I Was TIP BAITED On Instacart. What To Do If This Happens To YOU.

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JEN-on-the-GO!

JEN-on-the-GO!

Күн бұрын

Пікірлер: 711
@shiwan45
@shiwan45 3 жыл бұрын
I say once the tip is there It shouldn't be taken away . Customers could raise the tip but not take away.
@AngelaHernandez-tt6fi
@AngelaHernandez-tt6fi 3 жыл бұрын
I absolutely agree. Instacart should not allow customers to take away tips, only raise the tip. We should petition that to Instacart.
@lunaangelica92
@lunaangelica92 3 жыл бұрын
100% agree
@jennevamadison3803
@jennevamadison3803 3 жыл бұрын
Disagree. If items are damaged or some missing customers should have that option. I do feel feedback should be required as to why. I do agree tip baiting is wrong.
@jennevamadison3803
@jennevamadison3803 3 жыл бұрын
@Retain2Gain Missing and out of stock are different things. By missing I mean the customer was charged and did not receive the item. Of course the shopper shouldn't be punished if items are out of stock.
@Smiley35S
@Smiley35S 3 жыл бұрын
Happened to me Friday. $20 tip changed to $5 after using all my time and gas. Customer service said they banned her and gave me $10. Two days later I got a $48 dollar tip and she never took it back thank god.
@thesoloquest6324
@thesoloquest6324 3 жыл бұрын
I have so much respect for insta cart drivers. My parents don’t have to leave my house, and I get their items delivered to their place. Even if the drivers miss any item or the item is not that great, I don’t have a problem either. I just have too much respect for them. I usually increase tips
@shiwan45
@shiwan45 2 жыл бұрын
You're awesome person because times are hard and a lot of these drivers depend on tips Gas now is insane. People act as if these people that are delivering groceries are not really working a real job. Thanks
@godlovesme4676
@godlovesme4676 2 жыл бұрын
They do deserve respect and to be thanked, but the only way to thank them isn't tipping them. Some of them are ungreatful if they don't get a hight tip and that isn't right because tipping is optional, they have no right to complain. I know I would be greatful even if I got a penny. What some people are doing isn't right but the option to remove tips is necessary because someone shoppers do a bad job. I also don't think shoppers shouldn't do a good job just because they get a good tip, they should do a good job regarless. I hate the entitledment of some workers🤦‍♀️🤦‍♀️🤦‍♀️It's not like they don't get paid by their boss....I don't get it. People really need to stop working just for the money. Whatever you do you, you have to put passion into it. If you can't do that, find a job that you like.
@diannad8933
@diannad8933 4 жыл бұрын
Had this happen to me, store was out of multiple items on list and I chatted with customer to replace, he approved all replacements and asked me to add about 10 items that he forgot to put on his list. Delivered to an apartment. Took pictures and screenshots of whole conversation because something felt off about him. An hour later saw the tip was gone and contacted support. Support told me he gave me a 2 star rating and said 13 items were missing???? I sent pictures of delivery and conversation. IC took off the 2 star rating and was very helpful. I told them they should deactivate that customer as he obviously is lying. So glad i took pics! Anytime I see that apartment complex pop up with a batch I'm like NOPE!
@Chichi-mo2pc
@Chichi-mo2pc 3 жыл бұрын
I had this same thing happen to me except Instacart didn’t help me. It’s crazy
@Tbabydrip
@Tbabydrip 2 жыл бұрын
Wait, what??? Customer Care said they can't do that 🤔🤔🤔🤔 I'm shooketh cause I wanted a low rating removed after a customer clearly lied and I had all the proof!
@markvallejo5698
@markvallejo5698 3 жыл бұрын
I don't really see the point of a customer having to explain why a tip was removed. If a customer is dishonest enough to tip bait shoppers then they surely are dishonest enough to lie about why they did it.
@MrJamberee
@MrJamberee 3 жыл бұрын
It’s better to get the customer on record. Make the customer give an explanation every time. Management can make a determination about the validity.
@tsdobbi
@tsdobbi 3 жыл бұрын
If not now, eventually it will probably be easy to prove what the shopper actually delivered and what the customer ordered and would be able to verify if the customers story checks out.
@mattmallicoat7783
@mattmallicoat7783 2 жыл бұрын
Maybe, but you might be able to catch them in a lie eventually.
@debrapearson4571
@debrapearson4571 2 жыл бұрын
I agree once the tip is on they should leave it alone.
@dks13827
@dks13827 2 жыл бұрын
Dumb.
@izzyg1404
@izzyg1404 2 жыл бұрын
This happened to me on my second batch. 60 items with $20 tip-took me 2 hours to shop bc it was right before a snow storm and the store was packed. Only did 1 replacement (which customer asked for in notes). She gave me a 1 star rating and said she was missing items (I put all my items in a huge cooler and nothing was in it at the end of the night, so I knew she was fibbing) I reported it as fraud and got the star removed.
@tampatomtom1927
@tampatomtom1927 3 жыл бұрын
I am sorry that happened. I don't think they should give them 24 hours to rethink their tip, it should be within 2 hours.
@MrJamberee
@MrJamberee 3 жыл бұрын
The amount of time wouldn’t matter, as the decision to revoke the tip was made before it was offered. It was a ploy by the customer, who never intended to pay the tip.
@itriedyourrecipe8646
@itriedyourrecipe8646 3 жыл бұрын
I think it has to be final before passing the order..2 hours is enough to bait the tip
@Chichi-mo2pc
@Chichi-mo2pc 3 жыл бұрын
Same. Why in the world do they need 24 hours?🤔when I order groceries or food I know almost right away how well the person has done 🤷🏾‍♀️
@aubree11000
@aubree11000 3 жыл бұрын
It should be 1 hour
@rckhnt
@rckhnt 2 жыл бұрын
They shouldn't be allowed to adjust at all..!!
@jpdoesthings2346
@jpdoesthings2346 4 жыл бұрын
I was tip baited by the same customer today that got me two months ago. I immediately called customer service and sent the screenshot of them tip baiting me. The second I pulled up to the house and saw that it was a house that baited me before, my heart sank. 20 tip down to 1.88$. Always call customer service and let them know!
@JENontheGO
@JENontheGO 4 жыл бұрын
Oh noooooo!!!! Unreal!! This customer needs to be deactivated! Good that you contacted support, immediately. According to IC, they remove customer privilege for baiting more than once. I’m sorry. Feel your pain. 💛
@jpdoesthings2346
@jpdoesthings2346 4 жыл бұрын
@@JENontheGO thank you! I have a family to feed! I work alot like you. I aim for $40 dollars an hour. It set me back from my daily goal. It's an hour of wasted time in my opinion and they don't deserve the service. We work hard!
@JENontheGO
@JENontheGO 4 жыл бұрын
Facts! You will make it up! I know you will! 💛
@tokyotacos
@tokyotacos 3 жыл бұрын
Then, the victims may not be only you and must have more. The customer suck. The customer probably is laughing at you.
@carolannbellprue8861
@carolannbellprue8861 2 жыл бұрын
Knowing that was the same house, I would knock on the door. These people are stupid....YOU KNOW WHERE THEY LIVE!!!! Cowards hiding behind a door and an online service.
@baller1805
@baller1805 4 жыл бұрын
Tips should be “LOCKED IN” Period.
@JENontheGO
@JENontheGO 4 жыл бұрын
Let’s go!! Yes!!💛
@rebeccalynch9594
@rebeccalynch9594 4 жыл бұрын
I understand why tips should be locked in because of tip baiting but I have had mixed experiences personally. For instance, I communicated with the customer throughout the shopping experience and was only going to receive a $4 tip,no big deal I take what I can in my smaller area. After the day was done I checked my pay and the customer ended up leaving a $30 tip, I can only assume because of the service I provided. If it was locked in the customer would not have been able to reward my services. So there can be a plus side as well 😊
@martychambers7816
@martychambers7816 4 жыл бұрын
As an Instacart customer, if they "locked in" the tip, I would never order from them again, I tip 20% always,however, not often I get horrible shoppers , two hour window, they show up 4 hours later, my ice cream is melted, they selected strawberries with mold growing all on the visible top, a dozen eggs half are broken, opened bag of candy bars, side corners opens on chips etc. I change the tip to 10% , even that is being generous for some of these bad shoppers
@pardonmyfrench4760
@pardonmyfrench4760 3 жыл бұрын
That's dumb. When do you tip a waiter before the service? The tip is just that, paying for a certain degree of service. It's not supposed to be a pity charity the individual didn't choose a better job, all jobs have risks. Find one that any 16 year old with a driver's license can do. If you tip before the service, where's the motivation to work hard?
@claradiscuacerrato2193
@claradiscuacerrato2193 3 жыл бұрын
With DD they are, even for returns
@sy6127
@sy6127 4 жыл бұрын
I just don't understand how ppl would expect for you to shop for them and NOT TIP!
@TheEverydayProgressiveShow
@TheEverydayProgressiveShow 4 жыл бұрын
They have no conscience...it's that simple
@shaereub4450
@shaereub4450 3 жыл бұрын
Maybe they think "since im paying a high price, Insta cart is giving them a good wage."
@shiwan45
@shiwan45 3 жыл бұрын
I'm pretty sure if you as a customer was a shopper would you like to be tipped ?
@hiwaygrayeyes6799
@hiwaygrayeyes6799 3 жыл бұрын
There are lousy people out there. To promise a tip and then take it away, especially on a batch with zero-issues, is unethical! Corporate needs to change a few things on the app but they won’t, until everyone bands together and doesn’t open the app for one-day! That’s all it will take! Secondly...if you are a seasoned shopper and still accept batches that have no tip-attached, you are the problem as well. If I was an instacart customer and knew my tipped-order was combined with a no-tip order, I’d be furious!
@hiwaygrayeyes6799
@hiwaygrayeyes6799 3 жыл бұрын
We are risking our health and safety to shop orders for ungrateful people. Let them do their own shopping or actually shop a batch with all its stress involved, and have a tip revoked at the end. Then, they will know how it feels. It’s unbelievable that they don’t know this already or just don’t care. If I knew who the customer was that has done this in the past, I’d NEVER accept the batch. I’d much rather give my time and energy to grateful people than ungrateful people.
@himariaiko617
@himariaiko617 4 жыл бұрын
24 hours is still too long
@Pyro4100
@Pyro4100 3 жыл бұрын
They should give them one hour after that it's final
@JENontheGO
@JENontheGO 3 жыл бұрын
They now have 2 weeks to rate and 3 days to adjust the tip! Yikes!
@Pyro4100
@Pyro4100 3 жыл бұрын
@@JENontheGO they have 14 days to rate and 24 hours to adjust the tip at least that's what it says on my end
@trentsanime
@trentsanime 3 жыл бұрын
agreed and its different state by state in CA its 30min
@trentsanime
@trentsanime 3 жыл бұрын
@@Pyro4100 its different in each state in the U.S.
@VeronicaLebednik
@VeronicaLebednik 3 жыл бұрын
Shopper here! This happened to me last month…I don’t think customers always know we can see what they are tipping us! This woman I shopped for at Costco greeted me as requested at her garage and asked me to bring her items in to her garage. She seemed pleased and thanked me and then said something that struck me as odd. She said “I will make sure take care of your tip when I’m done putting away my groceries!” she said, with a smile. I thought maybe she was going to tip me extra, because I had already seen her tip in the app, which was why I took the batch in the first place! So later that day I checked to see how much extra she added and I saw that she took $2 away - for no reason! I communicated throughout the entire batch, was able to successfully find all of her items and was very friendly and helpful bringing her items in to the garage. I couldn’t help but think she was tip baiting to get her items sooner but didn’t think I knew how much she offered to tip me. It bothered me a lot because I would never do that to someone!! 🤷🏻‍♀️
@tsdobbi
@tsdobbi 3 жыл бұрын
Jesus, not only did she take tip away, you went "beyond" your job description for her.
@biguglybucker
@biguglybucker 2 жыл бұрын
what a scumbag! over two measly bucks! i have that in quarters somewhere in my center console, just take that, geez!!
@tedzakrzewski2948
@tedzakrzewski2948 2 жыл бұрын
I wouldn't call taking away 2$ tip baiting. Tip baiting generally happens when you tip 25$ then drop it down to 5$ or 0 (zero is most common).
@mr.marquz
@mr.marquz 4 жыл бұрын
The reason why the company makes background check on shoppers is for them to know if they can trust on those shoppers. But when a customer says their items are missing, they don't trust on shoppers no more. Do they make background check on customers too? I guess they don't. They are so funny 😄
@JENontheGO
@JENontheGO 4 жыл бұрын
Great point! Instacart does indeed vet their shoppers and certainly should have a little more faith in us. 💛
@Nate_is_Great
@Nate_is_Great 4 жыл бұрын
It was a small batch, with only a $2 tip. Customer did not want ANY communication during shop. 20 min. shop was done in 3 minutes, delivery was fast. Customer came to door demanding to know why I was taking photos of the items. Politely told them it was to protect them, Instacart and the shopper. She said have a good day. Later, looked at the earnings. She took away her entire tip. Why? She got everything she wanted.
@shaquanavincent3374
@shaquanavincent3374 Жыл бұрын
Wow
@SakinahPalmer
@SakinahPalmer Жыл бұрын
Some of these people are nuts.
@kingofrannoch
@kingofrannoch Жыл бұрын
Because she couldn't tip bait by saying you didn't get an item
@FearlessGranny
@FearlessGranny 4 жыл бұрын
Love Instacarting but I don't think they should be able to take the tip back at all. That to me is plain dumb. Bad idea to start with a tips a tip. Do you go back to the restaurant and ask the manager if the server can give you her tip back because you didn't want to tip her that after all even though you left and come back. That's pretty much the same thing when does that ever happen have you ever done that I've never done it. I've never had it done to me and I waitressed for 20 some years but yet these people can you can go bust your butt for these people and they can change your tip, that's just insane to me.
@JENontheGO
@JENontheGO 4 жыл бұрын
Hi Penny! Perfect analogy! It’s ludicrous and mean spirited to leur with tips with intent to take them away. Thanks for your comment! Have a great weekend!💛
@kendrakirschke8968
@kendrakirschke8968 2 жыл бұрын
One thing to note, you are not charged a tip upfront at a restaurant. You pay the tip at the end after you have received the service.
@lindafaith87
@lindafaith87 3 жыл бұрын
Im over here looking at these videos making sure im tipping enough lol and these people are actually removing your tips! Crazy. I always tip at least 20% its a service that is much needed when the kiddos are sick or if im overwhelmed with work. I appreciate you guys very much!
@wynters25
@wynters25 2 жыл бұрын
You are the customer's we appreciate
@blahblahblah7407
@blahblahblah7407 4 жыл бұрын
Instacart only changed the tip time frame because 4 U.S. Senators submitted an investigation request to the FTC about IC allowing customers to change their tip amount to reflect a less amount to zero $. Apparently, changing the tip amount to less $ is illegal. 🤷‍♀️
@JENontheGO
@JENontheGO 4 жыл бұрын
Of course they did. They need to seriously pay attention and so the right thing. 💛
@Chichi-mo2pc
@Chichi-mo2pc 3 жыл бұрын
Instacart is just shady
@RachelCryer
@RachelCryer 4 жыл бұрын
There should be a guaranteed tip per so many items that you have to get
@JENontheGO
@JENontheGO 4 жыл бұрын
Me too! This should absolutely be built in!! Instacart needs to use their resources to correct this. Not hard! So frustrating!! 💛
@EmunahFL
@EmunahFL 3 жыл бұрын
I disagree. Through experience with this app as a customer I have had shoppers absolutely not communicate with me. Come to find out upon delivery they didn't even get everything that I asked for. When they see they're already getting tipped they don't try as hard.
@RachelCryer
@RachelCryer 3 жыл бұрын
@@EmunahFL I was like that when I was new. Try talking to your shopper if they aren't communicating. I have had to redo shops for customers where the first shopper didn't even say hi.
@DebraJohnson
@DebraJohnson 3 жыл бұрын
That’s his favor is. $10 minimum tip required.
@billpii6314
@billpii6314 3 жыл бұрын
@@EmunahFL BS
@Tinman710
@Tinman710 3 жыл бұрын
One of the many annoying things is that they act all kind to your face and give you a five-star rating just so they can convince themselves that it makes up for the tip baiting. Or they make zero contact and don't even want you delivering it to their face so they don't feel bad about screwing you over. I've done delivery driving for a while and I've seen it all.
@candelariaw1668
@candelariaw1668 4 жыл бұрын
Big tips scare me, I never been tipped baited yet, but with the way this economy is going folks are going to do that just to get their order. I just pray it don’t happen to me, especially if it’s a lot of groceries.
@JENontheGO
@JENontheGO 4 жыл бұрын
So true. Let’s hope this doesn’t happen to you. Likely it won’t. You are right with baiting on the up tic due to the economy. Instacart Corporate needs to step in and fix this. 💛
@iamfaithshepherd
@iamfaithshepherd Жыл бұрын
If Instacart is giving customers the room to “tip bait” and their policies say the customer has to state why they didn’t but in your case they didn’t, Instacart should compensate you. They can afford to and if they can’t then they need to stop customers from being able to take away the tip.
@billthebutcher6873
@billthebutcher6873 2 жыл бұрын
100% agreed. The tip baiting is very real and it needs to end. I've called Spark countless times and complained about it and nothing is being changed.
@LH-mi8jh
@LH-mi8jh 3 жыл бұрын
I think as soon as we drop groceries off the tip door should close instantly 😁
@JENontheGO
@JENontheGO 3 жыл бұрын
I agree. 💛
@EmunahFL
@EmunahFL 3 жыл бұрын
In cases like this, yes. In cases like mine, as a customer, when the shopper doesn't communicate at all, leaves you thinking everything is coming but you find things missing or you only got 5 out of 14 of something... I want communication! And read the friggin notes, too! What if I didn't want any of the item if they didn't have all 14? I'm asking for 14 for a reason. I'm just saying... And I always tip 20% of my total. If the shopper knows they're getting a 20% tip, it's like they don't try at all. At least in my area.
@motleyassortment5512
@motleyassortment5512 3 жыл бұрын
I agreed, they should never have more than 1 hour to decide. Tip amount should automatically be locked in after a certain time period.
@twistedknotz5485
@twistedknotz5485 3 жыл бұрын
@@EmunahFL yes communication is important. I do know that if customers do not leave the app open they don’t necessarily get out messages. I’ve also had customers rave about my service as we are talking and claim they’re increasing my tip because of the great service and then they don’t. The same customers also have either left a 5 star review or no review, giving no indication as to why they decided not to increase the tip. I treat every batch I accept as if the customer is tipping me 50 dollars or more. I understand that most people cannot afford to tip like that but if I accept a job I’ve made a judgement call. I would like it we knew a little more about our customers...if customers could request a certain individual. I’ve had so many customers in my area comment that they wish they could have me shop for them every time. I’m not as picky as some people about the amount of a tip because I live in an area with low wages and poverty is common. But I want to see a tip because usually there is overall a better experience.
@shiwan45
@shiwan45 3 жыл бұрын
@Sarah Calhoun Well it's bad on both ends . The shopper and the customer. Just do your part and be honest about what you're doing as a customer and a shopper😄 It does make a difference by doing your part😄
@kaycalhoun4463
@kaycalhoun4463 4 жыл бұрын
What goes around comes around
@JENontheGO
@JENontheGO 4 жыл бұрын
I hope so! 💛
@MeetLeAnne
@MeetLeAnne 4 жыл бұрын
Yup. This is a small world, and what comes around goes around.
@Mhmmmmmmx0
@Mhmmmmmmx0 4 жыл бұрын
Yes it’s upsetting when customers lower the tip drastically or just completely take it all away. I refuse to redeliver to them in future. I don’t really take it personal anymore just remember all the nice customers who’ve tipped well and never service the baiters again.
@JENontheGO
@JENontheGO 4 жыл бұрын
So true! And agree! Most customers are great! First tip mishap since I’ve started. 💛
@sharondamcphee2497
@sharondamcphee2497 3 жыл бұрын
Me too! I always have those people blocked from me shopping and delivering to them ever again.
@hillaryamanda7827
@hillaryamanda7827 3 жыл бұрын
@@sharondamcphee2497 how do you block the customers?
@sharondamcphee2497
@sharondamcphee2497 3 жыл бұрын
@@hillaryamanda7827 you have to contact chat support and ask them to block the customer. Sometimes they give a hard time but I just end chat, rate that one 5 ⭐️ and move on to the next chat rep.
@hillaryamanda7827
@hillaryamanda7827 3 жыл бұрын
@@sharondamcphee2497 Thank you for replying back. I appreciate the information you shared. 😀
@Pyro4100
@Pyro4100 3 жыл бұрын
Yeah instacart says they require a reason but never seem to get one when this happens personally I really don't think that IC cares as long as the customer spends their money with them the tip is not considered part of instacart earnings so that's what I feel is their choice on the matter they're just saying things to make people think that they're going to do something about it but in reality they probably aren't
@一头牛
@一头牛 4 жыл бұрын
There should be a lock amount of tip then allow them to tip more, because last night I spend 30+ minutes trying to get all the add on that she wanted just to lose $4 in tips. Note I had to drive 10 miles to middle of nowhere.
@JENontheGO
@JENontheGO 4 жыл бұрын
Hi! Wouldn’t that be great?? The add ons definitely slow us down and require more effort, and we should absolutely be tipped, accordingly!💛
@twistedknotz5485
@twistedknotz5485 3 жыл бұрын
@@JENontheGO a lock would help prevent the percentage based tips from dropping. But I also do agree that it would be unfair to allow shoppers who don’t do a good job to be tipped the same as you would tip someone who gave great service. I think perhaps a detailed review, with photos should be in order BUT that we should be allowed to submit our own photographic evidence. If our evidence showed that the items were present and intact at the time of drop off and they can see the communication was good between shopper and customer the poor rating should not be allowed and the tip should be held at what was initially promised. I’d seriously think about I being in a go pro camera at that point so they could see the video of me arriving, dropping off the groceries and assuring they were okay. Handing them off then leaving. Yes, I’ve made mistakes. Usually they have come as a result of bugs on two person orders (for awhile a and b customers were getting swapped around in the app I tried to catch it but didn’t know how to record on screen for my phone at the time) or in a couple cases it was the baggers that mixed things up because stores here don’t allow us to bag
@shauntahlaa707
@shauntahlaa707 2 жыл бұрын
Once the damn delivery is complete you should be paid completely, period.
@Infinitelyliving
@Infinitelyliving 4 жыл бұрын
Also I do shopping in NY and NJ area and there is no chat support for us !!!! No phone number or way to chat on app !!! Only way to contact them is through email. So messed up
@tyronejohnson8753
@tyronejohnson8753 4 жыл бұрын
Jen just like you would tell us. Keep your head up high. Stay positive. Those people will get what’s coming to them. One way or another. They don’t understand that we are positive people and the good always outweighs the bad. We are strong loyal shoppers we don’t let that stop us or discourage us. It actually make us stronger. Stay safe and happy shopping.
@JENontheGO
@JENontheGO 4 жыл бұрын
LOVE this!! So true. Thank you. :)
@GodSonBlessed
@GodSonBlessed 2 жыл бұрын
Imagine going above and beyond with 7 substitutions and great communication and going through this crap.
@ladysymble2731
@ladysymble2731 3 жыл бұрын
No one should get 24 hrs to take tip. One or 2 hrs after delivery is plenty. If it’s avail to them they will use it against us. Very low and I do keep very detailed track of each delivery, if someone does that to me. They won’t get to do it a second time to me. I get plenty of orders in my little town in Ohio. Thanks for all your great info!
@EmunahFL
@EmunahFL 3 жыл бұрын
I'm so sorry that happened to you. Surely there should be a way for them to block/ban that customer. On the flip side, I wish they would add a "Tip in cash" option since a lot of shoppers don't even bother to read the notes (where I specify that the tip will be in cash, depending upon their level of communication with me). Sooooo many times I have had a tip locked in for 20% of my total and the shopper doesn't communicate AT ALL. So, when they deliver, I'm thinking they got everything only to have items missing! Oh, but they got that doggone tip, though - for the original total. Now I find out I could have changed it so I don't get ripped off! I can understand a customer changing a tip for that reason, but to purposely make a shopper think they're getting a tip only to have no intention of doing so is just unethical! It makes one wonder how they are with other people because if they're conniving with you, they'll be conniving with someone else, too.
@JENontheGO
@JENontheGO 3 жыл бұрын
Thx so much for your support! And you are right, absolutely unethical. Shows so much about their character, right? 💛
@twistedknotz5485
@twistedknotz5485 3 жыл бұрын
Here’s the thing-when we are accepting an order we can’t see notes. So we can’t see that you’re planning to tip in cash. Also, when I’ve gone into an order after accepting I’ve seen notes saying they will tip in cash, but they have not. Additionally, one guy in my area tips in cash has these big expensive orders but when you unloading before he will hand you the tip he stands there and gives you a religious sermon and tries to recruit you for his church and wen he is finally done he hands you like 5 bucks. For a big order. Cash tips are not something we can ever, ever count on, but we do love it when they happen. The only thing I’ve seen happen is them having a moderate tip, like 10 percent, in the app and then them leaving an additional cash tip to make up the rest. As for the communication, do make sure you keep the app open, or it will not notify you that the shopper is trying to reach you. There have also been bugs where our apps have told us people do not want us to contact them. There’s a lot of different things. Also if you choose the percentage based tip and there are items that are missing (I.e. were not charged because they were out of stock or not found) then it actually auto adjusts because your tip is based on the percentage of the total price.
@tupperkenna
@tupperkenna 3 жыл бұрын
Not sure how a shopper could just simply not buy an item on your list as the app does not let us checkout without getting every single item OR refunding the item. The only reasons a shopper would refund is there was not an adequate replacement available or the customer did not communicate and approve the replacements they selected.
@logicdiary3179
@logicdiary3179 3 жыл бұрын
I feel like 24 hours is fsr too long for the tip. Give a small window, mere hours, to change it after delivery and make it so it has to be for a good reason like wrong items, melted ice cream, squished bread, etc. not just a way to entice the shopper to the order. I'd love to compare this to waitressing but waitresses don't use their car to bring you your burger. Cars are expensive so if you aren't going to get your own groceries in your own car, those who take the time to handle your order with care should be highly appreciated. If they don't handle the order with care, get instacart involved because maybe they don't just not deserve a tip, maybe this platform isn't right for them.
@shauntahlaa707
@shauntahlaa707 Жыл бұрын
I know these tip baiters don't be comfortable after they do that because you have some MFs that will roll right back to your house and don't give a damn about Instacart.
@Anto-rd9nv
@Anto-rd9nv 4 жыл бұрын
I've been tip baited like 55% percent of the time, its why I quit and went to doordash were tip baiting does not exist
@JENontheGO
@JENontheGO 4 жыл бұрын
Wow! That statistic is frightening and definitely warrants leaving for another gig. Good for you! 💛
@TheEverydayProgressiveShow
@TheEverydayProgressiveShow 4 жыл бұрын
What city did this happen in??
@Anto-rd9nv
@Anto-rd9nv 4 жыл бұрын
Tacoma
@Infinitelyliving
@Infinitelyliving 4 жыл бұрын
This just happened to me today after completing hundreds of batches... I had no idea it was even possible for customer to take tip away with no report given on the app !!!! Tip was just changed to $0 with no explanation. Unfortunately for the customer, I know he just traded $6 for horrible karma 🤷🏻‍♀️
@jerrynadler2883
@jerrynadler2883 2 жыл бұрын
Hahaha that was me! I hope you enjoy your 5 stars for dinner.
@kimwint4755
@kimwint4755 4 жыл бұрын
Follow through??? Instacart has yet to follow through on their communication to all shoppers on June 9th where they stated that customers are now required to leave a comment/feedback when rating a shopper below a 5* so the shopper understands where they can improve. They haven't lived up to their communication and it appears they never will. Their customers are their bottomline and they could care less about the shoppers.
@azureashes-i8v
@azureashes-i8v 4 жыл бұрын
Yeah, definitely! I know this for a fact as yesterday I got dinged for a bad replacement when someone read but didn't respond to ten messages over twenty minutes asking for their input on replacements.
@ponch2100
@ponch2100 4 жыл бұрын
@@azureashes-i8v Not even Instacart wants shoppers to spend 20 minutes on anything. No response ? ( too bad) the customer can ding you for wrong or missing item easily. Now you as a Shopper that delivers and shops and brings your bounty of groceries to your door / that customer can fulfill your destiny as a Instacart with ONE SIMPLE 4 STAR , THEN YOUR LEFT WITH SCRAPS
@jonathanfelicetta8459
@jonathanfelicetta8459 3 жыл бұрын
It happened one time with me and I discussed this with the crappy customer service they have and of course they deflected the blame to the customer rather than to provide a solution. It’s absolutely disgusting and why I’m officially never taking another order with them
@itriedyourrecipe8646
@itriedyourrecipe8646 3 жыл бұрын
Thank you for your videos. I discovered you through a Facebook group in Canada. I actually think that we can contribute more in educating the costumers by letting them know how rating affect us. I personally word it out when I feel comfortable with a responsive costumer to let them know that 5 stars help A LOT. I may want to add a line stating that if the costumer feels that I don't deserve the 5 stars, they can skip the rating all together BECAUSE many shoppers relay on this job as the only source of income and that instacart rating system is very punishing them for just one star off. Surely it has to be a brief, clear and eloquent formulated message.
@jessiiziirbel4536
@jessiiziirbel4536 2 жыл бұрын
Tip baited a couple weeks back. She immediately removed a 20+ tip after I shopped, did replacement chats with her(she was fairy responsive & chatty), drove 10 over snowy twisty roads (the back country near Wausau WI). I delivered, drove a block to see if anything popped up & she had zero'd the tip. I was furious! Customer support was zero help. She has since done this to several others, the most recent was a 50+ item order, those slippery roads again & 10 miles one way with no real shopping opportunities in that small tow. The shopper got $9.53 for her pains I talk tough (stomping out "tip baiter" in the snow by her apartment, egging her patio door, perhaps write "tip baiter" with a stream of salt once the snow melts & the grass greens up. ) but in reality am not going to lose this nice side job gig.
@bethbarrett8428
@bethbarrett8428 4 жыл бұрын
Another thing i dont like is when you have a alcohol order and it says customer is not available. Um, they have to be available for me to scan their id.
@JENontheGO
@JENontheGO 4 жыл бұрын
They have to be available for alcohol orders. If they aren’t, then you contact Support. You have to be able to scan their license. 💛
@bethbarrett8428
@bethbarrett8428 4 жыл бұрын
@@JENontheGO , Yes thats what i did say. I also said the contact screen said "Customer unavailable "
@nathan_guyette
@nathan_guyette Жыл бұрын
Hey Jen, I really appreciate your information regarding tip bating and your positive attitude to work through it. I'm sure you as well as other shoppers are sick of being the casualty of giant companies and I know I am. As a shopper, I'm sick of getting ads on the app, for something I'm already paying for. Would you be interested sometime in helping developing an alternative open source software platform to Instacart? I'm a software entrepreneur looking for interesting problems that I care about and you exude passion and kindness on this channel.
@mastljn
@mastljn 2 жыл бұрын
From a customer perspective, I think if the customer changes the tip either way, they should always have to give a reason and if a customer has a pattern of tip baiting, if they reduce or remove the tip then the customer should at the very least be blocked from using the service for at least 90 days or permanently for too many repeats of this behabnior. Sometimes a customer might not be able to afford a huge tip though and it is unfortunate that a customer might have to cancel an order if no shopper picks their order because of a smaller tip.
@FF-lm2zr
@FF-lm2zr 3 жыл бұрын
I happend to me twice.... 1 of them, costco order * big and heavy order* 4th floor i took everything upstairs at the end of the day she took my money away 😒 Second time marianos order *big order* she was kind i try to make her happy.... i had a feeling when she was asking the price of every single replacement.... She gave me ⭐⭐⭐⭐⭐ good comment and 20dl away 😑😑
@Mhmmmmmmx0
@Mhmmmmmmx0 4 жыл бұрын
If you’re persistent and keep talking. To shopper help eventually theyll give you a bump 5-10 for the bait. I had customer remove tip and told them how angry I was and they need to change the system so eventually I got 5 I told them not enough and got 10
@JENontheGO
@JENontheGO 4 жыл бұрын
So true! Killin' them with kindess. :))
@Jandazoodie
@Jandazoodie Жыл бұрын
I've been tip baited probably 3 times in 3 years. So at least it's only averaging once a year. The one I remember most was when I shopped/delivered a huge Costco order, drove 30 miles (one way), drove to the top of a mountain (literally). Everything went smoothly. The communication was great, I was fast and efficient, pulled out all the customer service stops, etc. Well, I was only a few minutes away from dropping off their order and heading back when I had this gut feeling to pull over and look at the order details. Sure enough, she had dropped the tip amount to almost nothing. That was just minutes after dropping off the order. Everything about it was obviously intentional on her part. I did lose sleep over it unfortunately. It was worth the time and gas before, but then after she did that, it was definitely not worth it, especially since it took me away from the good zones to catch an order. I did report her but I doubt anything ever came of it.
@gurpreetthind4462
@gurpreetthind4462 4 жыл бұрын
Thanks Jen for all these videos. You got yourself a new subscriber. Thanks a lot again 😊✌️
@JENontheGO
@JENontheGO 4 жыл бұрын
Yay!! Welcome! So happy you are here! 💛
@philp9896
@philp9896 3 жыл бұрын
What pisses me off the most about instacart is the message “due to limited batches in your area you can see batches farther away “. If you don’t know the area you slide to accept and end up driving 30-40 miles to the grocery store
@dlynrey3469
@dlynrey3469 3 жыл бұрын
I’m so happy I discovered your channel!
@cjtsn466
@cjtsn466 3 жыл бұрын
Same exact happened to me today with a huge batch .I spent 3 hours on a batch delivered it and a few hours later she took away my 16 dollars tip.I was so upset felt so robbed.She was also so nice during shopping I even waited 20 minutes for her to respond to a single replacement that I did.I would’ve made at least 80 dollars with Uber eats
@scratchy271
@scratchy271 3 жыл бұрын
Solution: Give the customer 2 hours. If the customer has not figured out within two hours of the delivery weather they think the shopper deserves the tip or not , then that's their problem. Problem solved.
@Corey300
@Corey300 2 жыл бұрын
In my opinion It shouldn't take 2 hours to put away items requested... If I dropped it at your door 1PM at the very latest....30 minutes you should see EVERY THING THERE.
@scratchy271
@scratchy271 2 жыл бұрын
@Cori M I agree. I was being kind of nice with that window time:)
@Northlifelivin
@Northlifelivin 4 жыл бұрын
That’s true it’s heartbreaking when you see all the tip wipe out but you just have to pray for them Yes Jen working in the rain all day Tuesday and Wednesday the customers tipped very good and was very appreciated for me to be delivering their groceries in the rain
@JENontheGO
@JENontheGO 4 жыл бұрын
So true! Focusing on all of the great customer! They definitely overshadow the immoral customers! Happy you received what you deserve! 💛
@erickamitchell396
@erickamitchell396 2 жыл бұрын
Tip baiting is totally unethical. However there are instances when a reversal of the tip is justified. I have actually done this before on a couple of occassions, even though it was not my original intent to do so. The first time, I had placed an order to be delivered at 12pm during my lunch break. It was about $35 worth of items and I placed the order the night before. Around 7:30am the next morning, I received a notification that my shop was in progress and by 8:15 it was ready for pickup. However the salmon that I ordered had been unexpectedly refunded. The shopper put in the notes that the seafood department was not open yet. Seriously? No one told you to start shopping at 7am, plus my pickup window wasn't until NOON. It was obvious that this shopper was being a little greedy and trying to squeeze in multiple orders at one time. The second time, I had placed an order for about $80 worth of groceries the night before to be delivered in the morning. My order arrived 3 hours late and the only thing delivered was the bottled water. I figured that the grocery store must've been out of my items, so I checked the order to see if there were any substitutions or refunds. Nada. Order showed that all of the items had been fully shopped. So then what happened to my groceries? I can understand one or two items being missed, but 95% of the order?
@remotegameplay1734
@remotegameplay1734 3 жыл бұрын
Thank them for the tip before hand say I really appreciate the tip I will shop diligently for you
@acm1pt102
@acm1pt102 2 жыл бұрын
Amazing video… 👏👏 thank you for uploading. I’m sorry you got tip baited. It looks like you really love your job and it affected you. I just got tip baited for the first time it sucks :/
@terrelljones4453
@terrelljones4453 3 жыл бұрын
Jen on the go, how do you feel about me driving 2 different days and the gps misguided me. GPS had me driving to a power line area with nothing but trees where they say that the house “was so called at.” I drove around for over 20 minutes due to the customer not answering. I feel beat after driving for 35 minutes looking for this house. Once I arrived I apologized to the customer about being late due to the app gps not giving me the rite directions. Please leave me a reply in you feed back for me for the future. Your lol has helped me so far.
@bethbarrett8428
@bethbarrett8428 4 жыл бұрын
I got tip baited last week, I was mad, it was for a $38.00 batch. I complained to Instacart and they said the customer didnt leave a comment as to why. I had to make 6 trips up 4 flights of stairs each trip. KARMA! I dont like if a customer gives you a low rating because they dont have the items ordered and only wants refunded. How is that my fault? Bad ratings gives you crappy priced batches.
@danielmacwan
@danielmacwan 4 жыл бұрын
When I accepted the batch with $ 10 tip next day I checked the tip was 0 from $10. I felt like I was scammed by them. The support doesn’t help , so depressing
@JENontheGO
@JENontheGO 4 жыл бұрын
When we are tip baited, we really are scammed and it’s just not okay. Happens to us all. Focus on the great customers. 💛
@tonycarter5368
@tonycarter5368 4 жыл бұрын
You touched on a lot of points today the thing that hits home the most was Instacart is not equitable and fair at this time. I was at a 4.98 working to get it back to 5 I took a nice 3 customer batch before my amazon block at delivery time the app fritzed the customers disappeared and I had to have support text me the addresses to deliver. The app fritzed because the addresses somehow didn’t match the order not only did I have angry customers they made me go back to a customer that had the wrong order just to have the customer tell me that Instacart already was reshooting the order this caused me to miss the amazon block which will probably result in deactivating me from the flex program as they have zero tolerance for that and I’m at a 4.94 getting crappy batches. They play with your money I contacted them and they did NOTHING!!! As hard as I’ve worked at it and as professional as I am this is incredibly discouraging.
@JENontheGO
@JENontheGO 4 жыл бұрын
Hi Tony. Thank you for your comment. Yes, I stand behind my statement and that if you want fairness and equity, Instacart is not the platform for this. I am sorry this happened to you. What a mess !! And completely out of your control. My advice is to keep contacting Instacart support until you can reach level III which is the highest customer service available. Demand it and keep making noise until you are heard and this is made right. Stay strong. 💛
@julianokhoshaba1
@julianokhoshaba1 2 жыл бұрын
we should as shoppers build a friendship with good customers that don't tip bait and then shop for them with out the use of instacart ...... build up a clientele based relationship......
@motleyassortment5512
@motleyassortment5512 3 жыл бұрын
I have been tipped bait once, first month I joined. As soon as I dropped off delivery. Same day, remove tip. All of it. I memorize the person's name and address and amount. Next time, you don't take their order. 2 hours to decide if want to alter tip amount is long enough. 12 hours is too long. Shows people look down on you as someone that is not important in our line of work.
@jazzyj6640
@jazzyj6640 3 жыл бұрын
I would return all their items to the store. Haha that’s so rude and annoying! It’s disgusting behavior. ☹️
@jenniferpannill1672
@jenniferpannill1672 4 жыл бұрын
As always thanks for video but can we talk about your style? Seriously your home and your outfits are amazing! 😁
@JENontheGO
@JENontheGO 4 жыл бұрын
Omgeeeee yay!!! Thank you so much!! I love art, I love fashion, and I love to thrift. 50% of my wardrobe is most likely thrifted! I also pride myself on being on a budget and paint all of the art in my home myself. It’s so much more affordable than going to home goods. LOL I live for it!! 💛
@jenniferpannill1672
@jenniferpannill1672 4 жыл бұрын
@@JENontheGO too bad we weren’t closer and under normal circumstances in the world we would have fun for sure! I love art too and LOVE to thrift! My wardrobe as well and I paint and hopefully soon to have my online shop up hopefully in the new year! You are very talented!!!!! 🙌🏼
@anagarcia9195
@anagarcia9195 3 жыл бұрын
I agree! We need a home tour video! Your sense of style/decor is 👍👌👏😎! :)
@anasolis4147
@anasolis4147 4 жыл бұрын
Same thing just happened but WORSE! Tip taken away, 2 star rating, and reported 5 wrong items!! I had receipt and was able to report fraud, but nothing else! Its truly not fair, Instcart should make take away any window of tip removal!!! Shame on people who do stuff like this!
@JENontheGO
@JENontheGO 4 жыл бұрын
I’m so sorry! None of this is okay. Shame on people who ho do this is right. Stay strong. You will fight to dig out again. 💛
@sandramorgan4923
@sandramorgan4923 4 жыл бұрын
Yup! They lie and we suffer the consequences. Can’t they see the conversations? They should back us up. Then they still allow the customer to lower our ratings. We should still get our full tips for our efforts. We bust our butts for nothing a lot of times.
@JENontheGO
@JENontheGO 4 жыл бұрын
Agree with you 100%%%%! 💛
@sophiechapman8770
@sophiechapman8770 3 жыл бұрын
Love your videos and keep them coming. So knowledgeable and helps me out a lot! 💜
@Knowledge_wisdomwins
@Knowledge_wisdomwins 3 жыл бұрын
I heard about tip baiting. Completely wrong. Good to see Instacart intervening by watching how many times a buyer attempts this before they get deactivated.
@colleenjohnson9013
@colleenjohnson9013 3 жыл бұрын
Jen your communication habits are stellar because of the clarity. Keep up the hard work! I haven’t been offered a position with Instacart however I have applied.
@tamikajackson6039
@tamikajackson6039 3 жыл бұрын
I just increased a tip for an excellent job. However I have been jibbed on my end because I would tip above and beyond everytime and then get some poor service. I have had to learn that it’s better to do 15% and move up or down sort of like I do at restaurants. During this pandemic I think if folks are out there risking COVID for me and my family, I need to tip above and beyond. I ventured in the store last month and saw these people at work with two carts in tow handling business. I have a new found respect for the amount of project managing it takes to do this job! I’ll continue tipping well. Even for the not to so shoppers who do not look Like their photos.
@JENontheGO
@JENontheGO 3 жыл бұрын
HI Tamika! YOU are an awesome human being. THANK YOU.💛
@tamikajackson6039
@tamikajackson6039 3 жыл бұрын
@@JENontheGO takes one to know one😀 Stay safe!
@wynters25
@wynters25 2 жыл бұрын
It's a very hard job some shoppers have to do three orders and they have like three or four carts to wrangle
@celestegarcia7447
@celestegarcia7447 3 жыл бұрын
This just happened to me today. I feel horrible. I communicated with the customer sent pictures ect. and they both yanked my tip. I was shocked cause it was my first $40.77 batch for 2 orders that were fairly close to eachother so I took it. After I delivered it I looked at it only to see both customer A and B yanked the tip from me. Customer A tipped $10 and customer B tipped $12.50. Both yanked and I ended up with $18.27 for 38 items. I feel terrible. I'm really down right now. I don't have a gas saving vehicle. $18 isn't even half a tank for my car. My situation is tuff right now so instacart is my only source of income. I also do doordash. I put myself at risk for covid and with how terribly badly smoky it is where I live. It's basically raining ash. I just feel used 😕😔 and taken advantage of.
@jeanicallan6503
@jeanicallan6503 3 жыл бұрын
I've been an Instacart customer for about 2 years...at first I was honest about any problems in my rating that go to the company? After watching these videos about customer rates and how they affect the shopper negatively, I decided to give everyone a five star and a $10 tip across the board. I hate the Instacart customer service but I LOVE my shoppers, they are saving my life and for the most part, they do a good job. The shoppers do their best and they have my full support!
@Dorisvaz87
@Dorisvaz87 5 ай бұрын
I have a few customer like that. And the worse part is you really can’t do anything about it. No one to really complaint. I order from the app myself sometimes and I never tip less than 10 dollars.. but unless you are shopper yourself no one can really understand.
@rakimtheman9587
@rakimtheman9587 3 жыл бұрын
Im in a IC FB group " The Atl Gang" to be exact. There's this guy in the group who got deactivated because he called the cops on a lying customer. The customer was arrested when the IC shopper presented a body cam video of the customer receiving the items. Wild story lol
@patlynn6425
@patlynn6425 3 жыл бұрын
Hi, I am not sure if you will see this because of the video being older, but can you tell if a customer lowered your tip? I did my first Instacart delivery this morning, maybe I was excited and didn’t notice, but the customer left a very small tip and I had to drive quite a way to deliver to her, but I swore the tip was larger. Everything went well, I found all her items, delivered early, can’t imagine why she would change it. I could have just been too excited to notice the tiny tip $1.89 for a $38 order, 10 mile drive, but it just bugs me that she maybe have taken tip away.
@SoulSpark-g9p
@SoulSpark-g9p 2 жыл бұрын
When people Uber or Lyft the tip is never taken away but you can choose to add more tip. That’s what Instacart should do. The customer should NEVER be able to take it away and just give more IF they want. I have to say as well w been a shopper with Instacart for just a few weeks, it’s really hard work! Not sure I’ll stick with it, becaus wits very time consuming. What I made in one day and worked hard for 5 hrs was so sad. Also when you get multiple batches they don’t pay more. It’s a bit insulting really but of Instacart.
@MzBunny2790
@MzBunny2790 3 жыл бұрын
I was just tip baited a few minutes ago. I didn’t know it was a thing. I haven’t been on Instacart since 2019. These customers can be something else. I’m not too upset about it though because the base pay was pretty high. I just don’t want my rating to decrease.
@JENontheGO
@JENontheGO 3 жыл бұрын
Unfortunately debating is still occurring but not as often. I am so terribly sorry that this happened to you. It is a moral and inhumane. There’s nothing you can do about to baiting other than to report them to Instacart. Let’s hope your rating stays intact. This customer showed you who they are. Shame on them.💛
@matthewcabaccang6382
@matthewcabaccang6382 2 жыл бұрын
I wouldn’t be mad either if it was just once. Me and my girlfriend do instacart and it happens at least once or twice a day
@MarshaGJ
@MarshaGJ 3 жыл бұрын
One I was tip baited. It was a B.J.'s order, (similar to Cosco or Sam's) the order was going pretty far in my opinion. 17 miles i believe. Customer thanked me during the shopping and i let her know when I was on my way. The app had written in the notes to call a # was provided (will not call a customer that way) or ring the door bell in which i did. Well as i arrived and noticed the # was out of state and the out of state licence plates. I nicely asked if this was their summer home, well obviously that was a big mistake. With a glare and low voice i got a yes and i just said how nice and have a great day. Tip gone. Now I did report to instacart. But I could've been a real jerk and reported them to the state as we were not allowing that at that time during this pandemic. Never will zi travel to that area as i only did qhen I had a rental. Never again will i be personal like that.
@JENontheGO
@JENontheGO 3 жыл бұрын
Hi Marsha. I honestly cannot believe what I am reading here. They are punishing you for inquiring about their delivery? I am so sorry. I am absolutely sickened by this. Why would they care that you asked if this was their summer home? I always comment on the customers homes when I drop off if they are pretty or unusual or etc. etc. Hang tough! With you! 💛
@willlastnameguy8329
@willlastnameguy8329 3 жыл бұрын
Letting customers take away tips is insane. I could never work for an app that allows that.
@cooasf3597
@cooasf3597 3 жыл бұрын
Thank you I've been using your tips these last 5 days and I am now at 4.94 rating and now I'm seeing $15-$19 per batch 😁
@JENontheGO
@JENontheGO 3 жыл бұрын
Awesome! So happy to hear this! Keep up the great work! 💛
@judeparsons5438
@judeparsons5438 3 жыл бұрын
Hi Jen. When exactly does Instacart show you a delivery address? With walmart I could see delivery locations but it took some work. I had a very abusive customer once and it freaked me out (understatement). I also needed to avoid climbing 5 flights of stairs with cases of water. God speed to all who can do that and are willing. Thanks! I appreciate your videos.
@wynters25
@wynters25 2 жыл бұрын
When we accept the carts then we have to rely on Google
@reneehenderson6134
@reneehenderson6134 3 жыл бұрын
Since I am a senior citizen, I really appreciate Instacart and always tip extra. It never occurred to me to snatch that tip away. However, once I had a perfect Instacart order except that I received extra items that I did not order nor pay for. I just reported that I had two boxes of cereal that I did not order nor pay for. This was not a complaint, just an FYI so the shopper would know. No one came to my house to retrieve the cereal. The shopper was a wonderful lady. I hope she was not penalized for that. I did not snatch her tip because she did a wonderful job otherwise.
@hudsonpowers6184
@hudsonpowers6184 4 жыл бұрын
Thanks for all.of your efforts to inform and arm is as a community.. This job is a Mutha! Customers are great most of the time but there are those who just don't care of the way we put ourselves out there just to give them a service and make a few bucks.
@JENontheGO
@JENontheGO 4 жыл бұрын
Hi Hudson!! LOL! This gig IS such a MUTHA and it’s getting harder. I am trying to get as much information to you guys as possible so that you can stay ahead of it! Thank you for your support and encouragement!! We are only stronger, together! 💛
@amandac5251
@amandac5251 3 жыл бұрын
I got tip baited yesterday for no reason at all. Second time it’s happened since I started almost a year ago. I contacted support to let them know and got the customer blocked so I won’t see batches from them anymore (hopefully!🤞🏼). It is so frustrating though like you said, it’s not the amount that bothers me cause it wasn’t much of a tip to begin with it’s just the fact that it was done at all. I followed all customer instructions and only made one replacement which was an option the customer had preselected.
@JENontheGO
@JENontheGO 3 жыл бұрын
I am so sorry, Amanda. Some humans are just not nice! Keep being awesome! 💛
@amandac5251
@amandac5251 3 жыл бұрын
@@JENontheGO thank you!😘😘
@yodita5
@yodita5 3 жыл бұрын
Shopper here!!! Customer claimed missing item ,but it was yeasterday i even i remember the item and everything like picture. I am 100% sure i put it in the plastic bag DELIVERED IT . TO BE HONEST I SAID LIKE "OK...MAY BE..... EMMM
@marquisecarter595
@marquisecarter595 3 жыл бұрын
I wouldn’t care if a customer who gave me a five star rating tip baited me. The five star rating to me is worth four times the value of the tip. Now, if I got an increased tip, but a below five star rating, I’d be furious. The logic behind that is because Instacart’s star rating system is so unfair to the shopper that without a perfect 5.0, you’re basically working your heart out for pennies anyways, so what’s the point? The thing that makes it as god-awful as it is is one primary thing: too often, customers do not leave a rating at all. If Instacart made it so that by default, every completed delivery resulted in an automatic five star rating for the shopper and only gave the customer 24 hours to change that rating or leave it the same, that one change could single-handedly increase the overall fairness of the rating system. The reason it sucks so much now is because Instacart requires 50 new five star ratings to replace a single bad star rating (1-4 star). Again, the emphasis is five star RATINGS, not 50 completed deliveries. That means you could possibly do an additional 218 batches (for example) after getting one two star rating a month and a half ago and only have 35 of those 218 customers leave a rating at all. God forbid one of them rates below 5, because that basically resets the 15 more five star ratings you’d need to 50 again.
@franks4556
@franks4556 3 жыл бұрын
Gooooood Evening Jen!!!! My first tip bait experience 😢. Well nothing I can do but it really killed my morale today. We just have to keep hustling. Have a good night
@JENontheGO
@JENontheGO 3 жыл бұрын
This is the worst and so Immoral. This shows you the character of that customer, so sad. Tip baiting is rare, focus on your great experiences! 💛
@franks4556
@franks4556 3 жыл бұрын
@@JENontheGO Just an update. So support advised that the customer rated me a 5 and left no reason for the tip being removed. Support said what you mentioned, they will review customer past behavior to see if they have done this to others in the past and deactivate the customer is needed. Well trying to not worry about it. GN
@Pyro4100
@Pyro4100 3 жыл бұрын
Also having a customer removed from your shopping order because of past experience with that customer should not count against your cancellation rate I had to do this on a double batch I picked up when I got the same customer I did not want to deliver to ever again instacart removed her order and I was not ding for it
@wynters25
@wynters25 2 жыл бұрын
Had that happen to me was worth the cancelation but my cancelation rate is really low anyways
@mattmallicoat7783
@mattmallicoat7783 2 жыл бұрын
As a shopper, I see both sides of this. Obviously, there are a lot of things outside your control and you shouldn't lose out on a tip based on that. I had an order that I had to refund nearly 20 percent of the items, when I normally average in the high 95-100 percent category. Obviously, it's not my fault that items were out of stock. Props to the customer though for not decreasing the tip amount. But then again, customers should have some control over how much they tip. It's considered complimentary after all. Why should a customer pay a tip if they suffer from extremely poor service? You aren't really owed that tip if you treat them like crap.
@wynters25
@wynters25 2 жыл бұрын
But you didn't when you let them know the options when items are out of stock I have had tips removed just because I had to refund an item now that's on instacart sometimes they have a percentage for each item option for tip that a customer can choose
@susangonzales3990
@susangonzales3990 4 жыл бұрын
What city are you in ? I hope I’m not talking too soon but I have never had the problem with tip baiting. I’m in Houston, Texas people are pretty nice. Every once in a while I get an impatient person. Once, I had a man who was really mental and upset me really bad. He was videotaping me until I finally had to say to step away from my car. Said, have a nice day and got the heck out of dodge. He had the lady rate me a 1 .
@JENontheGO
@JENontheGO 4 жыл бұрын
Hi Susan, YIKES!!! Safety first! I can’t even believe that! I am in the western part of MA. Fortunately there are a few very nice communities around me where I try to stay in. 💛
@NoThisusernameisnottaken
@NoThisusernameisnottaken 3 жыл бұрын
They should have to speak to a customer service rep, and then the rep should reach out to the shopper to speak to them and reach a middle ground before they can remove a tip.i understand taking the tip away if a shopper does terribly but most times shoppers are doing their best and lots of things are out of their control
@JENontheGO
@JENontheGO 3 жыл бұрын
Would be great! 💛
@paulclark320
@paulclark320 3 жыл бұрын
Hello Jen. This happened to me with a 48 item batch about 6 months ago. It was a 19 dollar batch payment with a 45 dollar tip. I got every item except two replacements. I notified the customer and was very polite with her only to have the tip yanked away! My heart sank. I notified instacart and was told the same as you. I got the customer again about 3 weeks later and notified instacart. They removed the batch for me and charged me with a cancellation!! What a joke. I am about done with instacart anyway....
@wynters25
@wynters25 2 жыл бұрын
Sometimes that cancelation is worth it if they tippers bait other shoppers no ones gonna take em
@dianawalsh9185
@dianawalsh9185 3 жыл бұрын
I was tip baited yesterday lost 20 bux on last batch of night. Drove from a to b 25 miles. Instead of getting 60 on batch I got 39.00. To me that was huge difference. Well I reported them to I. C. The rep informed me they have dept that monitors this type of activity n if there is a pattern, they will be deactivated. Well customer B was deactivated. It's horrible, not only can I not know where the second delivery is, my tips get decreased on lack stock now on top of that the customer gets to take back what was promised. Bulls*it
@EUdude
@EUdude 3 жыл бұрын
Once the batch is accepted by a shopper, the customer should not cut the tip at all. The customer should only have the option to increase the tip.
@slimm8581
@slimm8581 3 жыл бұрын
Yess same thing I was saying it’s very unfair
@hiwaygrayeyes6799
@hiwaygrayeyes6799 3 жыл бұрын
Instacart corporate is the real problem.
@JENontheGO
@JENontheGO 3 жыл бұрын
100% 💛
@osonhouston
@osonhouston 3 жыл бұрын
I had no idea this was a thing, as person who bussed tables in highschool and have known multiple servers this practice is beyond disgusting.
@sparkolino26
@sparkolino26 3 жыл бұрын
I had a 22 dollar tip decrease happen to me today, reported it, it's really abnormal for this to happen in my area, and I am a 5 star shopper, only issue of 69 items was 6 were out of stock and was in constant communication, supposedly she's blocked from my account, I will make sure she is tomorrow
@natalyapalma8816
@natalyapalma8816 3 жыл бұрын
The same thing happened to me a few days ago! Me and the customer had a great conversation at his door for about 10 minutes, he even gave me a $4 cash tip after asking if I take cash tips. I then looked back in the app and he took away the $16 tip he originally gave me, which was the only reason I took the order since he lived in the town over. Gave me a 5 star rating as well, I couldn't believe it
@juniorleach1456
@juniorleach1456 2 жыл бұрын
he suckered you,,,he made his conscious feel better cause he gave you 4$ and justified himself taking away 16.00 the red flag was when he gave you $4
@lisamanning489
@lisamanning489 3 жыл бұрын
IMO it's more work for the shopper with the replacements and the char back and forth to fill the replacements. I feel tips should be more when we are doing more but so many times the customer wants to remove tips for these changes or just for the store being out of their item. Now the delivery person fault but we pay the price. Why can't they split the stars, have stars for the delivery and stars for the store separately?
@spiceoflife1242
@spiceoflife1242 2 жыл бұрын
I had a shopper argue about an address entering my house and telling me harshly, IN MY HOUSE, how I need to fix it! But other drivers had no issues! I just had surgery and got out of the hospital and I did NOT APPRECIATE IT! I yanked his tip! HE WAS DRAMA!!!!!! DONT DISRESPECT ME AND MY HOME!!!!!
@amicusfirepits
@amicusfirepits 3 жыл бұрын
Pizza delivery drivers get tips on almost every delivery. They didn't prepare the pizza, bake the pizza, or slice the pizza, yet they receive tips. They do generally drive personal vehicles though, and receive a guaranteed hourly wage. Personal shoppers on the instacart platform drive personal vehicles, do not receive a guaranteed hourly wage and personally shop for, scan and checkout then load and deliver groceries. All while keeping up a dialogue withe the customer, often times better than a server at a sit down restaurant. So, before tip baiting customers should ask themselves what an hour of their time is worth and apply the same worth to the shoppers time.
@destinyfrazier7391
@destinyfrazier7391 4 жыл бұрын
Hasn't happened to me yet but one of these days I'm sure it will I'm just glad that it's pretty rare. Thanks for the videos I suggest them when people reach out with questions.
@JENontheGO
@JENontheGO 4 жыл бұрын
Hi Destiny! Appreciate your support! So happy it hasn’t happened to you. I’m sure it won’t, as the bad customers are far and few in between! 💛
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