IT: Helpdesk (Common Mistakes New Techs Make Getting Into IT)

[@professorblackops-cybersec1168]

Great Gems... Congrats on the 19k. Thanks for sharing your platform with the little guys like me...

[@KevtechITSupport]

thanks man, always a pleasure to talk to you.

[@tourneytike13]

Love this, as a Help Desk supervisor I agree. Get the job first, then take a cert route that fills a need at your company for quicker promotion.

[@sammitchell7310]

This channel is a life and time saver! I almost spent $$$$ going back to college and certifications

[@KevtechITSupport]

Thanks

[@MikeThomasgaming]

Bro, you are 1000% right! Anyone watching this, take this advice!

[@KevtechITSupport]

thanks!

[@garylove2836]

Is true Kevin what you saying about people taking the exam they just memorize the answer and expect to pass,but while taking practice exams people need to know if they get the wrong answer why did they get it wrong and look at the other answer choices too and make sense of those too..great tutoring Kevin thanks for sharing.

[@KevtechITSupport]

Yep.

[@ShadowAssault]

Well said. I made the same mistake with cert stacking. During interviews, my home lab was mostly discussed, and the experiences with Testout Labsim. They liked the fact that this was things i was already doing in my free time. Certs were just for their compliance 😆. Many want to take shortcuts and wonder why it's not working out for them. Awesome video as usual

[@sammitchell7310]

I got my first help desk interview this week! I was so afraid to apply but I did anyway! Time to binge watch every video

[@KevtechITSupport]

You got this!

[@DArson]

This is so true. I was lucky to get a helpdesk starter position and tried several times to get cert. I think what hurt me is not getting the hands on experience or feeling overwhelmed that all these jobs want Certs. But good advise, apply for the positions first, focus on the cert 2nd.

[@KevtechITSupport]

Thanks

[@Cryovix]

I am currently trying to get my A+ cert. i have been studying now for a couple months and I am taking it soon. While doing this I also started watching your videos, I did labs at home also to learn active directory. While doing all this I have also been applying to places. I got my first interview today and have 2 more interviews next week as well. Can honestly say I am glad I did not wait to apply places. I learned my Resume didnt look the best. Had to change it twice before I started getting call backs. Thank you for all your help and advice kev. It has helped me alot. Keep up the good work

[@KevtechITSupport]

Nice

[@tramellmalone9146]

I'm guilty Kev. Had to pump the breaks. Thanks bro..👊

[@KevtechITSupport]

all good. We need to slow thing sometimes.

[@Novadad35]

Experience in my opinion will always supersede certs and degrees, I learned this the hard way.

[@KevtechITSupport]

Experience does help. That's why we build a lab at home and use that as job experience to enter the tech industry. Labs help a lot.

[@Novadad35]

@@KevtechITSupport thanks for the amazing content, you are truly helping a lot of people.

[@KevtechITSupport]

Thanks

[@TheHollywoodHino]

Hey Kev I really appreciate your videos. I recently just got a Helpdesk position and your videos have been amazing

[@KevtechITSupport]

Nice work.

[@p4ndem1c89]

You my friend deserve a boom on the internet, ill start off by going over your helpdesk series and building my own lab!!!!

[@KevtechITSupport]

Thanks. Awesome!

[@terrancepinkney777]

Great content Kevin. I saw one of your other videos and was really impressed with how you give all this insight into what you do. This particular video is exactly what I am doing now. I have a suedo IT background but never done work full time. I'm supplementing my lack of full-time experience by creating my own part-time. I have a lab on VirtualBox with Server, Win10 etc. I'm taking online tutorial classes while actually doing the work in my lab. Certs mean nothing unless you can put into practice what you learned. There isn't a real excuse for not having any experience only people's priority in learning and putting that learning into action is the problem. Thanks for a great video.

[@KevtechITSupport]

Thanks

[@studiouswadoo5027]

I really needed this video and I absolutely agree with every point.

[@jacovanzyl8173]

Thanks, Kev. This is brilliant advice.

[@leon1985ist]

8:23 only reason I have a lab now is you I followed you step by step from the 2016 server but I did 2019 server and I watch most of your video they are big help and thought me lot , thank you , a had labs before with Kali ,hack the box same thing you talking I'm this video and I relate to it and I can say this that YOU ARE RIGHT pls keep teachings us man I'm a pizza guy for 10 years and want to change my Carrera to IT but got no degree or certificate please mentor me

[@KevtechITSupport]

you want a mentor? if your serious about it, I will be happy to take you under my wing.

[@leon1985ist]

@@KevtechITSupport I will appreciate it lot

[@KevtechITSupport]

@@leon1985ist email me at [e-mail]

[@lizardo7993]

Not all heroes wear capes. thanks KEV,

[@KevtechITSupport]

I wear a gi, guess a cape works for me lol.

[@vakilee]

What a great dude! Thx a lot for doing it. You deserve a lot more followers. Wish you all the best. Greetings from Serbia.

[@KevtechITSupport]

Thanks

[@uietend5457]

so true with you had said. Interviewer would still ask you on what you had learned in that certification you got. If you couldnt answer well they wouldnt still believe on you that you are competent on the job. So its more important that you know or have an idea on what you are entering even like you are from 0 to 80% knowledgeable because in every company you will always get additional knowledge that you didnt get from your previous company. And yes, its better to apply or practice what had learned on video so that you would be able to understand and get familiar as well to the skills you wanted to acquire. So its kinda like in your everyday journey is a new learning experience. Certificate can to be follow specially when you know that you are now well and confident to take it with no pressure at all 😉 Thanks Kev for reminding us, kuddos 👋😁

[@KevtechITSupport]

thanks!

[@rockyto2137]

Great video, I have been looking help desk jobs, I have CS degree and masters in BA, but hard to get roles in BA without experience, I need a full time job now, thought get in the industry by applying help desk job, very lost right now

[@KevtechITSupport]

Helpdesk is usually the starting point in IT and you work into something else afterwards.

[@yemtechit]

Great advice, thank you for what you do in the community.

[@KevtechITSupport]

thank you.

[@Billybobber47]

love the positivity and advice

[@olonzo2980]

The king has spoken ⭐👑⭐

[@gabrieljuarez8840]

You awesome bro , god bless you for doing this .. thanks

[@KevtechITSupport]

Thanks

[@gabrieljuarez8840]

@@KevtechITSupport hey Kev I am sure your super visit I am trying to finish all your videos, I seen most of your videos. One thing you right is that I’ll will need a mentor for sure.. let me know when you are bailable to talk .. much appreciated.

[@KevtechITSupport]

I'm actually on discord and that's free. We have 3,000 members in there.

[@gabrieljuarez8840]

@@KevtechITSupport can you send me the link please . Thanks

[@KevtechITSupport]

@@gabrieljuarez8840 discord discord.gg/pHbCDNwNmE

[@robertlemonsjr]

All superfacts bro. 10/10 🤙🏾

[@KevtechITSupport]

Thanks

[@christophersing7717]

Kev you’re the best man

[@KevtechITSupport]

thanks!

[@andrewjones_fitness]

Excellent Advice Kev. Appreciate it.

[@KevtechITSupport]

thanks!

[@gabbyt310]

Thank you for the info!

[@KevtechITSupport]

np.

[@lincoln169]

Hi Kevin. I hope all is good. I have to watch your video or videos on how to build a Virtual Lab. Is there any order that I should watch them in? I'm interested. 🙂

[@KevtechITSupport]

Helpdesk lab video kzbin.info/aero/PLdh13bXVc6-k_u2RPqYAp8R8HtYT_ONht

[@lincoln169]

@@KevtechITSupport That was fast haha. Thank you. 😉

[@kidmelo1994]

So basically I should work on both getting a cert and find a job. Cause I've been work/studying on getting my A+ and wait til I got it before I applied . That being said, anybody that in the same boat as me and don't have much experience , let work together and get better !!!

[@kidmelo1994]

If yall have a discord let me know

[@KevtechITSupport]

It's in the description on my video

[@kidmelo1994]

@@KevtechITSupport thank you, I just joined your discord channel !

[@rajeshpediredla3571]

Thank you so much , your my guide 😍

[@ihameed]

great valid points

[@KevtechITSupport]

Thanks

[@ShadowAssault]

Well said.

[@NINJA09XD]

Thanks for all the help keep it up! Going for 30k subs

[@KevtechITSupport]

Thanks

[@lertub]

Hey Kev, Once again you doing GOD’s work. In reference to building a lab, do I need a desk top PC or a laptop 💻? Also, how can I buy you a cup of coffee? Thanks

[@KevtechITSupport]

you can build a lab using a laptop or desktop. Either one works but you need a good amount of memory, 16gb is good and a decent graphics card. If you can't do it on your pc than do it on azure or google cloud for free. my buy me coffee is this one www.buymeacoffee.com/kevtechitsupport

[@12012channel]

Either one would work but I would say both if you can. That way you have a chance on working on both laptop and desktops. Software/OS side they are basically the same but hardware side they can be quite different. So, it is good learn how to solve hardware problems on both. For example, a power problem would be fixed differently on a laptop vs a desktop PC.

[@YuZeLuNa]

im real new to IT, can you explain what you mean by a home lab? like build what

[@Mauricio-pp9ic]

Hey Kev! I was recently able to land an interview for Tuesday for a “service desk deployment technician” position after a month of no luck job hunting. I have no IT experience at all and I’m even confused as to what the job is about compared to a regular help desk position. Would you say it’s worth going for it just to get into IT? I guess I’m afraid to get a job where I won’t be exposed to learning about IT and just moving hardware around. Help!

[@KevtechITSupport]

Need to look at the job description and see what there asking for.

[@Mr.Hashira]

So what if your getting the calls but no calls back do I need to work on my interview skills? I know that I do get nervous on interviews and mess up questions that I am asked.

[@KevtechITSupport]

Yes interview skills. Have someone at home interview or record yourself interviewing and see how you answer the questions.

[@frannie106]

Kev... with the Service Desk subscription can members chat directly with you via LinkedIn and email?

[@KevtechITSupport]

You don't need to be a member. We have a discord community for free. The pay is optional to support my channel. We have a bunch of people on discord and discord free.

[@frannie106]

@@KevtechITSupport I got the job as IT Support Helpdesk btw , now I want to join to get Great at it. Especially service now and active directory

[@KevtechITSupport]

@@frannie106 awesome. Discord is this one discord.gg/pHbCDNwNmE

[@heavydieselengine8989]

Can I get into IT with only a bachelors degree in information technology? If so what is the expected pay scale

[@KevtechITSupport]

it depends where you live, the pay is different in every state and country.

[@Mr_Banker222]

What type of question is this? did you learn anything about IT in college? Since this is a dumb question I'll answer it respectfully, the only thing that matters in the workforce is the value you bring to an employers table. Are you skilled at the job? ask yourself these questions not if a piece of paper with your name on it.

[@heavydieselengine8989]

@@Mr_Banker222 why is it a dumb question?

[@KevtechITSupport]

you can get a job with bachelors degree, just need a good resume.

[@Mr_Banker222]

@@heavydieselengine8989 Bro, you have B.S in info tech? you can get a job I have one with just a google cert.

[@michaelmccoy7429]

You said in this video that you need to get a lab to practice what you're learning and you can do that in cbt nuggets, but you also said earlier that cbt nuggets course doesn't count as lab.

[@KevtechITSupport]

Never spoke about cnt nuggets here.. Building a lab at home is the best way to learn something since your doing it.

[@michaelmccoy7429]

@@KevtechITSupport oh I thought that you told me once on on discord that cbt nuggets lessons Don't count as a lab

[@KevtechITSupport]

Nope

[@714lmfao]

Are you taking any 1:1?

[@KevtechITSupport]

Right now? Nope.

[@714lmfao]

@@KevtechITSupport Bummer... Thank you!

[@KevtechITSupport]

I'm doing free training on discord though.