IT:Entry Level Helpdesk (Tips and Tricks Level 1)

[@Edusm17]

Rural areas across the country are in desperate need for IT. I just got a Director position at a school district. It was a name my price situation. Opportunities are out there!

[@jarrettmoore6458]

What was your price?

[@the3rdchannel839]

@@jarrettmoore6458 5

[@drumyogi9281]

​@@jarrettmoore6458About tree fitty.

[@TeamxiLLeSt]

TELL US THE PRICE PLEASE

[@evangelistestellaovono4986]

Exactly wich part of Rural I am interested

[@SURPRISEURBAD]

Hey Kev! I just wanted to reach out and thank you for your videos. ~3 years ago I got into my first IT job, largely in part due to your videos, and now I'm starting a new one at a healthcare company. I'll be starting out has T1 helpdesk but got a boost in pay and should be able to work my way up fairly quickly!

[@KevtechITSupport]

Good luck

[@Kinsman19]

Very nicely done. See, THIS is how courses should be taught. All of them. It is practical and hands-on. Of course all the vocabulary is important, but practicality should always come first.

[@lakslsla6996]

Kevin, you are PH.D. of IT This is really helpful I also want remote working environment Now I don't have to go to user offline to help them. Powerful tips ! Thank you

[@AllEliteFunkos]

Just started working as IT support. Just subscribed!

[@KevtechITSupport]

Cool, good luck.

[@SilverShotHD]

Dude. Had no idea you could remote to other machines on a DC like that through Computer Management. Thats awesome. I know im three years late but lol

[@ram.hello500]

It was great. Thank you heaps Kevin. You bring so much to us and I am literally out of words to appreciate your efforts. 😊

[@KevtechITSupport]

Thanks Babu

[@AC-db4ek]

Hey Kev. Thank you for your tips. I will start this job next week after 20 years not doing it. Last year I did customer service support for an airline passengers but not related to IT. I'm a bit nervous but they will provide me with training. It should be fine.

[@KevtechITSupport]

@@AC-db4ek good luck

[@ZayoProd]

Landed a Service Desk Technician Remote position. It will be my first IT job(6 month contract) to kick start my career. I start in July 5th, until then I will be watching all your videos!

[@KevtechITSupport]

Good luck

[@ZayoProd]

@@KevtechITSupport Thanks Kev, in my interview I mentioned how I use virtual box to learn more. Your videos have helped a lot

[@SuperNotaku]

Neat. In IT, theres always something new to learn.

[@KevtechITSupport]

Yep

[@jmedz893]

I just woke up & it's 5:30am here in UK & I'm watching this ! Thanks again Kev

[@jmedz893]

Btw nice trim !

[@KevtechITSupport]

thanks lol

[@rockymuscia4341]

4am in the UK and watching as well. Coffee and KevTech before work

[@jmedz893]

@@rockymuscia4341 Good morning my fellow UK IT enthusiast ! Have a great day

[@mercxn3002]

follow you on linked and have been watching for a while. thanks for all you do Kev I have multiple interviews lined up for help desk!

[@KevtechITSupport]

@@mercxn3002 good luck

[@sanjaywilliam6200]

This is really helpful. Thanks alot Kevin. Looking forward to more helpdesk tips and tricks vids from you.

[@UncleLuke92]

man it's 2024 and I finally have an entry level desktop admin interview. Your video really put me on game and I'm more confident going into the interview now. I know base level stuff, but I'm transitioning into IT from sports & education. This has made me so much more comfortable

[@KevtechITSupport]

Awesome. Good luck.

[@cruiseedwards4657]

How is it going brother

[@chrise5127]

Thanks for the tips Kev! New in IT and I always find really good info in all your videos

[@KevtechITSupport]

thanks

[@genjioto]

This is so helpful, thanks alot. Going through some interviews now and making sure im prepared for my second round of interviews

[@mango-nz7kp]

How did it go?

[@genjioto]

@@mango-nz7kpcurrently texting you from my helpdesk job, been here two months now thanks for asking!

[@tato2493528]

one day you'll be rewarded for all your services. ty, sir i need to binge watch your videos

[@KevtechITSupport]

Thanks. Someday.

[@michaelstanosz7542]

Those bonus tips are where it's at. Thanks. Now just need to keep them in the back pocket.

[@KevtechITSupport]

cool.

[@NauticaNC]

thank you for this, you have been great and i cant wait to work in the field.

[@paradigmshift7541]

5:52 So in this case regedit is used to confirm that they are not telling you the wrong drive to remap to their computer? Also, can you remap the drive directly from regedit, or again is regedit only to find out which drive they actually have mapped? Because in this example you remapped "Janet's" drive directly from her computer, not regedit. Thanks for all the help Kevin, you've been such a blessing!

[@KevtechITSupport]

You will mess up the pc if you do it from regedit. Best to do it from mapping the drive. Yes, it's to confirm the share drive or you can type net use on cmd.

[@samgonzalez1447]

This is awesome training thanks! Love your work!! 👍

[@shoaibhussain7300]

Great video Kevin. This was very informative and easy to follow!

[@KevtechITSupport]

cool

[@ekeminiumoh6008]

I love the way you explain things, this video was amazing

[@KevtechITSupport]

Thanks

[@Bowlingkegel97]

Thank you for helping people grow ! and for investing your time

[@KevtechITSupport]

Thanks

[@TheBackyardHangout]

I’m looking into changing my career and Im getting my google it cert, just want to get the most out of my work

[@AzizIzgin]

Very nice video! very helpful. You have made it easy without babbling too much. Question, do you also have a guide where you show how you set up your virtual environment at home like you are showing? I'd like to do the same. I was thinking about taking a course for IT helpdesk level 1 through Udemy but this is awesome tips , maybe I won't need them if you have more good videos like this ?

[@KevtechITSupport]

Look at my helpdesk video.

[@AzizIzgin]

@@KevtechITSupport is it labeled just “Helpdesk “ ? Is like a series of videos or one long? 🙏🏻

[@KevtechITSupport]

Bunch of videos on helpdesk and some advanced topics.

[@eliassaclolo9511]

This is actually helpful, thanks!

[@KevtechITSupport]

Glad it helped!

[@TheSamale]

Hi Kevin tech I have level 1 strata need more information about next level please let me know advance thanks. 🎉🎉🎉watching from United Kingdom 🇬🇧.

[@KevtechITSupport]

Look at the job description and focus on that.

[@TheSamale]

Thanks mate for advice that will do.

[@ccxfrank109]

Not gonna lie, I'm trying to get into this IT program and I'm nervous as heck. I don't know why.

[@KevtechITSupport]

You will be fine

[@tophmcgoph9229]

This is great informatiom but any company worth their weight is going to have a remote monitoring software, something like solarwinds or connectwise.

[@KevtechITSupport]

You will be surprised lol. Some companies are super cheap and look at IT as a cost.

[@elvinguerrero2596]

Thank You Kev real good tips. 👍 Up

[@arpitads4]

Great content, Kevin!

[@KevtechITSupport]

Thanks

[@bimalacharya9567]

Wow, such great information with out any cost. Thanks for your information.

[@Karim.Toronto]

Great job Kevin 👍🏽

[@KevtechITSupport]

Thanks

[@twana72]

Thanks king : ) i will appreciated if you have earlier video about windows services and event viewers.

[@steventelfer8186]

Goof stuff! So glad I found your channel.

[@rafaelhernandez4872]

im looking around the It industry and help desk seems to be the top #1 to start with as a career and I know nothing

[@jrodriguez4024]

Very simple, but useful tips!

[@dj10schannel]

Awesome! 👀

[@TeeReach]

Great video Kevin but a bit fast for rookies people like us.

[@KevtechITSupport]

You can always slow down the video on KZbin settings. Thanks

[@Rajbharath10]

Thank you for the advice and information.

[@PKTraceur]

You taught me a lot, thanks man.

[@KevtechITSupport]

Cool

[@Heyfa]

Thank you Kev this was so helpful!!

[@Misingnos]

Dude you are a life saver 😮

[@Hodenkat]

Thanks for keeping it positive!

[@masoodjamily]

Thanks man. This is amazing tools to learn

[@it_security_courses_online]

Have you tried turning it off and on again?

[@stealthyarcher1382]

Thanks Kev!

[@Stoneface_]

Great video and thanks for the tips

[@tonyverduga]

Kevin, I didn't know you could do that :)

[@KevtechITSupport]

Nice

[@amandapennies]

Thank you 🙏

[@Bewater0722]

really helpful, you remind me how to restart the service by remote console. thanks a lot!

[@TheBackyardHangout]

You are the greatest

[@asenseless]

🔥🔥🔥🔥

[@abdelrahmanramadan6207]

Thanks a lot Kevin. what is your advice to learn all this stuff?

[@KevtechITSupport]

Build a home lab

[@Lofi-rq3tp]

Coding student..applied for my first tech job...cell phone rep..got an interview next week..💯

[@KevtechITSupport]

Good luck

[@Lofi-rq3tp]

@@KevtechITSupport Landed my first tech job..cellular help desk...good media 💯💢💥

[@KevtechITSupport]

@@Lofi-rq3tp nice.

[@Lofi-rq3tp]

@@KevtechITSupport Cellular sales counts as tech right?

[@KevtechITSupport]

@@Lofi-rq3tp if you plan on working tech sales, yes. You can also leverage that job to land a helpdesk job or something else.

[@revolutionaryforall]

Hi kevTech what advice would you give newbies in todays market. It seems every hiring manager wants candidates to have entry level experience for entry level jobs and the graduate degree means nothing.

[@KevtechITSupport]

Build a home lab, network on LinkedIn, join social events, talk to job recruiters, make sure the resume doesn't suck.

[@andrecannon8559]

Appreciate ya. Can you do one on creating or recreating a user profile in registry?

[@KevtechITSupport]

Sure.

[@andrecannon8559]

@@KevtechITSupport thank you

[@KevtechITSupport]

here you go kzbin.info/www/bejne/sHuUdXiLmbJlack

[@andrecannon8559]

@@KevtechITSupport i enjoyed it! Thank you. Very informative

[@TheAntarcticaProject]

🔥🔥

[@Ethiopianpiano]

Dude that's cool

[@sunilsigdel4533]

hey Kevin how can I join live sessions. I am interested to join if possible please let me know. cheers for your work mate !!

[@KevtechITSupport]

Were on discord, the link on the video. I announce it on discord whenever I go live.

[@MikeCav23]

Great video

[@tonyverduga]

Badass!

[@adoapp1]

Thank you👍

[@mapledragoon1]

Thank you for this. 😊

[@claushawnpennerman9384]

This is great.Kev do you have a degree?

[@KevtechITSupport]

nope. I have no degree.

[@mohammedhamza9102]

Good job

[@jahbless4063]

Subbed 👌

[@davidmurph3048]

This works for a local network what if you work with a large tenant on 365 with different domains?

[@jason3895]

this video is sick !!!

[@jason3895]

do u have part 2 ? thx

[@KevtechITSupport]

You should probably look at my helpdesk playlist

[@jason3895]

@@KevtechITSupport thanks bro i will chck

[@olasunkanmiomotosho465]

Hi Kev. Please what is Tip #2? I am having hard time understanding it. Thank you 🙏

[@KevtechITSupport]

I'm on discord. Join discord if you want to talk to people.

[@bermain9878]

hello sir im form indonesia 🤝maybe i was really late here but thank you so much for this educational video, so umm i see that you are using oracle vm virtualbox, but when you are actually doing your remote job while accessing your client windows device, are you using another program? maybe something like teamviewer? or perhaps just assisting your client via zoom?

[@KevtechITSupport]

Really depends on the company. Some use bomgar, some use TeamViewer or something else.

[@bermain9878]

​@@KevtechITSupport alright thank you so much for your time sir 🤝🙏

[@ltigre2031]

thats crazy! never knew that at 3 oo

[@ltigre2031]

i dont understand where desktop1 is? is it not on the screen? oh i get it , the VM name is not the same as pc name on active dir

[@eddieme2009]

thanks very helpful

[@AussieIndianEats]

I have my interview tomorrow for IT support officer. What other things I should learn

[@KevtechITSupport]

look at the job description.

[@adiflorense1477]

1:04 Sir, is the operating system virtualization?

[@KevtechITSupport]

Yes, virtual box.

[@ouranosds]

Enjoyed the video. Do you have any course recommendations to help someone prepare for Entry Level IT Support?

[@KevtechITSupport]

My whole channel has videos on IT support. You need to be more specific

[@ouranosds]

Im not sure where to start. @@KevtechITSupport

[@KevtechITSupport]

@@ouranosdscheck out my website kevtechitsupport.com/helpdesk-getting-started-1

[@ouranosds]

Thank you Kevin will do!@@KevtechITSupport

[@halo2bullseye922]

Thanks for this!! It helps.

[@TheBackyardHangout]

I have a question, when I am looking into finding a help desk job, would the medical field be a good place to start, or would customer service be a good place to start, I’m trying to figure out where to start

[@KevtechITSupport]

You need customer service for both. Working in the medical field is very stressful. That depends where you want to work.

[@TheBackyardHangout]

Thank you man, your Videos are helping me grow to get ready to enter into my new career path, I just want to say thank you for everything you do, you’re helping a lot of people and you should be proud of yourself

[@claudiamanta1943]

3:40 Is that allowed, though? There must be a procedure to follow- if nothing else, to check if they should have admin privileges.

[@KevtechITSupport]

Every company different. That's why it's important to ask questions.

[@kuil]

I guess it depends on the sensitivity of the work. If the machine is practically a ‘public computer’ for employees to share doing the same non-privacy sensitive work it should be fine. Blocking admin rights normally just to prevent dumb users from breaking the machine.

[@sunitamaharjan522]

Hi Kevin. Would I be able to get classes from you?

[@KevtechITSupport]

I don't really do classes.

[@mrslowbuckz8528]

Thanks Bro

[@shabnamhussain9361]

Kevin could you please ping me video link for active directory troubleshooting... Thanks in advance buddy

[@KevtechITSupport]

kzbin.info/www/bejne/jpuzdHWoapt8rK8

[@christiankwameatoaddae1119]

must the said computer be in the domain or workgroup to be able to do all this

[@KevtechITSupport]

Domain yes

[@rizwanhaque5715]

Thats cool I had issues where user doesnt know the path of her network drive. So by this regedit trick hopefully il will be able to get her network path. I usually tell the user to get the network path from her colleagues and then re map it. Kevin can you please demonstrate some tricks with outlook registries 0365 like if it freezes continuously even after quick repair mainly when user is using win7 os and having 0365. Can we fix those issue with regedit tricks.

[@KevtechITSupport]

I already have videos on outlook, word, excel. I don't have a license for office 365 but it should be the same troubleshooting.

[@stevena1425]

I know what the CPU is and what ping!. I need the job experience I have the knowledge of any IT worker has. I'm looking for remote work only thanks.

[@ayinntuli9704]

Hey everyone At 5:08 he says use c what I cannot hear what word he reffers to after that? Please help

[@KevtechITSupport]

C dollar sign

[@youturunnyng]

Ruben Godoy islas

[@stevebrewer3159]

for remote drive mapping I use a bat script and copy it to their desktops.

[@KevtechITSupport]

we don't do that here because security doesn't allow it. It depends where you work and if IT allows it.

[@youturunnyng]

Compiury

[@deadly_cutie5259]

I have been struggling being a IT helpdesk... 🥲🥲

[@KevtechITSupport]

learn fundamentals.