did you get your medical license?

[@MilouLois]

​@@amielawson8344you don't know about my specific situation, i do have some aids and can walk so i rather do that than be in a wheelchair. Don't assume what others do or don't need please.

[@MilouLois]

​​​@@amielawson8344and i never said i can wait dispite me being autistic, cause it does stop me from being able to wait. But my scoliosis is even worse for waiting.

[@amielawson8344]

@@wellhellothere6347 A medical license isn’t need to express the truth, but since you have such a need to know, I have career experiences as a disability claims analyst prior to becoming permanently disabled myself AND I have a child with disabilities that fall under the DAS pass. I am literally the definition of having experience when it comes to this topic.

[@cmiller415]

I have congestive heart failure and, even though I do not usually use a wheel chair or scooter at Disney, would not be able to wait for an extended period of time out in the heat to get on a ride. Disney has got to think of something else. Maybe require a signed note from a physician proving your disability to qualify for a das pass? But for Disney to basically close the rides to people who have physical differences that mean they cannot wait in the queue seems like an issue the ADA should address. Disney overcharges for everything, making Disney vacations unattainable for most, and now they are pulling this?! Seems like it might be time for a boycott.

[@amielawson8344]

Six flags was sued for the same type of changes and they won in court. Accommodations are just that, something that helps with your condition. In your case a mobility device is being able to leave the line are the accommodations you need and Disney provides those to you.

[@alyf283]

​@@amielawson8344 Disney does NOT provide you with a wheelchair or scooter. You have to pay $20 for wheelchair and if you don't have someone to push you have to pay $70 for a scooter. Plus scooters and wheelchair rentals do run out. They are basically punishing people with a physical disability by not letting them get the pass.

[@gemlife1329]

Me and my son have disabilities also, so this honestly puts me off going to Disney even more. The amount of money they charge and the amount of hoops we have to jump through is ridiculous

[@wellhellothere6347]

What we need to know is how large the legally disabled population is for Disney goers. Because if the population is small, they aren't going to care. If it is large enough to tweak their bottom line, there could be things done IF we did it as a group.

[@barbarakimball816]

We need to all write to Disney and let them know that they are being discrimatory of physical and invisible disabilities

[@undefinederror40404]

She linked to a petition in her description, have a look :)

[@louisearellano5427]

Do you know if visual impairment counts? Just curious

[@libsybum3591]

@@louisearellano5427it probably wouldn’t count. The only reason you can get DAS (or could before this new system) is if you physically want wait in the line due to sensory issues or bathroom problems. If it’s a mobility issue they tell you to rent a wheelchair, which is a whole other problem on its own

[@Roadent1241]

​@@louisearellano5427 Why wouldn't it? Sight is a survival thing, the lack of it tends to count as a disability in general.

[@louisearellano5427]

@@Roadent1241 i' was only curious because gem never talked about it in the video, that's all

[@AnotherEmmaLouise]

I have lupus, pots, ME, fibromialgea and dysautonomia. I struggle with energy levels, temperature regulation, blood pressure amongst other things, and if I stand still for to long I faint. I would happily provide proof of my conditions as I'm sure everyone genuine would!

[@silkedavid8876]

You are quite okay to get emotional. This is a scandal and should be widely known.

[@disneyenchantedyt]

😅

[@amandah2935]

We are a family who does a Disney vacation every few years and they are some of our favorite memories. Since our last trip my husband has had brain surgery and he would now have to do the park in a wheelchair. Many rides he would no longer be able/want to ride. We have had very real conversation around if we want to do a Disney trip in the future, what a trip would look like now and how we would handle the challenges. The changes to the DAS pass just make a Disney trip feel impossible. It does make me sad that this family experience that we have loved so much in the past just might not be for us anymore.

[@petebattista6939]

I never had the opportunity to go to Disney... from the sound of things... guess I never will now. 🤬🤬🤬

[@disneyenchantedyt]

Why not never say never

[@sharonobryan9713]

Same here

[@JustCliff]

I do think there will be a case by case basis. I think Disney is using Autism heavily to scare other disabled from applying. We have your back

[@alyf283]

Go to Disneyland in California I read Disneyland is still letting guesting with physical disabilities get DAS or use the ride's exit because many of Disneyland's rides aren't wheelchair accessible

[@emilyk3825]

Aww, are we still calling them Cast Members? Or maybe Gatekeepers fits better now? Cast Members sounds so fun and informal for Disability Security Guards. 🤷🏼‍♀️😎

[@Iona878]

I think they just thought that wheelchair users need leavle access and are as there main queue lines are wheelchair accessible they are offering a reasonable adjustment. however, they havn't taken into acount that some wheelchair users have sub conditions making them unable to queue. i honistly think it will be done by case by case on a persons individual neeeds we just won't know till the new system comes into place 😊

[@jackwilkinson4911]

Just to be clear, DAS was always meant for those with developmental disabilities, not physical. Disney just failed to make that clear, until now

[@coopi1481]

Hi Gem and thanks for the video and all the research you are doing! Oh no, what the heck are they doing there!? I can't believe what I am hearing! It feels so bad! And SIGNED!

[@flyingpigfarm1]

Wait a minute - Disney wants me to discuss my private medical information with some high-school dropout so THEY can decide if I’m DISABLED ENOUGH to skip a line?!? Um, no. I ALREADY had a long-standing hatred of Da Rat - now I have an EXCELLENT excuse to stay away!

[@Roadent1241]

I assume this is what my mum had to do back in '08 and '12 so as far as I'm concerned this is just normal, it's something you HAVE to do because abled people are disbelieving and love to judge and say no we're not. But I'm a hearing-aid wearer, not a scooter user. I can't ask her now, I can only assume. She was used to carrying something around to prove her doctors words anyway. We had enough trouble just getting on the plane without them forcing her to walk (read marathon) down the path from the boarding area to the plane which to me is a two minute walk on my little dwarfish legs, took like twenty for her crawling along hanging onto me.

[@madderandmadder]

Insult the company, not the cast members. Implying they're high school dropouts is incredibly rude and unnecessary.

[@Dolcevita_bakes]

Just so you’re aware of the language used it’s not line skipping, if anything people with disabilities. Wait even longer than the average person and standby. These people have to have a return time and then once they get back to the lines are likely waiting another twenty minutes to thirty minutes to get on that ride so they’re waiting a very long time to ride. There’s no line skipping happening. There’s nothing like that happening But that’s what Disney is putting out there they’re making it seem like it there demonizing disabled people and making it appear to others, that we are line skipping, when that couldn’t be further from the truth.

[@vicdog4440]

See ya!

[@mentalhealthwithalana]

I have chronic fatigue and can't stand for more than 15 minutes even with my walking stick. I live in Australia so we don't have a Disney land anyway but those changes are not fair at all 😮

[@ek7652]

I feel like this has been really calculated (and of course disappointing) decision from Disney. When I heard that it's mainly for people with neurodevelopmental conditions such as autism, my first thought was - if this is true, it's very atypical (as usually people seem to accommodate different groups of disabled people first) - and for a reason. As someone with autism, Disney probably knows that huge part of their fans is autistic kids and their parents. Those autistic kids who have Disney-related special interest and will want to watch the movies repeatedly, buy all the merch and visit the parks frequently... So that was the group that they thought of first, that they can't "afford" to leave them out of things, because that would possibly create the most backlash... Another thought that I have is the same as yours - that it could be possibly about making more money in multiple different ways. For example I saw someone say that many people who normally don't use wheelchairs will be pushed to borrow one in a situation where they aren't accommodated and need to stay in line, however borrowing a wheelchair there is expensive, so it's not even like people could do it for free. Disney will definitely make more money off of this in multiple ways. And besides that, I have hard time believing that it's about people who misuse it. Simply because if it was about that, they wouldn't go and try to cross out groups of disabled people, but rather trying to create better evaluation systems. Maybe - just a speculation - they're possibly annoyed with accommodating disabled people, because many people became disabled over the past couple of years as a result of what's been going on (so many people have conditions like POTS and CFS/ME)... so they simply call it misuse (everyone will believe it) and remove it from many people who need it... Also, even if some people were misusing it, I'm wondering if it would be such a big issue? Don't get me wrong, as someone with both mental and physical disabilities, I disagree with people using accommodations for disabled people when they don't need them, but with the DAS pass it's not like it's a limited resource such as disability parking spaces, right. And it's not even like people get to skip the line. Theoretically if they wanted to be really modern they could offer this ability to book the attractions for everyone imo and nothing would happen. It reminds me of how my country gatekeeps disability cards extremely, including the one that only gives you the right to sit on public transport. It makes me think - I'd rather have few people who don't desperately need it to have the the right to sit than see those in dire need fighting years for it and being denied (I have that experience too, unfortunately).

[@coles5243]

I heard people were on tick tock teaching others on what to say (lies) to get DAS so they didn’t have to wait in line or buy LL / Genie +. They ruined it. Disney takes very good care of their make the wish guest. I have a AP & orlando native and I personally see it all the time Here - you are teaching people what to say.. this will just continue to make it harder to get a DAS pass. People need to be authentic and use their own words to see if they qualify

[@happinessruns]

Yay! I'm so happy to hear that MAW Kids still get DAS Passes. I was a wish granter for MAW for years, and it warms my heart to know Wish Kids can still qualify. From my perspective, Disney is still working hard to be accommodating. I am disabled with numerous physical issues, including autoimmune sun exposure issues. I'm fine with being able to tell a cast member that I need to wait in the shade until the line moves to where I'll be in the shade (that's what Disney said I could do, which is very similar to a DAS pass except I need to get back in the regular line instead of a special line. There is nothing with my disability that disallows me from waiting in line. I need to sit (rollator) and thank goodness I can take my rollator in line. With the permission of a cast member, I can also sit in my rollator and use an SUV umbrella while I am outside. I also have IBS, and I'm fine with asking for permission to leave the line if needed.

[@beknight9399]

Luckily I'm autistic AND a wheelchair user [sarcasm off]

[@multifantv1245]

This information is so unfortunate, I read an article about a person with a heart condition passing out in standby line because she did not qualify for DAS and was waiting too long

[@PirateParadox]

I looked into it, and I don't think this video has it correctly. Disney has stated that they are looking to allow anyone who can't wait in conventional lines to have a DAS pass. The only way you could know if you are disallowed would be to have the interview and see what they say. I would be curious if anyone with a legitimate difficulty waiting in line got turned down for the pass.

[@beccac6812]

The videos I’m seeing are showing people who have heart conditions and breathing issues etc. have been not qualifying; they can pass out if it gets overheated or the line is longer that it states

[@PirateParadox]

@beccac6812 thats not good at all. I was a big fan of the parks prior to the pandemic... they have been disappointing me more and more since

[@Reed-2big]

Wow defines legitimate? Will a previous bill for heat exhaustion treatment in an ER count for proof? And who knows whether that’s fake? Shoot, I couldn’t even convince TSA that I couldn’t stand for long periods of time without my walker when they took it and then made me wait. I told them 3 times I needed it back or I was going to sit on the floor. I did and they panicked, but I’d warned them!

[@PirateParadox]

@@Reed-2big the temporarily ablebodied can be so ignorant

[@Reed-2big]

I guess I lived a very different life. I had people with all sorts of physical restraints in my life throughout the years. My favorite story was from a friend that had been part of the movement to make public spaces more accessible - and ultimately out of the freight elevators! They got a few congressmen to spend a day or more in a wheelchair trying to go about their regular tasks in DC! They did have a better respect for the barriers. I felt they may have been too overwhelmed by all the problems. And yes we’re are all temporary a lot of things!

[@ttintagel]

The thing that gets me is, able-bodied people see that a large number of guests are using DAS and they jump to the conclusion that that means some of them must be fraudulent, without considering the fact that the Disney parks are a very popular destination for people with disabilities and their families, making the ratio of disabled to able-bodied people inside the parks higher than it is in the general public. And that's before taking into account the people who generally don't need much assistance or accommodation in their everyday lives at home but do need it to navigate the parks.

[@disneyenchantedyt]

Some will be thats a fact

[@duffyellie]

*some* able bodied people. Please don't generalise.

[@lauravanimpe3173]

You mentioned being fine with providing proof. I understand this but I think it is a very bad idea. Chronic illness and disability is not something that's clearly defined and you don't get a government pass (at least not where I live). I don't drive so I don't have a blue badge either and in my country I won't get one since I can still walk. The only way for me to prove my disability is to show them my diagnoses reports. And there is no way I'll ever let anyone who is not a medical professional read those. Not even them when they would work for Disney. That is very private information that should remain private. The reports are also in my native non-English language so I wonder how they plan on reading those. Family doctors are by law forbidden to write notes about their own patients so we won't get a "doctor's note" either. Providing proof is a form of gate-keeping that should be be dealt with carefully. I honestly wouldn't mind a virtual talk with an employee als long as I don't have to mention my illnesses. Just symptoms and why I need the DAS pass should be enough.

[@t4N9410oR]

Evening Gem, just saw this upcoming Premiere on KZbin. Unfortunately I won't be able to see it while the Premiere is live, as it's happening at 2024-04-29 02:00am AEST / 2024-04-28 04:00pm GMT/UTC. What Disney are dong with the DAS system, to 'prevent abuses of the system' need to be publicly called out for what it is. Greed and active abuse against the disabled.

[@Wheelsnoheels]

I understand, hope you can watch it at a more reasonable hour. 🍿

[@sunshineangel79]

I was denied my Das Pass... was told its ONLY for autistic guests.

[@matthewbaynham6286]

If it takes 2 hours for an able-body person have to queue for 2 hours I can't imagine how anyone could enjoy a trip to Disney. Instead of reducing the DAS system why not go the other way and change it for everyone including all the able-bodied people so that everyone queues virtually. Surely they can do something with mobile phone technology and setup a virtual queue system like that, so that everyone can have an enjoyable time at Disney.

[@JustCliff]

They probably don't want to increase the lightning lane even further. Lightning Lane in general can already be long as it is (at least in Disneyland/DCA), if everyone did virtual queue, which is the same as DAS the lines would be longer and ineffective to disabled people walking or in a wheelchair

[@JennaGetsCreative]

@@JustCliff So switch everyone to this system but open a limited number of reservations before the park opens/the day before to premium ticket holders. Premium tickets still do something, nobody has to physically queue for 2 hours.

[@toddhensley880]

@@JustCliffyet their answer to people who didn’t qualify for DAZ is to buy Genie+

[@caitlynskiff2001]

I am not disabled at all so I might not have a say in this at all, but I heard the reason they changed it was because people were abusing the system. Selling their DAS passes to people who didn't need them to make side money when they weren't using them. Just some bad people ruining things for others.

[@jentidwell4022]

You can't sell a DAS pass. It's connected to your park ticket. You cannot ride a ride without the DAS Passholder present. And, again, even if some people were finding ways to abuse the system, the answer is NOT to remove accessibility accommodations from disabled people.

[@alyf283]

The only thing Disney cares about is money. The only reason Disney is doing this is because not enough people are buying Genie Plus and so they are pushing anyone with a physical disability or medical to buy Genie plus and rent a wheelchair for $20 and a scooter for $75

[@ttintagel]

They have no way of knowing if this is going on or not. It's speculation at best.

[@rogerorchard2317]

I have a big, heavy, tilt-in-space powerchair, For basic safety; I do not want to be in a queue of people, especially where they are bored kids. I have lots of pain problems, and so I can normally only do 1 or 2 rides a day. High temp trigger fits, so I normally want to be in and out of the parks before lunchtime and can only go between endish of Oct to march anyway.

[@maribelrios8652]

I just signed the petition. It has over 25,000 signatures. I've had three heart operations, can't stand in line, period. I was told that my heart condition is a mobility issue, go rent a wheelchair. Yes, I was dismissed that easily. I wonder what kind of medical training made Disney employees diagnosticians.

[@HighTen_Melanie]

Very Good Gem! Looking forward to the premier at 5pm. This needs to be brought to attention for everyone with additional support needs including wheelchair users and especially for children with on Make a Wish trips etc. This type of trip could well be their only one.😢 Would like to think there are some exceptions.

[@slagharenseGinger]

Then i wont go to disney anymore. My son is disabled and cant wait that long with his illnes.. to bad but we will find another place for him❤ in july will be my last time then....

[@disneyenchantedyt]

That’s a shame , if it is your last time make the most of it

[@javierbarrucz7755]

A Disney vacation trip ruined 😡 😮😮🤬🤬🤬🤬🤬 7:58

[@jordangriffin3785]

So much of the new rules make sense: limit to 4 people unless immediate family is more than 4, submit request ahead of time, ... But to say that BASICALLY only 1 condition qualifies is so bonkers it makes my head spin. You are right Gem: surely they didnt consult ANYONE in the disabled community!

[@anitamorris5959]

I also think it is a Disney money grab, our interview is coming up in a couple weeks for a visit at Disney World. Nervous but we will see. However she went 14 years ago with Make A Wish and that program is different. That program walks you to the front of the line for all rides, character meets and shows. We will see. Thank you for the Jaime connection too, I will look at her stuff too.

[@EmilyCheetham]

I shared this video on FB, signed the petition & shared them petition on my Twitter. I have epilepsy (although under control with medication I may struggle without a DAS pass) as well as Autism. I also have several friends with different disabilities. No one should be discriminated against & left out.

[@vicdog4440]

EXACTLY!! My friend is color blind and my other friend farts alot, and then my OTHER friend cant smell! WE DESERVE SPECIAL TREATMENT!!! SUE THEMM!!

[@valtin7568]

In Disney's defence, I recently saw a post on a 'visit Florida' forum saying 'skip the lines, hire a wheelchair from X'. As a pretty new wheelchair user getting used to all the weirdness that goes with it, that made me feel sick to my stomach. I kicked up a fuss and the moderators took it down but it does show the mindset that Disney have to contend with. Like you, I'd be fine with providing a doctor's letter. I've just had to do it to get out of jury service in a courthouse with a billion steps, doing it for something a bit more fun would be no problem at all. Disney need to do more research, but I do sympathise with their problem.

[@ttintagel]

Wheelchairs don't skip the lines at WDW, so the joke is on anyone who hired the wheelchair thinking they could.

[@valtin7568]

@@ttintagel I paraphrased their post for the sake of brevity, but yeah, the thrust of my complaint to the moderators was that it was a scam as well as bloody disgusting.

[@Reed-2big]

@@ttintagelThey did at one time in Disneyland but I believe that’s now changed. And yes WDW only gets you a placeholder to stand in another line as I recall, but a 15 minute guaranteed window. I only used it once, with a scooter, they put me on at an exit because I’d have more space to board.

[@gemlife1329]

We did get the access pass for Universal and other theme parks whilst we were there which meant that we were able to access the parks. I had to hire wheelchairs at the parks, as although I do not usually use a wheelchair, I do need to rest a lot at home. I have functional neurological disorder, which can present with stroke like symptoms when I have a flare up. There is no way that I would be able to walk around the parks all day, plus I would be slowing down every one in my family. I was quite shocked to find that the parks actually charge to hire wheelchairs. Some of them $40 a day. In the UK, it is free to hire wheelchairs at the theme parks, even though you may need to leave a deposit. My 12 yo son also has developmental delays and disabilities. He has incontinence, so you can imagine how fun it is to go on holiday or out any where. These new rules are just another added stress to planning a holiday

[@ElectricDreamsAdventure]

I wonder if it’s a PR deterrent more than a coming change.

[@madstheghost4130]

It is difficult to for me to know that the only way I could keep myself safe with a DAS pass with the changes would be to divulge very private and traumatic information about my personal health and disability. I understand they don't want dishonest people to take advantage of it, but they will regardless of how they tweak it. All this does is punish the disabled community, and we go through enough of that.

[@vicdog4440]

Cool. Stay home in your "safe space" then.

[@ryuudrazyl5330]

Stop continuing the trend of teaching people what to say or do to get a DAS. This goes for Gem and everyone else out there. Disney, you are supposed to be monitoring your employee's behaviors and cracking down on anyone who doesn't uphold the high standards the name is supposed to have. Do better.

[@wellhellothere6347]

When you have non medical people making medical decisions, and saying things like "Lupus is not a real disability" you have EVERY right to use any means necessary to get the accommodations you need. Disney is neither training nor monitoring behavior and they are not going to see your comment. If coaching disabled people in ways to get the accommodations they need is the only way to get them, there is NOTHING wrong with being coached. You are confusing Non disabled people being frauds to gain advantage with actual disabled people trying to live their lives.

[@giselleburningham3204]

I’ve posted this in Australia to our disability sites.. many of us plan to go to Disney in the USA at some point.. because it is accessible.. NOT happy with this new decision by Disney.. I signed the petition. And paid for it to be posted further! Absolutely disgusting.

[@undefinederror40404]

Thanks for having the petition in the description! I hope it'll be able to accomplish something

[@Catlover-jr4mj]

But let’s be real, most disabled people can’t even afford a Disney holiday anyway, if they are on disability in their country and now they should pay even way more to actually go on a Disney vacation, to even excess any rides! That’s crazy.

[@disneyenchantedyt]

Luckily i can and do

[@karimah3462]

Is Disneyland Paris doing a similar thing? I noticed they have an access & a priority card. Are these completely different? Does anyone know? Thanks

[@disneyenchantedyt]

Yes its completely different I have the priority card . Go to dip twice per year

[@kaspertillae6893]

I’m autistic and have several co morbidities, and I was denied despite using das for years. The suggestions listed towards the end of the video did not do anything. I suffered a tremendous meltdown in public because it’s like you said, I was deemed “not disabled enough” for accommodation by medical professionals who don’t know me met me for two hours and cast members who are totally strangers having to list my symptoms in detail was humiliatingly mortifying.

[@helenwhite4676]

My sister is 50+ with quadriplegic cerabal palsy and a full time wheelchair user. We use to use fast passes and occasionally a time to return which was brilliant. Last year we were told she wasn’t allowed the das pass but I too few problems queuing with my back and hips. I explain this to a cast member and was told to get a wheelchair to which I replied how can my hubby push 2 chairs? They said nothing they could do hire an ecv which I would want to as I’ve never driven one and in those crowds no thanks. I also have witness really bad drivers on them. I went to another park and was told the rules again but he agreed I needed it and it was issued, we didn’t use it that often. But it really helped when I was in pain. This year I dread to think what it’s going to be like for us. People think wheelchairs queue jump however in buzz light year you queue normally and then join another queue behind the scenes which the regular doesn’t see and you wait again so we actually wait longer than the normal queue which really is unfair, considering she can’t transfer from her wheelchair to a ride she has to stay in her chair and there’s lots she cannot ride. Disney used to make her feel so special I know feel like you they are discriminating against disabled people. 😢

[@WickedlyMe328]

My dad no longer qualifies for it…having SPD due to severe hearing loss. Their expert told us that it wasn’t on the list. In the past, I used my dad’s DAS to avoid my issues. I have ADHD/OCD/Anxiety and also SPD. I do qualify and able to obtain it on Saturday for our trip. I had a wonderful CM, where my dad had some one who right away wanted to deny him. So many abused the system…sadly. My dad had the system recommended by Disney! To my relief, I qualified and can save my dad from the anxiety. Also if you are an AP, it’s for 8 months vs 6.

[@ratplaylp2248]

A reason more why I don’t travel to the US and rather go to Paris

[@disneyenchantedyt]

Dlp is great for disabilities no issues

[@FoodNerds]

Exactly just have an app with a timed entry.

[@SailorYuki]

I have multiple depilitating chornic illnesses, making even standing impossible. I'm not even certain I would be able to take my chair with me since it's a power chair and renting would be an option but that would cause more pain and fatigue for me since it's not designed for my needs. My son is AuDHD and I told him about this and he was sad that he doesn't get to since mom doesn't get to go. I lived in FL during the 90s and visited Disney World many times. It was always a dream of mine to take my son to Disney World. But I guess it's not an option anymore. Perhaps Disney Paris is still an option, but it's too expensive regardless.

[@coopercoates8809]

There’s no way I will go now as I couldn’t handle it, also it’s not just disabled people but their families who won’t.

[@DreamingTabitha]

Thank you for this video. My mother has recently been wheelchair bound- it’s devastating. She would love to see Disney so I’m trying to make plans, and see what I need to do to make her visit as easy as possible. And what options for rides are available for her.💎

[@TheLionsDen72]

I am ambulatory wheelchair user. I can stand and walk very short ddistances but I cant stand or walk for a long time. I have FND(Functional Neurological Disorder), PTSD, anxiety, depression, and neuropathy. My body doesnt r3gulate heat well and due to FND, I am prone to sizures. Its sad that this is not a friendly, family experience for families anymore. As far as having to show "proof", here in the U.S., it is actually against the law for them to make a person prove a disability, unless you have witness that person blatantly being completely capable. If this doesn't change, not only will I not return to any of thier locations, I will no longer support them in merchandise or streaming app(s).

[@JasonWeber-f8i]

Discrimination!!!! Disney has there focus of inclusion way off the mark.!!!

[@disneyenchantedyt]

😂

[@Lucy-Wilkinson]

Hi gemm, this doesn't effect me or my family but I think what disney has done is just awful, it's discrimination, they should not be aloud to get away with this, il stand up for people such as yourself because even though it doesn't effect me, who knows what the future holds, anyone could end up in your position so il support you all the way but I'm really sorry you suffer this kind of discrimination, it's not right at all.

[@kayda91]

😳 I literally just planned my first holiday in years/first since wheelchair/first Disney ever...

[@Wheelsnoheels]

Ahhh I’m sure you will have a magical time. 🤍

[@charleysimpson]

U are my favourite KZbinrs I've got cerebral palsy it helps a lot watching u ❤

[@Wheelsnoheels]

Ah thank you 🙏🏼

[@disneyenchantedyt]

Am i one of your favourites to lol just joking

[@ActuallyJustJasonDean]

I had expected it would be harder to get a DAS pass for mental disabilities than physical ones. I have autism and don't like standing still outside for ages but i find this crazy. It would make much more sense for this pass to be accessible to those physically affected.

[@JustCliff]

I see the direction they're going for, kids with autism can be overstimulated easier than adults. This is supposed to be helpful to families. But, physical disabilities shouldn't be ignored just because the queue is wheelchair accessible as not everyone who uses one for the same reason or has multiple conditions.

[@LovelyLawla]

I think the unfortunate reality is that someone has decided that a person with "autism or similar" would potentially be too disruptive to other guests in the queue if they got overwhelmed/had a melt down, so by allowing them to use the DAS Pass, they can mostly be hidden away from other guests vs a full queue of people and an autistic person who has vocal stims for example, which would affect the "normal" guests. All it will take is for people with physical disabilities to be fainting, collapsing or having other [minor] medical emergencies in the queues for this to be reversed. They think a tiny number of people abusing the DAS Pass is affecting everyone at the park, wait until queues are stopped because someone has passed out or had a seizure in the middle and they have to clear out a load of the guests to get medical assistance to the person, including getting the patient (and their wheelchair) out of the long queuing area will affect the experience of "normal" guests at the park. Personally I think if anyone has minor issues that wouldn't cause them any long term complications, (and they live locally and have an annual pass for example), should make a point of going and then having complications occurring while in the regular queues they have been forced to use. Obviously I'd never expect anyone to do this if not preventing a medical complication could impact their long term well-being or to put themselves in danger (ie: fainting from standing while surrounded by hard surfaces). But I know some people do have more minor complications that have no long term side affects - like fainting or passing out while in a wheelchair (and they can feel it coming on so they could take appropriate action to ensure their safety), or maybe them having to delay everyone at the front of the queue because they have had to stop and take meds or some sort of treatment. Someone with mild POTS having to lie on the ground in the middle of the queue to prevent them from passing out for example, meaning the queue can't move forward unless people literally climbed over a person on the ground.

[@JustCliff]

@@LovelyLawla agreed, as someone who has fainted at Disneyland I can say it would be a huge liability for Disney if all the people they kicked from DAS have a medical emergency in line. We'll just have to see how things rool out

[@alyf283]

​@@JustCliffThat is not true. My sister uses a wheelchair and got hurt in a line quene. Those lines quenes are like death traps. Most line quenes are uphill, Most are in the hot sun,some are completely in the dark,some are extremely bumpy,most have many obstacles in the way, All are in confined space with twists and turns. Many people are in wheelchair because they have underlying conditions some the can't afford to get hurt if on these quenes if something goes wrong and some people can't be in the sun for long periods of time. Also do you also stop to think some people are by themselves and can't push themselves in a wheelchair. A scooter is $70 people can't afford that.

[@alyf283]

​@@JustCliffI completely agree! Also anyone can lie about an invisible disability but cast members are able to see if someone is physically disabled. So if I really don't understand this change. Obliviously people in a wheelchair who can't walk are not lieing.

[@alyf283]

I am completely disgusted by Disney. The "wheelchair accessible" lines aren't even accessible. I pushed my sister in a wheelchair and those lines are incredibly hard to push a wheelchair through some those quenes. They are uphill,they are in the dark,they have MANY obstacles in the way etc. My sister actually got hurt in her while on line. Which is why we got DAS. Those lines quenes are a death trap and Disney not subject physical disable people those unsafe lines. I hope Disney gets sued.

[@jordangriffin3785]

I completely agree. Almost none of them are level, they narrow at dark points, ... Before my husband got a power chair I almost needed a DAS pass after trying to push him through a few queues. 🤪

[@lovedfriend2020]

Disney SUCKS for us. They must get a kickback for the EMT/EMS to get people who faint or have to go to the ER just because Disney doesn't care!

[@tammyrhemann-l8n]

Very very cruel especially service dogs Are turned down I have a disability And discrimination Sad 😢

[@ThirrinDiamond]

Wait so you have to prove your autism? I- my pro assessment took several visit and at least 4 hours before they could say "yup 100%" autistic. When i help peer review friends for whom therapy isnt affordable, it takes me at least 3 hours of talking before i can go "yup 100% autistic" for them...... is disney claiming to be able to tell if someone is autistic with a short interview pre visit? Joke incoming: The only people i know who are capable of that are middle school mean girls /lh /j

[@dianeculverhouse6979]

I agree children that have a make a wish foundation it makes it special. I do feel Disney was magical and special. Could see how it affected families and children as an ex children’s nurse.

[@MK_1Ultra]

What about people that don't have physical disability (they can walk and move) but have internal nerve pains? I think DAS should be FOR ALL

[@RMBF89]

I think the Make a Wish program get a custom package so I am not sure if they will be affected (based on what I have been told - I work in the charitable sector, and when I inquired that's what I was told).

[@toddcribbs6844]

But I will give you a compliment you're bright intelligent and you have a beautiful personality

[@toddcribbs6844]

I'm going to tell you something I know Six Flags Cedar Fair have a class action lawsuit going at the in the state of California and so does Universal lawsuit coming after them because third-party vendors are illegal and this is the same case for the Walt Disney Company I hope Bob Iger gets really happy when you get sued again

[@alyf283]

I honestly don't understand how this will stop people from abusing the system. You can't really prove an invisible disability. Parents are still going to lie about their child having Autism,ADHD or Aniexy. There is no way to prove someone is lieing about Aniexy and ADHD. They just say "there child is on the spectrum". How is discriminating against those with physical disabilities,heart conditions or other medical conditions going to stop people from abusing the system.

[@KHLoverO13]

I hate riders swap 😤. I recently went with my 2 small children, my father and my disabled mother. I stayed outside while my parents rode then my dad was allowed to go again with me so I wasn't alone. My parents waited the hour wait time then my mom took the kids and we were directed to lightning lane and 2/3 times we did this it took my dad and I longer to get on the ride leaving my disable mother with an infant and toddler by herself for over an hour. It in turned caused me alot of stress so I refused to ride anything I couldn't take the kids on. I know that's on me and I get that but the idea of riders swap is to allow parents to enjoy the park as well but if it doesn't work efficiently why offer it. I'm sure some people have had luck but as for me I'll stick we the kiddie rides for now.

[@TheQueenOfStupidity]

I have Said this many times before and will say it again. Ef Disney. I have a grudge agains Disney as a company personally, but besides that, was born with arthritis and have chronic pain. I was recently in a theme park in the netherlands called Efteling where the lines where about an hour and I was in so much agony. Maeby Im not in the right mindspace to comment on these things atm after deciding travelling alone to another country having an invisible disability was a good idea and coming back with trauma. But fuck lines, supermarkets, stations everything where there arent any seating anywhere. So yeah. I would not be able to go to Disneyland.

[@taylorwelch444]

I agree with you Gem this isn’t cool Disney but being discrimination is not cool. I’m going to be honest I’m currently working on disability accessibility and this is now at the top of the food chain. You can bet I’m going to be sending a strongly worded letter it’s 2024 people and this is a constant issue for people with disabilities it needs to be addressed and handled properly for both Children and adults. I also have a physical disability I just have trouble with my muscles and have sensory problems and autoimmune disorders like Hashimotos.

[@toddcribbs6844]

I don't care to go to Disneyland I don't want to ever go back to Walt Disney World oh it's not a happy place for me I was there after having a seizure on a ride which I asked the cast member please not to put me in a standby line in 2008 so I ended up having an apple epic seizure

[@bloomjuliaeslavin525]

Stinking Disney messing up life and good vacation for those of us with disabilities that are not neurological but just a base and I’m not fully blind. I am legally blind and I have two bum knees, especially in humidity. They get really tense, and they tend to lock up in the humidity and ache. Unfortunate Lester to long term affects him on, diagnosed and treated Lyme disease because of that my knees act up in the humid weather in Florida any time yeah, that loan summer is humid how my aunt minutes to go from living here the northeast a father and stay there all those years. I have no clue I go to visit for one week and in the middle of winter and glad to be back in the snow and blizzard sometimes but yeah I have even done young women gonna be the one at the end of the month May that it’s almost the end of April today’s the day before, but by then they’ll be 31 and I don’t look at by bum knees, especially in the hot humid weather. It makes it hard for me to stand for long. Times walk the line. Times put the fact I’m legally blind and don’t even get me going about. I have the hot humidity. Also, guess my breathing messed up cause it mean to use need to use it in hair in the summer especially when I’m active, I end up having to use it at least four times every one day in the summer for etiquette six weeks in a row and then another for after weeks break for five divided my Facebook is those only lasts an hour and each day is game four times within an hour And that’s Rhode Island humidity. If I’m gonna have to stand in a line at Disney even in the winter months, if that humidity and have sex, my knees and my breathing yeah nope and like I said also blindness well legally blonde and yes I have autism to, but I’m on the level why don’t think that they consider me autistic enough to qualify which is also kind of messed up and it’s own way so probably even qualify as both have an alert, neurological disabilities watch them and that’s more my physical limitations that would cause it to need the dash pass that I only found out about it. The last ship I went to an I was when I was 28 didn’t know about it when I was 18 and we sure didn’t know about it when I was seven all the time and I think I was like praying for 25 in the California one and now they’re getting rid of it and I probably wouldn’t qualify very messed up. Just a very messed up in the same you using family friendly terms because I don’t know if they’re young people watching this and I don’t pretend to say read any foul language, but adults might understand how I am truly feeling especially for disabled adults could fill in the blanks Disney do right by those of us with non-neurological disabilities. You’ve been able to do it before why can’t you continue?

[@VulcanOnWheels]

1:18 I was actually just wondering. 8:11 No need to be sorry, I say. The bird sings in the forest. Does it seek to be admired for its song? Let tears come, when your heart tells you of its sadness. Let joy come unasked, unplanned.

[@donnawing4492]

Last time I looked I no longer qualified as my issue is health related and as I don’t use a wheelchair I was told I would need to use a wheelchair to enable me to Q as normal. I am told I must try to walk by medics to keep my abilities up but I need frequent breaks and cannot do long Q without rests etc. It seems they simply don’t want us! 13:08

[@WingItCosplay]

I know it isnt the same, but Universal's AAP is fantastic. It does go through a 3rd party, but i found the process very noninvasive and was treated with the upmost kindness.

[@roseastill8693]

This is for Disneyland not Disney world. I'm not sure on that one ~ Idk if you know this or not but there has always been two types of disability passes. There is DAS which has always been for cognitive disabilities { but they have been letting people in with mobility disabilities} which they really aren't supposed to because they have a separate pass that's a mobility pass. The only difference between the two is DAS is on your phone and the mobility pass is a sheet of paper where you go to an umbrella or exit of a ride to get a return time. It's really not that different or that big of a problem. DAS was built so that people for example with severe autism { heightened senses that make standing in a line with screaming children for longer than 10 min unbearable and they will have a melt down in line} hence why they have the mobility disability pass which is made for all the other disabilities. If anyone were to actually call Disney guest services we wouldn't be having this misunderstanding. Universal is the one who should be unders scrutiny. they now require that you get a doctors letter, which is very hard for someone with a cognitive disability to get approved on their website before you can ever get a disability pass.

[@toddcribbs6844]

I would like to block Bob Iger up on the ride It's a Small World from whole year and maybe he'll actually become paranoid enough to change things

[@lisawarburton2996]

I know it’s part of ADA law but in this instance can’t believe they can’t just ask for proof. I’m sure most people with a genuine disability would not have a problem with showing proof to allow them to access this service. You need to do it in every other place ie Disneyland Paris. Even universal in the US require poof

[@ttintagel]

It can take many years to get an official diagnosis for some conditions.

[@rebeccakrueger0229]

I bet that’s why they’ve partnered with a health care group. As a blanket policy it won’t apply to anyone that doesn’t have a developmental issue like autism, but I bet Disney would bring in that health care expert for people like you that still need it.

[@christophpenny1457]

I've just realised a loop hole for you, Dyslexia is technically on the spectrum, / a learning disability so by silly Disney rules, your still eligible ❤ but I still say we all need to boycott Disney what about Paris?♡

[@Demonpixyb]

I lost a leg to a hit and run 6 months ago. I have been wanting to go to Disney again but knowing this change, I guess I am no longer interested in going there since they don't consider loss of limb a viable disability.

[@asecretcourtofcrowsandcloc4084]

I Think it’s a terrible idea and definitely doesn’t make any sense hopefully they will change their mind or add a better solution.

[@toddcribbs6844]

Just like Donald I would give them something that says number one

[@SEKZEEE]

Ive used DAS for the last 10 years, I will be a few lawsuits for Disney by taking peoples ankles out in the queues on my scooter, maybe we all should as they would soon change their minds😂😂, They really should do what Universal does and use the worldwide recognised Nimbus card which I have and you cannot get without proof. I was angry when I heard about this and TBH its another reason not to purchase DisneyWorld tickets and get a Disney fix in Paris who ask for the Nimbus card.

[@ShaunySchippers]

I am very upset about this news as well. But just one thing. If kids with a make a wish go do disney they get a different pass that is now DAS. back in the days they called it a genie pass.not sure how it is called now that we have genie plus. But don’t worry about those kids. They get it through give kids the world. They will not be excluded any way in this.

[@NBCJUGGALO]

I'm very upset I feel this is discrimination I've already written a letter this is against the Ada and it's wrong

[@PupCake1025]

Honestly I wonder why that virtual queue/return time isn’t more standard. People would spend a lot more money at the parks if they could buy some snacks before a ride and maybe they could also experience more of the lesser ridden attractions. I get that’s how the Genie thing works but think of how much food and souvenirs would be purchased if the queue was all virtual/time based (eg your ride time is 2 pm, please be in the queue 5-10 minutes before so you don’t miss your time slot)

[@jordangriffin3785]

I totally agree. I would be out spending money left and right if I weren't stuck in line!