IT Incident Management vs. Problem Management - ITIL4

[@ivoryjohnson4662]

The explanation of the fire and the arson investigation is EPIC!!!!! Thank you so much

[@juanastellato837]

thank you for posting this. I have my Itil test today, and well, I needed to understand incident management vs. problem management...

[@NDSLAB]

Wrong! When an incident occurs, the initial focus is on resolving the incident and restoring services. Once the incident is under control, problem management may come into play to investigate the root cause and implement long-term solutions to prevent similar incidents from happening again. [ITIL Certified Advisor]

[@BzBug]

very detailed explanation, wonerful. Thank u very much :D

[@ITProTv]

My pleasure. Thanks for watching, Kalpesh!

[@lillyrose5463]

great explanation! thank you!

[@swapnil23246]

Well explained, thank you!

[@ITProTv]

Appreciate it! Thanks for tuning in.

[@madzn2539]

Very well explained Sir 👌

[@GodsVibes]

I have an interview next wednesday and a Problem Manager will be one of the Interview panel, this will be of great help. Life saver, thanks so much.

[@pranilmadeshwar4390]

Does Problem Management have SLA...?

[@sujithwanigasekara5453]

Thanks

[@adibkusuma3022]

Thanks

[@ITProTv]

Welcome :)