Dental Patient Appointment Confirmations: What's the Right Way?

What's the best way to confirm dental patient appointments? Do you call, send mailers, text, email....? There's no "right" way, but your office needs to have a consistent policy in place.
Every patient is different. Some patients write the appointment into their calendar and they will be there - you never have to remind them. Others, you need to call multiple times, email and text them the day of, to get them to show up. Therefore, there is not one set way that we should be doing confirmations. We need to customize these communications for the patients with the understanding that our purpose is to get them to show up to their appointment.
With that being said, yes, I would be concerned about relying too heavily on the use of automated systems too much. I think that having an automated system is a great supplement to help us get the patients to arrive but needs to be combined with other things (such as phone calls) in order for it to work.
Again, it depends on the patient. I think that every office should have a set confirmation system in place but it needs to be customized and adapted as needed per patient.
#confirmationcalls #appointmentreminders #dentalofficetraining

[@Lafue108]

All I know is that dentist appointment confirmations have gotten out of control. They confirm the appointment three times, and then I get there and sit for 1/2 hour because the dentist is late. You better be sure you're running on time if you're going to pester patients to death

[@d.3243]

"Derriere" in the chair lol. Just sounds nicer 😀