Karen on Princess cruises cusses me out while on vacation

I went on my first princess cruise and out of the four cruise lines that i have traveled Margaritaville at sea, Carnival, and Virgin Voyages. Princess is the first one where another passenger cusses me out.

[@wesclay6347]

Shame on Princess for letting it go on like that.....

[@delbosquevacations]

Agreed

[@dm75thRanger]

100% princess guest services fault for allowing this to occur.

[@delbosquevacations]

I definitely agree I kept thinking. Any second now security should be coming.

[@MJinFlorida]

Guest Services personnel should have SHUT HER DOWN

[@delbosquevacations]

I was shocked they didn’t

[@kyle51895]

My favorite way to handle people like this is by asking with a straight face "Are you ok?" usually they are just dumbfounded. Then you say "No, really, are you ok?" usually stops them. How embarrassing for her and her husband.

[@PrimRoseLane]

I might have to try this. I was leaning more towards "Who hurt you?" But I think I like yours more.

[@delbosquevacations]

I will have to try that!!!!

[@alsoDrew]

She’s super brave acting like that right before making a request with guest services to help her with something. I go out of my way to roadblock people like her. And I go out of my way to assist people like you. You get what you give in this world.

[@delbosquevacations]

I would do that same. I used to be in customer service and when someone acts like that I would just work slower.

[@familyfunandsun]

It happens. You earned those perks so enjoy it. Thanks for sharing your story. I hope you enjoyed your vacation.

[@delbosquevacations]

Will do and that was my thought. If it is a perk then I should enjoy it.

[@lolal1026]

Shame on Princess allowing the behavior to escalate, they set the rules & should handled it.

[@delbosquevacations]

I agree 100%

[@Laurenski67]

That is a very unhappy woman. It's not even about the Elite line; she is just very unhappy with her life, and maybe with herself. I feel sorry for her.

[@delbosquevacations]

Very true seemed like an angry person in general

[@marywells9162]

So sad there are people like her. Congrats to you for keeping calm and chatting with guest service employee to save her more disrespectful treatment.

[@delbosquevacations]

The guest services lady was very nice. She did not need to deal with the crazy lady. Haha.

[@rallegra]

I wished the agent had reached down and given you a bag, saying loudly to you, “Don’t forget your complementary bottle of champagne and chocolates!” 😂

[@christinamaria8640]

I’ve actually had a very similar experience at guest services while waiting in the elite line. There was a fairly long regular line and when I walked up to the elite line, a woman was giving me the stink eye and said ‘the lines over here’ in a rude way so I just replied ‘not when you’re elite!’ She was probably really mad after that but she didn’t say anything else. I do think the crew should be intervening more though when guests get out of hand, start swearing, throwing insults, etc. I’m sorry you had this experience. It isn’t the norm but there definitely are some Karen’s out there.

[@delbosquevacations]

🤣🤣🤣 she was probably even more made after that. We are not trying to be rude. But is someone acts that way what do they expect?

[@emilym3981]

Princess guest services should have stepped in- they should not have let another guest abuse you. Same thing happened to me on carnival- but she threatened me, enough so that i let her go ahead of me.

[@delbosquevacations]

Wow that is crazy! some people really try to take it to far.

[@bluescrubsn1913]

I would have videotaped her rant and posted it on KZbin. Karens need to be exposed for who they are.

[@delbosquevacations]

I thought about doing this.

[@stevenonustack6954]

Wow - we have been on a lot of Cruises, mostly Princess and Royal and have never seen anything like that. I can't believe that the crew didn't dispatch security to take care of her. Especially if she was calling you names, and insulting you by telling you to go back where you came from. That is totally unacceptable anywhere on any cruise line and she should have been forced to deal with security. She is the one who needed a talking to. Sorry for your experience. Most people aren't like that.

[@delbosquevacations]

Yea there’s a few crazy people hidden in the crowd but this one found me. The rest if the cruise was great 👍🏼

[@slowmads]

Wow! I have never seen anything like that. I am so sorry this happened to you. I’m surprised no one from the cruise line intervened.

[@delbosquevacations]

I was shocked by that as welll

[@70Rotobug12A6port]

She has not been told the rules of the game, my wife and I are platinum members and have paid tens of thousands to get that. Karen had the opportunity to a book a suite when she purchased the cruise and did not. It's her problem not yours, I feel for her husband.🚢

[@delbosquevacations]

That is very true and my thoughts it is just like any other place. Theme parks have fast pass lane for ride etc. Her husband looked so embarrassed.

[@teresah5318]

We are Platinum members and after our next back-to-back cruise we will become Elite. Sorry you had to deal with a rude and ignorant person who obviously is new to Princess. What I like about the Medallion is that I don't have to stand in line with customer service when I can request assistance with the app. Thanks for sharing!

[@delbosquevacations]

I used the app a few times it was very helpful.

[@shawnbooth4990]

That lady just made a fool out of herself 😂!!

[@delbosquevacations]

She sure did!

[@honey8636]

Security should have been called, that is just crazy.

[@johncameron4194]

Damn. Guest Services Should have said something.

[@delbosquevacations]

Agreed!

[@dojo1249]

Did the cruise line kick her off as they should?

[@delbosquevacations]

They did nothing

[@pauladixon9003]

Hehehe…Oh, I love how you protected the guest services associate. That was just awesome! I think it’s nice to have the various perks in place for travel agents and people who have already completed multiple cruises. Travel is expensive, and if people are choosing to invest their travel money in your brand repeatedly, then you definitely want that perk system in place. I’m glad that you enjoyed your cruise. Safe travels! 😊

[@delbosquevacations]

Thank you. And I agree it is one of those simple ways for a company to thank you for choosing them. It doesn’t cost them to much and it actually valuable to the customer. Some programs are better then other so that is interesting to see how brand compare with their perks.

[@terrorbulyfe]

I have a tendency to feed into the hate of the “Karens” and just troll them. I wish that was me in that elite line 😂

[@gwannysquare3012]

I love how you saved Guest Services from Karen!

[@delbosquevacations]

Thank you I know I wouldn’t want to deal with her.

[@Ocean2OceanTravel]

New subscriber here. Your channel came in my feed. This is a crazy experience. I am Platinum with Carnival and I am thankful that I have never experienced this. People can be crazy at time. Thanks for sharing.

[@delbosquevacations]

Welcome and I am glad you haven’t experienced it. I’m sure it’s not common but I guess I was the lucky one haha

[@Theire1]

I bet Guest Services line is full of Karens

[@delbosquevacations]

It’s can from time to time but this one was extreme

[@stevengolden9009]

It happens BOTH ways. There was one time I checked into a hotel very late (I held the reservation with a credit card) and there was a man RAISING HELL that the hotel was sold out and he could not get a room and he bragged about his status and how much he gambled there, etc, to no avail. After a good little while, he finally left. Then I checked in, apologized to the clerk, and he got me my room....a 2 bedroom suite with a massive hot tub! I did not ask of this or request this, but apparently it was the only room available. If that Elite member had been nice to me, he could have had one of the bedrooms....it was just me there. Lol! 😅

[@delbosquevacations]

Yes so true I always try nice first. I have been up graded before and that lady thanked me so much for being so understanding. Another time I was told that I would not be compensated when I was stuck at an airport due to a technicality. I nicely talked to her she said well it not policy but I will make an exception.

[@barbarahallowell2613]

Guest Services should have shut this down immediately!

[@delbosquevacations]

Agreed!

[@chisholmag]

We were on RC Jewel of the Seas and in line with maybe 5 others at Customer Service. This ship was small enough that there was no line for diamond members. A diamond member demanded to get to the front of the line yelling at all of the staff. A manager came out and tried to calmly explain there was no diamond line. She eventually shoved herself in front of me when I got to the counter. I laughed at her and said go ahead . I’m on holiday. The rest of us want you to go away. The staff member thanked me and I avoided miss diamond the rest of the trip

[@delbosquevacations]

🤣🤣🤣🤣 honestly we are all on vacation unless your room is flooded there no need to act like that. These people need to take a deep breath and enjoy their vacation.

[@frankderosa77]

Karen's are going to Karen, it's like trying to fix stupid; it's best to ignore them the best you can.

[@delbosquevacations]

Haha that is true

[@loriolivent9127]

I'm sorry you experienced that behavior on your 1st Princess cruise. We are elite as well. We have cruised on Princess 16 times and have NEVER experienced this type of behavior on any of our cruises. I certainly hope this does not deter you from cruising on Princess again. This type of behavior is totally unacceptable!

[@delbosquevacations]

I do plan on sailing with princess again. It was a great experience but I wasn’t to try a few more lines first. My goal is to try all the major lines that sail out of the US.

[@tracytrebilcox]

If she had just been a nice person, and not made such a stink, they probably would've done even more for her inconvenience. By being nice to the staff behind the desk, I've been upgraded in rooms at hotels, or have received concierge services that I normally wouldn't be entitled to. No, people like that make a trip have a slightly sour taste -- "it was great, except..."

[@delbosquevacations]

So true! I been in customer service and if you treat me well I did the same. However if you make a big scene like that well then it becomes a game lol.

[@Mustard1964]

Got off a 7 day cruise one week ago. It’s crazy how the mood and the vibe on the ship is so different on day 6 compared to days 1-5.

[@delbosquevacations]

True I never really thought about it.

[@donnamanitu8673]

You keep saying that her husband wasn't saying anything to her but you weren't either. You can reply in a normal voice and that is better than standing there and taking it. I stood up to a "Karen" last year on a train and there were 4 men near us and an employee and no one said anything. It time everyone spoke up instead of cowering away from loud people.

[@delbosquevacations]

She wasn’t with my breath.

[@katjar4881]

People like that don’t deserve my time. They are irrelevant. Also, most of the time they want you to engage with them, so why give them what they want.

[@delbosquevacations]

This is very true some people want that reaction. But I don’t play that game.

[@ceciliapetrowsky2572]

Completely unacceptable that they let this crazy person put on a show and make a scene and no one at the desk said a word. I’m confused about when security showed up. Her husband is a wimp. I can’t believe he didn’t go elsewhere.

[@delbosquevacations]

I’m shocked it went on as long as it did. And I wonder how long it went on before I showed up.

[@Wellch]

He probably would have received divorce papers.

[@delbosquevacations]

😂

[@pw-sz6ds]

Are you saying no one from Princess intervened? No security was called? So after you left the line, it was her turn and that was it?

[@delbosquevacations]

Yes that is exactly what happened

[@chadduff05]

That’s why we need pre customer service

[@delbosquevacations]

What would that look like?

[@georgeleong1572]

You said security showed up. What did security do?

[@delbosquevacations]

They never showed up

[@kcgunesq]

What I find disappointing is not that they have different lines, but rather that you have to stand inline to get helped. Like they couldn't answer a phone or conduct it via a teleconference?

[@brendamichals4376]

I agree- the guest services should have deal with her sooner- once the politely told the line , that there are indeed 2 lines and she continued- they should have told her that if she continued to be loud they would call security None of the guest should have to deal with that kinds of behavior.

[@delbosquevacations]

I completely agree.

[@babybelle32a]

It is horrible that Princess didn’t ask security to speak to that woman.

[@delbosquevacations]

I was shocked by this as well. I understand sometimes letting people vent can help some times but she went well beyond that.

[@rosatran7728]

We are Elite with Princess for over 10 years, have had a couple times people in the regular line tell us to get in the line but when we show them our black card (the medaillon is just existed recently), they understand and even say sorry to us. Recently on our Christmas cruise on Diamond Princess, my husband had the same experience with a Karen who did not accept that, so he pointed to the sign "Elite and suite guest" and asked the Karen "Do you know how to read?" "Do you understand what is the meaning of Elite member?" Luckily that it was my husband's turn to be served so he just focusing in doing what he needed to do and that it is. When he finished and looked back the Karen had gone!

[@delbosquevacations]

“Do you know how to read “That’s is a good one lol 👍🏼 it seems there always that one person who gets a little crazy.

[@rallegra]

That is terrible. No one should have to put up with that kind of behavior, especially the racial stuff. No way. Anywhere else she’d be charged with a hate crime.

[@delbosquevacations]

People be crazy. That’s the world there will always be that person

[@jehovahcephus]

Since covid Princess has not properly shown that there are two lines for guest services one for Elite and Suites and the other for everyone else. This is really prevalent on their newer bigger ships.

[@delbosquevacations]

I have only been on once princess ship but it was clear to me. But I cruise often so I know what to look for.

[@delbosquevacations]

I did notice there was not a rope separating the line like others do.

[@billdea8963]

Sorry you had to go through this. As an Elite member also, I've come across this several times by the people who think they know everything but do not OR cannot read the sign that says Elite or Suite .

[@delbosquevacations]

Several times is shocking but I guess is always that person somewhere. I loved the rest of the cruise.

[@masonrussell8066]

That’s the thing - there’s a sign! I’m also Elite and my wife and I book suites exclusively. I’ve never seen a Guest Services desk that did not have the “Elite and Suite Guests” sign displayed prominently.

[@barbarayoung4677]

Why on earth didn’t cruise staff address this? Horrible experience for you!

[@delbosquevacations]

I had the same thought. The rest of the cruise was amazing.

[@salvadorsoto7941]

FROM WHAT YOU SAYING , LOOKS LIKE YOU HANDLED JUST RIGHT , YOU KEEP YOUR COOL AND DIDN`T ALLOW THAT "KAREN"TO GET THE BEST OF YOU , SHME SHME SHAME ON THAT CRUISE LINE FOR NOT PUTTING A HANDLE ON IT .

[@delbosquevacations]

Thank you!

[@lisasuzanne8474]

I can't believe that another guest didn't say something to her. Geez.

[@delbosquevacations]

I didn’t because if something was going to get kicked off the ship it wasn’t gonna be me

[@ShaktiShelly]

Disgusting behavior from an adult

[@delbosquevacations]

Agreed

[@dojo1249]

It would be smart to have seperate lines out of site of each other.

[@Nana-Opa]

Even though you hear of the KARENs out there, it is still upsetting when it happens to you. I had an airline issue. Ugh

[@delbosquevacations]

There always that person some where. I’m just glad it’s not often.

[@FlyingMedic92]

You did what you should have. Basicly ignore the one yelling and dont let what others do set your mood or influence your happiness and enjoyment. I never understood how people go on a cruise vacation so angry. Its like youre on a cruise how could you be so mad and angry about small things. I like to tell people, chill relax, dont worry, roll with the punches, dont let the small things ruin you time. Yeah its a long line but youre also on a vacation in the middle of the ocean, usually coming from or going to tropical weather(unless youre on an Alaskan or other type of cruise) why carry that anger with you and let one small thing wreck your trip. Sometimes there are small inconveniences, but if someone is letting it ruin their trip and just setting them off to be angrier and angrier, their priorities aren't where they should be while on vacation. That lady is the perfect example of that. Shes still on a cruise, hundreds of miles away, but yet she is more focused on what everyone else is doing, and more focused on a small inconvenience and letting that set her mood. It really does go to show, some people aren't happy with anything.

[@delbosquevacations]

That was my thought. I was dressed up for formal night and ready for the crown grill. In my head I was wonder why this woman was so upset. I didn’t want that to ruin my mood.

[@123Rockchild]

Why didn’t you film it? 🤔

[@delbosquevacations]

Why would i?

[@123Rockchild]

@@delbosquevacations Because your video would be more interesting and impactful if your viewers could actually see this “Karen” in action. Make sense?

[@MikeMiasuki-vy3xx]

Watch your bill. We have been charged for drinks at bars in the past. We do not drink so they get removed. If you get threatened: start asking for security. Things will change really quickly. Keep your hands where everyone can see. Keep yelling for security. Keep your cool and say nothing but "security".

[@delbosquevacations]

That a good idea

[@green8718]

I feel sorry for the woman's husband. I'm sure that this isn't the first time that she has done something like this.

[@delbosquevacations]

That was my thought. He had that not again look on his face.

[@alallen2767]

OMG! Was she drunk? Good on you for staying cool, but that sounds awful. Glad it wasn't really a Princess thing.

[@delbosquevacations]

She didn’t seem drunk that is why it shocked me so much.

[@Wellch]

Capt Stubbin should have stepped in and said something.

[@delbosquevacations]

Agreed

[@lisasuzanne8474]

Did you say Tinder???

[@delbosquevacations]

Tender not Tinder. Tender is a small boat that runs between the cruise ship and the dock to take passengers back and forth. It is used when the port is too shallow for the larger cruise ships. Elite members get priority access to the tender boats.

[@rosafernandez1972]

Where was security. That makes no sense

[@delbosquevacations]

I kept thinking any second now. But no security showed up

[@edg8535]

Karen was either drunk or on drugs. The husband was used to this type of behavior.

[@delbosquevacations]

His reaction definitely made me believe that. He had the “here we go again.🤦‍♂️” Look

[@karenrasmussen284]

Was her name really Karen? Or are you just generalizing?

[@delbosquevacations]

I have no clue what her name is. I was generalizing

[@cybercheetah7542]

I understood. How dare you be elite. The husband agrees, it’s bs … is the usual behavior

[@delbosquevacations]

I know the audacity of me lol

[@karenmbbaxter]

You need to tell her that you are in a medallion cruise members' line........If I hear the word 'elite' I would just think someone thinks they are special and gets priority services.....The cruise line needs to change the name from elite to stop confusion. ....Explain to others it's like business class on an airline where you have a different queue.....Once things are explained properly then people get it.

[@delbosquevacations]

She understood that very clearly. She even mentioned that it is BS that there is more than one line and went on how amusements parks and airlines do that same thing. These lines make people entitled and should not be a thing anywhere. And anyone anywhere that using these lines are horrible people.

[@constancecondit4349]

No one likes elites! 😂

[@delbosquevacations]

I guess I’m one of those people now lol

[@Monicmem1964]

I’m less than scum I guess cause I will be a first time princess cruiser soon. I guess I can’t even get in line. 😢

[@johncameron4194]

Oh nice level. Congratulations

[@delbosquevacations]

Thanks!

[@SoloCruising]

I’ve seen this also. 😢

[@delbosquevacations]

Hopefully not common.

[@paulaarmstrong8431]

Egads. Horrible experience.

[@princesssweetpea9205]

Hey..... this crap happens everywhere! Why the need to call it out as 'only on Princess'????? I see that you are calling this lady a Karen... I know I should't even ask... but something about the way you described her comments made me think that maybe she wasn't the commonly described 'entitled, white, woman'. I am glad to hear that Security did finally show up. It is too bad that, like on many cruise lines, rule breakers and lesser 'confrontations' are just ignored.

[@delbosquevacations]

It does happens everywhere. that is why I briefly brought up carnivals reputation. This is just the first time in 9 cruises with 4 different cruise line that I have ever seen this personally. I do see it ALLLL the time at airlines lol.

[@jcspotter7322]

This truly happens on all cruise lines. I wouldn't be opposed to getting rid of priority lines to get rid of one level of karens

[@sharondalynnewton7562]

I would have pressed charged against her. Harassment and defamation.

[@MitchMadruga]

@@sharondalynnewton7562they were on a cruise ship in international waters. Is he suppose to take her to the The Hauge in the Netherlands to the world court?

[@cruisingforone]

Same thing happened to me.

[@delbosquevacations]

And this is my first time ever using this benefit 😅

[@armanddefrank7984]

Racism

[@johncameron4194]

Glad how you blocked Karen

[@im2bused]

I would have just let her go next….

[@delbosquevacations]

I rather not reward bad behavior.

[@teresapatterson1253]

Absolutely not! Letting her go next would just increase her self entitlement. Shame on guest service staff for allowing her to bully you. I hope you mention this incident in your feedback post cruise.

[@delbosquevacations]

I didn’t in my response but I my wife has not filled hers out I will be sure to mention that

[@Marvin-P]

A waste of a video.

[@delbosquevacations]

Thank you for the feedback

[@ld5954]

And still you watched it!🤡