ITIL 4 - Introduction to Key Concepts

[@JimmySciTech]

Thank you for the concise yet precise presentitation. This is pretty much the best version of ITIL 4 foundation course foundon KZbin.

[@Cybiant]

Thanks for the comment. Happy to hear you liked the explanation!

[@tamlandipper29]

The only video I've found so far that takes the time to put ITIL in context. First class.

[@Cybiant]

Thanks Tamlan. Very happy to hear you find the video useful.

[@byhiu]

Oh I see, between v3 and v4, it turns out to be different, process and value, thanks

[@Cybiant]

Yes, completely different setup and structure of the framework.

[@michelruiz2930]

Hi guys, Good morning, I hope you are well... I have a question about Incident Management; If an incident must be validated by two or more resolution analysts or two or more areas are involved, it is okay to implement tasks or task flows so that the characters involved in the solution can register their participation. Based on the complexity of the incident, it can broken down into sub-activities or tasks. Tasks are typically created when an incident resolution requires the contribution of multiple technicians from various departments.

[@Cybiant]

Hi Michel, happy to help with this question. There are two ways to resolve this. The first ways is indeed to assign multiple 'task' to different people, based on their functional knowledge. If you choose this option, make sure that both incidents are linked to the same incident record. The alternative option is to create two sub-incidents (linked to the same incident record). This frequently happens if incidents are logged by different people. Most ITSM tools support the linking of different incidents (or at least they should...) Hope this answer helps.😀

[@BlipITcom]

Slides are very fuzzy and unreadable on my latop screen.

[@Cybiant]

That is strange. We can always send you a copy of the slide deck upon request. Please contact us if you are interested.

[@johnweel2261]

Try changing the resolution of the video to 720p instead of Auto. Click on "Settings" then go to "Quality" and select "720p" resolution and give it a try again.

[@Diglifebro]

Sounds like you need to utilize ITSM to get that fixed!

[@Xtrah0ts4uce]

thanks for unjumbling the word salad

[@Cybiant]

Haha, you are very welcome. It is indeed a special mixture of words 😂