Kawasaki Mule Update #3

[@davidcarter734]

Finally got the $500 accessories letter. Thanks for the updates.

[@joedemarchi4020]

thank you Ryan , I have stayed out of dealership due to my frustration , the loss of use is maddening , wonder if anyone has started an action against the dealership for their money back , let them deal with Kawasaki bureaucratic doublespeak , what leads us to believe this will be resolved soon anyways

[@ruthoutdoors]

Unfortunately I'm thinking the dealer has their hand's tied. This is a Kawi problem. I have not received any messages yet from anyone saying they have filed suit. I would imagine at some point someone will have had enough and take that next step. I am hoping this a simple ECU flash and we are back in business.

[@gregbrooks3577]

I got my repair letter today. Dealer call next. Fingers crossed.

[@larrybuttress2594]

Appreciate your updates!

[@erics855]

He said, she said, its all just noise at this point. My Dealers Service Manager told me 2 weeks ago just the opposite of what your posting! That these combustion explosions are happening on Cold Start’s (not hot starts). Also that they had one in their dealer shop that blew the intake structure off (and into pieces ) on a n initial cold start. Also a Kawasaki Insider posted on a Forum several weeks ago this it was a ‘Cold Start’ issue.

[@ruthoutdoors]

As this evolves, so will more information until ultimately there is a solution. I have heard cold starts recently and I have heard hot starts. I am only giving info that I am getting from others and from what I can gather. I am not a specialist in the machines. Please don't shoot the messenger. This is a place where we can try and help each other out, etc. There are a lot of us, and we are feeling the same frustrations. In the end, it will all work out, just trying to navigate this thing.

[@pvfirefighter38]

The dealers don't know much more than the consumers. I had 2 svc managers tell me it was from hot starts, but heard the opposite from others. We won't know until they issue a fix.

[@ruthoutdoors]

@@pvfirefighter38 I just put out another video. I got an email from kawi. seems like its headed in the right direction.

[@ruthoutdoors]

Consumer Product Safety Commission (CPSC). yes I know I screwed that up before all you call me out.

[@Fyoutube-m2v]

Thanks for taking the time to update us it's a shame but it's the world we live in If we would all stick together we could get reimbursed our payments

[@ruthoutdoors]

I like this idea!

[@JenniferBarciszewski]

Thanks for the updates!

[@AchillesLeontakianakos-ib5dv]

Hi I have the same issue here in Australia and I was told last week by kawasaki that they will give us a date by the end of the second week of June.

[@ruthoutdoors]

Is there a dealer there for you or did you get your mule shipped?

[@vicviv9275]

There is what's called the Magnusson-moss warranty act. If the machine is that dangerous they have to buy it back from you. That act protects the buyer. If they won't buy it back from you you can successfully sue them.

[@ruthoutdoors]

Thank you vicviv, I am reading about this now.

[@scolson6438]

My mule was cold when it blew up.

[@pvfirefighter38]

That’s unusual, but fuel loading can happen when cold. Did kawi or your insurance company cover your mule? Is it a 2024?

[@ruthoutdoors]

After this happened what did you do? Take it to dealer? What did they say? Can you provide us with any info?

[@erics855]

yep, thats what my dealers service manager, told me, and a kawi insider online from a mule forum. Cold starts!

[@ruthoutdoors]

And thats what scares me. I scared to run mine because if it shits the bed kawi wont cover. ​@@erics855

[@tnscmh2o]

I visited my dealer for another dose of displeasure. Was told Kawasaki will be contacting me via phone within a few days. I won't loose sleep waiting on this call given the handling of the debacle to date. One positive, my State Attorney General office has become involved in my case and contacting the manufacture. In my state federal and state "Lemon Laws" may hopefully be of help. If a vehicle cannot be repaired under warranty in 30 days or less the purchaser can be entitled to a full refund. Visit your specific State Attorney General office and or Dept of Consumer Affairs for details. Has anyone considered what resale value for these machines have dropped too? It's questionable if we can even sell or get more than salvage value then we dance with liability issues. Long term our units value could be fractional at best. I continue to ask for my full refund and let my good times roll with hopefully any other brand except K following this debacle!

[@Thatboigabe]

The dealership can't do anything for you?

[@ruthoutdoors]

Nope. Nothing. When I called the dealer they had no clue there was even an issue.

[@Thatboigabe]

Kawasaki will probably make the dealer fix all this while under warranty.

[@ruthoutdoors]

@@Thatboigabe Yes, we are just waiting for Kawi to give the dealer the fix so we can all move on and drive our bad ass mules.

[@Thatboigabe]

😂

[@RobinBriggs-m3x]

Just to let yoy all konw mine did back fire through the intake and blew the throttle bodt off whenthat happened the RPM's went out sight shut it off started it again the RPM's went out of sight agen slid the throttle body back on used a wire tie to hold it on this happened before the recall took it to the dealer to get it fixed before i picked it up i got the recall in the mail Dealer knew nothing about it until showed them. they said they repaired it but don't drive it until there is a fix THIS IS THE WORST SERVICEDEPARTMENT I HAVE EVER DEALT WITH

[@ruthoutdoors]

what location is your service department?

[@RobinBriggs-m3x]

@@ruthoutdoors central calif.

[@ruthoutdoors]

****6-5-2024**** This morning I contact the CPSC and spoke to Maureen. She said she didn't have any information to share on our recall. In this video I spoke about the CSPC, please see watch to understand. -Ryan