Can you Quality Control this bike better than Giant?

[@owensnicholas]

Man, as soon as I saw that flap of carbon on the brake mount, that was it for me. That was the first thing I felt like shouldn’t be ‘fixed’ by a shop.

[@TD_Geake]

Exactly. Saw that and "Send it back".

[@detmer87]

As a 3D CMM metrologist, I always love to watch these type of video's. The quality standards (and/or lack of quality control) the bike industry uses is absolutely laughable!

[@statom985]

laughable are ppl accepting this and willing to pay 2k for frameset i like my 25 yrs old bike

[@RuiSilvaPT]

This! Pin this comment!

[@trelosenario]

I did not expect this from a Giant frame . This is a great video.

[@davesuddaby768]

Great work! All brands should be made more accountable

[@kevinfrost1579]

Paul I really do think this is the practical answer, keep making these. Good to see initiated jointly from customer as well. This kind of exposure educates buyers, puts scrutiny on sub par manufacturing (ie: balanced name annd shame) and gives the opportunity to highlight improvements. Until such time proper QC is adopted in large batch manufacturing in carbon it’s wise for customers to protect their investment in any new bike. Great stuff 👍

[@PeakTorque]

Send it back. The giant shop is less than a mile from you in Kendal 🎉 is it def a real frame and not a copy? Not seen many as bad as that.

[@douglashay174]

@@PeakTorque Yeah I am surprised how bad it is ,I've had 3 Giants (2 press fit) still own one of them and worked at a store that sold them and I ve never seen one that bad either ,but hey it dose happen ,perhaps a Netherlands frame and the QC staff had had a wee smoke at lunchtime 😝

[@Onigure]

​@@douglashay174honestly, how many frames does a shop test for bb roundness before selling it to a customer?

[@douglashay174]

@@Onigure what are you on about? Giant has a factory in the Netherlands that was my point and lazy stereotype joke 🙄.Having worked in a Store that sold Giant this means I have fitted loads of BB's and headsets and brakes to Giant frames as well as servicing my own . Q/C on frames is done at the factory before a bike is built or a frame is shipped out. Yes as a mechanic I would not strip out a PF BB to check it obviously!.but I would check headset seats and any badly misaligned brake mounts would show up when you set up the brakes.Which did happen but far less then Specialized and Whyte...oh my God every bloody White MTB hardtail or city bike had mounts on the piss!.

[@douglashay174]

@@Onigure it was just a joke ,chill man .just pointing out that's the worst Giant I have ever seen ,quite shockingly bad .

[@petersouthernboy6327]

@@Onigure my Revolt BB and disc mount pads turned out really well. I ordered raw carbon if that had anything to do with it

[@garyputtock4159]

Had Giant Defy a few years back and inside the frame was the exact same. Brake hose caught a shard inside the frame and was cut 😩. Glad to see Giant quality control has improved 🙄

[@StopTheRot]

I would be devastated if a mechanic built that bike for me. I’d 100% want them to send it back.

[@petersouthernboy6327]

Now I’m freaking out about the Revolt I’ve been riding. I’m grateful that you’re holding these OEM’s to account - it’s a great idea for content.

[@holdenmcgroin8699]

Someone in the factory saw that and thought “welp that’s A-OK!” Job is done and we can go home!

[@wdf697]

I agree with those who say you should send the frame back. Giant should take responsibility.

[@gregmorrison7320]

The rear brake mounts on my 2021 TCR were out of alignment top to bottom, when I went to pick up the new bike the shop spent 45 mins trying to set the rear brake up, but it wasn't good enough, the brake pads could not contact the disc evenly. I took it back and gave them the ultimatum to repair, replace or refund (an easy job with the right tool). Neither the shop nor Giant NZ had the tools to face the mount, they ended up replacing the frame. But one funny thing was when they transferred all my parts over to the new frame (and totally messing up the fit I had done on the bike) they actually fitted one of the bottle cages upside down!

[@badagaioo]

Interesting music choice for a colonoscopy.

[@Mapdec]

It felt right

[@mattpatt]

The visuals heavily reminiscent of 90s hiphop glitchy lofi video clips on the streets and ghettos. I reckon it was a very very nice pairing.

[@stephenfraser7983]

I’ve got 4 giant bikes , all the older ones are great , no problems at all ,my TCR is 2005 model / propel 2014 model/ anthem pro 0 2019 model ,all been great bikes , my Revolt pro 0 is never been right with the frame being replace one day after purchase [ cracked at the seat tube clamp ] and it’s never been right , brake calliper rub issues / major problems with chain drop / gear changing , they finally took it back for a rebuild and it sort of ok-ish now but the paint just flakes of so so easy it now has more paint flaking / makes and looks older in 2 years of riding than any of my bikes , the revolt will be my last Giant Bike that purchase their quality is just SH*T now , thanks for the info it explains everything/problem that I’ve endured 😢

[@Roger-tz5sy]

2:50 flacks of carbon coming off the mount for the brakes .

[@aser885]

I will say that the white mark in the back of the seat tube is there to signify if there is a magnet placed in the frame to hold the d-fuse shim in place during assembly.

[@Mapdec]

Interesting 🤔

[@stuartjenkins3506]

Wish Hambini would review these bad frames, he's got a lot of clout and I love his no nonsense approach which gives the manufacturers a good roughing up.

[@Mapdec]

I think it’s stronger when the audience are the critics. The comments section here is more damming than a Hambini tantrum. Consumers are the judges.

[@Armandeus32]

Send back obviously, your customer is very lucky to have hired you

[@dxyzb1]

Seems like a bit of a lemon of a frame - kudos to the customer for letting you film the video. That would knock my confidence in the brand and I'd be really disappointed as i'm sure they were too. Hope it gets resolved satisfactorily for both customer and shop/mechanic.

[@likepretzel247]

that intro with a shot getting inside the frame looks sick. good job.

[@jameseastwood402]

People are saying you can't trust the Chinese brands to deliver good quality QC. Giant - hold my beer. If Hambini was given this frame Giant would be reamed so hard they would rename themselves Midget.

[@nadsim154]

Isn't hambini busy enough working with oil ?

[@LawrenceMacMacster]

That fork... That's something else. I'd really want to know how that passed QC

[@EEKaWILL]

@@nadsim154 what's the point of this comment?

[@dominicbritt]

Giant manufacture in China… wtf are you talking about?

[@jameseastwood402]

@@antoinedoinell Sure, but the perception isn't 50/50. That's my point.

[@craigrichardson-smith2534]

As soon as I had seen the video title then immediately said hell no. I actually looked at the previous years frameset but initially was unsure due to dub in a PF BB. Now you've officially made my mind up to go to aluminium/steel😂

[@TheNationalTrails]

Happy to see you get past the BB and rear axle. That fork looks dangerous. Meanwhile, the eventual rear-wheel brake run would be a bear to deal with. I too would stop where you stopped and thanks for sharing wisdom and diligence.

[@andymarshall8420]

2.26 flat mount. I even considered earlier. If the derailleur has to be "straighted" as the frame mount is not flat then every new mount will also have to be "fixed"

[@nickk1658]

What an insult to customers. These days, it's easier to keep a list of the small number of brands worth spending money on than the ones to avoid.

[@ageofsigmar7236]

Recently just bought an ‘OEM Dogma F nebula green ‘frame set and did a visual inspection overall I'm surprised the finishing is way better than this so-called ‘authentic’ Gaint frame 🤔 I've been riding my old OEM dogma F for 2 years all I can say the frame didn't give me an issue at all! 💪🏻

[@rangersmith4652]

You spend over $2000 US on a bike frame and feel compelled to have a third party QA if before you build it up? In that case, don't buy that frame. This example has far too many issues to be acceptable. It should be sent back to Giant for a full refund.

[@faultlinegravel]

i have a 2022 revolt advanced carbon frame. I had to have the first frame warrantied because of a crack seat tube where the wedge sits. Got the second fame and its good so far. That being said i do like the bike.

[@heribertfassbender5759]

Me too, my frame got replaced a month ago, now I'm on a 2023 Revolt Advanced Pro 0 frame. It's a known issue and can be checked, if there is a white triangle in the seat tube, those are the refined 2022 frames.

[@thomaskuhn6541]

Quite a few people had cracked seat tubes when Giant came out with that stupid wedge seatpost clamping system in 2022. It's beyond me why they didn't change that design on the new ones. I also have a 2022 advanced and love the bike, no regrets.

[@lozetchells9164]

Definitely love this sort of content. Jeez, when I look at that frame and compare it with the inside of my carbon levo... No comparison

[@bendardania]

I’m so glad you made this video. I found so many problems with my Giant TCR advance pro frame and been trying to find a solutions with one of their dealers and they just continue to ignore me. They are saying this is normal. I think my steer tube is cracked. They are saying don’t worry keep riding…. My rear calipers I can’t install a 160mm rotor because with adaptor it’s making the rotor rub…., but they keep telling me don’t worry. My bb is f up just like yours but they keep telling me it’s all good. My headset bearing area is undersized but they keep tell me it’s acceptable…. wtf.

[@Mapdec]

Defo not acceptable. Get a written 2nd opinion and go to trading standards.

[@EEKaWILL]

@@bendardania return it

[@bendardania]

@@EEKaWILL I can’t make this shit up, there is no customer phone number for giant in US. Unless I am missing something. This is unbelievable. They have direct to consumer option to buy but you can’t call them. I am even having hard time finding a manual. All I see is how to cut the seat tube. This is a brand new model with full integration and d shape steer tube but no manual. I have to spend hours trying to locate the damn manual. I honestly don’t want to shit on Giant, I like the bike how it rides. Nothing special just good bike, very predictable. I am just having hard time dealing with their dealers. I made a video you can see what I am talking about. The damn steer tube is crakes and they keep telling me it’s not.

[@georgeforeman89]

@@bendardaniahomie. Do yourself a favor and google. I empathize with them giving you a crap frame, but it took me 5 seconds to find the Giant customer service number in the US.

[@bendardania]

@@georgeforeman89 let me be clear again. Giant US doesn’t provide a phone number on their website. Number you’re referring is from a forum called “pissed customer”.

[@antonchigurh4125]

Please make a follow-up video: I'm curious to know what Giant's response to this monstrosity masquerading as a frame is!

[@johnsenior478]

Given Giant is a huge bulk producer of their own frames and others I’m not shocked that some of their product isn’t super well finished…but it is surprising that these things weren’t picked up prior to the custom colour way being applied. I’d send it back because that’s the true accountability following on from your video. I’d also say that unless it was bought direct no decent shop should have passed it on to a customer given the state of the fork, axle interfaces and brake mounts.

[@Mapdec]

It’s a factory Color, but only on the frame only.

[@philparkinson7589]

I had a 2015 Revolt 3 (6011 alloy) which had exfoliation type corrosion under the paint at 4 years old - went to head office for inspection which took almost 2 months, eventually replaced free of charge by Giant.

[@simonbealing]

Yes around where you called it at 2:20. Paint and finish overall looks like it was completed by an amateur hobbyist not a mainstream brand. Quality control obviously not observed. Very interesting video.

[@stuartjenkins3506]

Bought a brand new Revolt 1 in 2016, the frame was aluminium and the rear drop outs were out of alignment but because it was aluminium drop out alignment tools couldn't be used on it like you could on a steel frame. Had endless hassle with the Giant dealer trying to get things sorted. Got told by the dealer that I'd crashed and damaged the frame but I'd only ridden it for a few miles and noticed the gears weren't right.

[@kineticvelo5523]

Seems to be one of many brands in the bike industry that sends out faulty goods and is happy to take the money. Many folk will just build and encounter problem after problem and all they want to do is enjoy a bike ride. Very professional video , love how you were complimenting the headset bearings and steerer tube thickness.

[@Mapdec]

Thank you. 🙏

[@paulaspinall919]

I’m no bike expert but you explained the problems so carefully and pointed out the issues I had no problem understanding. If I was the person who had shelled out £1,900 I would be in tears. Can you really correct all those issues?

[@Mapdec]

Yeah. The more I think about it the brake mount could probably use some repair and filling before we try and flatten it. Everything else is just paint and a bit of sanding.

[@maniastrat]

Always love these video & shake my head wondering why? For myself after 40 years of riding everything.... I stick now stick with the metal frames..steel/alum/titanium, Threaded BB's, Rim Brakes. I build/assemble our bikes....I know retro grouch if you like but for me the juice of the bleeding edge was just not worth the squeeze. My wife & I ride internationally a few locations a few times a year & reliable + simple lets us enjoy the rides & that is what matter to us.

[@stepheneaston8354]

Great video. I guess you do not have any immediate plans to be a Giant dealer, LOL. To be fair, my Giant Defy had a wobbly bottom bracket after six months or so. My local repairer in Thames Ditton alerted me. I had not really noticed….Giant replaced the frame after I went back to the dealer. No issue. But, I wasted a lot of my own time dealing with them, no one ever apologised and it took a long time to receive the replacement. I can see why some customers would just pay you to do the remedial work if they want to get on with having their bike built. I probably would too. The cycle industry does need to wake up. Giant are probably one of the better (or least bad) mass market brands too. Fascinating too that there is seemingly no comment from Giant. They must have seen this…..

[@Phonophobia]

Bike-mech of 14years, last big shop I worked at we sold around 5 of those a day and 85% of them had a problem. If it wasn't the Flatmount (which it was 90% of the case) it was some other QC bullshit. As much as I like value for money but gooood damn... I had a alloy one in the Grenadine colourway with a fork that didn't even colour match the frame AT ALL. BUUUT - Giant themselves actually came in and talked about quality / pre-assembly problems we adressed and promised to make it better. Still... Horrific

[@nadsim154]

So, looks like the only thing that is perfect is the GIANT logo... Good job !

[@Mapdec]

lol. True. The headset was ok.

[@pddixon]

2:17 - that’s getting sent back 😇

[@addictedtowarthunder4610]

I’d send that back

[@1234Hankers]

And wait another 7 weeks?

[@nigelperry9988]

Return to Giant and get it replaced preferably or at the very least have all the issues addressed. I would also ask Giant to build it and get you guys to check it

[@hockysa]

Feel like industry doesn’t need to care more than they currently do if they can still keep selling it as it is if people are still buying.

[@jonburnell532]

It's a shame for certain manufacturers who appear on here regularly that actually care. But for me, Carbon just isn't worth it.

[@MrSupermugen]

@@jonburnell532 carbon isnt worth it? but your happy with poor alignment, poor welding etc.... Merida is the only brand id buy an alloy bike off(this includes specialized as they make them) We bought 2 Alloy framesets for a bike only available in alloy, We measured them and they were quite far off each other in most measurements... alloy MTB's are rubbish.

[@jonburnell532]

@@MrSupermugen I wouldn't buy from a big manufacturer either. I want someone who is passionate about their craft to build me a bike, rather than another sale for a shareholder. Custom steel for me.

[@colinrichards7572]

Can't say I am surprised by this. I ordered a Revolt frame around 18 months ago, and the quality was very shoddy. As well as an obvious blemish in the paint on the down tube that you spotted immediately (don't know how QC missed it), the internals if the frame were very poor. Looking into the head tube there were sharp ridges and loos carbon fibres. Inside the BB was terrible. As well as sharp ridges, tenting, and loose fibres, there was a whole layer of carbon that had completely separated as there was no resin to bond it. There were also sharp ridges, tenting and loose fibres inside the chain stays. The brake mounts were also pretty shoddily finished. I sent it back for a refund and ordered the Vitus Venom Evo frame set, which was immaculate in comparison. Such a shame Wiggle went bust as it is a great bike and rides superbly (sold my Cervelo R3 as I stopped riding it in preference for the Vitus).

[@pulser955]

I would love to hear how this turns out. I have a 2020 revolt that has issues. My BB is oversized and the old frames have aluminum dropouts bonded to the frame. I now have paint bubbles all around the joints from galvanic corrosion. I haven’t talked to a giant dealer about it because I don’t have a reliable shop anywhere near me. And because giants warranty clearly states it doesn’t cover corrosion and if anyone other then a giant dealer works on the bike it voids the warranty. I stripped all the 105 stuff off my bike and rebuilt it with AXS.

[@grahambleach]

Depending on where you live you may be able to make a claim under consumer protection law regardless. In the UK’s Consumer Rights Act, if you can provide evidence that it was faulty when you bought it (ie. they didn’t manufacture it properly to prevent corrosion) you can ask them to repair or replace it up to 6 years after purchase.

[@pulser955]

@@grahambleach I live in the US so I’m screwed. I am thinking about frame swapping it for something with a threaded BB.

[@531c]

Id just let Mapdec build a bike for me. I imagine 000s of cyclists including me have unwittingly bought poorly prepared/assembled bikes and ridden them creaks and all

[@mrstanhope1516]

Quality control by Stevie Wonder. Send it straight back. Had a Bowman frame once with similar QC. Wished I’d sent the pile of junk back! Didn’t keep it long as knew it would be trouble.

[@shirtlessGraveler305]

Wow , I have no issues with my 2015 Giant Carbon xtc I still happily ride. No issues with frame at all.

[@AjKj1205]

Prices are getting higher and higher, and quality just keeps dropping. How it came to this?

[@anthonylarson7919]

These "issues" have always existed with products, and real "mechanics" have dealt with them. It happens in all industries. Certain people on the internet are trying to steer us to certain brands by misleading.

[@hippiebits2071]

@@anthonylarson7919What exactly do you see as misleading?

[@davedore6021]

Back in the day I imported an Intense Tracer when they first came out, it eat through BBs and suspension bearings, then when stripped down the BB shell complete with bash-plate mount had been welded at a twisted angle to the frame-took a lot of machining/corrective work before it all started to work properly-very disappointing, but then I started working for a tandem frame builder and realised these poor standards just seem to be the norm!

[@GNX157]

I’d of wanted to send back just before the flake, when you said you couldn’t get the facing tool on there. The front mount would have been a hard no as well had it come before the flake.

[@neilclarke-smith9431]

4:28 carbon bb flakes - at that point it's in the box and heading back

[@dusty_hoods]

I ride Revolt, very happy. Built it from the frame. Actually it was upgrade from aluminium - swapped everything on to a new carbon frame. No issues. I do pay attention to details after your videos 👌🏻 Also I saw other frames and made an unboxing. There must be a reason for the frame to be so bad. Never seen Giant this poorly made. Are you sure it's real Giant made? Looks like it not passed QC but skipped 😂

[@81antiloop]

Serviced a couple, and built a couple of TCRs, propels.... They were never near perfect. Paint overspray was a theme across all of them

[@addictedtowarthunder4610]

I just can’t stop shaking my head.they better see this and fix their workers and qc

[@RohamBroccoli]

All kudos to you for not doing like the rest of 99% on YT take their money from big suppliers and keep your mouth shut about the truth. Calling out a big manufacturer like Giant gets a 6 from me. Get together your sh*** Giant and the rest of Ali Baba and the Forty Thieves😅🎯

[@markhall6026]

Shocking fair play to the customer very good video

[@NeuschneeNord]

Bought a Giant Revolt Advanced Pro in 2020. After 1.5 years the seat tube broke. Clean Horizontale line break in the middle of the tube. Quite sure that it was a production fault. Took them 7 months to replace. Which made me even more angry.

[@quak-c5764]

Working at a bike shop I've learnt that I hate giant revolts. Specifically the revolt x that comes with 2 stage shifters. I don't know if there is a single revolt that I haven't needed to face the brake mount of

[@Mapdec]

Oh wow. 😮

[@sccxvelo]

Send it back. Too many questions on key parts of frame. Metal frame for off tarmac for durabilty.

[@rejean2744]

Paul, good job detailing a bad job. And for $1900 ? just wow!....Can you imagine what they get away with on complete bikes ?

[@lemonshire1]

Wow, that's crazy. I'd not even be happy if this frame costed £400

[@tobyt684]

Did you see the holes inside the seat tube. Carbon seems not dense.

[@aybarssurucu]

Since I'm an industry veteran and former Giant guy; felt terribly sorry and ashamed... Even the frames I had purchased for some personal projects from HongFu were multiple times better once we compare those issues; I can say flawless...

[@bbarber6845]

I’m guessing you never had the alignment table back in the day. Euro frames would always be checked for alignment then head tubes and bbs would be faced. Then on to the der hanger and done. Anywhere from 20 mins to an hour per frame.

[@Mapdec]

Ah. When bike shops were bike shops.

[@bbarber6845]

@@Mapdec more like bike companies have always made shops do their dirty work and act surprised when we find shit

[@petetrundell5454]

So what did they QC? Anything? I’ll stick with my titanium bike, thanks. I’ll gladly take the kg hit just to never worry about probs like this.

[@Mapdec]

If only that was true. It’s certainly less risky though.

[@hill160881]

My titanium gravel bike is 8.5kg. The revolt 2 is generally the same or heavier. It cost $3000 to build.

[@turbodan1330]

I daren't look at my revolt with my glasses on after this

[@cosbro5389]

Love my Giant bikes and never had an issue.

[@bongobob7079]

I have lived a great life and am still alive at 53 years old but billions of other though......

[@tednruth453]

4:30 the music is as bad as the frame finish😮

[@keessonnema]

Jeez, this was a very unpleasant surprise. Other than that great video.

[@cd66061]

They can’t use much music due to copyright, resulting in getting the video pulled completely

[@Mapdec]

Oh man. I put so much effort into choosing it and editing it down too.

[@irfkaptan]

It was fitting and therefore fine! Thank you mate, doing gods work here for us customers!

[@morneauh]

​@@Mapdec Next time you will feel like a lot rest on your shoulder when choosing the music ;) Don't worry about it, some people will never be happy. I love your video.

[@chrismouland699]

I bought a Giant bike last year to replace my 10 year old Giant. There was nothing much wrong with it but I fancied a change. As soon as I received the new bike I knew the quality wasn't even close to the old one. I also bought my 7 year old son a Giant at the same time and the quality on that was no good either. We still have the bikes but I'll replace them next year for something that's not Giant.

[@CharlieBeveridge]

The bike industry is a total piss take , except from a very few brands, not only do they produce very poor quality for the money, they also don't stand by their hugely overpriced and shoddy products, trying to get out of warranty claims etc. The price of the top end bicycles is now not far off new Superbikes. It only takes 1 second to see the vast difference in quality, precision, engineering and development in a Superbike compared to the toy like products the bike industry sell us.

[@maaszviktor]

Honestly, I do not know where to steer in current carbon frames and … Over the weekend I was offered a Domane gen 3 on a verybgood price, but after digging in I,ve realized how flawed that seatpost design is. ( i was so disappointed, as the geo of that bike could fit ne quite well, and I’ve liked the T47 in that) I started to look into a Defy. Now comes this one. How should i expect a solid creak free bike with these current standards, that rely on accuracy? (Flat mount, press fit, integrated seatpost, integrated headsets…) I was really into going for carbon, but i might just pivot to a Fairlight Strael, and spend the money on parts…

[@morneauh]

Could you do a grease video? Yes, grease! I just started using the Mobil XHP 222 and I'm already seeing how much better it is compared to the Finish Line overpriced one, it stay where it should even in the wet. There is DT Swiss who need the "Special" overpriced grease for the ratchet, is it needed? What about compatibility issue? How often should we re grease? What about assembly paste?

[@Mapdec]

The DT Swiss special grease does work best in stopping the ratchet sticking.

[@yvesbaekens7339]

I'm getting scared, I just ordered the same frame last week I'm curious to see how this turns out...

[@johncoates6039]

I got a giant revolt frameset this past winter…..started with flaking carbon off the headset bearing race….then my mechanical rep brakes would not fit inside the dropped seat stays (not really there fault)….but then at the veeeery end I went to install the front derailleur and when you fastened it down the tail would kick out about 7-8mm. The front mount was riveted to the frame crooked! Nightmare…the giant rep ended up buying it back from the shop I got it from….oy😂

[@Mapdec]

Hate it when that happens

[@aston108]

2.24 and the brake mounts

[@DanG87123]

Was going to order a tcr pro frameset, think i'll spend the extra on a look 785

[@Mapdec]

Oh. Give us a week. We have something interesting coming.

[@DanG87123]

@@Mapdec interesting🤔

[@pddixon]

Do the brands just consider it “your job” to get those finishes spot on? Would they just say “that’s within tolerance”?

[@Mapdec]

Well. It is the job of the dealer to do the final QC before it meets the rider. We are not a Giant dealer. So someone failed. Also much of this is beyond minor corrections. Flakes of carbon should be a factory reject or a factory fix. Dealers wouldn’t have the tools to repair, just correct and align.

[@pddixon]

@@Mapdec there’s the key term: Minor corrections

[@adamcoppock5018]

I wouldn't buy another Giant. I had issues with the BB hole. Just picked up a Lauf and on close inspection things seemed to be QA well.

[@NelsonSherry]

There is no doubt that frame has appalling finish work on both the carbon and the paint. You have a very high standard in your mind of what is the right level of quality control that every bike maker should achieve. You're getting worked up about pretty standard crap quality control, the fixing of which has been a part of what sets good shops appart from the hacks, and what justifies paying good money for a pro build on a new high-end bike for people that value that quality. Back in the late 70's and 80's, any pro level or custom bike we built got the BB chased and faced, the HS reamed and faced, and frame and dropout alignment checked and corrected. Some of the most highly esteemed handbuilt frames with the best finish work still needed the shop to finish those "loose ends." Some of the small local builders expected us to do the milling for them. It'll cost your poor customer more time and grief to warranty that frame and get another one back that is only slightly better than to fix this one and be done with it. That being said, if the local Giant dealer could do this stuff, the customer could probably get Giant to pay for it. They are pretty easy and generous when asked.

[@Mapdec]

For sure. We weighed all that up in consultation. In fact we always do that and often the answer is for us to just fix it. This one was different. I felt it was so bad that it had to go back.

[@jakethesnake1976]

Just replaced the BB86 on my 2021 Giant Defy last night and the carbon shell was just like that Revolt with jagged edges on inside that ripped my gloves 😬

[@Dolmar-Rick]

I've had 3 tcrs sl and defy pro, and none was as bad as this. I never had flaking carbon on the bb's All was very clean. They do have a slight ridge down the steerer, which seems to be common. Though it doesn't really cause issues for rim brakes as no cables through the headset as such. None had over spray like this.... was this ordered off aliexpress?😂

[@1234Hankers]

Public shaming is probably the best course of action. If it were mine I'd have Mapdec do the build along with youtube shorts for every little fix. On the root causes, I'd say all the problems came from one work station and poor final QC processes. Additionally, I'd take the designers to task for designing a bike that is difficult to fabricate correctly.

[@stepheneaston8354]

£1900 for a carbon frame that likely has a “should cost” in manufacturing of £400 and I am being generous. It should be 100% perfect. With deep respect to your considerable skill, the role of QCing it as an independent mechanic should not be needed. The frame should be perfect and not require any “minor tweaks”. The one you showed should be sent straight back. Paying that sort of money and then needing to pay a mechanic to “correct” it would be unacceptable in any serious professional industry. Chinese brands have a great opportunity if they can get their quality and price point right on a par with what they are doing to the car industry. The western cycle brands charge top dollar for bottom dollar quality.

[@philturner927]

Great video. Great to see how badly made these carbon frames can be. So expensive too. Are we so desperate to save grams that we can't accept that bolting components to a carbon structure is a bad idea? Why on earth aren't there aluminium inserts moulded in? Then the brake mounts, bottom bracket etc could be faced properly and would be more resistant to damage in the long term.

[@Mapdec]

I know. But the alu bonding thing actually just accelerates galvanic corrosion and causes more issue. Oh, and adds weight and cyclists hate that. It’s literally the buying decision hierarchy. How much is it, how light / aero is it, how good is it. 🤷‍♂️

[@philturner927]

@@Mapdec Galvanic corrosion issues can be overcome pretty easily. Weight increase would be negligible really, certainly less than a meat pie. It's a shame that shops end up having to try to fix this stuff. Thank you again for the great videos and highlighting the issues. Hopefully it will hit home with the manufacturers.

[@98pharaoh]

I have just removed Giant from my short-list. Thanks.

[@davidpickard9393]

£1899 SOME PEOPLE ARE EASILY PART FROM THERE MONEY

[@larryt.atcycleitalia5786]

Good work! How old do you have to be to remember getting a steel frame from the builder, taking out the Campagnolo kit - chasing and facing, cleaning out threads, making sure the fork/crown/steerer tube was ready for the crown race, etc. all AFTER checking frame alignment and maybe correcting dropout and rear mech hanger alignment? With carbon is all that supposed to be done by the builder instead? Are ANY of these things perfect right outta the box? How do you determine whether to correct the minor flaws or reject the frame/fork? Finally WTF does someone spend all this time/money/effort on something baked-up by GIANT? A made-to-measure frame from an established and trusted artisan is one thing..but this...?

[@Mapdec]

I would always argue that the business that accepted money from the end user is the one with ultimate responsibility for quality.

[@larryt.atcycleitalia5786]

@@Mapdec Agreed. Good on you for telling the client NFW could chicken soup be made from this piece of chicken s--t! Again I wonder WTF the client spent this kind of loot on a frame made by the operation originally set up by Schwinn to make stuff cheaply? The paint and decals were probably the most costly part!

[@chrishodgson1968]

For the price I would definitely send it back

[@mortenlunde1625]

Was Stockton Rush employed in the QC department ??

[@RuiSilvaPT]

Just send it back! It amazes me how people purchase these frames with an expensive price tag and just accept as is!

[@kevinfrost1579]

Paul been mulling over the dabs of white paint visible at various points in the vid . Have concluded they’re most probably ‘inspection marks’………. 🤣🤔

[@Mapdec]

Oh. Someone mentioned they were markers of where a magnet was installed.

[@davet9655]

That’s very disappointing. Be interesting to see to see Giant response.

[@peterharrington8709]

Even if the QC person never got a look at that frame surely the person doing the custom finish would have spotted these absolutely glaring problems. Odds are workers expected to turn a blind eye.... and if that's the case then they'll all be out of a job soon enough.

[@Mapdec]

Man, even the person that packed it in the box should have spotted it.

[@johndef5075]

I've been looking for a new frame. Can cross Giant off the list now.

[@wouterbeckers5202]

We sell al lot of orbea's. What we saw it that with the front fork drop out on the drive side the is an open hole for the true axle. Well when you look good when the wheel is in place( wheel is perfect centered) the wheel is crooked. Time trail ordu, orca, orca aero. All of them. Is it the drop out hole then? Thanks

[@morneauh]

4:00 maybe you should tell Time to do the same. The headset bearings they provide are crap already after 4000km, now I need to disassemble all my headset, pull the brake hose, etc.

[@Mapdec]

I am pushing for this.

[@armarac]

Send it back to Giant