Managing Conflict at its Sources

To successfully resolve a conflict or dispute, you must first understand its roots or sources, and then appropriately match a dispute resolution method. We call this "managing conflict at its sources." We’ve created a three-part typology of the roots of conflict-specifically, structural, cognitive, and dispositional sources of conflict-to facilitate the identification of effective dispute resolution methods tailored to the particular sources of a given dispute. This is a joint effort of John Budd, Alex Colvin, and Dionne Pohler.
Additional Resources
A diagnostic tool checklist: z.umn.edu/diag...
Blog entry: whitherwork.bl...
Published article: doi.org/10.117...
Non-paywall version: z.umn.edu/non-...