HP Designjet 500/800 System Error

[@gregboling4456]

Hey Bob, found your youtube video most helpful! When I got back from lunch yesterday our Designjet 800 had quit working and was showing error 21:10. Watched your 13 minute video on how to repair it, ordered the service station at 1:16pm on next day delivery, it arrived by 10:11am and had it installed and the plotter back working by 10:30am. My service tech would not have even made it to our office by then and the cost would have been in the $600 to $800 range for the repair. Outstanding service and delivery on your part!!! I will definitely be purchasing repair parts from you in the future!

[@LPSshowsyouhow]

Awesome! That's what we like to hear!

[@davidhohenschau2346]

This was extremely helpful thank you, replacing this part seems to have fixed my plotter. My service station has a fan mounted in the bottom which you don't mention in the video, it was easy to figure out but thought I'd mention this omission for others making this repair. The fan takes a bit of wiggling but just pops out with careful leverage, no screws, and then pops back in the same way to the reconditioned service station (pay attention to how it and the wire are aligned when you remove it from the old part).

[@matthewreis3801]

Bob, I wanted to thank you for this very helpful video in getting my plotter back up and running! it certainly took some effort but your guided video made it much easier to tackle. I greatly appreciate you, sir!

[@joaopedroalmeida9135]

Thanks Bob! We put our Designet 500 working back with your precious help! Keep the good work..

[@JayZoop]

Thank you for the instructions. In my case I had ink all over the inside of my HP800. I took out the service station and wiped down everything with very damp paper towels, gently. I put it back together and no errors. Warning!! You can always run the risk of damaging a plotter if not done by a professional. I ran the risk and it worked.

[@rjetta8v]

Thank you for the video! I bought a refurbished service station from your online store as a thank you.

[@lylephillips6877]

Thank you for producing an excellent video. I don't think our 500ps had ever been serviced. Removed and cleaned service station. Works great now.

[@kpsspa]

Thanks for the advice. I cleaned the ink from the wheel and pulled the pin connections and reconnected them. That cleaned the corrosion at it works great. Great job. You've saved me lots of time and money over the last few years. My 12 year old plotter works great.

[@randyfagan2670]

HELP, I have a part that I found after I reassembled my printer. It looks sort of like the carriage break discussed at point 8:48 in the video but mine is still installed? It has a catch that suggested that it is spring loaded. I can't find a sprint though. It is gray, sory of "V" or "A" shaped and has a round disc shape on one corner. The printer works fine for the monment but I suspect at some point this will be an issue. Please help.

[@mrsnsanders]

Bob, your videos are invaluable! Thank you so much for your help. As a small business, it has been helpful to be able to repair our own plotter ... twice (belt replacement, service station replacement). Please keep up the good work!

[@LPSshowsyouhow]

Thank you for your kind words!

[@gabrielelottici3637]

Hi Bob, thanks for your video! I removed the heart of my 24 year old HP800 with one bought online, it's fine and started working again :)

[@pokerkid8338]

Outstanding video. The cause in my particular case as with many others I'm sure was the big wheel on the left. What happens like you said is that the ink accumulates this preventing a smooth spin. Once I cleaned out the main wheel you can hear it and feel the difference. Worked right after although my hands were black after.

[@darn0220]

Cleaned out the entire service station and it worked amazingly. Thanks for the video tutorial.

[@ivanajanotikova1559]

Hi, pls how?

[@williamaguirre7009]

I followed your clear instructions. Thank you for supplying assembly. It works perfect

[@josephwhelan276]

Hello Bob, i have a Design jet 500 i had a problem with my mac not seeng the printer i re installed the driver without success, now its coming up with the vault 21:10 do you think the two will be related as i don't want to spend to much money on the printer ordering the service station if i still have a problem with the computer seeing the printer.

[@ritahudson-evalt3439]

Thank You for this Video! I just fixed my 800ps, and this video was clear and helpful- also quick shipping to the west coast!

[@LPSshowsyouhow]

Guess it helps that we're on the west coast :)

[@DONDZIO]

i replaced service station on hp T520 , still have error code 21:10

[@chaser45chaser72]

Hello Bob, do you have a video on the data cable which connects to the small interconnect board and the electronics module! So I can replace the data cable, I purchased from LPS Computer Co., for the continued error 21:10 if this does not work I think I`m done buying all these different parts! Service station has been replaced with yours and others and still makes the noise at the motor and throws system error 21:10 up. I have purchased the interconnect Ribbon Cable from LPS REFURBISHED good for one year with no instructions. Can you help me out please!

[@trs964]

Thanks for making this video guide. Helped me fix a Designjet 500 quite easily following the instructions here.

[@LPSshowsyouhow]

You're welcome.

[@jahangirsatti2494]

Good maintenance for repairing HP Designjet 500 if we found same error 21:10 did the same procedure for HP Designjet 510?

[@LPSshowsyouhow]

Yep. The part can be ordered from: www.lpscomputer.com/collections/designjet-500-800-parts-page/products/c7769-60149-r-designjet-500-800-service-station-74-95-w-exchange?variant=10960034113

[@stacksofbrains]

Hi Bob, great video, thank you. Can I ask what you call that part at the 10min mark? I keep getting error code 21:10 and it seems to be linked to this part. Thanks

[@LPSshowsyouhow]

That's the carriage lock. Available here: www.lpscomputer.com/products/c7769-60156a-designjet-500-800-carriage-lock?_pos=1&_sid=276eea59c&_ss=r

[@Dususdo]

Great video Bob. Can you get those carriage brakes as a separate item? 1 of the tabs has snapped on mine. Cheers

[@conniecrawley9238]

THANK YOU BUNCHES! You helped a gal out in need!

[@muzaffarabadmapgallery]

Mr. Bob how are you dear you are doing great job! Actually i need a new service station can you send me to Pakistan. if you can than what's the procedure....?

[@sprout3455]

Brilliant video, slow and concise explanation and the camera work is clear too. The dry wit is appreciated too. Thanks again.

[@LPSshowsyouhow]

You're welcome!

[@felixn.9629]

Hello Bob, we are having the 21:10 error on Our 800. We have tried to solve this with 4 different service stations ( all refurbished ) but error remains. Encoder Strip is fine. Do you have any idea what this could be? Interconnect PCA is fine too. When powering up the service station makes a funny sound and seems not to complete the turning procedere. It does that on all 4 Service Stations. Ribbon Cable seems fine too, no visible damage. Thank you! Felix

[@LPSshowsyouhow]

Hello. A fairly common cause of the 21:10 error when the service station is NOT the cause, is the data cable. The data cable connects the small interconnect board and the electronics module. The cable comes in 2 sizes, one for the 24" print width plotter and one for the 42". See: www.lpscomputer.com/collections/designjet-500-800-parts-page/products/c7769-60298-designjet-500-800-interconnect-cable and www.lpscomputer.com/collections/designjet-500-800-parts-page/products/c7770-60267-designjet-500-800-interconnect-ribbon-cable TIP: Tape the end of the new cable to the old cable before you pull the old cable out. That pulls the new cable into position.

[@LPSshowsyouhow]

Most of the time when the 21:10 error stays after SS replacement, it is the data cable between the interconnect board and the electronics module.

[@juanramirezlopez3809]

Hi, excellent video, my error is 21:11, What can be?

[@johnmann7502]

System error 21:11 is generated when the printer cannot detect the Service Station or Aerosol Fan

[@juanramirezlopez3809]

@@johnmann7502 Hi, thank you. Sorry, the error is number 12:11

[@johnmann7502]

@@juanramirezlopez3809 ok so thats a short circuit in the carriage assembly

[@juanramirezlopez3809]

@@johnmann7502 I must replace circuito the carriage?

[@johnmann7502]

@@juanramirezlopez3809 Explanation A short has been detected in the carriage assembly. Recommended action 1 Turn the printer on. 2 Allow printer to complete initialization . 3 Using the Down Arrow key, scroll to the Ink menu (ink drop icon) and press Enter. 4 Scroll to Replace Printheads and press Enter. 5 Open the top cover. 6 Open the carriage cover and remove all printheads. 7 Turn the printer off. 8 Using a lint-free cloth dampened with water, clean the electrical contacts on the carriage and the printheads. 9 When the contacts are dry, reinstall the printheads and close the carriage cover. 10 Close the top cover and turn the printer on. 11 If the error returns, replace all printheads. 12 After replacing all printhead, attempt to verify printer functionality.

[@fareshelal]

Hello Please I have error 08:11 hp z2100 can you help me ?

[@LPSshowsyouhow]

Hi Fares, 08:11 indicates your Z2100 doesn't recognize the formatter card. In rare cases, this is caused by a faulty main PCA. But in general, it means there is something wrong with your formatter card. You can find a replacement formatter here: www.lpscomputer.com/collections/designjet-z2100-parts/products/q6675-60086-designjet-z2100-formatter-board-sata-hdd

[@fareshelal]

thank you very very much

[@MultiRaboni]

HELLO Bob, your tips are wonderful, they help me a lot. Can you teach us how to transform the Hp 500 plotter from color to monochrome? Please!!!

[@mariafelixperezgonzalez2966]

Hello Please I have error 02:10 and 79:04 hp 500 can you help me ?

[@LPSshowsyouhow]

Hello. The error 02:10 indicates a communication problem between the carriage and the electronics module. The board on the carriage most likely has failed and you will need to replace the carriage. That part can be ordered from: www.lpscomputer.com/collections/designjet-500-800-parts-page/products/c7769-60151r-designjet-500-800-carriage-refurbished The error code 79:04 is a generic firmware error and can be caused by a variety of things including a carriage failure. My advice would be to repair the 02:01 by replacing the carriage and see if the 79:04 disappears also. If not, we can troubleshoot that later. Support can be reached at 800-959-1575

[@alexisleigh6643]

I really need help I am about to give up on my dream to have my own business because now I finally got this printer replaced the print head 4x already it keeps saying all print heads are broke now I am broke and don’t know how to fix idk what to do I need help

[@RonnieD-AI]

Bob, thank you for this very helpful video.

[@thespis99]

Thanks for the informative video. I bought the refurbished station but still get the error code ... ALSO come up with a SEVERE ERROR: 0x40d001c, task:tMech, file: pumpcntr 1.c, Line:1382 message. Any idea what this might be about ... a deep dive on net only yielded russian comments (translation was asking question about this code - no answer)

[@chloebelle6786]

Thanks! This worked great on our Designjet 800!

[@LPSshowsyouhow]

You're welcome.

[@chaser45chaser72]

Hey Bob, This Interconnect Ribbon data cable which connects to the small interconnect board and the electronics module appears to be very complicated as if I have to take the entire machine apart? any videos please. Thanks

[@LPSshowsyouhow]

It is actually pretty easy to replace the data cable. When both ends are loose, tape the new cable to the end of the old cable and pull it through.

[@chaser45chaser72]

If anyone can help! Please comment on system error 21:10 after changing belt and service station, we can`t go any further with error 21:10 coming up!

[@LPSshowsyouhow]

Replace the data cable.

[@pokerkid8338]

Clean the black wheel. If there is stuff on it it will jam the wheel.

[@alanovicki]

I replaced the service station with a new one but I am still receiving a error 21.10. It goes through the initializing phase then the service station makes some noises like something wants to move and doesn't then throws the error code.

[@ЛеонидМарков-ъ2х]

New item is not difficult to change. Is it possible to restore the old one?

[@LPSshowsyouhow]

It is possible but messy and there is a risk of not getting it back together correctly. LPS refurbished service stations are modified in 2 ways to prevent future failures. My recommendation is to get the LPS refurb.

[@ЛеонидМарков-ъ2х]

@@LPSshowsyouhow I would be happy to use your services, but I live in Russia. Maybe you have a video showing the process of restoring a service station?

[@GreyRockOne]

Good information here! My project for next week. Just curious, what were the rebuild design changes you made on the service station? Will they benefit the average user like myself? My printer that I acquired for free, will get light use. Thanks!

[@LPSshowsyouhow]

Hi John, I appreciate your curiosity. We stiffen the wiper tray actuator arm (grey swiveling piece on the side of the assembly), increase backlash in the wiper drive gears, so the teeth are less likely to cause the motor to seize, and we sand smooth a couple of spots that tend to cause rough motion of the wiper tray. I'd say lack of 21:10 error can benefit just about any user. :) Thanks for the comment!

[@alessandrofranzone2556]

Thank you from Italy. Alessandro

[@sasgro]

Thx for that video, replaced the servicestation successful...

[@LPSshowsyouhow]

Great!

[@FlexMoePower]

Thank you for the informative video!

[@mostafakordi4059]

شكرا من كل قلبي بارك الله فيك

[@honda86tb]

How much is a rebuilt one?

[@LPSshowsyouhow]

$119 with exchange - LPS pays return shipping. www.lpscomputer.com/collections/designjet-500-800-parts-page/products/c7769-60149-r-designjet-500-800-service-station-74-95-w-exchange

[@MrMiamiSouljia]

I was updating and number was on the display and update failed. Now when I plug it in (apply 115 VAC power), it briefly shows the "HP" splash screen and then displays an illustration of the printer with a flashing "X" over the location on the printer where the LED display and keypad is located. Will not recognize usb port no attached printer error, I have a parallel to usb but I do not know how to install drive In command prompt . I need all the help anyone

[@ijazs2513]

Please upload vadio for call HP support error 11:11

[@kpsspa]

I ordered the replacement from LPS and replaced the old one. I have also replaced 2 printheads and I am getting the message again. Now what?

[@LPSshowsyouhow]

Since you've already replaced the service station, it is likely the interconnect cable that goes between the interconnect PCA and the electronics module is bad. 24" version: www.lpscomputer.com/collections/designjet-500-800-parts-page/products/c7769-60298-designjet-500-800-interconnect-cable 42" version: www.lpscomputer.com/collections/designjet-500-800-parts-page/products/c7770-60267-designjet-500-800-interconnect-ribbon-cable

[@MegaJohnhammond]

I finally found a way to permanently fix my HP Plotter. I bought a new Cannon, and threw my HP into the dumpster.

[@jungsomewhat]

Ha Ha funni..

[@oscarvalladares4753]

You are awesome, Thanks From the other Side Of the Planet, By the way, Can I use contact Cleaner to clean The spare Ink in the srvice Station?

[@carlolirazan9137]

im from the philippines how can i order?

[@LPSshowsyouhow]

You should be able to checkout normally on our website www.lpscomputer.com/

[@LPSshowsyouhow]

Make a telephone order at 760-749-1580 or email [e-mail]

[@lorenzogoodman5157]

i just order this one

[@logwareas]

Thank You!!!!! Brasil

[@elvirgo2899]

black Ink cartridge not recognized

[@LPSshowsyouhow]

Make sure you are using all HP brand ink cartridges. If the problem persists, replace the ink supply station.

[@elvirgo2899]

@@LPSshowsyouhow thank you very much. Yeah, I'm using HP ink cartridges for this printer . In my case when I replace the black ink cartridges when it was out it shows me nothing but that blinking"X" in the middle I opened another pack and insert it again still gives me the "X" but it doesn't show the new black ink cartridges.Well, I guess I have to order a ink supply station. thanks!

[@oct3z]

thank you for this vedeo

[@LPSshowsyouhow]

You're welcome!

[@joalexn]

Hp designjet T830 error 0042-0117 only needs carriage motor replacement

[@peterhowell1112]

Thank you .

[@LPSshowsyouhow]

Sure thing. :)

[@khoualdihicham5530]

thank you

[@FranciscodasChagas-mx2lw]

cyan 0230 firmware

[@jessicalee8176]

Fre

[@AlisonPetersongo]

Thanks for your video! Para ayuda en Chile puede visitar www.goalison.com

[@tomakuckov3354]

Thank You