Cannot Connect to the App Store Fix

[@tamoreking1866]

thank you my dude. you helped me fixed what no one at apple customer service could do. *high five*

[@ciyaarahamaanta8041]

I found this video 01/24/2024 and it worked for me thank you very much :)

[@MateuszKrólik-w5b]

bro where do u find the file macintosh HD

[@attilavidacs24]

I'm getting the same issue on an old Mac Mini 2012 however when I check the certs they all look fine. I even tried a fresh install and still can't get the app store on 10.8.5. How the hell can I update it if I can't get to the app store?

[@keithcains_]

found a solution?

[@fl9pper]

Same! -_-

[@phls_paulo]

Found something ?

[@PelletFunFacts]

Make sure your time and date are set correctly. Sometimes even setting your clock to wrong time and then back to correct time will work.

[@PLACE_HANDLE_HERE]

can you do a tutorial for ios 4.2.1?

[@grainydayvibes]

This was really helpful, but I thought I would comment for anyone having trouble with this even after checking in the Keychain. I tried every solution I could find on the web, with no luck, and I didn't have any blue crosses in my Keychain... so figuring out how to use the fix was becoming really frustrating. Anyway, I ended up going into Network Prefs and choosing a new location for my internet set up. That completely solved the problem for me. I hope this helps someone out there. So simple! :D

[@linguinichowder]

Omg, this still worked after 8 years!! I tried over 6 different things on KZbin, none of them worked. Almost wanted to give up.. thank you so so so much!!!

[@den.james1]

@@linguinichowderhow do you do it???

[@HarpreetKaur-wu4jy]

Bravo! This work 😊

[@jeremywhipple]

Thanks! It's a complete mystery to me why this should work (and why that 'cannot connect' problem occurs in the first place), but it did the trick! Bless you for fixing this bug for me!

[@theLUCKYminute]

TY this still works for Big Sur App Store issue. Thank you

[@DragonMoon2995]

I'm not sure if this fix is still applicable with the latest updates (not that I'd know since I'm technologically challenged as it is) but even if it does still work, I do not have anything listed under "System Roots" in my keychain. Is that unusual? I'm having issues logging into anything that requires an Apple ID and it's driving me crazy. I do not know if it a problem with my mac, myself, or if it's because I'm currently living in a foreign country and my computer and phone are just like "f-that" despite the fact that the date and time are correct.

[@dianabrandt9823]

+DragonMoon2995 Did you find the problem? I am in the same position as you now!!

[@MsOZ1986]

me too..... did you found out the solution?

[@kingsleynwoko3172]

I looked and had nothing marked on my system root certificate , I tried everything listed here and nothing worked for me.what I did was to go apple website were I downloaded the older Mac OS version macOS Sierra( you don’t need App Store to install this one). Once it finish installing go to your application and open it from there ,you should be able to install the mcOS , bam I was connected to the App Store, and I was able to download high sierra that I needed . Hopefully this helps someone. It seem like the issue has to do with mountain lion mcOS .

[@isarose369]

how do you download macOS Sierra from the apple website?

[@deanm1228]

Thanks Abby Purcell. Couldn't reply to your post but your suggestion to change the location in Network Preferences worked for me. I had to create a new location with the existing wireless settings and then change to that new location which took all of 3 minutes.

[@johnnymac2266]

Fantastic! I've been trying to fix this problem for days without any success. This fix worked for me without any problems. OS X Mountain Lion 10.8.3

[@queena6159]

Just make sure that the time and date is correct..go and check people

[@VincentV88]

Ohh thank you!

[@marcusgd394]

THANK YOU MY HERO😊😊😆😊😆

[@aellis2007]

queen A thanks it worked

[@thesmorgasbord8036]

it was fine

[@sionetuiono3301]

my iMac with os x 10.6.8 had the same problem of inability to connect to App Store. I tried a lot of solutions including checking the certificates, changing the network setup, deleting the cookies, reseting the time but none work for me. Turned out that the Norton Antivirus was the culprit. I uninstalled it and the App Store works seamlessly after. I will install a newer version of the Norton later.

[@clayturner]

You are awesome. Not only did it fix the app store, I am also now able to access the iTunes store as well. I haven't been able to do that for years! Thank you, thank you!

[@ericarrensen]

instead of blue plus signs my macbook pro just shows blue certificates. If you dont find the plus sign make sure you carefully scroll through the list. It is easy to scroll it too fast to be able to identify one of the certificate errors. And yes i have always had the same problem with the app store ever since i bought this computer. Hope this helps

[@ericarrensen]

Eric Arrensen also to be sure that this is the same thing as the plus symbol, when i open the certificate i see the blue plus symbol at the top. therefore the BLUE CERTIFICATES ARE THE SAME AS THE ONES WITH PLUS SYMBOLS

[@itzyaboybugz]

I didn’t have blue +. Just blue certificate. I clicked on it Changed to no value Then the top automatically Switched to custom I save . Then the blue + comes up I then go back in set to system defaults and save The folder goes back to blue With no check Meanwhile the rest of folders Are all gold Just keep going in circles Please help

[@Juandrumx]

Same issue, but no blues or any plus sign. Running El Capt 2010. I do appreciate your indebted lessons and I saved it.Thanks.. JCT:)

[@iambusyaj1095]

how can i fix my safari because it says it cant find server

[@Leonardo.BINGOLA]

Perfect person thank u so much bro…

[@BonySopraneaux]

You’re a real one brother!!!

[@RandomnessAndAllTheThings]

it didn't work for me :/ the part where you go into the keychain access, all of mine were already set to no value specified . do you know whats wrong with mine?

[@djiatro]

i have nothing marked blue! am stuck!

[@yaseensirajudheen47]

same to me

[@sweadez]

@@yaseensirajudheen47 already fixed?

[@immertoll1]

@@sweadez no. I’m having same issues. No marked blue

[@sweadez]

@@immertoll1 i fixed it bro

[@immertoll1]

@@sweadez I’m not able to fix mine.

[@ammarchishti94]

you are a life Savor God bless You Brother!!!

[@duddyx5]

i had to delete a few certificates from the system section of the keychain but your vid put me in the right direction thanks

[@ianosses]

Time And date correct and nothing chek in bule. Please help.

[@anamikadas6872]

Thank you. I'd been trying to connect my App Store for the last 2 days and nothing worked. And then I found this video :) Awesome. Just one plus sign on one certificate was the culprit.

[@betoide84]

I have a problem I hope u can help me. I'm trying to download some updates on the Mac App Store. But it freezes and when I click "force to quit" appears a message below App Store that's says "web content". What can I do? Please help. I can't update any app. Thanx

[@gordonramsey1238]

the app store for me comes up blank it won't et me do anything. What should i do?

[@rodolfomedina7168]

Same 😪

[@tazshock6243]

Same

[@TheHanoo1234]

mohammad najar عرفت الحل؟؟؟

[@yougotgaming702]

Your time and date must have been different from your original country timeline. Try changing your time and date back to normal

[@faithnnlove1918]

@Darkmoonproduction thank u :)

[@nateo200]

I have a different problem. Trying to update my OS and have all the requirements, I clicked update it restarted after updating the EFI or whatever and now it wants me to sign into the App store and I click login and it keeps spinning, doesn't matter what I type either, I can type in the right password or the wrong one but nothing happens. No error message so nothing to work with.

[@leoviper]

+nateo200 I have the same problem...

[@yokpok85]

+nateo200 any fix for that?

[@nateo200]

+nateo200 I ended up getting it to work out. Let me try and refresh my memory since its been a while. IIRC I followed a guide online but ended up doing a bit of my own investigating. I ended up finding the update package online via a torrent website from a reliable source that I knew wouldn't give me viruses and I got a DMG file or other type of installer and installed via a flash drive and skipped the App Store all together, after that when my system was updated the App store was fixed. I had a partial download from the app store of the update that I had to delete first though if I remember correctly

[@blancamadrigal26]

omg not only am I able to open up App Store but I also was having trouble opening up Cricut Design space and when I tell u I am shook I mean it was able to get that to work too!!! I don't normally comment on youtube but this video made my day it worked for me..but what I did was went on system>certificates. since I did not have any files with plus on system roots>certificates. just incase this might help anyone

[@cmlbt8987]

merci that work for me

[@MateuszKrólik-w5b]

bro where do u find the file macintosh HD

[@agustingarcia8403]

I have an older I Mac (2006) and I can log in to the app store but does not let me purchase or get any free apps, can you help me with this Problem

[@PelletFunFacts]

Try to update the apps store. Thats where I would start.

[@brightaddobaah6082]

Mine is still not working Can you assist me?

[@chan2004]

Could not connect to Appstore and my keychain access do not have any +sign. The below solution worked for me. 1. Navigate to Applications>Utilities>Keychain Access 2. Open Preferences 3. Navigate to Certificates tab 4. Change the settings for OCSP and CRL to “Off” 5. Reboot your mac and check Hopefully this works. I myself had to spend more than 48hours to find a solution. So, Spread the word and help others too.

[@fegtoken]

It was already turned off... still not working.

[@Tercio233]

awesome, thank you very much!

[@sharru417]

Awesome bro!! Thanks a lot.. Worked perfectly... :)

[@aomerovic]

chan2004 Thanks! It helped me!!!

[@nazahmedfilms]

Worked for me thank you for sharing and helping others

[@zen4934]

what if you dont have any of the plus signs and it still says cant connect?

[@RomboutVersluijs]

I have this issue as well with 10.11.6 i didnt had the blue+ sign. But did try this method anyways didnt help

[@agensop]

same issue cant find a fix either

[@RomboutVersluijs]

Not sure why it helped, i changed my network settings and added Google DNS under network settings 8.8.8.8 and 8.8.4.4 this helped me

[@jugger-nog4698]

Rombout Versluijs chek the date of your mac, if it is wrong put the correct date, restar the computer and check again the appstore and the blue +

[@RomboutVersluijs]

wasnt the date, this is done automatically by internet

[@farisalsaad]

The Network DNS Helped!! Thanks!

[@macitguy]

Thank you. Works great. You can avoid typing the password twice for each cert, by loging in as root. It makes the process less annoying.

[@ericarrensen]

this actually worked, thanks

[@tbd3602]

this helped me go to the date and time options set the date and time then click the auto set box...unclick it first then set then click again

[@surajpaikara7739]

As you said i did all those things and i found that my all certificate are already on right way but still my apps store says cannot connect..

[@andreasandreas1942]

Me too

[@Brackynews]

Well there are about 6 solutions for the same problem in these comments, and *none* of them work for me. Incredible. Here's my solution, throw this old laptop into the river.

[@Hodviking]

+Brackynews I tried everything that people are saying here. Safari did not work for me as well as Appstore. Fixed both by simply ticking off automatic search after proxy in network prefrences. So: 1. System Preferences 2. Network 3. Under Wi-Fi connected select Advanced 4. go to proxy and untick the first box, 'autimaticly search for proxy' Lemme know if it worked :)

[@Brackynews]

Hodviking - My box isn't ticked in the first place. Nice shot tho! :)

[@brinfeledichuk665]

+Hodviking Worked for me thanks a million been fucking with my computer all day trying to fix it

[@Hodviking]

Brin Feledichuk No prob :)

[@adamkehoe73]

+Hodviking This worked to an extent. I found out I had the proxy boxes ticked, so I unticked them all, opened app store. it worked. signed in fine. Thanks Mate!!! Lifesaver!

[@Marieee-ie1eg]

How do I go to applications

[@MateuszKrólik-w5b]

did u find out

[@PelletFunFacts]

Make sure your time and date are set correctly.

[@abbeygallepersonal]

I upgraded to the latest version of MAC OS and I couldn't get into App Store, iCloud and other stuff. I follow this and several other tutorials on how to fix the issue but none worked for my case. A friend told me to reset the modem and that was it. I don't know how or why it happened but something was blocking my access to the Apple Server.

[@wawmsey1]

Thanks Abbey! Worked for me.

[@PelletFunFacts]

I see some success with setting the time date ahead then back to set automatically. If that does not work I would bring it into the apple store.

[@guhbuhduh88]

I had no blue +s. I fixed mine by: System Preferences > Network > Advanced (bottom right corner) > Proxies > Messing with the listed proxies. I had a SOCKS proxy that was unnecessary. Unclicked it, hit 'OK' then 'Apply' and boom. It all works.

[@thomasmcdonnell6572]

+Heather Orr Well thank you my dear that worked fine. just like you FINE!

[@guhbuhduh88]

+THOMAS MCDONNELL glad it worked! I set everything up again after I got it working, I should add.

[@thomasmcdonnell6572]

Look me up on fb? that would be nice you can be my mentor...Hmm.....PEACE

[@yaxuxing3901]

OMG it really helped!!!!!!

[@DenverDuck14]

Worked great for the first couple that I did, but there is one certificate that will not become "valid". Every time I go through the steps it says it has custom trust settings... any ideas?

[@suriwxn]

THIS WAS THE ONLY VIDEO THAT WORKED THANK YOU!

[@nailajackson317]

Hi I need help I just bought iPad,it's made in China and I wanna download apps in my IPad but there's is a big problem when click install app it says login and when I log in it say you didn't sign in iTunes so now it lead me to appstore and something pops up and keep loading and then here it say you need the latest version of ios and now when I software update it says it's up to date it's so annoying I hope someone can help me coz it sounds confusing... Sometimes I wonder if it's fakee

[@celinavo]

Can you please do a video on how to change your Apple ID a mail and Password because my friend synced my ipad data and now I can't change it

[@drewunga]

Dude, thank you for this. Worked like a charm. This issue has been bugging me for over a month.

[@tomwoods7954]

what about if none of the certificates have blue marks next to them?

[@adamkehoe73]

mine is having the same problem. reason facetime didn't work was because i've swapped phones (android). the app store for me goes black when it says 'unsecure connection', which probs means i'm hacked or there's something weird going on. called tech support, many solutions, none worked sadly.

[@countryball24x]

I dont see any blue plus and i double checked my date and time and country (PLEASE HELP 🙏🙏)

[@jmoore1969]

I have searched and searched for anything on this to no avail. Thank you sir! You are a true genius.

[@omicpioz36]

Thank you so much for your help!.

[@cesarsantosvisballambis5469]

My appstore connect but when i dowload the Xcode the appstore get stuck in the Login of appleid , how can i fix that ????

[@staysanenow]

Thanks to : chan20042 years ago Could not connect to Appstore and my keychain access do not have any +sign. The below solution worked for me. 1. Navigate to Applications>Utilities>Keychain Access 2. Open Preferences 3. Navigate to Certificates tab 4. Change the settings for OCSP and CRL to “Off” 5. Reboot your mac and check Hopefully this works. I myself had to spend more than 48hours to find a solution. So, Spread the word and help others too. MIne did really worked. I am able to connect to appstore now :)

[@BradleyPaulValentine]

Thanks, Olive! Trying it now. Just glad to find another possible solution after all this blue plus sign nonsense. ha.

[@dianabrandt9823]

I have tried everything listed on this video and comments below. I cannot solve the problem.

[@nicktimezone2351]

same bro do you solve your problem now?

[@nicktimezone2351]

mybe you can help me ,

[@PelletFunFacts]

MAke sure your time and date are correct.

[@Eyes_on_universe]

kpellet76 ya it’s work thanks

[@gokselkaya3357]

I Can fin app store on my MacBook. Now i Can Update. Can you help me. When Can i download the app store Again.

[@JS-vm1pe]

THANK YOU!!!!

[@erich.82]

Thanks very much for posting this

[@PelletFunFacts]

Thats sucks. Glad this fixed it for you.

[@TorstenLechler]

I followed Abby Purcell's advice and worked immediately, for some reason didn't like "Automatically" as Location?!?

[@torbeckmarc-horse5188]

it is worked absolutely well ..thank you

[@s.saikumar862]

I don't have blue+ marked

[@loris9xo]

i have expired certificates and they have a red mark on it, they don't have the blue thing, what should i do?

[@asravijv]

It is worked for me.. Thank you a lot

[@DAMMYTIMOTHY]

Thanks so much. It worked!

[@dwikyprayoga4576]

How i can open it ?

[@treburt4810]

I don’t have any blue + and the time and date are correct

[@Hodviking]

I tried everything that people are saying here. Safari did not work for me as well as Appstore. Fixed both by simply ticking off automatic search after proxy in network prefrences. So: 1. System Preferences 2. Network 3. Under Wi-Fi connected select Advanced 4. go to proxy and untick the first box, 'autimaticly search for proxy' Lemme know if it worked :)

[@Hodviking]

+Haider Ali don't know mate. there are several solutions if you google it. all i know is that it worked for me

[@alexandragomez]

Hi, what if I have no certificate in blue?

[@JirinaRibbens]

I had no plus signs - did not solve my connection to app store

[@maroskniha2922]

I dont have that blue + icon :( App store doesnt work, and Itunes store either.

[@ghschamp09]

Great! Worked for me! Thanks for the help!

[@PelletFunFacts]

I have not found any other ways to fix the problem other then the way above, sorry to say.

[@MrPedlinron]

Thanks. Worked great.

[@pablocaborno479]

you are the best!

[@Yaswanth_Rayana]

It didn't work for me, and I have two more problems. I cannot use airdrop and my safari is also not working

[@altemose_prime]

had no +. Did not work

[@nzhs5664]

what happen if it says the room certificate is not trusted?

[@ChristianYpsilonSchmidt]

Thanx a lot. You saved me.

[@jaydavis3582]

Thanks. Fixed my issue. Great job man

[@willmerosuna2015]

Thanks my friend. Thank you so much.....

[@astromarkar]

Thanks, this fixed even the itunes connections.

[@sinansaka2867]

not working i am from germany

[@DavidSprouseCU]

I found an easier fix by applying your solution to only the Verisign Classes towards the bottom of the Certificates.

[@yemmaldn]

Worked Perfectly man! Thanks A LOT!!!

[@killacams101]

This bro, this worked like a charm... great video. I’m in Mojave 10.14.6

[@Manifestedful]

I am having trouble getting on the App Store please help

[@BeforetwoLong]

Excellent! Thank you!!

[@timnicemogogole7596]

Mine is not working pleas help....

[@ruisoares4585]

Good job, simple and works

[@moundasbilal]

Thank you!

[@rpin]

Awesome, thank you this totally worked!! Went to the Genius Bar and they had no idea, reinstalled the OS, etc. etc. You rock!

[@VillApero]

Thx Thx Thx !!!! Many month of search to fix it... and nothing worked !!! Even Apple Assistance where not able to answered me !!! THX !!!!

[@YangGuangPandaBear]

worked tank you