Just don't use Microsoft Authenticator

[@zuhayerhasan2216]

Microsoft Authenticator was good until backup option stopped worked without any previous notice, really a disappointing step from a tech giant company

[@2FAS]

Hope that you'll have a better experience with our app!

[@DxBang3D]

Same thing happened to me, which is why I am looking for something else with a manual backup... but I have so many codes I need to be able to have a folder structure.

[@phaidros100]

And when you want to move from Android to iOS or back, you will be really surprised with the so-called "backup" feature of Microsoft Authenticator.

[@2FAS]

We tried to design our backup and export as user-friendly as possible to avoid any "unpleasant" situations for our users.

[@taoufikelmiri]

I've been encountering a serious trouble with MS Authenticator for three weeks, I can no longer sign in my MS Professional account and I can't even get access to OneDrive Business where I'm storing my personal files. Can anybody help me?

[@2FAS]

Could you tell us precisely what the problem is? Have you lost 2FA codes in the MS Authenticator app?

[@taoufikelmiri]

@@2FAS It has nothing to do with 2FA codes loss, I just type my business email address and the password, when I hit 'connect' a new page pops up showing me two different options : 1- Approve a request on my MS Authenticator app. 2- Use a verification code I click on the first option but it says 'request denied'. then I go back to choose the second option 'use a verification code', but it doesn't send me the code to my phone whatsoever. If you have a contact email, I will send you some screenshots of my issue so you can figure that out more precisely.

[@2FAS]

@@taoufikelmiri It looks like a problem that is specifically related to the Microsoft account. The best way to solve it will be to contact Microsoft, as we cannot help in this situation. Sorry to hear that it happened to you :(

[@taoufikelmiri]

@@2FAS I've contacted Microsoft so many times, but they couldn't help me. I even told them to give my Business email address and my password so they can somehow disable 2FA of MS Authenticator but they refused due to privacy policies, they don't have account access tools.

[@2FAS]

​@@taoufikelmiri Have you ever set up 2FA on your Microsoft account? If not, and Microsoft requires you to provide a 2FA code, it looks like your account has been taken over. Try to contact Microsoft saying your account was taken over by an unknown person who set up 2FA on your account. Only do this if you did not set up 2FA on your account.

[@FachryMyID]

How to secure 2fas using a biometric lock other than a PIN?

[@2FAS]

Just go to settings, app security, and an option to enable Biometric authentication will be there.

[@michaelangel888]

I'm very confused by your use of the word tokens...? It sounds as if it's a replacement for the word "account"? Or maybe i totally misunderstood. And could you tell me why specifically is it not so private or safe using that app? Maybe i just didn't catch it. I don't mean any of that in a sarcastic or adversarial way, I truly don't understand...?

[@2FAS]

As explained within the video, the whole problem around security resides with the need to have a Microsoft account to be able to use everything. And this account can be hacked easily (especially if the hackers go through your browser). As for the tokens and accounts, they aren't the same thing, but they are connected. You use the tokens to log into the account, and they show up when you connect the account to the app, so it's not a replacement, just two closely connected entities. Hope that explained a bit, but if you have any further questions, don't hesitate to ask! 😊✌️

[@michaelangel888]

Thank you, that's much appreciated! Who offers the tokens though? That part still has me a bit stumped. I really do appreciate your response though, because I know how time consuming and overwhelming answering a lot of questions can be when one has a channel. But definitely not on my channel lol No one even knows I have one. Its basically just a free way to back up my video files lol

[@2FAS]

The tokens are generated by the app every 30 seconds. They are completely random and governed by the secret key. Thanks to those tokens the hacker has 30 seconds to figure out 6-digit password, which is nearly impossible.

[@sl4983]

Our work is requiring for teleworking. Better to be in the office?

[@2FAS]

Could you clarify what you're asking about?

[@a99986]

do you have any plane for csv file password save option so i can alson save my chrome password in 2fas app it will be greate step

[@2FAS]

We are not planning a csv option. If we decide on a password manager at all, it will be a completely new app. We will not do this in 2FAS.

[@smokyviking2103]

Do you know how to add 2-step verification on Spotify😕👀😒😒😒🙄 using 2FAS😳

[@2FAS]

I'm afraid that Spotify doesn't have the option to enable 2FA.

[@smokyviking2103]

Do you think they were ever consider adding that feature

[@maxwellmorrison7842]

Really wish I saw this video early this year. I just lost all my codes in MS Authentication because it somehow screw up my backup

[@2FAS]

Sorry to hear it. How many accounts were "lost"? Because it's still possible to take back control of them. You have to contact the support teams of these services. They should provide you with a restoration option.

[@maxwellmorrison7842]

@@2FAS more than 15 accounts. I'm now in the process of contacting those I remember for now. I'll get to the others as I come across them. For now I've moved to 2fas and now began to enroll those I was able to reset.

[@2FAS]

Despite the circumstances, welcome to our app and we hope that this will be the last time anything like that happens! 😊

[@maxwellmorrison7842]

@@2FAS Amen to that

[@whendrik]

You didnt test the backup. Did you know the backup not always work for microsoft related accounts? Yeah, something you dont want to find out when backup is only think you have.

[@2FAS]

Hi there, could you tell us what exactly happens when you try to use the backup?

[@whendrik]

@@2FAS You can can search this issue by adding "action required" with backup related searches for microsoft authenticator

[@achtungjamie]

Is there an easy way to migrate Microsoft Authenticator to 2FAS on iOS ? Looking to Switch.

[@2FAS]

Yes there is, here is a video with a tutorial: kzbin.info/www/bejne/gIaVc5ehidqJmMk

[@bernardmueller5676]

My company forces me to use MS Authenticator.

[@Nachhito]

How can I use this app on pc

[@2FAS]

Access from a PC is only possible via a browser extension. Currently, the extension is only available in the Firefox store. Chrome is in beta tests and only for invited people. If you want to join the tests, please get in touch with us via Discord or write us an email. We plan to publicly release the externsion for Microsoft Edge and Chrome in September.

[@DoctorWonka]

Just initiated at our workplace. A real PAIN IN THE @$$!!

[@2FAS]

Hope you'll live through it ✌️

[@sl4983]

Tell more please?

[@DoctorWonka]

@@sl4983 We have about 500+ employees, with a huge file management system, including a LOT of CAD files. Then we literally switched overnight to the cloud-based Sharepoint system, and it has not been seamless. I would not even attempt to list all the problems we have had since the transition. In fact, I personally don’t even know the extent. Our IT techs only tell me that they are constantly hearing problems and complaints. Previously simple and quick tasks now take many more steps to do. As it grows, it seems the problems evolve. We are now being told to eliminate all “unnecessary” files, which would be a GARGANTUAN task. I wish so much we’d go back to dedicated local servers.

[@saif8100]

I'm using 2fa authenticator since 2020, honestly, it's a great 2-factor app with a good interface and also it has a very easy backup option which is helping me a lot. Today I prefer one of my IT incharge sir to use this app, 1st he told me for google 2fa but lastly, he used it. Can you add Grammarly logo icons, this is a big company brand you missed adding to your icon list. Thank you

[@2FAS]

Okay, I'll forward the feedback about the grammarly icon to the team. Other than that we're happy you like our app! 😊

[@kingtekken1]

Your app is also running 3 trackers Aegis might be a better option at this point with zero trackers. MORE SECURED

[@2FAS]

These are all gathering anonymous data that helps us improve the app (crash analytics, for example), and yes, in the next update, we'll remove 2 of them and leave the crash analytics as an opt-in, so you'll only send them towards us if you want to. Hope it explained the situation.

[@phaidros100]

Aegis is Android only.

[@sl4983]

It's tracking in our cell phones? Even if our work has required it for teleworking?

[@YerallGms]

Hey, could you help me? I lost access to my 2fas on the phone because I reset it from the factory and I wanted to regain access to my facebook account. Could you talk to me on another site if you help me?

[@YerallGms]

thanks but I didn't have that option activated so they weren't saved

[@2FAS]

If you haven't enabled backup before reset, then the only thing you can do is write directly to the support of Facebook and ask them to turn 2FA off on your account. And for the future, please turn the backup on. It makes everything easier!

[@journofay]

its compulsory on signing up so its unavoidable

[@2FAS]

Even so, you don't have to use it and can transfer to other apps.

[@sl4983]

Upon signing up with what

[@CorentinHarbelot]

it's the worst POS I've ever used. Period

[@2FAS]

And we respect your opinion.

[@sl4983]

Omg thank you

[@a99986]

It's legend I love 2fas is the best 😎😎😎😎😎😎😎😎

[@2FAS]

Thank you very much! 😎😎😁

[@smokyviking2103]

I agree the moment I added my account to Microsoft authenticator app the all got hacked not a week later not a month not a day not a million years it was like half an hour later I tried to log into my account and all of them was hacked I'm never downloading Microsoft authenticator app again and I hate the interface absolutely hate it it stinks Google Authenticator is worse but at least my accounts did not get hacked

[@2FAS]

Sorry to hear that. We hope that you'll stick with us in the future!

[@hayyanfaisal9836]

Same thing happened to me

[@sl4983]

On your phone?