We have owned and still own several Dyson products. I can’t explain the level of frustration we are experience with Dyson Support in resolving a problem with our V12. In less than a year the Motorbar cleaner head is inoperable and doesn’t work. So far we have been sent two replacement cleaner heads. Both were the wrong heads. It’s has been such a time consuming experience, with any resolution in sight. We are looking into unloading and selling all of our Dyson purchases and will tell everyone we know to reconsider their own purchases.
@dyson Жыл бұрын
Hi, Edward. We are sorry to hear about your experience and would like to help. Can you please reach out to us via one of the following channels (private message via facebook or Twitter): ms.spr.ly/60599qA9T We would be priviledged to look into this for you.
@len54998 ай бұрын
I’m going through the same except mine won’t even power on despite all of the “troubleshooting” steps provided. Like watching this video. Somehow this is going to make my battery magically charge. Instead of replacing the crappy battery like the hundreds of reported cases on Reddit have reported, they rather waste your time. So I have a $650 paperweight that failed within 4 months of ownership.
@jennifersenda6162 жыл бұрын
This was like an ASMR video
@caishaoting Жыл бұрын
Didn't know you can make "clean your vacuum" video into a Japanese tea ceremony vibe.
@jj533682 жыл бұрын
She doesn’t listen to music while cleaning 😳. Can’t wait for my v12 to arrive on Tuesday 🥰
@cherry96773 жыл бұрын
Just purcahsed this online! How often would you need to clean the parts? Thank you!
@SleepySylvanians3 жыл бұрын
Once a month
@judithmurphy17942 жыл бұрын
Is it normal for large amounts of dust to accumulate outside of the transparent bin? When I dismount the bin for cleaning, huge amounts of dust come out of the side vents surrounding the central nozzle. It’s as if dust that is supposed to go into the bin is going somewhere else. Is this normal?
@dyson2 жыл бұрын
Hi Judith, Sorry to hear of your concerns. You may want to check that your bin is properly seated, thereby sealing off any chance for dust to escape while the unit is in use. Let us know if further help is needed!
@anto6ka108 Жыл бұрын
@@dyson I have same concern, it's seems more like a design flow..
@sirhampeful Жыл бұрын
It must be yes
@kael1311 ай бұрын
Yeah I see this happening too.. if I clean those parts out with a brush and shaking the vacuum. Huge and I mean huge amounts of dust are trapped up there.
@Ace-cv1xd11 ай бұрын
same i find it rather satisfying to knock out a huge chunk of dust trapped in there ngl 😂😂😂 but i dont think its going anywhere other than being trapped there..i mean...think about it if its escaping out into the open its nt going to be trapped there or at least most of it wont be.
@neslihanylmaz51372 жыл бұрын
After fully charged on the Wall mount , is it harmful to leave it on the charge for the battery?
@lahonymanor29272 жыл бұрын
No. Its fine to leave the charger on all the time
@aruselvansivanesan46122 жыл бұрын
So fucking satisfying to watch
@1stRanger5 ай бұрын
So fucking the opposite.
@arvinsim8 ай бұрын
What is the optimal interval for cleaning? every 2 weeks? every month?
@dyson8 ай бұрын
In normal domestic use, we recommend washing the filter once a month. Allow it to air-dry completely before refitting it, which may take at least 24-48 hours.
@Ohlukei2 жыл бұрын
getting the ultra fine dust out of the cleaner box is not easy. it often tends to drop down to the floor or move into air where I breath it in. in this case the bin of the dyson 360 eye was far better to clean up!
@Glawjd Жыл бұрын
개좋음..가볍고..레이저 짱....💗
@neslihanylmaz51372 жыл бұрын
I mean is it harmful for the battery to leave it on the charge mount for a long time?
@dyson2 жыл бұрын
Hi there, thanks for reaching out to us. We recommend that you take the machine off the charger as this may affect the longevity of the battery life of the machine.
@wowwow16912 жыл бұрын
@@dyson Why are you lying to people? Dyson's very own website clearly states that "The battery is designed to be left on charge permanently"
@1stRanger5 ай бұрын
So only clean brush in 24h after filter dries out, then wait another 24h for brush to dry out. Got it! What a great guide. 😅😂
@ACEKING265 ай бұрын
nice vid 100/100!
@nirvana46982 жыл бұрын
Helpful video 👍 thnx
@salvatores37193 жыл бұрын
when will the v12 detect slim be on sale in Italy?
@dyson3 жыл бұрын
Hi Salvatore , we don't have any info at the moment, we recommend you check our website 👉 Dyson.it 😊
@yuriwang69132 жыл бұрын
How to disassemble the head
@Ohlukei2 жыл бұрын
To remove the bin first pull it with the red grab. then a small red lip appears. press it and you get the bin out completely. The hepa filter end can be removed by rotating to the left. 🙂
@neslihanylmaz51372 жыл бұрын
Should it be constantly charged?
@dyson2 жыл бұрын
Hi here, thanks for reaching out to us. The machine is charged only when you want to . It doesn't need to be charged constantly.
@TheGuilietta3 жыл бұрын
Hi, would the slim soft laser brush from any V12 fit on my V8 absolute? Tnx
@LandreNova2 жыл бұрын
Un compatible!
@kelly1986miauww2 жыл бұрын
Can I use cleaning soap ???
@dyson2 жыл бұрын
We do not recommend using any solvents or soaps when cleaning any part of the machine.
@resigningstars2 жыл бұрын
I think they fixed the sink.
@AngelaSmith-ep6hq3 жыл бұрын
When will the Dyson v12 be on sale in Germany. Or can the v12 be shipped to Germany.
@dyson3 жыл бұрын
Hi Angela, thanks a lot for your comment. We do not have any information about the V12 yet. Shipping to Germany will furthermore not be possible. We ask for your understanding. Dyson Team
@dandoodle67103 жыл бұрын
Is the extension hose compatible with v12?
@Ohlukei2 жыл бұрын
yes, there is a flexible extension hose available for the Dyson V12. Keep sure you get the right one because parts of the larger cleaners don't fit here.🙂
@roset62402 жыл бұрын
Cam i use detergent to wash the filter?
@taboulemuncher Жыл бұрын
No
@roset6240 Жыл бұрын
@@taboulemuncher i use many times and it is still working
@WaitForTheBoss2 жыл бұрын
Does v12 attachment work in v11 pro also
@dyson2 жыл бұрын
Hi there, thanks for your comment. We can confirm that the Dyson V12 attachments are compatible with the V11. If you have any additional questions or require advice, please don’t hesitate to contact us. We appreciate your support! 🙂
@thanghuynh71383 жыл бұрын
Where can I buy dyson v12 in the US?
@joebobsnow41698 ай бұрын
BestBuy carries the Dyson line, and often has models on their "Deal of the Deal"
@wtfimdoinghere3 жыл бұрын
V12 or V15 ? What is the diffrence ?
@RoboVacParty3 жыл бұрын
I think V12 has new power on switch so there's no need to hold down trigger all the time. Also, it has smaller dustbin thus 'slim'?
@dyson3 жыл бұрын
Hello. We kindly ask you to please send us a private message via one of our other social media platforms so that we can assist you with your query. We're looking forward to hearing from you.
@mahalakshmivisagan94663 жыл бұрын
V12 or V15 available in India???
@starproduction25032 жыл бұрын
V12 available. Wich City
@azharna13 жыл бұрын
متى سوف تنزل في السعودية
@exia41gundam7 ай бұрын
نزلت
@africasanchez9198 Жыл бұрын
P0drian traducirlo en Español gracias
@dyson Жыл бұрын
Hola, África. Gracias por contactar con Dyson España. Tendremos en consideración tu comentario. Muchas gracias de esta forma vamos mejorando. Que tengas un excelente día.
@owbyz60953 жыл бұрын
bila nak masuk malaysia ? 🇲🇾✌️
@GuyEtArmande5 ай бұрын
Le Français serait apprécier dans vos explications
@senna7863 Жыл бұрын
Dyson v12 filtre uyarısı nedeniyle servise gönderdiğim süpürge yapıldı diye gönderildi ancak daha kutuyu açtığım gibi çalıştırma tuşuna basmamla yine filtre uyarısı verdi tekrar servise gönderdim yine geldiğinde aynı durumla karşılaştım. Artık bu cihazda fabrika çıkışlı bir problem olduğu belli yenisini istiyorum dediğimde kabul ettiler 3. Kez gönderdim ancak bana yine gönderdiğim süpürge geri geldi ve başlıkları eksik kutu içine gelişigüzel atılmış minik kutularına bile koyulmamış üstelik hiç kullanmadığım parçaları yıpranmış ve pis geldi üstelik motor kısmının dışı çizilmiş soyulmuş aşınmış bir haldeydi asla Dyson adına yakışmayan servis ve hizmet hakkımı sonuna kadar arayacağım insanları yanıltıyorlar bin pişmanım Dyson aldığıma.