Why Helpdesk Could Be Killing Your Career

[@TheBeardedITDad]

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[@Ash_Hole-f7p]

I work in Helpdesk for 15 years. I'm 35 now. Upskilled and i just landed a software dev internship. Helpdesk killed my soul 😢

[@Random-ln5mt]

That sucks 15 years is a long time. I take it you did not have the financial freedom to just leave.

[@Ash_Hole-f7p]

@Random-ln5mt yep, couldn't just leave. But I would not recommend IT Helpdesk to anyone. Im grateful for the experience though

[@Ffoo_ffighter]

You don't like solving everyone's crappy problems for life?

[@Ash_Hole-f7p]

@@Ffoo_ffighter why should I? The career is outdated. People lack empathy and compassion these days

[@Ffoo_ffighter]

@ xD

[@sqwiggs]

Definitely can relate and have been dying to get out of end user support

[@Zed0086]

The fact you brought up being 30 or 40 means so much to me! Thank you so much!

[@Frissdas1207]

Why? That's an irrelevant age in the corporate world.

[@lertub]

Great interview. I retired from law enforcement and now I’m working on a Helpdesk. I have been there 2 years and now I have learned how to subnet. Going for the Security + and the CCNA. I have also won 2 awards for customer service. If I can do it, anyone can

[@LimorPush]

How old are u right now. Me, I'm 42 years old. Is there any chance I can shift in tech field. I have zero background in tech.

[@Lefty1x]

Wanna do it man!! 29 and been in Automotive for 10 years. Just trying to get a break through

[@brianbauer6361]

I have trouble getting out of the helpdesk... Mostly my own fault because of my lack of social skills. Finally have a diagnosis of why that is so now I have to find a way to overcome it. But running out of time so might be too late for me but hopefully I can help others from falling in the same path

[@armandogomez2677]

Ronnie is a real one still rocking itprotv gear.

[@itstechtime1]

Great interview! I can relate to feeling 'stuck' at the helpdesk level. Building my presence on LinkedIn was a game-changer in helping me move forward.

[@TXNitroFord]

This is so true man I spent 10 years on the help desk but I started at 19. Until I took a TAC role stacked certifications and achieved a 50k raise in a little over a year.

[@justinharrison1002]

This is where I’m currently at going for Certs. My only question is how are you keeping up with certs if you need to renew every 3 years? Or are you learning new skills ? That the old cert don’t matter

[@ernieverse9124]

Damn. I was starting to feel like I was lost in Service Desk, but I honestly have the ticketing system (Service Now) and Customer Service skills nailed down. Now I feel a lot better. Time to work on my technical skills

[@eman0828]

Its very important to continuously upskill and keep learning and do stuff outside of Support roles. As the Sr. Field Tech and RHEL admin, i use my homlab a lot to develop new skills. I taugh myself how to code in powershell, bash and python and working with IaC tools like Ansible. I now use those skills in my current role automation of repeative tasks. I have been more focus on Cloud and DevOps lately while i shadow the Cloud team after finding a mentor at work.

[@Vhunter088]

Listen to this! You have to keep growing. Some operations positions are designed to keep you stagnant. Believe in yourself and do the extra studying and labs at home. Network with people in the sector you’d like to work with. Stay in their ear, and on their minds when they are available for you to shadow.

[@addu6843]

Thanks for the interview. On of the best interview I came across on your channel. It's very encouraging and give very fresh perspective for the people who wish to break into tech but don't know anyone and don't have the resources. Once again many many thanks for the interview.

[@damianpodgorski6977]

Thank you for inviting Ronnie Wong! Very insightful and inspiring talk Itpro TV fan here

[@damonaniton]

People make the resume more complicated than it needs to be sometimes. The JD is the resume. Whatever they say they are looking for in the JD is what they want to see in your resume. Pull verbage from the JD and find ways to work it into your resume. However this is very nuanced and can cause more trouble than help. Because whatever they see in your resume will be fair game during the technical interview. So if you dont understand it and can not speak to it intelligently in the interview you will not get the job.

[@RedCyberNoah]

I agree with this 10000 percent!!!

[@Chattahoochee_Chief]

So pretty much lie. Then study for the interview. 😂😂😂

[@damonaniton]

@Chattahoochee_Chief my motto has always been if i can speak to it intelligently I will work it into my resume. It has served me very well for 27 years.

[@reiserkeiser]

It's funny how what one person views as being a total no brainer is something that is difficult to grasp for another. Ticketing systems and how to use them was very intuitive for me when I started helpdesk two years ago, it was just the "everything else" AKA the ACTUAL job that blew my mind due to inexperience. Either way, I progressed and I'll be starting a new role as a Cloud Support Engineer in roughly a month. Can also relate to the monotony of helpdesk that he mentions, too!

[@tenderwarrior68]

Great interview with Ronnie. Lots of good information. I practiced a lot of what was mentioned in the video and it helped me advance. Always be inquisitive and learning. Ask questions and take notes.

[@marksewelldotnet]

Ronnie, great to see you, sir. Took A+ online with you and Wes.

[@izamalcadosa2951]

Great video, Ronnie!!

[@terrencebanks8862]

I truly appreciate this session. Very encouraging.

[@corey1923]

People probably should not always stay in help desk, especially if they have bigger aspirations. But in terms of getting started in IT, helpdesk is the number 1 option. Can gain so many skills and experiences that can get you better jobs down the line.

[@izamalcadosa2951]

IT Ticketing Systems are the most important techs you're going to use when in IT help desk, IT service desk and IT customer service support. People skills, listening and getting things done in IT are the most important soft skills for these types of roles.

[@ralph4370]

Feeling stuck on Helpdesk. Many jobs promise promotion to those that work hard. But then you see get promoted are the low producers who befriended the higher ups. While those that stay late, come in early, weekends, take on more work given by highers up to get skipped over. Yeah, it leaves a sour taste in your mouth. I had asked higher ups, older techs for mentorship always a dead end for me. They think by not showing its like protecting their job security and not get replaced. I wanted a ticket to get out of there.

[@XueYlva]

you need to submit a ticket to get out of there

[@trydoortv1138]

You guys are inspiring! 🎉

[@SilverRussell]

I’m 52 and wanting to get in. Need to take my itf+ and a+. Also thinking about getting the course careers cert too, but I’m wondering if I’m too old to start…..thank you!!

[@mrtexican8302]

My mentor told me that help desk is a great starting point, but by the time a year passes…you need to get your ass out.

[@figo007tv]

I'm currently in a situation where I'm working in a Network Operations Center (NOC). Smh

[@izamalcadosa2951]

What is the main issue/dislike of your role? Sounds interesting to me. Happy New Year 2025, btw!

[@taiquangong9912]

Does it matter the help desk type?

[@izamalcadosa2951]

In my 8 years of IT-Tech experience, their are different types of help desk within an organization. Some "decide" that IT field support, network administration, network technician, desktop support, and anything else you can think of within IT is some how help desk. lol! Service desk is similar to help desk, as well.

[@jeremygonzalez1265]

Was the thumbnail supposed to say Ouit or Quit, there an O instead of a Q

[@anwar6971]

You need to start, from somewhere and then move on. But just don’t waste your time in one spot.

[@PE773]

How did he get a job with no certs and no prior IT experience???

[@izamalcadosa2951]

Back in the 1990s, 2000s and up to the mid-2010s, you didn't need certs, a degree or any/little experience in IT or Tech to get in. If you showed tech savviness, great customer service skills and the willingness to learn the tech platforms and applications/software a company used, employers would give you a chance most of the time. The concept of needing certs or a degree to get into any IT or Tech position has only been an issue the past 10-years. No one really cared about all that before 2015. In 2025, many companies still don't care as long as you can do the job competently. Certs are great for getting into IT but are useless once you have 3-5 years of experience, since you can show you have done the job. A degree is good for software programming, software development and hardware, networks, servers, and software engineering at entry-level.

[@Chattahoochee_Chief]

I can't even get a helpdesk job.😂😂😂

[@mat.e.5]

8 months so far in help desk. Looking to get 1 year to open more opportunities. For anyone just starting, take your time and learn as much as you can.

[@papouzegreyawo4090]

most difficult hing is that you may have the years of experience and crets and degree, but nobody is willing to give you a chance out of helpdesk because these years are actually helpdesk years... So how are you supposed to move up if no one is willing to give you a chance...... This is crazy. Everyone is asking for someone with crazy experience without giving anyone this experience...

[@Maveric]

Thank you so much for this episode! I've worked IT since 2005, worked helpdesk positions since 2021 and now it just feels like my position has completely dried up and I couldn't figure out why outside of companies moving to AI to handle their L1 and L2 positions. I was able to get some decent money to finally move out of my parents' home. I've been very depressed to find a job and was able to get on whatever gov't programs I could but all I've been getting has been either rejection letters or recruitment scams. I had to cancel a big trip to Japan because of all this.

[@PE773]

It's like these guys are talking about an alt universe, because my experience is the total opposite since trying to land a help desk role with 2 IT certs 9 yrs customer support, and 1yr college experience

[@Cert_Study]

All these gurus are looking for jobs and that is not giving me confidence

[@BradyHooker-yp5es]

All those so called "Edutainers" are looking for work after ACI laid them off. A lot of these people teaching IT are not working in the industry and trying to all become podcasters and youtubers. They should not be talking about help desk being underneath them.

[@ThaaaOneXoxo]

I did help desk for a year at Apple and resigned I just needed 1 year experience now shooting for the next level hopefully system admin. I couldn’t stay in help desk and wait for the next opportunity