Mandatory Service Charge In The UK?!

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[@user-khe85it]

Service charge. Pay your staff right and you're good.

[@listenmullahsb]

If service is rubbish you ask for the service charge to be taken off and you can give cash in the waiters hand.. we've done that plenty of times and no issues(subject to a crap service).

[@wolf4627]

Rib eye has possibly the most shittiest customer service. Even speaking to them over the phone to make a booking is appalling.

[@ahmadbutt7647]

Proper rip off , the food may look asthetic but it needs to have taste. That service charge is pretty silly. U pay higher if the quality and it’s taste gets better

[@Foodieninja]

Completely agree

[@PixelVogue]

If the food sucks, take the bloody service charge off, complete piss take imo!

[@Foodieninja]

Tbh it wasn't even the food (which I didn't enjoy) it was the terrible service we got lol so it was even more cheeky to refuse to take the service charge off

[@PixelVogue]

@@Foodieninja Some restaurants add a compulsory service charge to your bill, and others leave it to your discretion. In essence you have the right to refuse to pay the service charge in either circumstance if the service falls below a reasonable standard. If a service charge is compulsory, the restaurant must make this clear before you eat. For example, by stating this on menus it has in the window or by telling you verbally. If the restaurant fails to do so, then you can argue that the compulsory service charge does not form part of your contract.

[@rakmalkillua798]

Robbin bar stewards .....

[@CCP_Operative]

They would have to state it's mandatory on the menu or via signage for it to have any chance of holding legal weight.(Not a legal expert) Hope that waiter looses his job for manipulating people with his sob story, the job centre is always accepting universal credit applications.