UPDATE On Angry Disabled Cruise Passenger’s Nightmare Vacation

[@JSHIPLIFE]

Who is Wrong in this? MSC or the Travel Agent? BOOK YOUR NEXT CRUISE WITH US!🚢 www.luxrallytravel.com/influencers/bookwithj?referral_src=yt_385_tO05sGzPHNA

[@amedusch3513]

He posted late today that he was offered an accessible room for tonight.

[@fizz555]

I am a wheelchair user. The cabin issue is not MSC fault. I don't think either he or the agent knew what they were doing, and in his latest videos he is taking no account of the fact that it is a ship. Some things have to be battened down, I am quite cross with him, in my opinion he took the wrong tack, rather than just bash msc, hi video would have been more informative if it focused on what he can do not what is wrong, how he got round things what it could be like for a wheelchair user. I have cruised on 4 different cruise lines and msc is my go to. P and O are the best disability wise, as they go gy British disability legislation. They just have bad food, even if all ports have accessible transport and excursions

[@JSHIPLIFE]

@ Good point.

[@JSHIPLIFE]

@ Good! I will watch it for an update

[@MsLeDean1]

The travel agent. An accessible room is a totally different category than guaranteed. I've yet to see a category guaranteed accessible and if it is I wouldn't trust it. By booking that late I would have called for a accessible room assistance. Hope it works out for him

[@supermayita75]

Because of you I have been following him, and he is NOT angry, just frustrated. He is trying his best!

[@Theunicorn2012]

Because of you I have been following him, and he is NOT angry, just frustrated. He is trying his best!

[@jenniferv3255]

I would be angry, paying so much for a cruise and have it ruined

[@barbarasiqueira9533]

Please, what´s his channel?

[@SummerJune25]

​@@barbarasiqueira9533I believe it is called: WHEEL AROUND THE WORLD

[@GeneticDetective]

⁠his channel is Wheel Around the World

[@Reefgrrl]

The only thing worse than any Hospitality business absolutely not caring about people with disabilities, is PRETENDING to care. Ambushing your paying customers by misleading them into thinking you’ve got their back then abandoning them. Despicable.

[@lindatannock]

Couldn't agree more! 👏🏻👏🏻

[@debracook8859]

I agree, old Europe, and parts of Latin America aren’t accessible. But cruise ships should be. They are newly built.

[@tdadp]

Exactly not to mention this isn’t the first cruise ship and deal with passengers with disabilities all the time.

[@someonedifferent198]

Indeed, as a wheelchair user in Europa i fully understand a building off 1800 not being accessible. If however my local government puts up a new building, where I need to go to renew my diverslicence, I expect that to be accessible and so do the laws. This youtuber does not understand to European standards. When I holiday in France, they are actually very accommodating.

[@sherryw1919]

Yes, the reality is ridiculously anti-accessible.

[@mashingka]

The fact that the accessible public shower was in fact not, is ridiculous.

[@autisticsimon12]

The fact is he DID NOT BOOK A DISABLED CABIN was ignorant to cruising and should have simply (as a wheelchair bound person) CHECKED BEFORE HE LEFT! there are endless cruise sites for disabled people, KZbin and even just guides on the official cruise site.

[@bri5155]

@@autisticsimon12 I’m guessing you didn’t watch his earlier videos, because not only was he told by his travel agent that they booked him a disabled cabin, but he also took it upon himself to send all of the required paperwork that informed them of his disability and need for an accessible cabin. He travels ALOT. You should probably blame the travel agent and cruise line as they did nothing to help him even though they are well aware of any and all laws and requirements regarding disabled passengers. He likely paid a fortune to be there, and the billion dollar company couldn’t care less.

[@norarivkis2513]

​@@autisticsimon12 It wouldn't have helped much even if he'd been able to obtain an accessible cabin, because he's made pretty clear that the rest of the ship is very inaccessible. The bowling alley, the pool, end the bars that he couldn't use wouldn't have been any better regardless of what his cabin was like.

[@autisticsimon12]

@@bri5155 I did watch it and I dont recall him saying that, let me check

[@tinytim4657]

That is normal for Mexico and other countrie

[@brisbaneinsider7139]

I can see why centuries old European cities arent very wheelchair friendly but this is a new ship there's really no excuses.

[@autisticsimon12]

The fact is he DID NOT BOOK A DISABLED CABIN was ignorant to cruising and should have simply (as a wheelchair bound person) CHECKED BEFORE HE LEFT! there are endless cruise sites for disabled people, KZbin and even just guides on the official cruise site.

[@Roadent1241]

​@@autisticsimon12 He didn't book anything, that was his travel agent. I don't think you are in charge of acting when you have one of them.

[@autisticsimon12]

@@Roadent1241 You can not fix stupidity, if you wheelchair bound its just common sense to request and confirm a disability cabin. How do you expect stupid people to learn anything if we excuse their stupidity and blame others for not reading their minds like psychics. He assumed and made an ass out of himself for doing so, dont you see that?

[@MamaMOB]

​@@autisticsimon12He did ask for a disabled room. Maybe you should go back and watch the first video. Especially when you're talking about stupid people.

[@autisticsimon12]

@@MamaMOB Shane explicitly mentioned that he sent the required disability form to MSC within 24 hours of booking and followed up multiple times without response. However, it is unclear from the transcript whether Shane explicitly discussed his need for a wheelchair-accessible cabin directly with the travel agent when making the booking. What we know: To MSC: Shane followed the outlined process for special accommodations by submitting the form. To Travel Agent: There’s no direct mention in the transcript of Shane explicitly stating to the agent, “I need a wheelchair-accessible cabin.” It seems he may have assumed the agent would understand this based on his use of a wheelchair or his broader travel needs. Implications: If Shane expected the travel agent to infer his need for an accessible cabin based solely on his wheelchair use, this assumption may have contributed to the issue. However, as a professional, the travel agent should have proactively clarified whether Shane required a wheelchair-accessible cabin and ensured it was secured or informed him if it was unavailable. Conclusion: While Shane could have explicitly reiterated his need for an accessible cabin to the travel agent, the agent’s role includes anticipating and confirming such critical details, particularly for a passenger using a wheelchair. Therefore, the primary responsibility still rests with the agent for not confirming or securing the required accommodations.

[@dawnturner8735]

He is actually correct though, people have no idea how inaccessible things are until they are disabled. Don’t forget he couldn’t use the bathroom at all in his room. I have tried to book accessible rooms two years out and they have all been taken already. From what I could see they only have two or three accessible cabins per deck and that is not enough. They could also install lifts into the hot tubs and pools that would allow wheelchair and mobility aid users access to the water etc. Do it onetime, rent a wheelchair and try to use it even around town or go on a short vacation and see how it works.

[@rubysbaby822]

Exactly and even the accessible public shower was built incorrectly.

[@KristinJohansen1]

Europeans, in particular, seem to struggle with this. I am an American living in Europe. When I was disabled living in the U.S., nearly everything everywhere was accessible. Sure there were a few thrift stores in extremely old homes and buildings that were difficult, but even then the owners did their best with homemade wooden ramps and such. Since moving to Europe...it's a whole new ballgame. Most of the bathrooms are handicap accessible, thankfully, but there are so few bathrooms everywhere that when you are disabled and also have IBS...you can barely go out at all. You have to carefully plan your day to ensure close facilities. There are very few handicap parking spaces, and where I live it's nearly impossible to get a handicap parking pass (thankfully I finally received one after living here over 4 years). One of my favorite shops in town is a book store/office and craft supply store. The office and crafting supplies, which I need often, are up a difficult staircase. Obviously on wheelchair or walker days, I can't even go. Even when it's a cane day, the trip up and down is incredibly difficult and painful. But there's no elevator in the building and apparently no plans to put one in. One of the toy stores - same issue - and the board games (my favorite thing) is of course up a narrow, steep staircase. And so on and so forth. When we do AirBnB...ugh. We've started staying in hotels more and more just so there's an elevator in the building. I love history and historical architecture, but I do think some good architects and innovators could help make Europe a bit easier for disabled people. And cruise ships? They are either being built or remodeled all the time, there is just no excuse. Also, disabled people shouldn't have to only book 'old people' cruises - many disabled people are young and/or have young families. They deserve the same amenities and fun everyone else does. They deserve to be able to be with people their own age. The past several years my husband and I have been considering cruises. Now I'm beginning to get worried.

[@dawnturner8735]

@@KristinJohansen1 I am younger and have IBS to and do the same as you alternating between cane, walker, and wheelchair. I live in an older town and my outings are very thought out with planned stops. You are right, we should not have to book only the more expensive cruises just to get the ability aids we need.

[@MrKarmapolice97]

My dad had a stroke in 2020 so he was in a wheelchair for about 7 months until he started walking on his own, it’s true no one realizes how bad a lot of things are not accessible until your in a wheelchair. I don’t think this man is angry he is just pointing out what needs to be done.

[@Supersquishyawesomeness]

I thought I was more aware because my dad has been an arm amputee my entire life. He’s got Parkinson’s now so he’s in a wheel chair and it’s been eye opening trying to navigate with him.

[@ThatGuy-uv2br]

Wheelchair users do not appreciate being taken out of their chair and carried. It's often embarrassing and humiliating as well as scary, as you are not in control of how you're moving. It's also possible when moving the wheelchair, damage could come to the wheelchair by someone carrying or moving it improperly.

[@TheMuirite]

💯 I truly hate when people touch me or my equipment to help (without asking). More than embarrassing it’s actually quite dangerous for some of us because people don’t know HOW to help us unless they have worked with or been trained to help someone with disabilities.

[@donnalynn2]

They won't do it anyway. It is a risk to the cruiseline, If an employee dropped you and you were hurt...

[@BirchLeafPhotography]

I totally agree. I went to a concert one time and the auditorium had 4 steps going down into it. They wanted to pick me up in my chair and carry me. Absolutely not! I've heard horror stories of people being injured doing this

[@TOM-C.]

I worked for a nursing home back in the day, and the paralyzed patients loved me as I was a big dude, who was gentle, but very strong. I could gently pick them up, and securely place them in a shower chair, the bed, or their wheelchair. Weaker aides had trouble with this task, and often caused pain to the patients. Thanks for that memory, I'm 64 now, and almost in need of the same treatment I gave 40 years ago. Good memories, one of my patients with bad MS trained the Apollo astronauts. Everyone except myself thought he was full of it, but John Glen showed up one day to take him out to lunch which proved him, and myself correct. The man was honest, and not senile like so many of the unfortunate patients so I believed him right away. If it's you we're speaking of, I hope you get, and have all qualified help you require!👍✌🗽

[@TiggiTheWillful]

@@TOM-C.you’re not supposed to be physically picking anyone up. In the UK you’d be TERMINATED on the spot if you did that. That’s what hoists, standing hoists and lifting straps are for. Oh my goodness!

[@julialoustalot3249]

Total appreciation for this update! Anyone who is needing an accessible cabin and goes through the correct process to prove it should ALWAYS be given the accessible cabin and the who would’ve occupied that cabin should be put in a non-accessible cabin

[@Sweetlyfe]

He followed the correct process it was in the first video.

[@Dangic23]

@@Sweetlyfe He didn’t. The agent did not book him an accesible cabin. And he failed to double check.

[@TheQueenBInChargeDiva]

Good Morning J, What does MSC stand for? Good day to all.

[@morgantrias3103]

He followed the correct process: he went to a travel agent, he told them he needs a wheelchair accessable cabin. That IS the correct process when booking through a travel agent. The Travel Agent, then did NOT follow the correct process with MSC. but disabled people should have just as much right to deal with travel agents in order to get help with the process, in fact since it's more complicated for them they should have MORE support. Saying "oh he should have booked with MSSC directly and done such and such" is nonsense. The travel agent should do their job. It's not the customer's fault they didn't.

[@Dangic23]

@@morgantrias3103 Or the passenger could’ve spent 5 minutes reading about how the ship did not meet his needs and not booked it. Too easy. But no, let’s make a KZbin video about it and monetize it. 😂

[@melsattitude8668]

I still believe that the cruise ship NEEDS to have clearly accessible restrooms, bedrooms, and ramps. They make enough money to take handicap into design. Period.

[@MrAadamAbdulAlim]

What makes you think they do not? I have been on 15+ cruises. The last 6 as a wheelchair user. If he tried to book a guarantee room, then an accessible room would not have been available. My wife is a travel agent and I KNOW for certain that guarantee rooms are not accessible. Your agent needs to book it. As to accessible bathrooms they are all over the ship. Most pools have a wheelchair lift, but you need to tell guests services ahead of time. If he had gotten an accessible room all of this would be in his onboard file. In my opinion, Shane is trolling us. No one goes on their very first cruise at the last minute without doing any research. If you have to travel agent, they should know better than to book you at the last minute on this without making sure you had an accessible room. If so, then he needs to get rid of that travel agent.

[@fizz555]

@melsattitude8668 they do, I have cruised many times over 4 different cruise lines as a wheelchair user and msc is now my go to cruise line. Not only did he not book an accessible cabin which are never available at the last minute, I can't get one for May, June or July next year they have all gone, but he is not understanding that some things on a ship just have to be, like bar stools fixed in case of storms. Where would the pool water go in the event of a storm with ramps down into the pool? Having been on the Seaside my memory is of on pool being ramped, enough for him to have transfered in. Ships have hoist for no ramped pools I have used them many times. I recall the bowling alleys being accessible from a different side as I played on all the ships that I have been on that have bowling alleys.

[@TheMuirite]

@@MrAadamAbdulAlim I am also a chair user. I completely agree with the fact that they booked the WRONG room. I do have an issue with you say that most Cruise ships have lifts that’s not the case. I’ve been on almost 20 cruises and I’ve only seen two lifts. I haven’t been on the newest cruise ships so I’m not sure if it’s changed recently. Not everyone plans ahead, on my very first cruise I booked on Monday for a ship leaving that Friday. That was before the collision where I lost function in my leg. This happened before Covid I was living in South Florida and they had like these amazing last-minute rates so there were a lot of people that would take advantage of it. You booked the about a week before the cruise. Now that I have have physical limitations I would never just go like that. If I were able body I still would

[@mariaearley5338]

@@MrAadamAbdulAlim100% agree. Shane is to blame for a majority of his problems on this vacation. Cruising is totally different than flying to a resort. For this being his first cruise he did not do proper research.

[@tinytim4657]

You are judging by American standards. The definition of accessible differs from country to country therefore the passenger has to ask for an itemized a list.

[@michellebull9184]

I just got off a Royal cruise. I booked this cruise for my family 2 years in advance. There is only 1 handicapped room available on the floor we wanted that had a unique view. That room was the only room on the floor that was booked 2 years in advance. I am not saying they were not handicapped because there are invisible disabilities but it was interesting that it didn’t seem like they needed the handicapped cabin. I am Handicapped and booked a large spacious room on the same floor to makeup for the handicapped room not being available. Well, that was a big mistake. I was unable to take a full shower for the entire cruise. I was just able to take a quick spot clean shower. I had to go down the hallway to the public restroom on our floor to use the restroom. The other thing is when a person is handicapped we spend more time in the room since our bodies require more intermittent rest to recover from normal activities. After this cruise I came to the realization that we have to find a handicapped room to book because I need to shower and need enough room to maneuver around the bed. Especially with the low availability of only 1 to 3 handicapped rooms on each cabin floor. Bottom line is please, please, please think about how a handicapped person literally needs that room to just function. 😢

[@BirchLeafPhotography]

@michellebull9184 Virgin's Scarlet Lady ship was just upgraded, and they added more disability suites. They are listening and seeing that there is a need. People with disabilities have money to spend! Hopefully they recognize this!

[@karensayer3089]

I cruised with RCCL, there were several accessible cabins on my deck. One passenger was profoundly disabled. That didn't stop her being out on decks. Was amazing how she had access,just like us.

[@CrownS-n-LessonS]

Who are u to say someone doesn’t look like they need a handicap room? What does a disability look like? I h8 ppl like u, bc im disabled i have lupus and ppl tel me all the time that I DONT LOOK DISABLED meanwhile i can guarantee u my health is worst then urs! Very disgusting statement…

[@TheSuzberry]

Handicapped accommodations are a smart investment for the business. We are an aging population.

[@CrownS-n-LessonS]

Who are u to say someone doesn’t look like they need a handicap room? What does a disability look like? I can’t stand ppl like u, bc im disabled i have lupus and ppl tel me all the time meanwhile i can guarantee u my health is worst then urs! Very disgusting statement…

[@cathyhogue3693]

A "disabled" customer CAN'T use a regular room. But regular room customer CAN use a handicap room. So put way more handicap rooms in. Why haven't they figured it out.

[@MamaMOB]

The problem is disabled rooms are much larger than regular rooms. Meaning if they put in more disabled rooms they can put in less rooms all together. At the end of the day they're in business to make money and they make money off of selling roots. The more rooms the more money.

[@purposly]

Just don't allow non disabled into disabled rooms? It's not that hard

[@pita19593]

Maybe that is why the disabled people can't cruise because the room's for them are already taken w/people who aren't disabled!!!

[@queerdor]

No they arent larger they are just designed differently ​@MamaMOB

[@lork92]

​@purposly How do you suppose they vet that? Sounds like a lawsuit for the company when they bump somebody who is actually disabled, but not visibly.

[@CancerBoi6789]

Comparing a brand new ship's accessibility to the accessibility in a city that's thousands of years old is a bit of a stretch.

[@juliekm6495]

This whole vlog about disabled use of cruise ships, is a needed discussion about a subject that is rarely mentioned by KZbinrs! More ships need to have more rooms for the disabled. Yes I agree with booking as early as possible, but the travel agent should ask if there is a disabled person traveling in the party! Love cruising, but feel for this guy and those like him. Love your vlog Jay! Keep up the good work!

[@CaptainKremmen]

Also booking as soon as possible is totally unfair. Most cruise lines offer more and more massive discounts the closer it is to the departure date, which basically means that disabled people get to pay tons more.

[@debracartier2947]

Thanks for the update Jay! Doesn’t seem like this ship is for everybody! Poor Shane, one disappointment after another! His travel agent should have done a better job vetting this cruise line and this particular ship!

[@sabrinamerrick1271]

Good follow up.

[@justinszychowski9694]

Just watched his most recent video. A guest gave up an accessible room and moved to another one. While many parts of the ship may not meet the needs of someone with a disability at least he can enjoy his cabin. Glad he was able to get something.

[@sharihazlett3774]

I think you're missing the point. He isn't staying in the continent of Europe. He is on their cruise line. They need to do better

[@Kimbalbc456]

I totally disagree that because cities like Venice aren't very accessible then we shouldn't expect the ships to be. Those European cities are many hundreds of years old. The cruise ships are not. There is no excuse.

[@MattMcQueen1]

I came here to say this. In the UK and mainland Europe, we have buildings and infrastructure far older than the Declaration of Independence. That can't be compared to a modern ship. I'm glad he's making the most of his trip. Staying on the ship has allowed him to show how bad the situation is. I also don't this that the fact that he booked two weeks before sailing is relevant - they knew that he required accessiblity.

[@Dagian_Jade]

Exactly!! I have family & friends with physical disabilities, and you always have to accept your limitations in travelling to a country with buildings & structures that are hundreds-- or thousands-- years old. My dear friend is an Occupational therapist from Amsterdam, and one of their training assignments was to travel across Europe using a wheelchair. Although she knew it would be problematic, she had no idea how much difficulty she would face. She had practiced in the States for several years, and had become used to buildings/vehicles/etc. that could be accommodated to serve the Differently Abled-- and having the ADA protect their rights. BUT... Just because your boat stops in Rome, or Paris, or Athens, or Pompeii... That doesn't excuse the cruise line from limiting your access on said boat!!! Expecting a ship built within the last few decades to have ACCOMODATIONS for folks is a no-brainer. ESPECIALLY, with so many Boomers travelling these days-- and the BILLIONS of $$$ in profits these cruise companies are raking in. They can afford to update the rooms they were too cheap to build in the first place. It's not too damn hard to make a room or doorways a little wider to accommodate a wheelchair; or install shower seats; or lower the furniture. I guarantee they'd keep the rooms sold out because anyone would be grateful for more cabin room. Lol But it's all about maximizing space to put as many bodies as possible on the ship. Why sail with 5,000 people when you can squeeze in 7,000 miserable folks piled on top of each other??

[@purposly]

I think the real issue at hand are the people without disabilities booking the rooms and refusing to give them up. If that isn't addressed, no amount of accessibility will fix that shitbaggery that is coming from them. I don't know how many times I see people using the handicap stall or parking in handicap spots, only to get up and walk around freely. It's disgusting stuff

[@bg6283]

Exactly

[@bg6283]

​@@purposlyyes, but MSC should have worked that out prior to sailing. He submitted the disability paperwork to MSC prior to sailing. If MSC couldn't accommodate, they had time to tell him.

[@pamelapope859]

I can understand how he feels as a disabled person as I am also disabled, but one thing I love about him is he keeps a positive attitude and doesn't let all the problems get to him. A cruise is what you make it and looks like he's having fun.

[@704musicent]

Really? You call that a positive attitude? Man's crippled and expects everything and the world around him to be accommodating and complains about every single little thing

[@jameslaidler2152]

You know, he's allowed to be angry.

[@reginachenevey8766]

The thing is, only an idiot would put a shower together like that one was put together. That is what is super frustrating for those that need to use it.

[@MamaMOB]

Why would people not in a wheelchair want their bathroom to be a step up? Imagine being drunk and trying to go to the bathroom you stumble in and bump your head.

[@Daybreaq]

@@MamaMOBI do believe it has to do with being a boat which can list or rock … to keep water that might get on the floor from running into the next room or something. Still, they long figured out a work around for the accessible rooms so it’s not like there is no other way or anything.

[@randomactofcelia]

Every ship line needs to forward this man’s entire documented video coverage to their management teams asap. He is right to report on these things. Very useful content. If only there cruise lines will ALL TAKE HEED, and make changes. Each cruise line could properly vet one or two vessels and market them as extremely ADA compliant. They could launch an entire ad campaign highlighting the accessibility friendly ships.

[@norarivkis2513]

Re your point about Europe not being especially disability friendly: I live in Europe -- in the Netherlands, more specifically. No, it's not 100% disability friendly, but that isn't because they don't care... it's because a lot of European buildings were constructed long before anybody paid attention to things like disability access. When they're able to construct new stuff that's built in the modern day -- usually in places that got the hell bombed out of them during WWII, leaving big holes where the old buildings used to be and necessitating reconstruction -- they're as careful to make the buildings as accessible as anywhere else does. Not perfectly by any stretch of the imagination, but a lot better. Given that the MSC ships are modern-built, I don't see why they should get a pass for being European. Europeans who build modern buildings take as much care for disability access as most of the rest of the world does. The biggest issue that I see is that MSC didn't get input from disabled people when they were designing their disabled rooms, and their hallways and other spaces in general. If they were actually seeing those spaces from the point of view of someone in a wheelchair, they wouldn't have things like the shower way up in the air where it could be reached by a human standing up but not by one sitting down in a chair. Or the steps to the bowling ball, the ledge blocking entry to the pool, and all the other issues that make it impossible for wheelchair users. It's all of a piece: they designed a few accessible cabins by the book, but they didn't actually get a real human who can't walk to check out their design and tell them what doesn't work.

[@winklepicking3202]

I’ve visited the Netherlands and I’ll say I found accessibility great, I’m not silly and don’t expect Anne franks house to be accessible for example, I’ve found France and Italy to be by far the worst, everywhere else pretty good, if anything I returned from a transatlantic cruise from the US and it’s farrr from perfect there. Everywhere could improve, but giving opinion on something you have no experience on is going to get Jay some backlash

[@norarivkis2513]

@winklepicking3202 That's basically the way it is here, yes. It's accessible on/in anything that's built recently enough to be possible. We don't get stupid and expect the others to be accessible when they were built in the 17th century; that's ridiculous. The only other issue I've had here is that the standard house layout here has stairs that don't go straight up... they curve at the top and bottom. It makes it easier to fit them into a small space, but much harder to get up and down safely if your balance isn't great. It also makes it a bit more expensive to install a chair lift, though it can certainly be done. When I moved here, I asked the real estate agent how people handled those stairs when they got old and weren't balancing as well anymore, and she basically said, "They don't. Either they renovate the house so that there's a ground floor bedroom and don't go above that, or else they move out and into a care home." On the other hand, the Netherlands has the most incredible array of different kinds of mobility scooters I've ever seen anywhere. And since they're allowed on the bike paths, it makes getting around much easier than in the US.

[@LancerX916]

Comparing hundreds of year-old architecture and a modern cruise ship is a stretch. MSC could easily retrofit their ships to better accommodate people with disabilities. The simple act of bringing in a person in a wheelchair to help design a wheelchair accessible shower in the gym means they did not care. Sadly, a lot of cultures still see people with disabilities as useless or an annoyance. This company clearly believes that.

[@MamaMOB]

I completely agree with this. There is no excuse for a boat built within the last 30 years to not have wheelchair accessible public things. There's just no excuse. I mean unless you don't care.

[@purposly]

They have rooms to accommodate, they just have people in them without disabilities. We need to hold ourselves to a better standard and shame these people. Much like you would someone using a handicap stall or parking in a handicap spot, they need to be shamed

[@LancerX916]

@@purposly Yeah, just a few rooms, but as you can see in the video the rest of the boat is unusable for him. He can't get to the pool unless someone picks him up. No wash stations he can use, bar seating. The ship was clearly designed without any input by someone disabled. On US ships they have to make ADA compliant, or it's huge fines and the ship can be shut down until it is made compliant.

[@dawnbanerdt-adams8356]

And this is why I'll NEVER book a cruise with MSC. They are the worst.

[@mariaelenarivas6055]

@@dawnbanerdt-adams8356I join you in this

[@user-yc4fz7vv6u]

It is NOT nitpicky to have problems with large gaps in flooring if you are a wheelchair user, or use a walking stick, or have balance issues, or have vision issues, or even if you are able bodied but don't like tripping over! And what do you mean "according to him" the accessible shower was not up to standard???. It is not open for debate, it is NOT accessible. You just have to use your eyes to see that.

[@kpl-CA]

Yeah the first clue was his immediate smear/insult "wheelchair bound". What are you, some illiterate throwback from the 1940s using demeaning, disgusting, BIGOTED TERMS like that? Who uses terms like that?!? The fact that he used such a disgusting term revealed his deep LACK OF KNOWLEDGE. And a deep lack of EMPATHY. I don't need some WORTHLESS, snide "narrator" commenting from able-bodied IGNORANCE and ARROGANCE on a topic he knows nothing about. Commenting on STOLEN CONTENT, no less. What an arrogant, selfish, low-information, greedy, LAZY, and utterly American thing to do. The "narrator" is obviously FAR from being an "expert" on disabilities OR cruising OR just plain decency... and he is obviously UNWILLING TO LEARN. This content thief is merely some greedy "travel agent" parasite. Imagine trusting someone this bigoted and arrogant yet uninformed with expensive travel plans!

[@queerdor]

Definitely rubbed me wrong when he said that for sure

[@morgantrias3103]

It's insane how few accessable rooms they build. There is zero excuse since an accessable room is perfectly suitable for non-disabled people too so having somewhere between 10-100% of the rooms be accessable would never lead to those rooms being unused because there aren't "enough" disabled people to need them. In fact if they can build the bathroom floor with no step up, and position the shower controls and soap at wait height they should just do that in ALL the bathhrooms! It doesn't cause the cabin to take up more space on the ship, it doesn't require a new design (because they have it for the accessable rooms) it costs literally nothing to build the ship like that, and then this man's problems would have been halved. I also hate the excuse that he booked a guaranteed cabin which is cheaper and therefofre won't get an accessable room. That is completely unfair: the accessable rooms should still be chargged at guaranteed cabin rates for those who need them, otherwise you are defacto forcing disabled people to pay more which is known as discrimination.

[@Amazingme17]

10:17 i think he can be a great intern for MSC for suggestions for accessibility ♿️. This shows the importance of including disabled individuals during the engineering process

[@DuskyJewel]

Not an intern. A paid position is needed as he should not share his expertise for free.

[@mitchellcline5738]

Hampton Inn has put me in handicap rooms before. If I was disabled I would be pissed. I was sitting on the toilet and immediately found 6 or 7 things that weren't even close to accessible. I don't know who designs these rooms but it's certainly not by a disabled person.

[@TheMuirite]

Unfortunately, even with the ADA, there are different levels and accessibility. there’s hearing accessible wheelchair accessible noise accessible so they just do the minimum. I actually just stay at wheelchair accessible Hampton Inn near Phoenix, Arizona, it had a bathtub. A very deep Jacuzzi bathtub. I had to shower at the pool locker room

[@Hippoopi]

Yes, I have seen the same at a Hampton Inn. I use a rollator and sometimes a wheelchair. Their accessible bathrooms are only accessible if you can stand and walk a few steps! Back in 1991 or so I used an accessible bathroom in a store. The room was huge - obviously good for maneuvering a wheelchair. I was telling my brother about it. He said, “Do you know why they make them huge? It’s so you don’t have a prayer of grabbing onto anything when you fall.” There was a lot of truth in his observation when you consider space means nothing if the handrails are randomly placed and you can’t reach the toilet paper while seated on the toilet.

[@lauriegregory1553]

Tell them ,help fix this ,just don't b!!!!about it😊that's what my friend said

[@Hippoopi]

@@lauriegregory1553 I do.

[@alco5589]

Thank you for the update. I cannot believe this happened. I guess it's something we take advantage of in the US. Love your channels!

[@FraserAtSea]

It’s just not okay for a cruise ship to not be fully accessible, especially with the volume of disabled cruisers - ridiculous!

[@kensnowdon]

Fully agree with your statement. In this day and age ships should be far more accessible. If the cruise lines cannot provide accessible accommodation then they should not take the individuals booking.

[@fshepinc]

The travel agent is at fault for not advising him properly, or ensuring that he would have what he needed. But MSC is at fault for not providing basic services for their passengers with special needs. Things like the design of an "accessible" shower should be a no-brainer. For contrast, take a look at a recent video from Ben & David taking their two wheelchair-using nephews on a similar itinerary on Celebrity. Everything was super accessible -including the pools. You can't do anything about accessibility in the ports, but on a modern cruise ship EVERY passenger has the right to expect to be able to use the ship's basic facilities. That includes all public bathrooms, pools, public rooms, etc. This man isn't complaining about not being able to use a climbing wall or ice skate. He wants to be able to go to the bathroom! Shoplift, I've enjoyed your channel in the past, but I am really disliking your approach to this story. It seems you care more about the cruise line's profitability than the needs of the passengers. You have a forum where you could speak out and help make positive change, but you're both-sides-ing it... :(

[@Daybreaq]

Thank you! Frankly, I’m surprised other commenters, while disagreeing with his arguments that it’s fine for this cruise lines to not be assessable just because it’s in Europe, do not seem to take issue with his disrespect here. He actually suggested this younger man needs to just go on cruises catered to senior citizens instead of expecting some accessibility on a cruise that’s “family friendly!” I get that maybe all the commenters are his regulars who are fans or something. But yeah, I’m disliking his approach too.

[@Shan_Dalamani]

@@Daybreaq He's made it very plain that he's an ableist. That's a form of bigotry, and he's bending over backwards to excuse and perpetuate discrimination toward the disabled community. Disgusting.

[@c.klorenz4332]

My husband is in a wheelchair full time. Royal Caribbean has a lot of wheelchair accessible accommodations. By planning ahead, the handicapped can have a nice cabin, accessible dining, accessible excursions, transportation, and activities. Other passengers are respectful towards the handicapped as well. The key is, do your research and plan ahead.

[@morgantrias3103]

Sure but they cost like 3-10x as mucch, which makes them inaccessable to all but the richest disabled people. It's a demographic who historicall faces the highest rates of poverty.

[@Shan_Dalamani]

Respectful? Have you seen any of Ben & David's cruise videos dealing with taking their two disabled nephews on a cruise? Those kids (wheelchair users) were not treated respectfully by a lot of adults around them.

[@DuskyJewel]

You did not listen. Shane DID his due diligence. Stop with the blaming when you do not take the whole story into account.

[@dreamengine13]

You can't 'debunk' Shane's experience of the Ship not caring about accessibility, when you're able bodied and he's telling you what he experienced. You then go on to say how things are in Europe, which has no relevance to his reality of inaccessible issues on the ship. It's offensive that you say you're going to 'debunk' his experience on MSC as a disabled person. Maybe reserve the word 'debunk' when discussing rumors, not a statement of fact experienced by someone, who is visually showing you proof of there concerns.

[@Shan_Dalamani]

Yep. Someone mentioned how offensive this particular video is toward Shane and disabled people in general. The host of this video should be ashamed of himself. "Debunk" is a word you use when you're calling someone a liar. Shane is clearly not lying about the lack of proper accommodation for disabled people even in spaces that are claimed to be accessible.

[@DuskyJewel]

👏🏿👏🏿👏🏿

[@patrickbeach3070]

I have never heard MSC advertised as luxurious, but this definitely takes the cake for not being a good experience.

[@l.ls.8890]

You are so correct in your assessment of the cruise ship and its non-disability amenities. It would really suck to not be able to go into the stateroom bathroom.

[@jessicaalvarenga2271]

My husband is wheelchair bound & we recently went on our 1st cruise since this change & Royal Caribbean was amazing with disabilities. We have been on 4 cruises in total, only Royal Caribbean & it will stay that way. One thing we have learnt traveling is to speak up because you never know what can be done to help with any disability. Many businesses need the feedback to make a difference.

[@0sireion]

I disagree. I think the cruise ship industry does need some shaking up. This guest was literally not allowed in many areas of the ship. He should have had at least half his fare refunded since he couldn't use sections of the ship. Harr Travel has also touched accessibility onboard cruise ships; it seems rare and not thought out (like that asinine gym shower). For a person with a disability, this feels like the ship is mocking them at every turn. There is PLENTY of room on modern cruise ships. It should not be hard to design for accessibility features from the beginning--or at least from the refurbishment. Don't most cruises have numerous elderly patrons with scooters and mobility concerns? OBVIOUSLY they have paying customers who need accessibility features. The disabled guest is not really a rare or unexpected scenario.

[@JohnDoe-tx8lq]

"Iron out the kinks"? Disability isn't a new thing!!! And as far as the physical access in bathrooms, tables, bowling etc is concerned, booking two weeks or two months in advanced won't make ANY difference. They don't build accessibility areas each time someone makes a booking! Ridiculous excuse. 'Some countries have crap disability laws so it's ok that cruisers go by those cheapest standards' ..wow. 'Maybe he should go on a ship designed for old people' 😆😅🤣😂 .. oh, yer, such a helpful suggestion. This video is one excuse after another when this guy is actually showing you all the problems.

[@Shan_Dalamani]

It seems to come as a shock to some of the able-bodied that disability doesn't start at the age of 65. I've run up against discrimination for disabled voters here in Canada, and was told not to worry because "mobile polls will come to the nursing home." I don't live in a nursing home because I'm nowhere near old enough for that. My mobility issues started over 30 years ago and have become progressively worse over the decades. It's news to some Elections Canada Returning Officers that they actually aren't allowed to discriminate against or discourage disabled voters. As for this video host smugly suggesting that Shane go on a ship for "old people", he should do a cruise in a wheelchair - no cheating - and see how he likes it when some things he takes for granted aren't possible.

[@MichelleSinTO]

This KZbinr is completely clueless about disability, & is absolutely denying this wheelchair user’s personal experience. It’s an awful lot like an eagle saying “gee, I’ve never felt threatened by that owl, I don’t know what Mr Mouse is saying. Owl is a nice guy”. You can’t “debunk” the actual lived experiences of others. Sure, Shane (I think that is the affected passenger’s name) should have done more due diligence before booking the cruise. Reading up on the ship would have shown pictures of the amenities (and lack of accessibility), but also would have emphasized that it’s “family friendly”, & one of his other complaints is how many kids are around. That said, MSC royally effed up by not responding to the accessibility emails that were sent per MSC’s instructions, despite Shane following up on the emails multiple times. MSC should have seen the emails, checked the reservation for the requested accommodations, & informed him that his reserved cabin was not accessible. This would have prevented all sorts of problems. Also, his travel agent is absolutely useless.

[@rivermoon6190]

As a recent wheelchair user too (it sucks after being trouble free and walking for 60 years!) I too would be appalled and disappointed at the non-accessibility of any of the pools and other areas. Unfortunately, unless you are in this situation, it is something most people never think about (like myself previously). Well done to Shane for highlighting these faults and I certainly hope that the cruise line gives him some sort of compensation and he certainly needs to contact his travel agents! Be careful how you perceive and what you say about Shane because, like me, one day you are walking as normal and the next you are wheelchair bound!.

[@Shan_Dalamani]

This is something many able-bodied people seem to have a problem wrapping their heads around. Everyone is potentially one accident or catastrophic illness away from being in this situation. Yet they sit there and smugly 'splain disabilities to a disabled person.

[@kevwwong]

I feel bad for the guy. Lots of first time cruiser mistakes made (I think many of us have been there), and because he's in a wheelchair, every mistake seems to have been amplified. And it doesn't help that this ship seems to be the worst possible ship for someone in a wheelchair to be on.

[@jeffdinter600]

Well not only are the sinks not wheelchair accessible but you're not accessible for small children either

[@MamaMOB]

That is a really good point. Like a really good point. They have a lot of children on that boat and children are known to be germ magnets. If they can't wash their hands.....

[@porchtoad]

I thought cruise ships would be more accessible! While we are used to adapting in almost every situation, i really thought cruises would be more accessible. Thanks for the heads up!

[@danielintheantipodes6741]

Not a smoker, I have been known to have the occasional naughty cigarette. However, I can assure you that the lingering smoke from a smoking area would make me nauseous also. The proof of the pudding is in the eating and if the ship is so dysfunctional for someone in a wheelchair, then they are not caring about people with disabilities. Thank you for the video!

[@MamaMOB]

I actually am a smoker and I completely understand where he's coming from with that. Shouldn't the staff smoking section be off of some staff only accessible area? Not saying they shouldn't have one but I feel bad for this man. And anyone who has that cabin. Non-smoker or a smoker.

[@envyvicious]

As the channel owner, you're missing a great opportunity to learn more about disabilities in travel. What is nit picky to you is not to someone with mobility issues. Live long enough to age into limited mobility or get injured just to understand it is too late to find out. #themoreyouknow

[@snapdragon1194]

The experience that Shane is experiencing is a daily logistical nightmare for all wheelchair bound people. All disabled facilities usually available are definitely designed by an able bodied person, they are useless for the person's needing them. Handles in wrong places, doorways too narrow, steps or no access to other floors. When designing for the disabled it surely would be better to see it from their perspective and see if they could manage with the restrictions before completion of the job. This is the 21st century and there is no excuse for these small changes not to be done which would benefit the disabled greatly and allow them more freedom.

[@SueBohlinDallas]

As a polio survivor, I so appreciate how you are educating thousands of people on what it’s like to be wheelchair-bound. The obstacles to us mobility-challenged folks are usually invisible to people blessed with health and strength. A single step is like a blaring “STOP!!!” sign to us. I really wish that ship designers tasked with adding accessibility features were required to spend an entire day in a wheelchair-particularly on a cruise ship like this one-trying to experience cruising on wheels.

[@pinkfreud62]

Crazy no cabins for disabled as not only young disabled, but alot of elderly like to cruise, too. My aunt said cruises are for the newly weds and nearly deads. 😄

[@TheWhiteMokona]

I agree with Shane. Lol comparing hundreds of years old cities is a bit tone deaf. They clearly don’t care about accessibility.

[@donnalynn2]

I was diagnosed with a rare form of adult onset muscular dystrophy about 8 years ago. I have been dependent upon a wheelchair for the last 5. It is an awful thing to see 80 year olds getting around and here i am, early 50s and cannot even stand anymore. It doesn't mater if a cruise ship hails from Switzerland or Britain. They all will get many world wide passengers along with many more in a chair. to say they the country doesn't fall under the ADA of course is true but they need to get off their butt and start to cater to those of us that no longer can do what most people don't even think about. NO EXCUSES. I am certain they have the money to make things more comfortable for everyone. If not, they need to ask everyone who books with them first if they are in a wheelchair. If they are, might want to point them towards royal or someone else that doesn't make you feel like crap. Just watching this video made me feel awful. If you have never been in a situation like this then please don't judge.

[@willnoiles2001]

@donnalynn2, well stated. Unfortunately, until we find ourselves having to use a wheelchair or scooter to get around, we never really stop to consider whether something is accessible or not. I don’t know how many times a well meaning able-bodied person has said, “Oh, it’s accessible. It’s all on one level” forgetting the two stairs to get in or the fact the washroom is not useable if you’re in a chair. Because they have never had to look at things with an accessibility lens, they tend to be completely ignorant of the inaccessibility all around them! And I can’t blame them because until my workplace accident in 2000, I was the same way. That’s why I believe it’s imperative that persons with disAbilities need to be involved in the design of these ships and hotels! Best wishes!

[@MamaMOB]

And this is why people like you don't run Cruise companies. No one needs to cater to you. And the fact that you think they do is gross. No one needs to cater anyone unless it makes the money. But catering to disabled people with Make them make less money not more. First off you're a minority second off accommodating you takes up more space meaning fewer rooms. Fewer rooms means fewer passengers. Fewer passengers means less money. And a cruise is a business. A business's bottom line is to make money. They're not a charity. They're a profit driven business. Yeah they have the money. Not for you though. For their investors.

[@cafsixtieslover]

I feel for you. My husband developed the very same condition 10 years ago.

[@lynnrenee8369]

Picking up a wheelchair to get someone thru an inaccessible area is basically up to the individual. But…it can be dangerous. Usually the people assisting aren’t trained and could lose their grip on the chair and possibly drop the person causing serious injuries.

[@sherritahall9816]

He has every right to be upset. He paid for his room.

[@Nicolesblackberry]

Unfortunately he paid for a stateroom and not an accessible one. I am taking into consideration that in the proper room he might not have encountered some of the issues but it seems like he wasn’t impressed with the cruise overall.

[@austinwhipple1136]

He’s not bound to a wheelchair. The wheelchair is freedom. You can be bound to your room or a prison cell or in this case a cruise ship. I’ve been on multiple cruises with people who rely on wheelchairs for their mobility and they all have issues. Some like this one have more than others. My first cruise with a friend who used a wheelchair was over 20 years ago on the Carnival Elation. Things have changed a lot in over 20 years but we still have a ways to go. If you need an accessible room and get an accessible room I contend a cruise is still a fantastic option for a traveler with a disability. Most new ships are doing a decent job with accessibility issues. Let’s hope they continue to get better and let’s hope whatever ship he was on gets massive improvements!

[@BirchLeafPhotography]

Thanks for sharing the update. Just so you know, "wheelchair bound" is a very old and negative term. He is not "bound" to his chair. He is a "wheelchair user." Language in this is important. He sounds to be Australian, as you mentioned, and their disability requirements are somewhat similar to the US. Fun Fact: Europe has laws around this as well, and if someone were to challenge this in court, the cruise line would have a hard time arguing that they are in compliance. But all of us wheelchair users have seen it all. Most businesses would rather thumb their nose at laws that provide access than actually adhering to them. European disability vloggers have been crying out for things to change. Hopefully Shane's videos bring some awareness

[@hattyburrow716]

I’d call myself wheelchair bound, since I can’t do stuff without it, it’s not an insulting term. People can be a bit precious sometimes. Given that we need a lot of help and good nature from the people around us, we should be good tempered and amiable.

[@morgantrias3103]

Unfortunately the cruise company doesn't have to comply with european laws: they are cruising around europe but they wil be headquartered and docked in, for example, Malta, and only need to follow their laws and international law. That's why cruise ship staff work 80 hour weeks which would never be allowed in the EU.

[@rivermoon6190]

@@morgantrias3103Err Malta is in Europe and a member of the EU so what does your reply mean?.

[@MamaMOB]

No. You do not get to police other people's speech. Stop that. He doesn't intend it to be an insult so don't take it as one. Offense isn't given it's taken. So stop being offended.

[@morgantrias3103]

@rivermoon6190 Malta was just an example, maybe it's a bad example. as for what my reply means it means exactly what it would mean if "malta" was replaced with a different popular flag of convenience country.

[@just_passing_through]

Adding ramps is no big ask.

[@isaacsiedentop2821]

Ultimately the travel agent dropped the ball, but he did try to go through the proper channels, MSC has to do a better job with customer service. I understand this channel is sponsored by MSC and can't be appropriately critical, but customer service all around is atrocious on MSC. My first cruise was solo on the Divina and I can't say going on MSC solo without a sponsorship for your KZbin channel is a thing I personally intend to do again.

[@Daybreaq]

Oh, so the channel is sponsored by MSC? I was kinda being facetious when I asked if the KZbinr owned stock in the company. Not quite; but I guess he kinda works for them. Ok, it’s nothing personal then. I understand this KZbinr is just doing his job being a shill for MSC. But they are really just hurting their reputation more by making him do this instead of providing decent customer service.

[@Shan_Dalamani]

@@Daybreaq Disgusting if his conscience lets him be smug and dismissive and ableist about this issue. I guess the money must be good, if it lets him park his morals like that.

[@ICONICPARIS]

How do you know he's sponsored by MSC? Are you just assuming?

[@ICONICPARIS]

​@@Shan_Dalamaniso u automatically believe what anyone says on KZbin? Lol

[@Shan_Dalamani]

@@ICONICPARIS 1. Numerous other people mentioned it. 2. His attitude is pretty damn biased in favor of the cruise line, and is mocking the passenger.

[@jnd90745]

With all due respect, dismissing Shane’s comment about MSC not being disability-friendly is problematic. Shane is someone with a disability, this concern is valid, and for an able-bodied person to disregard it could be seen as insensitive.

[@Shan_Dalamani]

"Insensitive" doesn't begin to cover it. There's a word for it, and that is ABLEIST. It's an attitude that conveys cluelessness at best, bigotry at worst.

[@deejay8892]

Ever since my mother has needed an accessible cabin, we know that we need to book far in advance. And even then the availability of an accessible cabin dictates which cruises we can go on. There aren’t very many of these cabins and there are many people who want to cruise and who need them.

[@cafsixtieslover]

We have tried to book an accessible cabin first thing in the morning on the day the bookings open and we have still missed out.

[@deejay8892]

I know. It is really frustrating. But I don’t think it is because non disabled cruisers are somehow able to book them. It’s just that there are not enough for the people who want to cruise and need them.

[@jasonat0]

I've booked a disabled accessible room on Carnival before and it was explained to me and understood that if it was needed by a disabled customer we would have to be moved to another room. I'm not sure why MSC or other lines couldn't do the same.

[@JC-zk6gd]

Below i goggled the ADA to see the rules that businesses have to follow. Note the last sentence of the last paragraph could be a loop hole for some of the restrictions that this gentlemen faced. IMHO I don't think a corporate attorney could say that all the inaccessibility's could or would be covered under the last paragraph. It looks to me he was denied service. This is yet another negative press article about the cruise industry that I am seeing. Quote - cruise ships that operate in U.S. waters must comply with the Americans with Disabilities Act (ADA). This includes foreign-flagged cruise ships that dock at U.S. ports. The ADA applies to cruise ships through regulations set by the U.S. Department of Transportation (DOT). The ADA protects people with disabilities from discrimination in the same way that other laws prohibit discrimination based on race, sex, and national origin. Cruise lines must take steps to ensure that passengers with disabilities are not excluded, denied services, or treated differently than other passengers. This includes providing auxiliary aids and services, such as qualified on-site interpreters, to ensure effective communication. Cruise ships that violate the ADA may face civil suits and monetary penalties. However, there are some situations where a foreign ship may be permitted to violate the ADA, such as when it would violate other obligations or threaten ship safety Love to all JC

[@paridice9001]

Dude i have a prosthetic and people think that i should just get over it when i can't do what others can do. You have hurt my feelings on many occasions as you do these reviews. I was thinking of taking one but thankfully it will be from the us. But im still scared of being miserable. So once again you really need to do research on disabilities befor you comment anymore. Thanks

[@TheSuzberry]

Eventually everyone will need accommodations, some permanently like OP. It is smart business to modify your accommodation for this client base.

[@statusdisarray9598]

Absolutely

[@suzannetitkemeyernlq]

The problem is that disability spaces is that they are designed by folks who do not have a clue what being disabled. I wish they would consult the disabled before designing these spaces.

[@PamBredenkamp]

I also use a wheelchair. I started cruising in December 2021 and just completed my 8th cruise. I sailed on NCL (2X), RCL (3X), and VV (3X). None of which have lifts to the pools. I do have 1 advantage that Shawn does not, in that I can stand and take a few steps. That said, the only way I can get into a pool is to plop myself on the edge and butt-crawl across the (in some cases 6 foot wide) median then either fall into the pool or butt-bounce down the steps. It's quit embarrassing. Therefore, I normally don't use the pools. In my sailings, I've found VV has the only private island where there is wheelchair access down the beach to where I can get to a chase lounger. My most recent cruise was on NCL where I had an accessible room. However, the pull out bed blocked access to the bathroom. So the person who slept on the other bed either had to crawl over me or crawl over the person in the pull out. I also agree that most ADA heads are not within compliance with the American standards of ADA. I would never be able to solo-sail as assistance is needed to get the shower head lowered, reach towels, (I use the hand railing as towels bars). When it comes to excursions that are accessible - well, ya might as well just save your energy and frustration because there are none or at best very very few. Heck, on my last NCL cruise I booked an excursion to the lumberjack show in Ketchikan that said it was handicapped accessible. We arrive at the meeting place and was told that we had to make prior arrangements for transportation. WT#?! We were able to get the free shuttle to town but then had a 20 minute walk to the event.

[@RT-zn2yd]

I took an msc cruise. They put non- disabled people in handicap cabins. I had wondered about the disabled and how they would accommodate them. I just presumed that they would give anyone the handicap room if no one had booked it when capacity was reached. The cruise was nice and no complaints. But I totally sympathize with this man.

[@bottiano1118]

Celebrity Beyond had many assessable areas including the pool. My partner had a leg injury and could only use a scooter around the boat and we were able to go everywhere, including the pool area. The staff was extremely accommodating everywhere to make sure we had an amazing experience.

[@freddielind5282]

Well I know who NOT to cruise with! Would you want a stranger picking you up & carrying you!? NO!!

[@jeffreykyle8587]

I don’t think he’s being “a little nick picky”. He’s not an “able-bodied” man. The implications of rolling in divided matting could be disastrous for him. The fact that you mentioned it twice seems a bit short-sighted.

[@Shan_Dalamani]

I live in an apartment building where there are a variety of mobility-disabled tenants (we're the minority, of course) who use canes, walkers, wheelchairs, and scooters. There have been so many times when there have been safety issues, from no ramp to get from the parking lot to the level walkway to the front door, rolled up or flipped mud mats, carpeting that isn't properly secured to the floor so it doesn't stick up (even an inch is too high and is a hazard), tool carts and trolleys left in the hallway, stuff left in the elevator, heavy doors that a wheelchair user can't open alone, ice and snow that's not properly cleared... the manager tells me, "You're the ONLY person who ever complains about this." Actually, that's not true. I told him, "I might be the only person who complains to YOU, but I am not the only person who complains. Some of the other residents have come from situations where if they complained, they were threatened with eviction" - illegal to evict someone for pointing out safety hazards,, but all the landlord needs is to make up an excuse, and boom. So I explained to him that some people in this building don't complain because they are afraid. FFS, I was trapped in this building for 6 weeks due to construction on the accessible side and a too-steep ramp on the other. There's no way that ramp is safe for someone with a wheeled mobility device that they don't have help with. So to dismiss Shane's views of his cruise ship is not only rude, but ableist. Shame on this video's host.

[@otterpossum9128]

It raises a good point. My mom is even more disabled than he is and this would require her caregiver accompanying her which would be an added cost to a cruise. There are more people than you'd think is this situation with disposable income that would think twice simply for accessibility. In 2024, we should be past this. Lesson learned on his end as far as specifying his needs, but his point of the shower and soap height. Glad you added that pitch about your service, maybe team with him and do a video of your accomplishment. He probably has a good following.

[@BeefromSC]

He’s making some great points, with “new” ships not taking in consideration of special need guest…… thanks for sharing 🛳️🛳️

[@tspfull]

while i am sure other lines are better at accessibility, i really think it’s disgusting that a disabled person has to consider MSC an able person’s cruise. because regardless of the room he was able to secure, the rest of the ship was an accessibility mess.

[@marymacdonald2379]

Shit happens in life, that is a fact. If, through no fault of your own, you find yourself in need of a wheelchair, scooter, etc. to move anywhere, there will be many adjustments to make in expectations of smooth access. The U.S. is the only developed country with such stringest access laws for the disabled, something to consider and adjust expectations to when travelling outside the U.S. My sister toured Italy in Oct. and found stairs everywhere (old and new buildings), with almost no ramp options.

[@dylpickled]

14:29 kids are disabled too, shouldn’t have to hang with old ppl to get an accessible cruise

[@gendoll5006]

I went on a cruise when I was 13, and I remember one of the first things we did was a mandatory emergency drill where everyone had to go to their assigned area on the deck with their life jacket and the staff went over what to do and how to board the lifeboats and all that God forbid. It was very chaotic and took quite a bit of time. I get it, it just stands out in my mind. I can’t imagine being in a wheelchair and having to fend through crowds of panicked people during an emergency if he had this many issues with just normal cabin accommodation.

[@Susannatad87]

Good point.

[@Mr.Lee827]

😮 ALL of us are but one unfortunate accident or medical diagnosis being disabled, whether that is temporarily or permanently. People with disabilities need to same respect and consideration in a accommodations... especially when they have to pay the same.

[@cafsixtieslover]

Accessible cabins usually cost more in our experience.

[@Mr.Lee827]

@cafsixtieslover and that is terrible.

[@CreateWithBecca]

I'm disabled and use a wheelchair. I am glad to see this video. I LOVE cruises. I cruise on Carnival and RC and they are pretty accessible. Both are not perfect but pretty good and better than land travel and never knowing if there is accessible activities, bathrooms, etc.

[@snufflesdawg1934]

I usually sail during peak season and there are always people complaining in my cruise forums that they weren't able to get accessible cabins because they were all sold out. There are so few accessible cabins in each category and so many people that need them that if you are sailing during a popular time, you have to book them early (like a year or two in advance). I could see that if you make a last minute booking like he did, that any accessible cabins that were not booked already may have been given to guarantees. I believe that since none of the ships are registered in the US or Europe that they don't need to follow ADA guidelines, but it sure would be nice to do the basics.

[@vsbaretummysugastonguetech1540]

14:12 It does need a shake up though. It shouldn’t matter what cruise ship he goes on. They should all have ramps. If they don’t, then, they should take off the wheel chair accessible sticker, on their site.

[@nancykk3065]

I’ve been wondering what they did for him

[@melsattitude8668]

Ditto.

[@debracartier2947]

Doesn’t seem like they did anything for this poor guy!

[@ih2898]

Eventually someone was willing to give him their accessible room.

[@lauxmyth]

If MSC sold as accessible, then it should be just that. Given the situation, the travel agent needs to catch up on what levels of accessible the ship really offers. Are you familiar with the Curb Cut Effect. Well discussed in the 99 Percent Invisible podcast if you want more background. The buffet wash sinks make me think of it as putting in sinks with room for knees will never be a problem for anybody. AND sinks mounted lower are good for children and we want them to wash up in a buffet too. Accessibility is good for all.

[@ScottLara]

Deeply appreciate your content! Scott

[@aprilwebsterdavis1845]

We just came from Horizon and my wife has mobility issues. It wasn't until the 3rd to last day that I finally spoke to a life guard and ask which pool had the wheel chair lifts for assisting guests into and out of the pool. He let me know you have to request them. They are at every pool but you request it and maintenance brings them. While it made her feel better about knowing this. She said it would be embarrassing having to wait each time just to swim. So we paid for a spa pass just so she could get in a pool. Which I feel is total BS.

[@mitziellis9748]

Shane, My husband Roger and I are so sorry you are having such a bad experience. Try Holland America next time. You can book an accessible room and they will treat you with respect.

[@spctvl03]

Disney does accessibility so well - it remains my favorite line

[@francestorres8351]

So disappointed for him, he should be able to enjoy everything in the ship.Thanks for the update, have been wondering how he was doing. Doesn't sound like this is an ideal vacation for him, shame on cruise lines for not making the experience more accesible.

[@cafsixtieslover]

We had an accessible cabin with MSC. We were not very impressed. We had a camp style bed that slid across the floor when we tried to sit on it. We had hired a bed rail with sides which was essential but it did not fit the bed.

[@musingsofamadman3178]

Going on MSC was his first mistake.

[@angelinaa2385]

Whats wrong with msc?

[@TheMuirite]

I am not the biggest MSC fan, but I don’t think the MSC is that terrible. Their ships are beautiful but just not for me

[@TheMuirite]

@@angelinaa2385 I don’t like MSC…. I don’t think there’s anything wrong with him. I think that they’re still learning how to cater to the American market.

[@tinytim4657]

Yep you get what you pay for it. Or is not luxurious. It’s a budget cruiseline which is not under US jurisficio

[@musingsofamadman3178]

@ I was tempted to go on msc earlier this year because of the price but then I saw the reason for it being cheap, they put like 7000 passengers on a ship that carnival would only have like 5000

[@beamoniz6805]

Cruise ships need to have disabled people design their accommodations. For a business that caters to elderly they do a poor job. The excursion descriptions are really written in a way that leaves out those needed details. I heard one staff say they only had to walk 10 steps. 10 steps to someone that doesn't walk is ?

[@Shan_Dalamani]

If you can't walk, 10 steps might as well be on the Moon.

[@allgoodontheroad]

MSC does not care about people at all. Not just people with disabilities. MSC is just a shipping company that somehow got some cruise ships.

[@rubysbaby822]

Exactly and they definitely aren’t one of the greatest. They are actually near the bottom.

[@SeanReigle]

I had a great time on my MSC cruise a few weeks ago out of Miami. I know I must be in the minority...

[@MarilynMcphail]

Thank you so much for the update and letting us all know about Shane’s predicament. I’ve been following his story thanks to you.

[@Shan_Dalamani]

Are you going to thank him for his ableist language?

[@TroyStevens-up4fh]

I agree with a lot of what he is saying. I have sailed MSC and SeaScape was not handicap, friendly

[@dcallan812]

The European Accessibility Act was passed in 2019, member states are implementing it now and the directive comes into force on 28 June 2025. So basically under the act all older buildings need to be accessible WHERE possible .New build HAS to include disabled access. It might also depend on the flag country if any of the Accessibility Act would be followed.

[@joegage8855]

What is wrong with this video is the title. The man is not angry. He's calm, and observant and trying to make the best of a bad situation. MSC clearly doesn't give a shit and you're apologizing for them. What perks do they send you anyway. If you're going to comment on this kind of thing, don't you think you should disclose?

[@Nicolesblackberry]

Have you been on a cruise? If you haven’t, that’s ok because they explain a lot on their website. Depending on the season, the destination, how much you pay, as well as how early you book your cabin can greatly impact your sailing experience. I agree with you he doesn’t seem “angry” but it’s more like unimpressed or maybe negative. I get the impression that everything about the vacation was awful; he basically said the cruise, was broken, dirty and it stank and none of those comments were in reference to him making the best of a bad situation. It’s not about defending MSC, we don’t know how his experience might have improved if he was in an appropriate cabin. It just might not have been possible for him to have the best cabin during this particular sailing and that might have made it harder for him to focus on anything positive.

[@Shan_Dalamani]

@@Nicolesblackberry Stop apologizing for the ship. It's not just the cabin that wasn't accessible. From what I noticed, at least half that ship isn't wheelchair-accessible. The bathroom/shower is ludicrous. There's no way that should have passed inspection.

[@lauriegregory1553]

Travel agency fed up he should sue them not the ship or maybe he should suggest letting him help building/renovation of those kind of rooms. Maybe it's the best /worst thing that ever happened to him. Just a thought 😊

[@mustwereallydothis]

You can't seriously be suggesting that this vibrant, young, and fit man should be content to go on a cruise catering to senior citizens simply because he needs wheels to get around! I don't know if you fully appreciate just how insensitive you're coming off in these videos, but take it from me. It's not a good look. Not good at all.

[@qianaberryman7236]

I love that you shared his experience. Hopefully this does help cruiselines open their eyes to some of the disability access challenges!

[@loua1519]

Tell an American he has to crawl to the toilet, the situation would look and sound very different.

[@delia_watercolors]

I'm disabled and on nearly every vacation i've been on, there were major issues with accessibility. I prepare, book in advance, talk to ppl who went on the vacation with similar problems, etc. But without fail, a major mistake is made (no accessible restroom, or shower, or even unable to get in my room). What he is experiencing is pretty conmon, though his experience is definitely extreme.

[@rubysbaby822]

It’s weird for you to debunk anything about his experience. There are disabled people in Europe and that ship is not from ancient times.

[@Shan_Dalamani]

I guess by that reasoning, any cruise ship going to Greece should be a trireme, rowed by men shackled to the oars. After all, if they're going to a site that's existed for thousands of years, that's a good reason not to have a modern ship to take them there, right?

[@anlewi1]

News flash: it's not just old people who have disabilities young people do too

[@ANathan123]

He said that he did all the necessary paperwork beforehand and never received a response from the cruise line. If there wasn’t an accessible room available then the cruise line should have notified him of his options. Just because he is disabled doesn’t mean that he shouldn’t be able to book a spontaneous vacation like anyone else. The cruise lines need to be more strict on only allowing actually disabled people with documentation to book those accessible rooms and no one else. Oh well if the room is vacant on some cruises

[@fizz555]

@ANathan123 the paperwork he did is not to get an accessible cabin but for additional support you may have say dressings done by the hospital. I have filled the form out many times. As a Disabled Person I agree that I should be able to take spontaneous holidays but I still have to double check on access, and those cabins will always be sold out well in advance. It's no different for families wanting a family cabin or a balcony cabin when they have all gone. Sorry but he is at fault here as a wheelchair user you know to triple check everything

[@ANathan123]

@@fizz555 he kept emailing the cruise line multiple times before the cruise to make sure his accommodations were met and he never got a response. Not really sure how that makes it his fault that the cruise line can’t communicate with him. I read the form for special accommodations and yes it’s not to request an accessible room but it also has an area to select whether or not you asked for an accessible room. So if he selected yes to that and his travel agent didn’t request an accessible room then the cruise line should have communicated that his travel agent didn’t do it correctly. He did everything he could have and was left on read by the cruise line.

[@Hippoopi]

@@ANathan123 Any cruise line should flag these paperwork submissions when the person is booked in a cabin that isn’t accessible. Then guest services should call and email to clarify the situation. My sister and I had this happen on a Disney cruise. We had booked the cruise on a prior cruise through Disney agents on board. We submitted everything to book the same cabin. The agent messed up the cabin number and we didn’t notice. My sister submitted the paperwork required to qualify for an accessible cabin. Thankfully Disney was able to resolve things on embarkation day, they had an accessible room available in a lower category of room. But the frantic mess on embarkation day could have been avoided had they had a process in place to catch the conflict of submitting paperwork indicating you need an accessible cabin but you have booked a regular cabin. I think in this man’s situation the travel agent is likely responsible for the mixup but the cruise line failed too. I wrote software for a living. This kind of conflict would be amazingly easy to flag.

[@Reed-2big]

@@Hippoopi we also had MSC change a cabin number that was on the original quote a few minutes before. We and the travel agent missed it too.

[@MamaMOB]

Not oh well. Cruises are businesses. Their job is to make money. This is why people don't get what they want. You say what you want and then you insult the business. Not oh well! Their job is to make a profit not a minority of customers happier.