Mastering Empathy in Customer Service: Top 5 Phrases and Examples

[@yun90420]

Steve your video make a huge difference, really appreciated❤❤❤❤ I memorized them and used in my day to day life😢😂😂

[@SingleStepEnglish]

Wow! I’m so happy to hear that. 👏🏻😃

[@paulwalther5237]

Is this for English learners? I think it's good advice for doing my job lol. I sometimes forget to empathize with the customer and just move on to the next step of trying to fix it or explain why I can't fix it (you definitely don't want to forget to empathize if you can't help them).

[@SingleStepEnglish]

This video is aimed at people employed in the customer service industry. I do believe that showing empathy helps to build trust. 👏🏻😃

[@youstinas.daoud10]

Thank you for this amazing series.. If you don't mind we need more videos 🎉

[@SingleStepEnglish]

Thank you so much! Let me know if you have a preference for any video topics.

[@youstinas.daoud10]

@@SingleStepEnglish Anything related to the customer service

[@Vibewithkeara]

(Sympathy) Thank you for bringing that to our attention we will investigate the issue immediately and work to gather a resolution, I appreciate your feedback I can imagine how frustrating that must be let me

[@SingleStepEnglish]

Thank you very much for your input. That sounds really good. 👍

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? 1)I'm stressed out at work 2)I'm stressed out in my career

[@SingleStepEnglish]

Both sentences are fine. I hope you’re not that stressed out!

[@mohamedmifras8274]

​@@SingleStepEnglish Thank you so much sir no

[@mohamedmifras8274]

Apart from these phrases i learned"Putting yourself in their shoes". Learn it

[@SingleStepEnglish]

Thats great to hear!

[@mohamedmifras8274]

​@@SingleStepEnglishyes

[@CoronaVirus-uy1cw]

Good job

[@SingleStepEnglish]

Thank you so much!