How to Fix Misrepresentation Suspension in Google Merchant Center

[@KeyCommerce]

Hey guys, are you struggling with a suspended Google Merchant Center account? We now have a service where we fix your account for you. We also offer a full money-back guarantee and we get most accounts fixed within 2 weeks. Go to our page here to learn more: keycommerce.com/google-merchant-center-suspension-fix

[@sandradcaro5940]

Hi Sam, I'm just dropping a message to thank you. I got my Google Merchant account suspended for misrepresentation. I stumble upon your video, took notes, made an action plant to fix things. With so many people saying that they didn't get back their accounts I sort of gave up on the idea of getting it back, but I used the template to improve consumer experience. Without requesting a review or anything, I woke up one day and my account was reinstated and the products that I left in the feed (after a thorough clean up of the store) were approved for free listings and shopping ads. What I am doing now is adding products one by one waiting to get them approve with no issues before I added another to the channel. I know, it might not be a great strategy but is working for me. I have zero background and knowledge on ecommerce and entrepreneurship (obviously), marketing is foreign to me, I started the shop because I decided to stop thinking about it and do something. It has been a steep learning curve. Your videos and your knowledge gave me the tools to keep researching and learning and growing. Getting the merchant account back gave me the boost to keep going. So thank you, thank you, thank you

[@ur60x]

Hey Sandra. Is it possible to look at your website please?

[@KeyCommerce]

Hey guys! We've now made a 37 video guide to help you fix your Google Merchant Center Suspensions. Check it out here: keycommerce.com/google-merchant-center-suspension-guide/ It includes 37 videos going through the causes of suspensions (in Merchant Center and on your Ecom store) and also provides an 87-point checklist you can use to audit your own store. I also show you the process of how to request a review (properly) with Google.

[@jenggisprabowo2410]

Hi Sam, what about if address is po box and phone number is in australia but i want to advertise to usa and canada, is it possible?

[@Ayoubv-d5i]

@@jenggisprabowo2410 UP

[@salsakusuma8640]

Up. I hope you reply this question

[@KeyCommerce]

Hey guys, yes you can run your campaigns worldwide - you don't need a Merchant Center account for each individual country. I do caution against using a Virtual/PO box in the vid - I recommend getting a physical address if possible because Google does frown upon PO Boxes.

[@aneelafazal2564]

@@KeyCommerce can your company help me with account suspension issue. I have tried and fixed everything according to your videos but I need someone to help get my account un suspended.

[@KeyCommerce]

Hey guys, be very careful about anyone that you see posting comments on my videos trying to get you to message them on Instagram or Whatsapp. I've received 5-10 messages from a bunch of people saying that they've been scammed by these whatsapp/instagram accounts. Be careful!

[@GoatedGang]

what if you dont have a physical business addess and dont want to put your home address?? This is crazy that some of this stuff is required for an online store

[@siripornsommana5211]

Thank you Sam! I am facing this problem for a month now only with the enhance free listing problem with GTIN and MPN code which right now I am asking Google to help me out with feed rules added for identifier_exists set up. Awaiting for his help. Any advise from you would be highly appreciated. Thank you again.

[@ElhoumaMarketing]

hands down to a legit resolution video 👐👐, worked for me

[@supernova4760]

I got suspended too the issue was print on demand products. They want a real store with real inventory, a real address, etc. Their policies simply do not align with the entrepreneurs of today who have most of their businesses online. Google merchant policies are strictly designed to support only brick and mortar businesses.

[@dodoal001]

I dropship and my Google Ads are also suspended

[@Ak-Kahf]

Wait what? So i can't make my print on demand store with printify?

[@feedarmy]

Great video, I would like to add some pointers. 1) Virtual addresses and PO Boxes are generally not allowed. 2) Creating a new merchant center account is considered circumventing policy violation. 3) Creating a new domain is also considered circumventing policy violations. Both point 2 and 3 and serious violations and if caught will be a permanent ban. It is best to always fix the initial account.

[@KeyCommerce]

Good points ! For 1) that's why I recommend a physical address above all else. 2) Agreed, that's why it's a last resort. 3) Yes, agreed, that's why it's also a last resort. With the example I mentioned in the video, that guy actually had received an email from Google saying that he had a permanent ban before starting the fresh domain/account. Even though he believed he had not violated a single policy, Google would never tell him what caused the suspension and just said he received a permanent ban for life, for that account. Creating a new domain was the only way to have any hope of getting onto Shopping at all ever again (which is why I recommend it for those last-resort cases amongst viewers). It was done at his own risk and the same is true for all viewers - I wouldn't recommend this unless you have no hope of getting the old domain name live ever again.

[@nikola385]

@@KeyCommerce Me any my friend follows all the rules got band even we create all the information fresh. new domain, new server, new google account connected to a new phone number, different IP, different browser, and this is the 4th account that googles banded even is a totally new one with ll fresh info. do you know a way around it? and is any one else facing a similar issue?

[@hueymaychong8763]

@@nikola385 Hi, did you purchase or use a real address and phone number? im about to start a new store as my gmc account has been suspended permanently as well. And i am not sure what is the reason as google couldnt explain further.

[@yamilissereyes2971]

I have already created a new merchant account before knowing this or watching this video! What can i do now?? Just created new account 2 days ago. I have not added products yet.

[@ActionFigureResource]

Google help told me to try to use a new Merchant accopunt, which of course got suspended. Everything mentioned here I have done.

[@OlgaUSA196]

Hello Sam, thank you for your video, I can't open the links, nothing work

[@dimashevchenk0]

this process of removing suspensions is so stupid. I just created a test merchant center and google banned it and the linked google ads account as well. I don't even need google shopping and unable to fix what they require. But they ask me to fix these errors

[@theresacarrington]

Sam...I followed every step..shipping page..policy page..warehouse location..return policy..address.phone number..I went through EVERY step.. etc etc..I asked for a re review and google said not only was I still banned I would not be re instated. I am a new on line seller..not spammy at all..just selling some t shirts and notebooks I make through printful. Nooooowww what do I do. I JUST DONT GET IT!

[@satish8628]

same happens with me.......i dont know what should i do....

[@glitterchimpdesign]

@Mr Sam Baldwin I've recently been told by google merchant centre that it is because my store is selling Print On Demand products and that business model is simply not acceptable anymore - and no amount of fixing up policies and correcting contact details etc will help.... Do you know anymore information about this? But if anyone has recently created a POD store and have been able to use google merchant centre without being suspended I would love to know how you did it? :)

[@mkt3yo68]

Hi Sam, I followed all your advice on fixing suspended Merchant account, but could not succeed. This store had shopping ads for more than 3 months and we use an app to manage the feed, it expired and feed & account when unclained. By paying for the feed app we manage to take it back live again. However after 3-4 days it got suspended, I change policy pages, also delete feed app, create a feed using googlesheets manually and applied for review two times. Got rejected both time. Can you work on this. How can we contact you direct ?

[@athanasiosapostolou4826]

I am in the same boat. Just a few minutes ago I was informed by Google that they will not reinstate me. And the funny thing is I do not know what happened. I spend 3 weeks building the webpage working 18 hours per day and putting all my hopes into Google ads but now I am lost. Is there any hope for me to do some decent advertising to promote my site?

[@satish8628]

same happens with me....what is your status now??

[@chris514aroundtheworld1]

my shopify products are made 100% with a dropshipper... and my account been suspended for Misrepresentation. Do you have video for that (dropship business to setting the taxes, etc.)?. thanks, very informative video.

[@shamsulalam1352]

don't do that. You should have to upload a unique product title with an image. Google doesn't like users to feel misled

[@mcwin3415]

I tried contacting you about your merchant center services but have not heard back from you guys. It's been over 24 hours. How do I sign up for your service?

[@winniecheuk5147]

Thank you so much for your video, it's really helpful😃

[@saarangsuryavanshi2955]

If we don't meet the threshold for a state and sell there, do we not charge any sales tax on the sale or do we still collect the state of origin's sales tax (the sales tax of where our business is based)

[@S1n__]

Good morning, I tried getting the services he offers but unfortunately you have to be within a specific “sales bracket” after taking the survey on his page.

[@StaceyGoldberg-e2w]

Locate these guys if you really still require an aid to getting this sorted . They did get mine done .

[@StaceyGoldberg-e2w]

_Cyber.kor1

[@StaceyGoldberg-e2w]

*TIP* : They're on Instagram 🧏❤

[@rvrrvr6412]

If I create new domain gmail and shop won’t google ban that account again?

[@davidpage3934]

Hi Sam,,, What do you charge to check everything is set up correctly before i request a review.. I have 1 store suspended for Misrepresentation and 1 store that has this error message .....Account isn't eligible for enhanced free listings.... Look forward to hearing from you

[@S1n__]

There is a survey on his page

[@marconistcyr]

what would happen Sam if we deleted all products?

[@liddoteeeparty]

You mentioned that you should state where the warehouse is located but I have multiple supplier warehouses located throughout the US, so how would that work ?

[@KeyCommerce]

It's advisable to use an address to which a customer can send a product back in case of a return. Adding a business address to the website is no longer a requirement by Google, even though we recommend adding as much information as possible. By doing this you're improving the website's transparency.

[@SeanGordon-ym4yf]

This video is super helpful. Thank you so much!

[@KeyCommerce]

You're so welcome!

[@anaszinoune4131]

My merchant account has been reactivated but still not eligible for enhanced free listings". Also, I dont know why my google ads is still showing "Your account is suspended" in red at the top each time I log in. On the preferences page it shows in the tab account status "active". Am I able to run ads now? thanks in advance

[@Don19941]

What business email would you advice to use? maybe I get misrepresentation still because of that, Im working on all these subjects aswell as the Checklist

[@NitinAnkil-cm8et]

My business address is not visible on my website so which address should I add on Google merchant

[@dmobeissi]

What if i have it to continue selling even if after its sold out, this is the policy I'm going with ATM, I'm buying products from my suppliers based on a sale made, so I'm selling then buying, everything is zero stock, but is available

[@you2buddy]

I'm Using Placeit templates is it against google's policy?

[@strawsdaily445]

for physical address can we make a PO box instead?

[@aaronkuan95]

Go google map get a random physical address. that works for me lol. 2 website, both gmc also approved.

[@meherunnoorrahman8882]

hahaha they want our customers to be easy to find us whereas google themselves are hard to reach wow!!

[@sucigarment1225]

Thanks Sam, it was really helpful!

[@KeyCommerce]

Glad to hear it!

[@mikeolson7656]

Is it possible to reinstate if suspended for punctuation? My acct was suspended because I had an exclamation mark. Misleading my customer. I didnt know.

[@mikeolson7656]

@@justanobody957 That was the exact reason they gave me. I have no reason to believe they would lie. Maybe you should take things for face value instead of reading into things and judging me. I've taken my business classes. And was reinstated after fixing the problem.

[@Junglesmurf2]

Mine said i had a parked domain, how to fix it?

[@mdrajib2097]

very informative your videos . this video I'm watching from Bangladesh.

[@Limitless_ViralContent]

What if you have all those setup and they keep denying?

[@StaceyGoldberg-e2w]

Locate these guys if you really still require an aid to getting this sorted . They did get mine done .

[@StaceyGoldberg-e2w]

_Cyber.kor1

[@StaceyGoldberg-e2w]

*TIP* : They're on Instagram 🧏❤

[@ecom_progresss]

Can i delete the product on my Google merchant center

[@olanrewajuelijah4532]

sir, how can i upload my products on google sheet i mean on feed

[@Rohomut2020]

hello sir,i can help ypu

[@balqisizham9601]

Mine got hard suspension on Oct 17th 2020.....today Oct 21st 2020 reinstated Hello, Thank you for contacting Google My Business team about your business information being removed from Google Maps! Based on the information provided, I'm happy to confirm that we were able to reinstate the listing for you. No further action is required on your part to verify it at this time. Once the listing is live again, it may take a few days for it to start appearing on Google. You can check to see if your listing is showing by going to maps.google.com and typing in your business name and address. Feel free to update your business information as necessary through the "Edit" option in your dashboard to ensure the data is correct and up-to-date. In order to ensure that your business information does not get removed again, be sure to always follow our policies and guidelines for representing your business on Google. Thanks, Google My Business Support

[@ballsaxaphones]

so you listed your business on google maps and they put you back on?

[@balqisizham9601]

@@ballsaxaphones yes, it's back online on Oct 21st

[@papusale]

@@balqisizham9601 Are you referring to the Merchant Center account or the Google My Business account? Seeing from the response you've got from Google, it's referring to the My Business account. Could you let us know if you actually got your Merchant Center account reinstated? If you are referring to the Merchant center account, did you link your My Business account to Google Merchant before you got it reinstated?

[@sandiweb]

What did you change in your GMC or the website?

[@ur60x]

Is it possible to look at your website please? Thank you. l

[@kostadinangelov6793]

Hey Sam. Thank you for making this video. What do you mean when you say don't make a fake business name? I have a registered business with a name which is completely unrelated to the product that I am selling on my one product store. Instead of using my real business name, can't I use a made up business name that matches the domain name of my store and which is relevant to the product I am selling?

[@yamilissereyes2971]

Curious about the answer to this as well. I have the business name as the domain name but that is not the actual legal name. Seems like google does not have a place to put this information.

[@PARADIGM717]

How to fix suspended account for shopping policy violation? I've fixed and I can't find the request review

[@KeyCommerce]

You will need to get in touch with their support to request the review (try the live chat).

[@PARADIGM717]

@@nitikthakur1698 yes, but I didn't call google, I added a feed and then got misrepresentation error. But now I have the request review option

[@keshavjindal1271]

@@nitikthakur1698 can you help me?

[@yogidianpramadi2042]

Hi Sam, how about 'untrustworthy promotion' ? Have you deal with this kind of situation ?

[@yogidianpramadi2042]

@@mdchibrahim5699 i didnt promote such thing like that. Any idea what else that might be ?

[@yogidianpramadi2042]

@@mdchibrahim5699 so your merchant havent been reapproved ,

[@yogidianpramadi2042]

@@mdchibrahim5699 me too, what do you selling right now ?

[@yogidianpramadi2042]

@@mdchibrahim5699 im selling phone cases and other stuff too. So you have made other merchant or still working on this one ?

[@yogidianpramadi2042]

@@mdchibrahim5699 so you're working on this one ? Why dont you just make another merchant ?

[@Sandysmakeupartistry]

Thank you so much 💓

[@KeyCommerce]

You're most welcome.

[@seekersaurabh]

What tax setting to use in merchant center if my business is located in India and sell in US?

[@aaronkuan95]

No need tax

[@abdirizakfarah7416]

Account suspended due to policy violation: Offensive or inappropriate content (Shocking content) how can i fix please

[@errorASMR]

What if you don't have a physical address

[@mikemahmoudmoubarak3091]

Hi there Mr Sam..do you have any solutions for suspending paypal account ?

[@glitterchimpdesign]

Hi Sam, have followed diligently your ways to fix my site, dotting the i's and crossing the t's. My site is predominantly my own designs on Print On Demand products. Is this the reason I am getting the misrepresentation message? Because products must be stocked?..

[@j_oneil]

So I have finally figured out what google is looking for to reinstate accounts, send a contact and I can help you

[@okechukwumark4312]

Please get rid of pod products google frowns at that.

[@joekosoglow7776]

I continue to get this message about my Google Merchant Account: "Merchant Center account is in violation of the following policies: Misrepresentation " - Do you offer a service to fix this?

[@luissantos6158]

Product data specification/ Doesn't the Shopify app do this for you, Iam SOOOO FRUSTRATED

[@kevinsimons8500]

I know that you have to specify certain fields in the Google fields verses what's on the regular fields.

[@alisher-pm2lw]

My merchant account is got suspended due to misrepresentation and untrustworthy can you please fix these errors. what can i do

[@satish8628]

sir i have used a review generator app...can this is a reason for suspension?

[@aaronkuan95]

No

[@NguyenNhan-yg4cb]

Hello ? Can you help me check my store please ? I've been mispresented more than 4 months

[@edeal117]

Please I have tried for months now but still can not get my account back. Please anyone willing to help?

[@saarangsuryavanshi2955]

Do we have to tax shipping for the states that require you to tax on shipping no matter what? or do we only start taxing on shipping as well once we meet the economic nexus thresholds in that state?

[@abenkerry237]

Hello Sam, the first time I tried uploading my feed it was disapproved and my account got suspended but then I read the required attributes and uploaded it again and got a message saying, my feed has been set up correctly and my product data can be used across multiple merchant center features. To see all issues, go to diagnostics. And all my products were approved but when I went to diagnostic, the same information when my account got suspended was showing which was disapproved products, what do you suggest I should do please?

[@alphiejoy]

Have you solved the issue?

[@expressivedezien]

How do I get you guys to fix it? I'm way to overwhelmed!

[@sandiweb]

As finding the issue is not easy nobody offers the service in the market! But always there is a way to back to GMC!

[@CanadaToronto_]

Can you help me fix the misrepresentation? Please!

[@shivanshtripathi3713]

yes

[@buylance3943]

Suspended account for policy violation hi it shows the following error in my merchant center how to fix this

[@KeyCommerce]

You need to find out what the policy violation was and fix it. Go through Google’s policies, make sure your site is up to scratch. Sometimes you can also call Google’s support numbers and speak to the Merchant Center department. SOMETIMES (not always) they can tell you what’s causing the error so you can fix it.

[@catsafeguard6921]

What about just simple "misrepresentation"? That's what we're dealing with

[@arifsayyed9967]

Same

[@jonseirycolley6199]

Great info! We have a created online real estate courses on Shopify. Since the courses are online, there is no shipping. Do you know if this would be a denial from Google? Or is there a specific way to place this on our Google Merchant? New to this and any help would be appreciated.

[@KeyCommerce]

Hey Jon & Seiry. Google doesn’t usually allow digital products on shopping - they’ll approve them on a case by case basis. I’ve personally never heard of anyone successfully selling them and I couldn’t find any solid info online about it either. Wish I could be more helpful here

[@kellygrant2290]

Well done

[@KeyCommerce]

Thanks :)

[@sunstee-ot8bz]

Hi Sam, thank you very much for your great videos. Can you recommend me a reputable virtual business address provider?

[@faisalshabir48]

Google is worst with so much of confusing and errors its so fustrating

[@brajainternational8736]

My account suspended

[@SnippetSaga]

i cannot relax ughhhhhhhh

[@davidbaptiste9705]

Anybody familiar with the "Website needs improvement" suspension?

[@Aigentcy]

Just cover all the bases so you don't get sued

[@yogeshselwad]

Thank u sam uncle 🤗

[@KeyCommerce]

No worries!

[@devteam4349]

I've heard one business owner had a security company perform a Penetration Test and he sent an attached letter from the Pentest company saying the website is safe and stable.

[@seeyouonthetrail4442]

I need your help, fixing my google merchant account

[@KeyCommerce]

Sure, you can always check out the service we offer for this here: keycommerce.com/google-merchant-center-suspension-audit/

[@disneykash4169]

ALWAYS Your Videos Help me alot can u bother to fix my suspended google Merchant Account i hav very less products tho my account has been suspended

[@waldenboulevard8047]

Hey guys, a quick secret to get on the phone with Google now... ask your representative to give you a call

[@janevu5824]

I just started and don't even have a representative.

[@CustomWheelAdapters]

I have over 5000 products, I will never finish lol

[@jameswu4278]

I did everything you said in the video but my account still suspended

[@NguyenNhan-yg4cb]

Can you check my account? I've been mispresented for several months now? I'm really depressed

[@ahsanbashirkhan9962]

Sir can you Please make a video on. List your local products for free through local surfaces across Google

[@jesustlanipareynoso4970]

Hola mr sam ayudame tengo ese mismo problema ya realizado todos los cambios pero aún continuó con la suspensión no sé si me podrías ayudar mi página se llama giftsandsurpriseboxes.com

[@lisajohnson8644]

My comment keeps getting deleted because I am letting people know about a petition for Google to stop doing this. Why don't you want Google to change their policies and help more small businesses?

[@KeyCommerce]

I'm not deleting your comment. It's probably youtube doing it because you might be posting a link

[@lisajohnson8644]

@@KeyCommerce That makes sense. The petition is over at Change. Thanks for your efforts to bring this subject to light and trying to help us. It's so frustrating as you know.

[@leonardolins1828]

How do I get a physical address and phone number? Thanks!

[@KeyCommerce]

Hey Leonardo, you can do this via different virtual office services that allow you to purchase an address in their office as well as a phone number (other services also provide a phone number too).

[@MsAmazingrace]

I just sent you a message through the link you provided. Please help!

[@yamilissereyes2971]

Okay so i have created a new merchant account before watching this video and knowing it was last resort, but it kind of was last resort because i had been suspended with no good reason for months! "misrepresentation of self or product" was the violation i fixed everything that was in this video. I have attempted to fix the issues and nothing. So i made a new acct with new email address. Hopefully this works. Has anyone else made a new acct and it work for them??

[@ballsaxaphones]

no its my fourth time too :/

[@eddyjamy4372]

Did your new account work?

[@k.h15]

Thanks Sam, could u help me please in my account