Handmade Shop Policies - What you MUST Include | With Etsy-Specific Guidance

[@JessVanDen]

Did I cover anything in today's vid that you hadn't thought of? Are there policies specific to your niche that you've had to set up for your biz?

[@veggienat1]

thanks Jen, i'm going through your play list. GREAT stuff !!!! SOOOOO helpful !!! many MANY thanks !

[@louhortonsculpture]

I agreed that it’s better to replace than refund. For me personally, it’s more cost effective. I hadn’t considered the fraud aspect-good tip!

[@JessVanDen]

You're welcome!

[@EllenMHelms]

Jess, this was SO helpful! I've returned to Etsy after about 10 years away and things have changed. Your videos are helping me get on track!

[@JessVanDen]

Glad it was helpful!

[@ecouturehandmades5166]

OMG! If Etsy says an address isn't verified by our Postal Service, I contact the customer before I ship anything. In convos with a client, she mentioned going on vacation to her own address...turned out, she had moved 1500 miles away! Yikes! She was impressed I had caught that, and bought more (happy, happy).

[@europeanliving6077]

Thank you, Jess, very helpful and informative video.

[@JessVanDen]

Glad it was helpful!

[@KeyserTheRedBeard]

fabulous upload Jess Van Den. I smashed that thumbs up on your video. Keep on up the terrific work.

[@autumngriffon7644]

This was so helpful! Thank you so much for taking the time. I feel more prepared to take on my policies!

[@JessVanDen]

You're so welcome!

[@flyingsquirrel5213]

This was a fantastic video - I'm brand new to Etsy (one month in) and working on updating the policy section. The tip on the privacy section was a good one. Would it actually be possible for you to go into some more depth on that specifically? Thank you!

[@JessVanDen]

So glad it helped, and thanks for the suggestion!

[@FisnikSylkaFisnik]

Great video on a very important topic about Etsy.

[@learneasily2677]

Hello, please answer me, etsy has been updated recently and changed the location of etsy store policy, I can't find it to adjust some settings please ♥️❤️ help me..

[@JessVanDen]

On desktop you simply need to click on the 'edit' pencil next to your shop under 'sales channels', then scroll down to edit policies.

[@learneasily2677]

@@JessVanDen ❤️❤️❤️

[@Sesstor2]

Very nice video. So how DO you change that you do not except returns? I can't seem to find this as I had it set to it once BUT ETSY has change it that I DO except returns!! I DO NOT! I sell personal items that are non-returnable- yuk

[@JessVanDen]

There's definitely a setting in your policies where you can switch off accepting returns.

[@ecouturehandmades5166]

Hard to replace OOAK , but good point.

[@JessVanDen]

Yep, great point. I definitely recommend that expensive OOAK items ship tracked for this reason!

[@ecouturehandmades5166]

@@JessVanDen Which is why I ship my handmades with Priority mail plus extra insurance, as needed. We must cover our own butts, as well as the clients 😍

[@rhondaeaton4708]

Very helpful video

[@JessVanDen]

Glad it was helpful!

[@azizamurzayeva9983]

The link for 40 free listings doesn't work anymore?

[@JessVanDen]

It will only work if you don't already have an Etsy shop.